Unprofessional staff. The phone staff gatekeep access and tell patients they know what will benefit them but refuse to schedule appointments or communicate with actual doctors. If you arent the doctor or nurse you should not be trying to assess medical situations.

Been going to Dr Bassi for about 15 years, hes great, no complaints about him. The front office is a whole other story though. Been trying to refill my prescription, pharmacy has sent many requests, got ahold of Verna at Dr Bassi office, shes been too busy to go through her faxes for refills, I went two weeks without medication because of her. Next issue, appointments, booked several over the phone appts, my phone never rang. They said they called with no answer. I was waiting for the call, of they called, it would be in caller id, its not. I cant be the only patient this is happening to.

So far my experience has been NO experience I have been referred by Anthem Blue Cross and the Caremore health centers to Dr Begum over at this place. I started my first contact back in early March 2020 because I tested positive for Hep C, I had to fill out a book of forms and mail it back to them. before having a doctor talk to me over a telephone/video call just to send me to Lab Corp to have 8 viles if blood taken from me. This entire fiasco took over 3 months time. 3 months for bloodwork it’s ridiculous AND now it’s been a little over a week that the bloodwork was done and I haven’t received a call from Dr Begum or her staff to notify me of the situation. I have called Thursday and left a message no one has returned my call, today is Friday 19th of June called today and they’re closed and the message center doesn’t answer! In my opinion so far not professional in communication with the patient that’s for sure!!!!

I have been treated by Dr. Bassi for many years. He is the best. After months of ear infections and antibiotics, at home IV Meds too, I ended up in the ER with a temp of 104. I was admitted and my ENT doc called in Dr. Bassi. I also have Leukemia and allergic to all penicillin drugs so it was what do we do with her? Well Dr. Bassi took a chance and decided to give me Penicillin and it worked! But a nurse had to sit with me through the infusion just Incase I had a bad reaction to it. I cannot take it on my own at home only a hospital setting and being watched constantly. I would highly recommend Dr. Bassi and his team at Foothill Infectious to anyone!

After a year of back and forth with doctor after doctor, I was diagnosed and treated within a month. I’m so happy I came here and I can’t recommend it enough

GREEDY, GREEDY, GREEDY. Would not refund my overpayment, even after my insurance company told them they must refund the money because Foothill Infectious is only entitled to the contracted amount and can not keep the overpayment. Unscrupulous! Kathy, the administrator tells me they would deal with whatever fallout from the insurance company, rather than losing money over the vaccination....what distorted moral logic isthat?