I was having an issue where I could not make or receive any phone calls from my software based office phone. After submitting a ticket, I was quickly contacted by a member of the Help Desk who was not only able to resolve my issue, but went above and beyond enabling me to set specific call forwarding preferences. I really appreciated the prompt help allowing me to get back to work!

Hours are unjustifiable. When the whole semester is primarily done online services should be offered on the weekends

Employees refuse to work and treat student employees like customer service punching bags

I ran into problems with the Respondus LockDown, around 6:30 pm. I was not able to open my quiz. as I began searching for contact numbers, I soon gave up due the fact that I was unable to contact anyone in technical support because it was after business hours per each voice-recording. Technical support should be available at all times to students. In addition, your advertisement is falsely misrepresented. Your site states hrs. are from 8:30 -8pm. This is not true!

The Division of Information Technology was a life saver to me this morning! I had trouble installing software that I needed for my dissertation analyses. Within an hour, I was able to chat with a DIT representative who immediately fixed the problem and sent me on my way-all remotely! Thank you!

Best Customer Service

Poor quality customer service.