Staff was very unprofessional my last visit a month ago. My review for that is at their harbison location. I came back to give an update.Due to their lack of professionalism and outrageous prices, I decided to seek other places to continue treatment. Happy to say I found an orthodontic in the Lexington area. Very pleasant/professional people and clean office. They also offered me a lower cost on treatment including additional work at little cost. So Im spending $1000 less with additional work included at no cost. They gave me a break down of what Im paying for not just a random number like Dr. Brown office. I advise anybody to shop around. Find out whats best for you and your budget. They are working for You! These plenty of people in the area who are competitors. Let them know youve been seeking and will continue if it doesnt sound good. Do not settle!

Worse orthodontist ever!! She’s expensive and doesn’t know what she’s doing. I was suppose to have my braces off in a year and a half it’s been 4 years. I’ve changed orthodontist and couldn’t be more happy. Please don’t waste your money.

My son had to get braces and after going to 3 different consultations, we chose Dr. Kerry. Her office was very nice and professional. Ive used them for myself and found out they do give family discounts. They were able to fit him in even though he has a crazy schedule and made us feel like family. Hes happy and cant wait for his gap to close! Thanks again to your amazing staff for making us feel like family and explaining the process to us and for being the only ones that asked if he had an allergy to nickel bc he does which helped save alot of pain and heartache, and giving us the best price w the best service! Thanks Dr. Kerry White Brown and staff!!

My daughter received braces from Dr. White-Brown about three years ago. Initially, the office staff was great, however, this was very short lived. The staff members were unprofessional and rude from the front of the office to the back of the office. Unfortunately, we were too deep in the process to change now. Thankfully, the braces were removed early last year. After the braces were removed, they placed a permanent retainer on the upper front teeth. She was scheduled for a cleaning appt with her regular dentist. Regrettably, it was discovered that one of her molars had an internal cavity. Based on the location of the internal cavity, the dentist informed me that it was caused by the braces being tightened too much, which resulting in impeding blood flow to the tooth. So, at age 15, my daughter had to have a root canal. Two months later, she returned to the dentist, after complaining about something sticking her in the mouth. The dentist discovered that the permanent retainer, on the upper front teeth, had broken and the wires were sticking in the gum. He referred her back to the orthodontist. Reluctantly, I called Dr. White-Browns office to schedule an appointment to check the retainer. I was informed, by the receptionist, there was an appointment fee of $249 that would be required before I could schedule an appointment. I questioned if I owed a balance and was informed that I did not owe anything, however, this fee was required since my daughter was not a current patient. I paid the fee and an appointment was scheduled. My daughter arrived at the appointment and was taken to the back of the office for an exam. The doctor examined her and she was told that the glue just need to be removed from the retainer and informed to wear her retainer at night. She agreed, but no one began to remove the glue. Finally, she was asked to go to the finance office. She left her exam chair and was escorted to the finance office. The financial person told her to call her parents and tell them that she would need $36 before any services could be performed on her. My 16yo daughter informed the finance person that her parent was in the lobby of the building. Upon speaking with the finance person, we were informed that another $36 was required before any services would/could be rendered. Keep in mind that there had been no problems with the financial portion of the office visits while my daughter was actively receiving services. So, the glue that was placed by this office, couldnt be removed until $36 more was paid...after the $249 that had previously been paid??? Thats ridiculous!! Unfortunately, I guess I shouldnt be surprised...PLEASE CHOOSE ANOTHER ORTHODONTIST OFFICE THAT CARES FOR YOUR CHILD AND NOT ONLY ABOUT MONEY!!!!

I’ve had my braces off for awhile now and a permanent retainer was installed in the top and bottom of my mouth. I also wear clear retainers at night as well. I was told with the permanent retainers my gap would never return hence is why I got them. Well I notice day by day my gap is returning and my teeth are shifting by the time I put retainers in at the end of the night. I called the office and I spoke with Tracy on last Wednesday January 3, 2018 and she said that my gal should not have come back and it definitely sounds like something is going on. She said because of this she would wave my office visit fee. I was fine with that. She told me the office closed early that day due to inclement weather and she would call me the following Thursday to schedule an appointment. Monday comes along and still nothing. I called Monday afternoon and the receptionist told me she would have someone return my call. I finally spoke with Janice and she said that the office manager gave me the incorrect information and that I would have to pay the office visit fee.Don’t fall for the permanent retainers this summer they were poking my gums and I had to get them fixed and because it was done at no charge Janice said I had to pay for this visit. I would totally understand if these were things I controlled but I didn’t push the retainers in my gums and it’s not my fault the permanent retainers are doing the job they were intended to do such as stop a gap for returning.I usually don’t do reviews but it’s very disheartening because of the amount of money that I paid for the braces and retainers.

The office of Dr. Kerry White Brown and staff did an outstanding work with my orthodontics work on his teeth, theyre absolutely beautiful with a perfect smile. Dont hesitate go and pay this office and staff a visit. Im a very satisfied customer. Thanks again.

I am a long time patient (along with all of my children) of Dr. Kerry White Brown (2 times orthodontic treatments for me...my last round in 2016) and to prevent a 3rd time expensive treatment regimen, I opted to have a permanent, bonded retainer fitted to my teeth. (Actually when I chose the permanent, bonded option, I thought it would apply to all my teeth but the permanent, bonded retainer is only applied to the top front 4 teeth. Well, I soon started experiencing teeth separation at the top and then the permanent, bonded retainer started disintegrating with the wires poking out and everything. Well, I called the office and explained my situation and was told that it would cost me $247.00 for an office visit. I said to the receptionist that as a former patient of Dr. Kerry White Brown (2 times over), would I not be granted a complimentary visit because of my situation? She said No, the cost is $247.00 for the office visit and that does not include the treatment to correct the matter...but it would have been covered, if you had purchased the additional insurance....I dont remember that option being offered to me but I thought I was not gonna need any additional work with a permanent, bonded retainer. I was so disappointed (actually angry) with the response because with a permanent, bonded retainer I thought I only had to do my regular cleanings to maintain the alignment of my teeth. Well, just a notice to all former patients, do not expect any complimentary visits or treatments when things go wrong!

I cant give them anything but 5 stars. Everyone from the receptionist, the Dr, billing coordinator, to the ortho assistant (not sure of their technical name) were fantastic! They were all highly professional and went over the top in making you feel welcomed. I have high anxiety when it comes to Drs and Dentists. The assistant who worked on me (Derek) was heaven sent!! I didnt feel one bit of anxiety seeing how he explained everything he was going to do before actually doing it w/o me having to ask. This place definitely lives up the their reviews and expectations. I can now actually go to a Dr and not feel worrisome. I would recommend to anyone!

I love this place totally recommend it everybody is nice over there it’s like you feel welcomed!🖤 mg love for those people

The front desk staff is very rude and unpofessional. I will let not recommend this office for your ortho needs.

Thanks for always taking care of my children. Acknowledging her birthday month was a great surprise.

Great Orthidontist!!