I waited a few weeks to get an appointment and the doctor had to cancel last minute. I totally understand - things happen. However, I left 2 voicemails and sent an email attempting to reschedule and have never been able to get a response. When they needed a response from me they called and emailed 4 times in 2 hours. Super disappointing and inconsiderate that the responsiveness is clearly not reciprocal.

I had to come here for a small procedure and was very nervous. The staff, nurses, doctors were all super friendly, professional, compassionate, and everything went so smooth I couldn’t be more grateful!

2 days in a row with appointments and had the worse experience ever....over an hr wait on getting checked in the first day. Now the 2nd day over an hr and 20 mins of waiting and still no one has called my name...went to the front desk to see what is going on... have to wait another 45 to even get in....This is hands down horrible service...not organized at all from office part. I was never checked in. You need to get your place together....the girls that did the work inside were nice...but you should not be setting up appointments if you can not complete them....you need more staff on the weekends...

I had a horrible experience with the disorganization of FCI. As many people going through fertility issues can attest, the timing of treatment is crucial. The problem with this clinic is that they are completely inflexible and its very difficult to schedule with them. All they seem to care about is money, which is ironic considering the various insurance difficulties I had based on their own incompetence.To some credit, the nurses in the actual clinic are nice. The problem is with the administrators. In particular, Sue, the Director of Medical Affairs, was terrible to work with. She was unsympathetic and uncommunicative.This clinics lack of care resulted in me missing windows of opportunity for treatment and caused me immense stress. Its difficult to find fertility clinics in the city as there arent many options. But, if possible, please choose somewhere more professional than FCI.

The staff was very dry, you would expect them to be a little bit more friendly considering the environment. The billing coordinator is uninformed and difficult to get a hold of, straight to voicemail she sends you and don’t expect a call back. I found a much better clinic. I’m only giving them 2 stars because I didn’t get a chance to even visit the office because my first few points of contact were awful.

Ok, so I was nervous going to the Chicago location because of the reviews. I attempted to go to a different one, but this one was the only one with availability.I went for a fertility check-up, so maybe my experience was different because of that, but everything was awesome. Everyone was super friendly, from the person who checked me in, to the woman who drew my blood, and the technician who gave me my ultrasound.The place was super busy, but it wasnt chaotic at all. Everyone was just patiently waiting and they have a pretty well set up system to make sure everyone gets to where they need to be.My only disappointment was that they said I would get same day results, but when I called the next day, they clarified that it can take up to 3 business days for fertility awareness check up results. The person I spoke to on the phone was also incredibly helpful and kind.

We had a terrible experience with organization that involved negligence, followed by an extremely long and difficult customer service experience. There is no empathy among their office or medical staff, but worse, there is a lack of competence.Please go elsewhere if you can.

Youre just a number at this place. The nurses and doctors dont keep specifics about your case in mind when suggesting treatments. Instead of giving me realistic feedback about test results, they kept telling me to be positive that the next protocol would be successful. It didnt work.

We were a lesbian couple looking to conceive - Dr. Hirshfeld and her nurses helped us achieve this. Dr. Hirshfeld was great in she didnt throw us straight into IVF, but had a few methods she tried first and we were able to conceive after 5 tries using IUI. We now have a happy and healthy little girl. Any issues I had, the staff at FCI helped me with and they were always understanding.

4.5 stars. I contacted FCI as an outpatient for IVF monitoring while working a few days in Chicago. I give 5 stars for the Ultrasonographer who conducted my ultrasound - Jennifer. She was kind and explained to me what she saw on the monitor. She’s an asset to the team. She didn’t rush me or make me feel any less since I’m not one of their patients. Thanks Jennifer!BUT I deduct 1/2 a star because making the appointment was NOT easy - they will not secure an appointment until they receive a faxed copy of your doctor’s order. I’ve been to other fertility clinics and they schedule you in requesting you hand over the order on the day of your appointment. FCI don’t answer their phones over the weekend (even though I was informed by them that they do)so I had to wait until the next business day to schedule my appointment. I was stressed they would not be able to schedule me for the next day. With IVF, stress is what I need to avoid.

Dr. Hirshfield is amazing! She is very thorough and patient to explain every step of the way. She’s very passionate about Infertility so she’s very up to date and knowledgeable. Now the staff, different story. At times, unprofessional and some what unorganized. If you can deal with that, I would recommend this place.

This particular location is full of incompetent nurses and staff - our doctor ordered blood work and suggested that this location would be able to draw the blood and send it for testing - after confirming the appointment over the phone for this specific test, they made me wait 1 1/2 hours and finally after asking the front desk to check why it is taking this long - they sent a nurse out to say that they don’t do this particular testing at this location!!!The office manager is another piece of work - she claims to be running a medical office and yet has no information for this particular test - she went on to claim that since the Dr. who ordered the test does not work at this location - she is not responsible for mix up - even though they are part of the same practice.Lesson learnt - AVOID the River North location!!!

They completely deceived me at what my insurance covers because they sent the wrong code to the insurance company. They wouldn’t let me talk to billing and the nurses didn’t even care that I wouldn’t come back if they didn’t handle it. All this place cares about is getting your money not helping with the most important experience in a couple’s life.😡

Had several issues, but then received a call from the Manager and everything was able to be resolved. She understood my previous frustrations and was able to make all the previous wrongs right.

FCI is like the Sams club of fertility centers. Not personable at all, and they are all about the money. I transferred my remaining vial to another facility, and months down the road im getting a storage bill, with an underlying issue that i never signed a consent form or paid the TWO HUNDRED DOLLAR TRANSFER FEE, and thus they cant release my sample. My sample is no longer with them...so howd that happen if i didnt sign anything? They are just hungry for money. Im so glad i switched facilities to some place that actually remembers my name when I come in.

Bad experience ! Staff has attitude and treat you like they are one level above you.I had a test and got a phone call same day in the afternoon. I was told all my results are out of range and that I can schedule an appointment with a doctor. I requested to see the results and received a pdf file. All the results were in range! Then I did another test at another clinic and all the results were in range.I felt like they were seeing money when looking and talking to me, not a human being.If you can, avoid this place!!!

Everything was successfully handled as agreed in an ultra-professional manner. These are very knowledgeable, educated, safety-first, results-oriented people that operate in a very emotionally-charged environment. My wife and I have nothing but compliments for Dr Uhler and her team (especially nurse Katie Labudde). That’s all I have to say about FCI. As far as those giving one stars, complaining about the cost, and insurance coverage......unfortunately it’s not the job of a fertility clinic to educate you on financial planning and money management. But the clinic does offer this service too....

Rude receptionists and terrible doctors. It felt like we were just a number at this place, it seems like they only care about getting you in for as many cycles as possible and dont care whether you have success or not. And their prices are MUCH higher than other clinics who have better doctors.

I did a phone consultation with FCI, to better understand how they operate, and decided to go with another clinic.After thanking FCI for their time, and informing them that I would be working with a different clinic, they sent me a bill for outpatient visit!Poorly managed, slow to get back to you, disorganized - and from the initial connections, they come off as dishonest

I have been apart of the FCI family since Feb 2018 and i have had some great experiences and not so great ones but that was with only one person there..Dr Marut has been very helpful and understanding about our journey we were able to get pregnant the first time but sadly ended in a miscarriage due to something being wrong with the baby . we are finally pregnant from a natural FET cycle after transfer #4 .i can say that all the ultrasound techs,the ladies who take the blood to the front desk staff as well as the nurses have been great. And Frank was always a big help and pleasant to work withI would definitely recommend using DR Marut and FCI

The worst office Dr I ever met. Dr. Brian Kaplan its so good first time you meeting him. then when you start your procedure you are not going to see him again. I have 4 times IVF Nothing success even he says that try again. again. because I like$$.He just saying that because he making Money. hmmm he No deserve even 1 star. nooo way. The nurses they are so bad about everything even if they are trying too be good they are so mean and when you do ultrasound they are doing experiments to your body🐒🐒🐵Allthis place cares about is getting your money not helping with the most important experience in a couple’s life.🦁🐶

This place helped my wife and I get our miracle baby girl! She is almost 3 now. Thank you.

Dr. Rapisarda was incredible. We ended up with 3 viable embryos and he got us pregnant with all 3 attempts. He is smart, compassionate and accommodating. When our surrogate requested to have the final embryo shipped to a clinic closer to her, he gave valuable advice, and it was clear that he was more interested in our success than our business. Thats a rarity these days.Our problems were - everything else. But mostly lack of clarity, from the simple to the very important. Pricing wasnt clear. They quoted us the price of IVF, but IVF cost was 1/3 of our grand total. We are a gay couple, and all of the patient forms say Female Patient/Male Partner and we were told they could not be changed. There is a Risk Factor form, where they ask if I am a man who has had sex with men, and because I said yes, my surrogate had to sign a form saying she was accepting known/suspected infectious materials into her body. My blood tests were clear; this was ONLY because Im gay. The room where I gave my sperm samples was oddly placed, not sound proof, the internet channels were mostly not functioning, and there were only materials for straight men. Dr Lanski, the psychologist made our surrogate and egg donor uncomfortable. They felt that, rather than breaking down the harsh realities of the process, she was aiming to put doubt in their heads. The egg donor felt this, and she is also a psychologist. She told our surrogate that if she were not a known surrogate she would have failed because she used depression meds to readjust to work after her son was born. Also, there was miscommunication about how many viable embryos were frozen - a voice mail made it seem like we froze 4, when in reality only 2 were frozen.We had a miscarriage with our second pregnancy and the nurses failed to inform us of the doctors assessment of the ultrasound. Instead, they told us to remain hopeful because the fetus had grown a little and there was slight cardiac activity visible. We were measuring 2 weeks behind, and the heart was not strong enough to listen to at 8 weeks. Dr Rapisarda knew it was over, but thats not what the nurses communicated to us. Then one nurse offered to have a test kit sent for the D&C to see what caused the miscarriage. She failed to send the kit and blamed me for not communicating properly. I became frustrated with her, but did not swear at or insult her. I asked, Did you think that I stopped wanting to know why my baby died? She told me that she would no longer take my verbal abuse, and would no longer work with me - the week our baby died. She then assigned a different nurse to work with us. In all fairness, I believe this horrible nurse is no longer with FCI. But this was how our miscarriage was handled. This wasnt the only time I sensed frustration from the staff.A lot of frustrating things happened, but I would still recommend FCI. Dr Rapisarda knows what hes doing, and when it boils down to it, thats the ONLY thing that matters. We have a beautiful 3 year old girl, and another girl due by Thanksgiving. Our life is forever changed for the better because of FCI. I feel like if I would have known all of the frustrating possibilities going into it, they would have been less frustrating. So, hopefully someone reads this and thinks, Ok, nurses are not always great, forms are poorly made, and pricing will probably be unclear. Got it. Now lets make a baby with one of the best doctors around!

My husband and I have been TTC for three years; I have PCOS and other underlying issues that caused problems with conceiving without some help. We were referred to FCI by my OB and I picked Dr. Rapisarda, who I really love. I know that this location has a few doctors so I cannot speak for others, but I know he is fantastic. My husband and I have been having IUI procedures, on our second try we got pregnant, however due to a chromosome abnormality (completely a fluke), I lost the baby at almost 9 weeks. Dr. Rapisarda and his team of nurses were excellent! I figured we were going to get the push to IVF talk, but he was compassionate and completely on board with what we wanted. He even recommended not just jumping right to IVF as this was always an option if for some reason the IUIs didnt work moving forward. He lets us make the decisions but is a guiding hand to make sure that everything will go smoothly. His nurses are honestly the best team of nurses I have had the privilege of working with; all are very responsive to questions. I will say that the billing for FCI locations, in general, is a bit crazy if you are self pay like we are. Only advice would be to keep your invoices; the balances tend NOT to update for quite some time.

All they do is try to talk you into IVF. Come to find out, I wasnt even a good candidate for IVF. Avoid.