Dr. Rubinstein is very nice and good, thats if you dont have to wait for months for an appointment. I had an appointment yesterday, because I got very sick. I had to cancel, which I hated to do. Now Ill have to wait possibly several months for an appointment, which is ridiculous. They need to hire more dermatologists, its not fair for the customers to be on a waiting list, or even get an appointment within three months. Now Im looking for a new dermatologists. Im tired of these long waiting appointments.

Im shocked and confused about these negative reviews. Dr Emily Rubenstein is absolutely wonderful and has an amazing bedside manner. She has been very easy for me to get hold. I couldnt imagine going to anyone else.

I had an appt today with the NP. It was at 8:15 am. I was there before 8. Got checked in before 8. My appt was at 8:15. I was hoping that since i got there early that they could see me early or at least have me in a room and be ready to see me at my appt time. Nope! Left at 8:20 because I had to be at work across the street. I’m an employee of Swedish. I told the front desk that I was leaving because I booked my appt early because I was thinking that they wouldn’t be running behind that early in the morning. Not so. I waited until 5 minutes after my appt time and I still wasn’t in a room. If they can’t even have me in a room at my appt time then I know that I’m going to be way far later than I should be. My time is valuable as well and these people just don’t value your time as a patient. I felt like I was expected to wait for them. Oh, but they took my copay before I was even seen. Better doctors are out there that value my time as well.

Dr Rubinstein is absolutely awesome. I went to see her in desperate need of help with what turned out to be Rosacea. She did exactly that and I couldn’t be happier with my results. Definitely recommend her to anyone that might be considering seeing her.

I do not recommend Emily Rubenstein or Ankita Patel at The Swedish Skin Institute.Full transparency, Ive been a patient at Swedish Skin Institute since 2014, for 5 years, a loyal patient.Firstly, sharing some history to how I discovered Emily Rubenstein. I was originally a patient of Ankita Patel years ago before Swedish Skin Institute, who referred me to Emily Rubenstein after my previous dermatologist closed her office. Therefore, Ive known Ankita Patel for about 9 years and trusted her recommendation.For the 5 years of going to Swedish Skin Institute, no problem, I was seeing clinic for acne, until.....I waited 7 months before posting this review in hopes to receive an apology or at least an explanation since I was a loyal patient and referred others to Swedish Skin Institute. I have not heard from Emily Rubenstein or Ankita Patel.The issue is, they lack Better Business Practices. They rescheduled my appointment three times last September 2018. I understood and changed my schedule each time. The appointment finally arrived and I was at Swedish Skin Institute on-time. I checked-in but the Office Manager came out and said I will not be seen unless I allow her to scan my drivers license into their system.Why ask me now after 5 years?Admittedly, I didnt have it but I asked if I can bring it and only show it for her to confirm as I have done that before. She said, no, that its hospital rules.So odd, I explained that I need to understand why storing drivers licenses in hospital system is a must versus her looking at the ID. Considering medical systems are the highest at being hacked.At this point, I feel Swedish Skin Institute is collecting data information for what purpose? Selling info to data collectors?Other medical facilities give you the option to show it or let them copy it. Nevertheless other facilities give options. Either way insurance companies do not require it.The outcome, the Office Manage said that I wont be seen that day, not until they can scan my ID, which I didnt have with me.Okay, they have already been seeing me for 5 years, my bills paid by my insurance and Ive never missed an appointment. Seen my ID before, so whats the problem?Put this in perspective, I had to leave the office after they rescheduled appt multiple times, I wasted money on Uber and I was humiliated by the Office Manager who felt empowered to take a stand on an issue she created—keep in mind I was a dependable patient for 5 years.Afterwards I left, I went to follow-up with Swedish Medical policy while I was there, thats the reporter in me.I explained to Parient Care that Swedish Skin Institute claimed that I was not to be seen because of Swedish Medical policy to only see patients who will let them scanned ID into system.To my surprise, they said, Not True, it is not required. Swedish Medical explained that they did not understand why Swedish Skin Institute is refusing to see scheduled patients because of patients not wanting IDs scanned. They further explained that they no longer scan IDs into their systems because they recognize it as sensitive info. Instead, the Medical facility has installed cameras to take pictures of patients to avoid storing sensitive info that can be hacked.In regards to Swedish Skin Institute, they have not received cameras yet but Swedish Medical said that they shouldnt force patients to have their IDs scanned into system. Theyre exact words, just see your patients and copy insurance cards.I left messages with Swedish Skin Institute and sent personal message to Emily Rubenstein and Ankita Patel to share Swedish Medical policy that their Office Manager was wrong and shouldnt have canceled my appointment while I was there and humiliate me.I thought for sure I would hear back from Emily Rubenstein and Ankita Patel before any of this happened, I assumed they were individuals of integrity—Wrong, not a word for 7 months.I shared this experience with my colleagues who are also reporters and we all find this suspicious.11/2019 Update , I called no response.

If you can get in, good on you. I have tried for more than two years to go back to see Dr. Rubenstein. I went one time, had a great experience, tried to make another check-up appointment a year later and was told her schedule was full for at least four months. Out of desperation, I went to another derm for a check-up and she was a disaster so I tried Dr. Rubenstein again but still had no luck. This time I have a specific skin issue Id like checked and was told today that the first appointment isnt until the end of August (how will that help if I have an acute issue NOW?) and Dr. Patel is only doing virtual visits and no appointments for months. So basically, what is the point of being a patient if you cant get seen? I called another doc at a completely different practice today and have an appointment with them tomorrow. Im done trying here.

Dr. Rubenstein was great. I went in for a body check for any issues. She is concerned and was very thorough. She found a problem and immediately addressed it with a referral and follow up. And shes very personable, too! I definitely recommend.

Dr. Rubenstein saw me for some spots I was concerned about as well as a body scan for cancer spots. She was great and very personable. Ill be coming back to see her yearly!

Dr. Rubenstein and her staff are wonderful! Very friendly, caring and efficient. I recommend her to everyone.

I really like this doctor. She’s excellent. I’d seen her twice before coming in for this appt. Too bad my appt started 15 minutes late I ended up walking out because the medical assistant who typically comes into the room before the doctor was so incredibly rude to me. She spoke over me every time I tried to speak. How very unprofessional. Not sure why anyone would do that except if he/she thought what I had to say wasn’t important. I don’t think she was smart enough to even realize she was doing it. Annoying. I will not return to this office.Also, something needs to be done about the environment of the office. It is so LOUD. The door slams heavily each time someone comes in and the people behind the desk were talking so loudly I had to go wait in the hallway. Turn down the volume and get your door fixed please. I now have a headache from all of the high-volume talking and door slamming every 5 minutes.

Didnt make my charges clear and I dont feel like they accurately billed my ins company. Clarify charges and procedures to be sure you have coverage.