Dr Rivera and his staff went out of there way to make my experience as pleasant as possible. He was very professional and spent all the time I needed to answer all of my questions. My appointment was scheduled for 3PM on a Friday afternoon. Unfortunately I was going to be 45 minutes late. I called to reschedule but he told me that he would wait for me.

Love Dr Rivera. Such a nice man. Very kind and thorough.

Someone at the office just hung up on me and I was trying to schedule an appt for surgery, I let another person know about my experience and she ignored how I was treated and said may I help you, dont use this facility

I called Dr. Riveras office for my yearly follow-up appointment and was given one the following day at 11:00 am. I thought I was indeed fortunate to get an appt so quickly. I arrived and signed in. After verifying my information, I sat down, and 30 minutes later, I was still sitting and waiting. I went back to the desk to ask for another apt because to sit for 30 minutes without being called was unacceptable. I asked for a date where I would be the first appt. It happened to be about a month away, but I took it. A suggestion, establish a triage procedure so those that have to have their eyes dilated can be given the drops quickly, and their inevitable wait time can be spent productively. I know that doctors are busy and that things happen and appointments overlap, but I daresay that if I had shown up 30 minutes late for my appt, I would not have been seen. In summary, Im just saying; respect the patients time as well.

Very good attention from the receptionist, the assistant and Dr. Pedro very good place