It takes a minimum of 30 minutes to get someone on the phone to start the conversation to get an appointment. When I needed a referral for a specialist, the nurse/doctor told me that I would have to wait to talk to her for 5 days. I told her that I returned from florida to get medical help for a ruptured tendon and it had been 7 days since the injury. I was in a soft cast, and had already been diagnosed with a ruptured tendon, so all I needed was basically her signature to see the specialist here where I lived. I needed to get this moving quickly because time was running out for a successful outcome. She did not seemed concerned. So I had to go to the VA for help, and I was able to see a specialist the next day. Then the following day I was operated on and I am healing fairly well.

My mother is an elderly patient of Dr. Park’s in the Chicopee location. I an NEVER able to get through on the for questions or appointments. I am placed into the automated hold system and am left there without anyone picking up the telephone. I have never had a professional medical office with such terrible customer service. Appointment wait times are also ridiculous. I would not recommend Trinity Health to anyone.

Hold times are ridiculous. When you call to ask a simple question. Never mind trying to schedule an appointment. I would love to know who to speak to about this.

Of this groupI have been part of this group it seems like forever.I am a 65 year old with many medical problemsI have been on Medicare and Medicaid as Ive had over 20 operations in the last15 years.I recently moved to Maine and contacted new Drs for care. Signed many forms to get Riverbend to send records. No response from then for 3 months. I can not see new Drs. Until records are transferred. I made several calls and been on hold for minimum of 1 hour or more. Could not get any ans. to delay in sending records. Finally get call from new Drs. They stated Riverbend would not send records unless I paid $52. I can not get any care until this is paid. On ssdi which barely covers housing and utilities. This is crazy. I need to see a dr.

This is quite possibly the biggest cease pool in Chicopee. The staff contradicts each other when it comes to information. The information is never correct. The wait times are terrible. The attitudes are terrible. They waste your time like they are getting paid to do so. I will never visit this cease pool again.

While my in person appointment was fine I am giving this practice a negative review for my after appointment care. From no response on questions posed on my chart for my test results to not answering the phone and having long hold times. You cannot get through to a live person at all! If your going to offer a phone number at least answer the phone! 45 minutes to get through to a live person or not providing follow-up guidance on a health question on my-chart is obscene and uncalled for.

This place was never really all that great but now it is below standard care. You call and your on hold forever. I called last week on hold for one hour 20 minutes to make an appointment and change pcp because the one my Mom had left. After an hour and 20 minutes the line disconnected. This is happening a lot at this medical waste facility. Unbelievable that this place is aloud to remain open.

Do yourself a favor and understand if people write bad reviews its because the staff are unproffesional and do not do their jobs appropriately. Yes maybe some have had decent care but others may not have. Everyones experience is different and have the right to write a good or bad review. Mine was unpleasant and i have nothing good to say about trinity and their stuck up staff

Worst service I have ever experienced!!!I waited for an hour after checking in for a scheduled appointment. I was told there was a scheduling mistake and was told that I could not be seen. Although I was upset, I let them know that we are all human and remained calm. I asked for my copayment to be waived for my next appointment and they said it would be.When I came in, a second time, I was told that there was no note and I would have to pay. When I finally got into the appointment, they told me I could not be seen by a doctor and that there was yet again another scheduling mistake. I could only see a nurse although I was scheduled to see Dr. Murray. The nurse told me insurance would not cover my appointment and that I would have to pay out of pocket ($420). The nurse was extremely rude when I told her this must be a mistake. She refused the service I was there for (a vaccine), unless I was willing to pay the $420, and showed me where the exit was. I treated her with nothing but respect and was treated horribly.I called insurance and double checked to make sure the vaccine was covered. It was. They provided me a reference number to share with the staff at Trinity Health. This staff has no idea what they are doing and are very disrespectful.

Good general hospital.My primary car doctor is here along with all my specialist. I have had Xrays done here and they have their own on site lab . My test results are always very fast and the technicians who take my blood are very gentle. My rheumatologist, podiatrist and gastroenterlogist doctors are all here under one roof. I have never had a bad experience here and on several occasions they made same day emergency appointments for me to see another doctor and specialist when I was sick. Plenty of parking and very easy to find.

The staff here must get no training at all. Everyone at this place acts like they are doing patients a favor and not actually doing the job they are paid for. Mistakes are often made at this facility. I really don’t feel comfortable with my health in their hands but that’s what free health insurance gets you I suppose

Hold times to speak with a live person are terrible. I work full - time and only have my break to make phone calls during business hours. I can never get in touch with someone during my half hour break!!

My suggestion for everyone. Do your research before you write a bad review on a small, growing towns medical center. A lot of people have been seen at this medical facility. Imagine watching people grow into the stressors of the world, giving up on home health and begging doctors to help because thats their job. Do your research, seek for a better understanding of the medicine you are given before you take it. Search for the exact feeling you feel, do not succumb to anxiety, or become flustered when speaking to your Primary Care physician. SPILL YOUR TEA. I pray Trinity Health New England does something miraculous to this medical center. And I hope it saves lives.

My doctor was sending me to a physiatrist in the Chicopee location. They cancelled my appointment 3 times! After the 2nd cancellation the manager had the audacity to say they are professional and a good Dept. I responded given my record with them I was accepting that. Then they cancel a 3rd time. That is delayed care——I did NOT schedule a 4th appt. Be weary of the physiatrist Dept!

1/2 hr to 1 hr on hold to make an appointment is normal. Only PA see patients, not a doctor. I was shown someone elses x-ray, the PA thought it was mine with scoliosis! Hospital called, PA scheduled me for a liver biopsy, what? Steroid shot orders for wrong location on my back, didnt need it come to find out!

Love the staff and Provider...no complaints 👌

Not happy with this clinic. Waited 5 months for first primary care appointment. when finally had the appointment they did not have my records even though I filled out all paperwork. Scheduled appointment for physical, showed up on time, had filled out all forms in Dr. office waiting to be called got told I was late for appointment which I know I was not. Nurse/receptionist sent me away with a shrug of the shoulder. I changed providers immediately after no service. I couldnt give no stars that is why there is one.

Terrible customer service. Nurses and doctors refuse to give you the treatment you need and can be super unprofessional.

This place is disappointing at every turn. They couldn’t even call me like they said they would with biopsy results.

Where do I even start? Maybe with the refusal from thrree different doctors for asthma medication I actually need. Or being prescribed a medication for a medical condition they guessed I had that ended up making me so ill, I couldnt eat or drink water. Or the doctor not even bothering to actually examine me for a joint issue, diagnosing me with said issue and thenjust not giving me any instructions on how to fix the issue, no medication, no relief at all. Or maybe just now when my virtual appointment was cancelled for no apparent reason. Trinity Health does not care about their patients whatsoever. I have been seen numerous times over the years and given no answers and no relief, not even testing for any of the issues I have dealt with for years. Ive had my issues blamed on my weight, my lack of stretching and my diet when none of those things have anythign to do with what Im dealing with. Even in searching for other practices in the area that can fit my needs, Im damn near terrified to speak with another health professional because I was treated with such disrespect and made to feel that my health does not matter to anyone. No one should ever have to deal with things myself and other former patients have dealt with over the years.

They need more staff and better customer service. Ive been waiting on hold for 45 minutes just to speak with a receptionist. As a former patient and RN who tries to collaborate with this organization it is awful!! It was never like this when it was RiverBend : (

I’ve already made one of these two months ago.. still no call back. I’ve called many times, one where i got hung up on, and also one where they said a nurse will call back and they never did. but really am i surprised? been struggling for months with my health, but finally have a new provider and an appointment next week! sad to be leaving this place as i have been going since i was born. but after trinity took over, what a mess. take care of yourself and please find a new provider if possible.

Worst pedriatic clinic ever. They hang the phone on you. They answer after 30min on the line, they give you a appointment thruw video chat and never receive link or a call. Staff are rude and helpless. Hope for this pandemic is over because staff really dont want to work... Im dissapointed...

Poor customer service. Never can speak to a person. Cant get appointments or refills on medication. Horrible!

Bad Customer Service. From the phone call for an appointment which can take over an hour to reception. Reception areas all are Rude and often sitting doing nothing its a struggle for them to move; these people should answer phones in between. Its to bad because they have some great doctors and the service with them is night and day; its getting to them thats the problem. No compassion, no cooperation or desire to retain relationships, and no integrity in their interaction with patients. To make a followup up appointment it took 25 minutes.

3 year old son was denied being seen for a check up due to him having a stuffy nose. I thought you go to the drs for being sick.

Useless and unreliable. Wonderfully kind people, but they cant even be bothered to fill out paperwork for you after you sit through their automated phone junk.

Terrible since Trinity took over. Myself and all my family members are moving to a different medical facility. I called every day for a week and on hold for hours trying to get lab results. My chart doesn’t give you specific details. The doctor prescribed antibiotics but wanted me to wait until the results came back to start taking them, two weeks later, no call, and haven’t been able to talk to someone. My daughter had an appointment for a physical a month ago. We talked about concerns she has with body aches and the doctor said that her lab work came back normal that my daughter just needed mental health therapy and didn’t want to look into other options for her body aches complain. Never going back.

They couldnt see me for my appointment because their computer was down. HOW ABOUT A PHONE CALL TO LET ME KNOW?!! wasted my time, poor service

The receptionist and nurses (at least the ones I’ve encountered) are RUDE and have poor attitudes. It’s just common decency and not this entitlement to talk to people as if they’re beneath you. It’s disgusting. Asides from that I guess they’re fine. Would not recommend going here.

Disclaimer: This review is towards Physiatry only. I use riverbend for every other medical issue I’ve had and every other department has been great.I’ve been having back issues since 2015. There have been MRIs that show that I have bulging and slightly herniated discs in my neck. I have seen two different physiatry doctors with riverbend. The first, Dr.Bernal tried to tell me there was nothing wrong with my back and so I refused to see her again because there is physical documentation stating otherwise. I went back to primary care and was then referred over to Dr.Chappelle. This guy is only in it for the money and doesn’t care about his patients. He sent me for a cortisone shot to try and relieve the pain I was having. I went and not even a week later, my pain was worse than before I got the shot. The doctors kept telling me to wait it out. I called before the holidays and had told them my pain was worse and they just told me to switch from tylonel to motrin or aleeve and if things didn’t change, to call back. Things hadn’t changed so I called back. Only this time, I started to get really bad nose bleeds daily for the last 4 days. So when I called, the lady wanted me to go in urgently. They called at 10:45 and said there was a cancellation for 11:15am and if I could make it, then I can have that appointment and so I got ready and left. When I got there, Dr Chapelle came in the room and had me describe what was going on. I had told him my pain was worse and his response was “hmm..that’s weird” as if he didn’t believe what I was saying. I also told him I was starting to get nosebleeds and I’ve only had one other in my entire life which was when I was a kid so that was weird to me. Then we started to talk about my options for my pain and his exact response was “well i’m not giving you surgery, so you can either live with the pain or do another cortisone shot”. So you’re denying me my absolute last option for what reason? So you get paid more from my insurance? I told him I didn’t want to do another shot as it made my pain worse and I felt like he wasn’t helping me. He then got offended by this and starting arguing with me like a child. To the end result, he said he won’t be seeing me anymore and I should contact my primary care. How professional. Will be taking my medical questions to a different doctor who isn’t just in it for the money and will actually get me help.

My 92 year old mother has been a patient here for over 20 years and I have to agree with some of the other reviewers on here. When the facility was known as Riverbend the quality of care was exceptional. Sadly, since Trinity took over we have seen the care deteriorate along with their business practices. My mother received a call a week ago that she needed to reschedule her upcoming appointment at the doctors request. Ive called them multiple times in the past week only to be put on hold for up to an hour. Im so frustrated that Im going to go over there directly in order to deal with a live person. I get my care at a competing facility in the area and I recently had to call my doctors office. They answered the phone on the second ring on my first attempt at calling them. If my mother wasnt with her doctor for as long as she has been over there I would move her. Shame on the administration of Trinity Health. They market themselves with lots of glitz and glamour but in the end there is no substance.

They dont answer their phones, return calls, have any way to get medical records if you leave and have thrown out medical records several times as well. Theyve also overcharged people hundreds of dollars and if you dont catch it, theyll just keep sending you bills for what youve already paid for.And this is all just what they did to only me and 1 family member, though nowhere near the entire list.Years of mismanagement means you should go somewhere else or either get no treatment or pay thousands more than you should and still not even have any records of treating or answers. Their specialists also know less than the average boy scout and have told me in person that broken bones dont exist and all ailments are unsolvable mysteries so you shouldnt eat anything spicy or any fruits ever. Both are actual quotes from separate doctors from just this location.Theyve changed their name but Ive still been dealing with them enough to warrant another review which is much worse than their original since they somehow got even worse.

The quality decrease a lot since Trinity took Riverbend. My last bad experience is the following: I was waiting for an Hour to talk with someone, after an hour I have to quit. So sad that an excellent place like Riverbend, became is this terrible place called Trinity.

When it was Riverbend medical group its was great, once it changed to Trinity health of new England medical group its been a total mess. Im not sure how things changed or staff changes but all my 12 family members who go there arent getting good quality care. The providers arent the same either and the new ones arent trained enough or too young for some of my oldest family members. Will be looking to change practice.

I’ve been going here since I was a child and now that I’m making my own appointments and trying to take care of my own health , I really don’t like being on hold for 20-30 minutes when I’m always told someone will call me back. NO ONE CALLS ME BACK. And when I went in for and exam , the doctor told me we only have 15 minutes so she can’t go through everything I’m having problems with but when I go to make another appointment it seems impossible . I felt rushed and I didn’t like that at all . I will be changing physicians , something I should’ve done a while ago.

Terrible ever since Trinity took over.. you can NEVER get anyone on the phone. My wait time today was 57 mins!!! Are you seriously telling me that NO ONE is there to answer the phone for 57 min... Does anyone work there??? I highly doubt that they are that busy that cant take a phone call in a 57 min time span. Someone needs to get involved and find out why this is such a problem at this location.

Wouldn’t recommend this place to anyone! Can never get anyone on the phone. Always wait between 30 - 1hr. Going to find a new doctor

I had an echocardiogram and the results were in yesterday. I called and was guaranteed a call back by 5 p.m. I never received a callback. I called the answering service and they got in touch with the nurse who called the doc on call. I was then guaranteed Id get a call first thing this morning. Come 12, I called them as I didnt receive a callback. I was on hold for 30 minutes and got a gentleman who said they were waiting for the results to be scanned in and that they were scanned in then and my doc would DEFINITELY call me back at 1 p.m. after she got back from lunch. At 1:30, I called them and was told they didnt know why I didnt get a callback, couldnt give me my results but would transfer me to patient services where I could speak with someone about my results. I got an answering machine and left a message. Its 3 PM and still havent gotten the results regarding my heart! I put in a complaint with the medical board. Im on hold right now trying to get to someone who will simply give me my results back!!!

I always liked this place before they became Trinity. And now they are horrible. Everyone is so rude, and you have to go through so many obstacles just to get an appointment. I called to make an appointment today at 9am, I received a call back from the office at 4:50pm. 10 minutes before they close. Thanks much appreciated.

Specialties and radiology dept. Staff are rude. The pandemic has caused many changes in the ways this facility previously operated and Im aware of the policies that are in place now. I have been a patient here for years, although my wife has only been a patient here for a little over a year she cannot speak English well enough to communicate during appointments. Were expecting our first born this September. Ive attended my wifes appointments as her interpreter in the past, and in our experince weve had issues with my attendance due to the pandemic but in the end was allowed to enter. All the other departments in this Chicopee branch, additionally, several other branches weve been to including Springfield, and,westfield have always allowed me to enter for purpose of interpretation as mentioned before but the specialist we had arranged an appointment with had rudely refused to allow me to be present and had insisted on using the interpreter service that they typically can provide but never actually offered before. In fact I had opted to use this service in the past here at the Chicopee location and many others, each time I inquired to use the following service the staff involved had a negative reaction and at one point even going as far as refusing to use the interpreter service they provide, and in their own words having said it was too tedious of a task and actually allowed me to be present for the appointment.

Worst place ever!! Brought my newborn here for her first appointment, was never told they don’t take my insurance. Then they precede to schedule her one month appointment, but told me I need to switch my whole insurance plan to what they wanted. When I show up to the appointment they tell me it was canceled because they don’t take my insurance (I was planning on going to another practice after this appointment).They are not supposed to refuse a newborn baby!!! Especially with the coronavirus going around. I filled out a request to have her medical records sent to another medical practice TWICE and they still have not sent them 2 months later!!!! Luckily the other practice agreed to see her without her records because she is already 3 months old and hasn’t had any shots or been to a doctor since she was 2 weeks old.

These reviews are all scary. I witnessed one of your Trinity Health vans driving recklessly down Rt 202 on 07.21.20 at 2pm. I couldn’t believe what I was seeing — speeding, swerving and tailgating hopefully not with patients inside! Someone needs to be held accountable.

Stay away!I would give a 0 if I could. My grandfather has passed away due to the negligence of this place and Dr. Park. I’m afraid the same will occur to my grandmother. She is not allowed to return because we refuse to have to bury her too. She was told her lack of breathing and swollen feet was due to her constant traveling and eating of salt. My grandmother hates salt and has even travelled but once in the last 6 years. This place is a death trap! Working in the medical field myself this is unacceptable anywhere. Human life is important at any age and stage.

Had a guy take my blood never had a problem here before today.he stuck me 3 times in right arm totally missing the vein saying I was dry in that arm.then he finally got it right and hit the vein in left arm.what is a so unqualified person doing working there.😡

I like this place but they are super busy with appointments for other patients so you get little time with your concerns and appointments are way far out.

They don’t care about the patients. They do as if they want and get rid of you. They all about the money and not the patients well being. The Doctors working with insurance company to save them money

This place changed for the worst.My wife, children, and I have been going here for a long time. There’s signs that read “please inform us if you’ve been waiting longer than 15 minutes.”Of the hundred or so appointments my family has gone to over the years, we’ve never waited less than 45 minutes to be seen. Then, of course there’s the 15 minute wait after you’re checked into a room to see a physician.They’ve overbooked and taken on too many patients. The lab has a line out the door, and everything/everyone seems rushed here.Update: the reschedules for the OB department are insane. You’ll wait a month to be seen and end up being cancelled on the day before or day of. When you are seen, you’ll be set up with a random person. There is no patient-doctor relationship because this business shuffles their medical staff like playing cards. Some good people work here too, unfortunately.

I have been going here for a while now. Ever since I was a kid actually my mom has been bringing me here and I’ve never had a problem with it until I became the age to go in with my mom in the waiting room. Once I started going in by myself I noticed that the doctors became more quick tempered and annoyed when I would come in and tell them what was wrong. They didn’t bother to listen to what I said I was feeling and instead would just tell me this is what’s wrong and that’s that. Normally I wouldn’t leave a 2 star review just from that but from my experience today I’m not sure if I want to go back. I went in today for some appetite problems and when I explained what was wrong to the doctor (I’m pretty sure her name was Suzanne or something like that) she discredited how I felt and said that I felt some other way. I kept insisting that that’s not what I was feeling and that this is what has been going on but she just kept ignoring everything I said. I got prescribed two different medications for things I didn’t go in for. It was overall the worst experience I’ve had with any type of doctor and has really changed my opinion on this clinic. This was going to be a one star review but everything else when I go in is fine. I never wait too long and the receptionist are really friendly.

Been trying to get a hold of this place for weeks now to see my doctor and haven’t even received a phone call back. Been trying to fill my script (GI problems) and nothing! it’s ridiculous. Got more a hold of them back when covid first starting hitting in march and now it’s so impossible. A joke.

Terrible terrible terrible terrible service!!!! the ladies work in front hey have no idea what they doing, not even single one they all show that ugly miserable faces when you try to correct them, too. instead of understand the people! every visit just make me more sick because of this mess! You guys need a good management to manage this establishment. People actually visit this place to get well, not To get worse With your miserable faces!

Convenient laboratory services, several specialists in one location is helpful. Good access for people with handicap issues. The primary care physicians I met do not seem happy to be there. The nicest people there are the specialty doctors, the nurses & nursing aides. The nurse practitioners I met are rude, impatient, and complain about the time it takes to see patients and their schedules. The office staff *never* returns phone calls and sometimes fails to identify themselves by name.

I took my son to their walk in clinic at 11 am. They told us that their morning slots had all been taken. They said come back right before 1 pm no problem. We returned at 1 pm to find the walk in clinic was closed for the rest of the day.It turned out that the provider had a prior engagement. A conference or something.Nobody informed the receptionists.Like sick people just don’t matter.Go away, sick people.Come back when it’s convenient for us.

I decided to give this facility another chance after having left before because it was horrible for me in the past, but I am quickly realizing that its a mistake! 1. I have a major issue with pain in my hand and had a X-Ray done and the Doctor who read the X-Ray said everything looked fine. I went to the specialist and she and I looked at the X-Ray and in two seconds she and I both saw that it was ridiculously obvious I need a major surgery. Obviously the person reading the X-Ray is either incompetent or didnt bother to actually look at it at all. 2. My PCP recently got some test results back on me and left me a voicemail requesting I call her back. We played phone tag a few times and eventually she left me a voicemail saying if I had questions I needed to make an appointment. I NEVER had any questions. I called by HER instructions and even she was confused as to why I was calling even though SHE asked me to call HER including in a letter she sent to me at home!!! They acted like I was being a pain bothering her when that is EXACTLY what she asked me to do!!! This place is nothing more than a cattle call. They way over book their Doctors and the care suffers because of it. I mean not one of them including my Doctor, could comprehend that I was calling because SHE TOLD me to call??????? I would never recommend anyone to go to this facility.

My Doctor in Adult Medicine is wonderful! I have never had a bad experience or an issue. She cares about my health and she listens to any issues I have. Very satisfied.

Apparently they don’t believe in answering their phones. Third time I’m trying and third time I’m giving up...

Doctor Cruz is great. The staff, unfortunately, are all incompetent.

I have been waiting for 3 hours for a prescription to be called in...unacceptable

If I get sick, I have to go to an urgent care because my primary is booked so far out I can never see her. The assistants that work underneath her are rude, and dont listen to your concerns, couldnt care less about your medical history, and will send you on your way with a referral. Still waiting to hear from the physical therapist I was referred to... in December. They were able to send me the bill for the visit, though. As someone with a kidney disease, I thought I should see a kidney specialist (partly because I was hospitalized and the ER dr was shocked that I didnt have one) and had to fight tooth and nail to be ALLOWED by these people to see someone in their network! When I first called about seeing a nephrologist I was told theyd talk to a nurse. Then the nurse called me back and said my kidney function is fine... ADPKD is a progressive disease that will end up in transplant or dialysis a lot quicker if not taken care of. They were having me get an MRI and a CT scan every year! Then they would tell me it could be cancer... every year. The nephrologist I was finally allowed to see said that is WAY too much radiation to subject someone too, and typically all thats needed is a yearly ultrasound. If you call for any reason, I hope you have a good 15-20 mins to spare, because itll take them at least 10 to answer the phone. Rude people, with no care or concern for the patients they are treating. Trinity Health (formerly Riverbend) is concerned with dollars and cents, not your health. The people they employ are ill-equipped.

I had a flu, and they tried to send me to get CT Scan for my head from Mercy Hospital. This is ridiculous. They know how to make money.

My mother in law had a stroke. She has difficulty walking, used a wheel chair to later have trouble going thru a narrow elevator. Staff stated it was the only elevator. I Interpret for my mother law, the doctor agree on the care to later not follow thru. Talk to a nurse the doctor stated the opposite. On they way out the handicap ramp is too steep I was afraid of losing the wheelchair and my in-law hitting the wall.

Care is excellent. I have had no issues so far. You do need to nudge the doctors sometimes so they dont forget about you, but mostly my personal interactions with the staff and physicians have been a positive one.

Family Dr, and specialist all in one place, affiliated with MERCY Hospital Spfld

I started bringing my three children to this clinic almost 4 years ago. I use to love it here, still love Dr.Mullan, but i cant say the same about the front desk staff. On several occasions i have called with an urgent need and they dont care. They just defend themselves with policy, but dont really have the childrens best interest at heart. My son has had to miss several days of schools because of this office. I would never recommend this office to anyone again.

Idk what happened but since the name change it has gone down hill smh. Dr Gonzalez is the best but the receptionist ... 30 min waiting for someone to pick up phone..

Always on hold way too long would be dead by the time they answer me

Today I was on hold on the phone for 27 minutes before someone talk to me..is not the first time either, thats how it is all the time now..was never this bad before..thats bad service and bad administration..

I like my Dr.howver. Constantly have to prove things to him I knew i had a uti and kept telling me i dont have one ended up in ER then admitted for a week with iv antibiotics because the infection was so bad then home with a pic line for another10 days of iv antibiotics ... I do love that everything is under one roof and close to home but very tired of having to prove things fine and time again . I have been in my body 50 years i think i know it better than anyone.

Seek care elsewhere !!! This place is horrible. Rude nurses. Lazy doctors leave early and don’t call back. All they want is your money !!! Place is garbage and do not care about your health whatsoever. If you want to throw money away , call and make an apt.

Andrea Hollander is my favorite midwife ♥️ love my appointments with her! Receptionists are very polite and work with you!

Terrible!!! After 30+ years I left. Doctors don’t care anymore all they are interested in is $$. Had a reaction to a med and was told sorry the doctor is out till Monday call then. Asked if another doctor could give me a different antibiotic called in to the pharmacy. Nope wait till Monday.My dogs veterinarian treats them better.

Def losing it. Taking your children here? Avoid dr. Ogrodnik and hilda. I’m pulling my kids out, enough is enough.

Horribly Disappointed Since Trinity Switch! I have been going to Riverbend in Chicopee/Westfield since 2007 and I am now seeking a new provider. I love my Doctor but can not handle the facility. I was extremely sick, called and waiting on the line for 20 minutes before someone even answered and they were booked completely in two facilities and couldnt fit me in the same day. I booked the appointment for the next day was seen and prescribed medication. I took everything as instructed and had bad reaction. I call to speak to a PA or a Nurse and I had to call back 1.5 hours later to ask why no one had called me back. They took a message and I waited for 45 additional minutes before calling again to ask to speak to a nurse. I finally get a nurse on the line after waiting OVER 2 HOURS and she told me to go to the ER which was not necessary. I felt like I was being brushed off and sent to the ER because they did not want to handle what was happening. Not sure what is happening but the change to Trinity has diminished their patient care.I am giving them 2 stars simply because their doctors and PA are still great providers. Good luck getting a hold of anyone though!

Absolutely terrible I wouldnt even give it one star if I had the choice. Last 2 times I was seen, I was left In the waiting room for an hour each time. A lady never even checked me in after she said I was all set it took every once of me not to cause a scene

I dont normally review places. However this place has screwed me one too many times. 1. Injured my back in November 2017. After PT and a recovery to about 80%, I reinjured myself Nov 2018 and immediately went to Trinity to get assistance. Told them I want to bypass PT again and get a surgical consult this was 4JAN2019.2 weeks later a get a call that I had an appointment with an allergist (WTF!!). I cancel that and again request a surgical consult.February comes to a close (by this point I am calling multiple times a week). In March I call and find out that the office never submitted my original surgical consult request. I lose it.They submit the request immediately. April rolls around and no updates. So I call again and am informed that because the Doctor they submitted the request to was not in my network, insurance denied it and they just stopped working the issue.I then take this bull by the horns and identify a surgeon, called my insurance company and got a consult less than 10 days later. Surgery was slotted for 14 days after the consult. Until Trinity decided to inform me that because I missed a pre-OP physical I must cancel surgery. I informed them that I had my blood work completed, what else is required. To which the nurse stated you recieved a packet in the mail weeks ago detailing what this physical was. I informed her that I did not, she said I did. I then said maam my wife called me at work to let me know I recieved mail from Trinity last night. I spent the night at my job. My surgical consult took place less than 14 days ago. So if you are expecting me to magic the contents of mail recieved last night into my mind here at work, we have a problem. If that mail detailed what was going to occur at this appointment, someone should have called with this short flash to bang. You are lying to me. So how can we fix this. She replied You fix it by rescheduling your surgery. And hung up on me. I am done with this place.

My doctor isnt very helpful . . . She hates giving out any prescriptions! She just repeats exactly what her nurse did before she came in the room. Always pushing cholesterol lowering medicatipn when mine is only a couple points high. I told her that I will NEVER take it but she pushes it all the time. I would rather see a PA!! The stars are for the XRay techs. They are GREAT!!!

My dr is wonderful, she is the only reason I stay since it’s been become Trinity Health Care. . Since Mercy has taken over pt’s needs are no longer a priority. Specialties are being combined to other Mercy providers in different locations. Now you have to run all over for care. Allergies are in one building in Agawam, dermatology in another section of town I. agawam. Pulmonologist has been combined with a practice in a Spfld. Trinity doesn’t care about what’s best for pt’s. It all about filling up existing buildings they bought. It was so much better when it was owned and run by a RiverBend drs.

Love the doctors here they are very professional the staff is very helpful and the wait time is minimal. Love that everything is under one roof labs, radiology, etc..

Love it I bring my son there and i go here myself love my doctors.

Always takes multiple appointments to get the treatment I need. Am going for sleeping pills, already on appointment 3 wish me luck. My personal high score is 7 when I was a kid I had these bubbles all over my fingers and they where very itchy. So they said am a itchy kid so it must be poison ivy without even looking at my fingers, most the time. The times they did they gave me the cream, witch dose work but only in mild cases but it took so long it became so bad the cream was ineffective. Only on the 7th time they did their job.

Never a problem getting in or out to see my Doctor. Good professional service as well.

They never answer the phone

One of the best medical clinics around the area. I have recommended it to all my family members.

I was referred to Dr. Mullen by a close friend after my daughter was born, first few check ups went fine until I received a bill in the mail which to my surprise was not covered by my insurance. After speaking to several Riverbend employees we found out that our very first wellness check was coded incorrectly as a SICK visit. Once this was discovered and I called to have this issue resolved, everyones attitudes began to change. We spoke to Dr. Mullen directly who stated not that she couldnt correct her notes that she WOULD NOT correct her notes. We sent an appeal letter to the head of the department who immediately denied our appeal and sent us an additional bill for being late on the initial statement, which was the pediatricians mistake. Thats correct we had to pay for a mistake made by the pediatrician who refused to help fix this. I will tell anyone who will listen my experience and Riverbend will never see my return business. Congratulations on your first one star review Dr. Mullen.

Short wait times and great physicians! Highly recommend

Nastiest billing department ever. If they dont get their money right away, they threaten you. The MDs feel that they can impose personal beliefs on their patients. They were not supportive of some of my concerns. The MA that works with them is very young and not as skilled as he should be. Disappointing at best. Its nice to have so many medical options in one place and access to my information on line, but as a middle aged professional, I am highly offended at how they treat everyone like a deadbeat lowlife. When I expressed my concerns with the physician, he dismissed it as part of the bigger machine and policy. People dont matter in this medical facility...only the almightly dollar and their policies. I no longer recommend this facility to any of my own patients.

I love this medical clinic the wait is minimum the nurses are nice and the doctor great with referrals a patient dont have to be begging asking for a referral for specialist.

I have had some of the worst encounters with their on call nurses and service in general. I am 33 weeks pregnant and called in on a Sunday with back pain, spotting, cramping and contractions. I was told to call back on Monday to let them know if I was still experiencing the same symptoms. I called back on Monday with the same symptoms but feeling worse. I was expecting to schedule an appointment to get checked. Instead, a nurse named Kristine explained that my symptoms were consistent with the UTI they THINK they found in my last urine test the previous week. They prescribed me an antibiotic, that I was told to take even though my test results were not in. She went ahead to rudely tell me that if I’m in pain I can just go to the hospital. Do they not reserve emergency appointments for pregnant patients? Well, I received my test results and they were negative for UTI, no one has called to inform me that I should stop taking an unnecessary antibiotic. No one has followed up to see how I am doing. I believe that they do not take the best precautions when it comes to their pregnant patients. I have yet to receive any vaginal examinations to see if I’ve dilated, you’d think they would with all the symptoms I am continuing to experience. They never have appointments available but will call you multiple times to reschedule or change your provider. I work in the medical field, and I would never treat an emergency patient the way I was treated. They will make you feel as if your symptoms are not that “big of a deal” and brush them off. My sister had the same experience, and unfortunately ended up having an emergency c-section because none of her symptoms were taken into consideration from the very beginning. If you’re pregnant, you’re better off at Baystate!

The staff is flat out rude and worried about insurance over your actual care. Go elsewhere at all cost!

Worst customer service ever...on hold for over 15 minutes just to check on an appt.

Whoever Jillian is that answers the phone for adult medicine is a breath of fresh air. After calling the Westfield office, and Agawam office and basically told to go kick rocks, I desperately called Chicopee and Jillian was not only able to solve my problem, she went above and beyond. She is an asset to your company and I wish I knew her last name to shout it from the mountain tops.

I always have a good experience with their urgent care and with my primary care doctor. Even the lab work Ive gotten has been efficient and friendly.

Very convenient so close to home. Almost ALL services are offered right in the same building. We really love the Mychart program they have. Billling is messed up-they have sent us bills we didnt owe a few times-keep your records.

Great doctors, they also do all kinds of testing so you dont have to run around.

I have been seen for the same stomach issues numerous times. Went in on Monday 9/25/2017 in so much pain asking for a emergency ultra sound or colonoscopy because nothing has been done previously. I had took it upon myself to see a kidney specialist and and my Obgyn to make sure I was clear ckesr of any kidney stones or ovarian cyst just incase they would say it was that before going and I told them to call them. They sent me for blood work and said they would call me the next day to tell me the results and to give me something for this pain of which I never ask for anything for pain. I seen Jennifer Alex I have called twice and none has even called back to see if I am ok or to give me anything for the pain I have been in. I have been struggling going to work everyday barling making it had to leave today because the Motrin is not touching this pain and they dont even have the decency to call back. Worst place I have ever been the worst treatment ever. They treat everyone as if you are junkies begging for pain meds when my medical records show I never go to the doctors unless Im really sick or in pain. I will be pulling my medical records and the reporting them!!!!

Very disappointed for the past like 5 years and I have been there since 2000. Instead of changing there name from Chicopee Riverbend to Trinity, they should have changed their services towards patients.

Just cant deal with their phone system .

On 3-16-17 I called to be seen due to a horrible cough and chest pain I had been having since 3-13-17. I was examined by Ashely Kosinski, PA which determined to put me on a couple of cough Medications.1- Benzonatate2- (generic)Robitussin DMOn 3-18-17 I was feeling even worse. I took myself to the Holyoke ER where I was re-examine by William Simon, PA. His diagnosis: SEVERE BRONCHITISMedications given to me:1- Prednisone2- Hydromet3- Azithromycin4- Proair5- LoratadineThose cough medications prescribe by Ashley Kosinski were NEVER going to make me feel better, when in all reality, what I needed was my air ways opened.MISDIAGNOSISThank you but; NO THANK YOU!I REFUSE &REPEAT MYSELF; I will not be Riverbends GUINEA PIG again!What if something serious would of happened to me? WHO WAS GOING TO BE RESPONSIBLE?

I love riverbend, Ive nothing but great experiences with them,

The best Medical services for me and my family!!!