I truly dislike leaving negative reviews, but I had a phone visit scheduled (because of pandemic), the office called me maybe 15 minutes before my scheduled time to make sure I was ready for his call at 2:30. I did miss that call, had stepped outside for a minute without my phone, but called back and found out that was why she was calling. So, at 2:20ish, appointment time was scheduled at 2:30, I was watching my phone like a hawk. I was not on any apps, not checking email, etc. No call ever came through, no voicemail. I did not want to seem impatient so called the office about 20 minutes after my appointment time to make sure I correctly understood the time. She said and this is not a quote but something to the effect he left at 2:30, said charge weslyn a no show fee, could not get her. That no show fee is $80. And I was not a no show. They knew I was ready. I have no idea what happened, but all I can say is I did not miss a call and I had my settings to allow blocked numbers, which I normally do not. I would have at least thought he would have tried again, perhaps he did, but not on my end. This is extremely upsetting to me, because it is a struggle to pay my $150 co-pay to begin with but then to add $80 on top of that for nothing, just completely broke me. Broke me emotionally. I cried for hours. I totally support a no show fee, I used to work in the medical field, but I was not a no show, whether in person or via phone. Left a nice email hoping it would get to to Dr. Marshall, in which it did, pleading for forgiveness of this fee under the circumstances I never received a call. I was told they put the email in his box and most people are upset when they get a no show fee. But...again, I was not a no show! And again, whether in person or via phone. Needless to say, I appreciate the care I received but it is time to find a new doctor. I thank you for your service but encourage you to have some understanding in matters such as above.Edit...24 hours later. (#2) The response I received from the office manager, in my opinion was completely inappropriate. I left a factual and honest review and in my opinion, his response was extremely intimidating. Not to mention, NO ONE needed to know I have been a patient there for years. Does that not break some form of patient confidentiality? Maybe not? There is so much more I could elaborate on with this office, but...yes, I have been a patient for years, the pickings are slim in this area for mental health and who takes my insurance. But, I will take the “high road” and not elaborate. But, I would love the opportunity to talk to Mark, or Dr. Marshall-but not from a patient needing help standpoint, but about further complaints.Edit #3-since the original owner response was deleted, let me copy and paste the original owner response. I want you as a potential patient know what you may be dealing with. But, thank you Mark for writing off a $80 “no show” fee that I should NEVER have received in the first place.Response from owner: (and this is word for word from Mark, that has now been deleted).Weslyn: You have been a patient for many years. This has been a very busy week rendering telehealth. I was going to call you tomorrow that the fee was written off. Surprised you would be so quick to leave a one star review which is an example that no good deed goes unpunished. Mark Everhart, Office Manager

After having multiple horrible experiences at a public mental health option that I wont name, I decided to call PPA. First. The front office staff is top notch. Assisted me with my paperwork, treated me with respect and worked me in immediately. I saw Dr Marshall and he was an ENTIRE breath of fresh air. He was kind, relatable and treated me with respect. My opinion mattered and at the other facility it never did. I could tell immediately that this is home now. Thank you PPA.If your questioning if this office is right for you...have you have ever felt overwhelming anxiety BEFORE and AFTER your appointment somewhere else? I have. But NOT here. Peace of mind. Thats all I felt.

Glen Combs is quite possibly the most empathetic man I have ever known. Its taken three years to finally break down my own barriers and be honest with myself and the Piedmont Psychiatric staff about what is going on with me. Glen has been patient and realistic with me every step of the way.I wouldnt be on the road to becoming a whole person without this great resource to the community.

I absolutely love my doctor and my therapist. They are both genuinely concerned for your mental health. I have made so much progress under their care and have recommended them to many people who have also had great success at this practice. That being said one of the office ladies is just very rude. I have had issues with billing also. I have reported her behavior to my doctor and would still continue to recommend this practice.

Having had many experiences with psychiatric providers, including poor experiences (have left appointments in tears on more than one occasion), I felt compelled to give a good review for this practice. My first appointment was yesterday, with a nurse practitioner who is new to the location. She was genuine, caring, elicited my input on what has worked for me in the past, and put me at ease as much as anyone could have, given the inherent awkwardness of initial psych visits. Would absolutely recommend this practice, especially for those struggling with depression and anxiety.

Love this office!! Friendly staff and doctors that genuinely care about helping you!!You’re not just a number, you’re known by name and always feel welcome! Would recommend it to anyone!!!

Edit: I still have no urge to explain my poor review, but let it be known to any looking in to the practice...theyve changed their replies to the negative reviews multiple times and now some of the negatives were taken down (likely by the poster, but I dont know why). Just do better and you wont get bad reviews, attacking former patience for a bad experience only makes you look worse. And please, dont try to contact my phone again. I dont want to take down the review nor do I owe you an explanation. I paid you for a service, remember? You got money, thats all I owed you.

The staff and Amy Snow are wonderful! ! They have been so helpful with panic attacks and getting medication right. Thank you

I’d rather keep my review personal but management is welcome to contact me. As for future patients I would avoid this place at all costs.*Editing for the personal attacks questioning my character and review.A therapist broke patient confidentiality.Front office is very poorly ran. Multiple billing errors and reluctantly to correct them.2 dogs in office. 1 of which snipped at my toddler while walking to check out - the front office clerk then said the dog was old and took it to another room in a hastily fashion.No advance notice was given when Sara Hepler (their excellent therapist) abruptly left the practice with no one to take her caseload. She provided information where she would be moving at the end of an appointment. She then stated it would take 6 months for her to become accredited with Cigna again.

Not a good fit for me. Very first visit, I was prescribed 3 new medications at once, even though I have problems with side effects on most meds. He seemed nice and was easy to talk with, but I was making progress on very little medication, and that did not seem to be taken into consideration. I questioned some of the personal advice he gave me, not knowing me, and I have chosen not to return.

I would SO give a negative number if possible!!!!!!!!!!!! They scheduled me for an appt. with the NP and then called back to say she wouldnt start working there until the next week. They gave me a new date and appt. time and told me to be there by 3:30 for check-in for a 4:00 appt. Got there and gave my new insurance card, verified my phone number and address and that was it. 30 minutes early for that?! I sat there until my 4:00 appt time. Still sitting there at 15 after. Finally asked about when I would be seen and all they would say is shes still with the previous patient. Well, i had been there since 3:30 so how did i have a 4:00 appt. if this person had been in there for AT LEAST 45 mins. Apparently they werent even expecting this person to come out till 4:30 since they werent AT ALL concerned about the delay. So at 4:30 I was STILL waiting and finally got up to leave because they still hadnt said anything about when I would be seen. They were fine with me sitting there for who knows how long but if I had been late they would have been telling me to re-schedule and probably charged me the $150 missed appt. fee they have.They require you to pay the copay before being seen so basically I left work early and paid them $40 to let me sit in their waiting room watching people come in after me, be seen and leave while I sat there. And all I needed was refills on my medication.Go somewhere else that will communicate delays and not double book appts if you actually have a job or value your time, because they definitely dont!