I made an appointment for 5pm on a Sunday. At around 4:10pm, I received a call from the location letting me know they were running behind and could I come in at 5:30. I then received a text that said to come in at 5:15pm. I was a bit confused at the mixed message but arrived at the salon at 5:17. When I checked in I told them I had an appointment at either 5:15 or 5:30. The gentleman looked at me and said I was late and was supposed to be here at 5. I showed him both the text message and voicemail transcript, but he didn’t seem to care and told me someone else had scheduled an appointment right after me. They could no longer take my appointment because someone else had scheduled something after me. Based on this I won’t ever return or recommend this place to anyone. There are others in the neighborhood that do a great job and deserve the business.

I got a regular pedi for $35 and it was a very nice experience. They do a few extras including hot stones and scrubs. Very clean place and nice customer service.

Thank you so much for the wonderful service me & my mom really enjoyed it. This was our 2nd time we will definitely be back. Thanks so much Ann she is such a sweetheart & she takes her time. Great service! I highly recommend, next time I’ll try a Brazilian wax. See you all soon.

Excellent service, fantastic no-chip manicure

Walked in, picked a color, only had to wait about ten minutes without a reservation. Ann was incredibly accommodating and very nice. My nails look like they were done yesterday and I’m 6 days in!

I tried Kinzie since my 2 favorite spa-style nail places in the West Loop were closed due to COVID (Cowshed & Ezza). I had a pedicure at Kinzie and it was great, VERY clean and sanitary, not rushed, good attention to detail, very thorough. Lots of good COVID precautions in place: all staff we wearing masks and you had to wash your hands immediately when you arrived, they were wiping all surfaces with disinfectant, etc. Highly recommend Kinzie, I will definitely return.

All the staff are friendly and take care in their work! I always have a great experience every time I come here :) I usually get either no-chip or dip manicures, and the staff always gets it done quickly and beautifully!

Great! Michelle was awesome very nice and very professional.

This was my favorite/ go-to Spa in the Fulton River District, but over the 5 years that Ive been going there service and quality has gone down.Ive been cut a few times and they eliminated the lovely parafin wax heel treatment that I loved so much.If I cant get an appointment elsewhere Ill still go to this spa, but it is no longer my go-to.

Tom was great! He worked really hard and took his time, and I love the results!! The atmosphere was really relaxing, and I enjoyed my experience!

I came here about 10 months ago with a Groupon and Im in love with Michelle for the massage!! Shes super strong, has a great routine, getting the scalp, lymph nodes, feet, along with everything else. I feel stress and pressure wash away with her massages. Ill keep coming back!!

Terrible experience. There are better places around. The provider seemed angry, rude and all about hurting her clients. I wish there was a zero star.

I went for the first time and it was an amazing experience. Very realxing and they did a wonderful job on my nails! I am very satisfied

Facial with Olga was fantastic! She gave great treatment recommendations based on my skin analysis and was very gentle. Very relaxing and rejuvenating experience.

Im a fan! Went and had a pedicure, dip manicure, and a massage. Dori did an amazing job on my nails taking off an acrylic overlay that was on my natural nail from another salon without causing any damage to my nail. They do a parrafin mask on your heels with the pedicure that is pretty amazing. Then I had a 2 hour deep tissue massage with Svitlana. Her attention to my trouble spots was fantastic. I highly recommend buying the Groupon for massage sessions, it is way worth it!!!

One of the best salons Ive been to in chicago. Atmosphere is relaxing, and their attention to detail and quality are great!

Impeccable patience, and customer service!!!

I treated my partner to a Microderm Abrasion Facial for his birthday! Then I felt awful because he came out of it with severe red & purple lines criss-crossing across his forehead. He was reasonably alarmed, but we were told it would fade in 24-48hrs. Unfortunately, we had to cancel birthday plans and stay cooped up at home in order to away from the sun all birthday weekend. Needless to say he was very depressed and embarrassed having to go into work the following Monday with his face messed up.We are now going on 11days post op and the marks are still present. Thankfully, they are fading and they now finally look like old acne scars (on a face which previously had none).3 days after the facial, we went into the shop. Not only did we want our money back, but we wanted to show what occurred to ensure this could be prevented for others coming in. The staff did not seem to care. I offered to discuss what went wrong further and they said they would call. I have not heard from them.I agree with my partner that the face is a precious focal point and must be carefully and meticulously worked with. We advise everyone to learn from our mistake and stay far away from this place.Side Note: After scheduling the appointment, we were told there was no need to purchase the groupon as they would automatically give us the groupon price. Now that we had a horrible experience, we cannot provide a negative review on groupon...mmm a bit suspicious...(this groupon deal currently has very good reviews).

The staff here is very sweet and do a great job. I get no-chip mani and pedi a couple times a month and they always accommodate my schedule (they squeezed me last minute during a really busy night before an upcoming wedding) and do a wonderful job as I can tell they really care. They also have a lot of color options (espescially if you get the no-chip). It is a fairly new salon and is very clean and pretty. They seem to be getting busier and busier as Im sure others have started to spread a good word about them :)

Terrible place! It took 4 hours to complete a pedicure and a dip manicure. After two weeks almost all of my dip manicure has chipped off and three nails have broke.

Coupons that are printed on back of jewels receipt should be more clear. Mani/pedi $29.99 before 4pm mon-wed cash only. Okay I get it. I Get there at 3:30.. the manager does my nails and kept stopping to answer the phone and check other customers out. Now its 5 Im done. With mani/pain and now its $40.00. I gave her my coupon and she says it had to be before 3pm.. I didnt want to argue so $40 it is..(So much for a tip) And not really sure why they ask for a phone # each time you come its not like they give you a discount. Ive been there at least 40 times since they opened. Honestly Id rather walk to a diff nail shop and get better service. Because Lacquer Seems kind of money hungry. Also, I called back to inform her how disappointed I was and she argues with me and says shes just following the rules.. Ill prolly report them to BBB.

Olga gives excellent facials.

Not impressed at all with the facial. The products left my face sticky and weighted

Massage was fantastic!