Amazing team, GLCU has the best products and exceptional service!!

I am having a hard time banking with Great lakes, and I keep running into issues that are the credit unions fault. For the first 6 months I couldnt make a mobile deposit, while during covid you would think the option to go into the bank what actually be unavailable but I had to go into the bank to deposit my check from work. But not before I have to go to a currency exchange to cash it first. My last work check that I was finally able to Mobile deposit bounce back because of skewed imagery, when I didnt have a problem with the checks before that I was finally able to deposit. I keep having to call the bank about fees they wrongfully add to my account. customer service takes care of it pretty good from my personal experience but I shouldnt have to keep calling the bank. It doesnt seem like whatever system they use is working. Closing my account and going elsewhere.

I wish there was an option to not select a star. great lakes credit union is a solid organization to do business with until something goes wrong. If that happens good luck because youll need it. I had one issue with glcu and their support and willingness to help was non existent. Once I realized this, I closed my account and went to a competitor. The competitor said my experience was not uncommon and that 3-5 come over each month from them with similar stories. I recommend that you take your business elsewhere.

This is the absolute worst company I have ever dealt with for anything. I finished paying off my loan in January and have been fighting to get my title since. Over 5 phone calls with different people and countless emails and I just now find out I have to go to the DMV to get it because they dont actually send it to you.Had a lot of payments go missing and had to fight them to get it back, turns out they put it in someone elses account and then charged me 30 dollars to get it put back into mine.This place feels like a scam avoid it at all costs.

Better than big banks. Theres a range of services u can take advantage of, from small loans to rebuilding your credit to low interest credit cards to free checking and so much more. Its worth it to check them out. You wont be sorry.

Respectfully when it was North side Federal Credit Union, it was easier to communicate with Sarah or Maria.I am not really happy with this merge with Great Lakes Credit Union.In my opinion its not the same... this merge messed up everything that Maria and Sarah build it up for years.Respectfully

They are very disorganized and still haven’t received my escrow refund in nearly a year. Make me wonder how much financial malpractice is going on here. Very disappointed in my family’s experience and would never ever recommend.

GLCU bought out my much smaller credit union in the city, and I was initially really excited for the GLCU takeover. Boy was I wrong. I didn’t get a new debit card in time and my personal information was all incorrect, so to access my funds, I had to take off work and go to the branch to verify my info and get my card. I got there, waited awhile, and finally start to get things straightened out. I waited quite some time for my card, only to find out the machine was broken. GLCU did Offer to FedEx me a card, but that left me without access to my funds and made it such that I had to wait for my card to be delivered all day.While I was at the branch, I asked for a printout of my banking details so I could migrate my direct deposit information, and was given a printout. Unfortunately, the printout they gave me was for my savings account, which led to some issues with an auto withdraw I had set up.After getting all that straightened out, I started getting charged random fees on my account. I contacted GLCU and they told me that was a carryover from my previous credit union, but I never paid any account fees there. After I asked for documentation showing I had the type of account GLCU claimed I had, they were able to find their error and correct it.In addition to these issues, I had trouble with mobile deposit, the app and the website. The folks answering the phone provided some of the worst customer service experiences I’ve ever had in my life.All in all, I stuck it out with GLCU for about a year I think, and decided to close my account as I don’t think my banking arrangement should be something that causes stress in my life.Leaving GLCU was a great decision and I absolutely would not recommend anyone bank there.

This was my first time using a credit union and it will be my last. I had a loan put into my account and I went to make a withdraw I had both forms of ID, I was kept at the window for about 25-30 mins after I told them I wanted to withdraw a certain amount. Then, I was called into the back to verify my identity after that was already done at the front window I took it as if they felt like someone as young as me shouldn’t have this amount of money in there account, the fraud department called harassing me asking me all these personal questions! All because I couldn’t remember which email and phone number I had associated with my account because I have several! Like really! After speaking with the lady I was told my account has been froze and it’s been two weeks and I hadn’t received any paperwork from them nor did anyone call me so I decided to call today and I was told they can’t speak with me about my account over the phone I have to come in AGAIN! Last time I stayed in there office for about an hour an a half. I believe it’s because of my skin color so I will try a different branch tomorrow this one isn’t recommended! JUST A WASTE OF TIME MAK ES A PERSON OF COLOR VERY UNCOMFORTABLE!Update: I still haven’t received what I need from this company and that is a proof of my account being closed I keep getting the run around & when I went into a branch to close my account I spoke with a manager & was told she would put a request in and when I called the customer service number I was told they didn’t see a request. They like to play mind games I will her lawyer involved soon if they don’t get it together. I know my rights! Everyone else send you something in the mail letting you know your account has been closed. What a mess!

Beware this place will push unnecessary loans on anyone

Worst bank i have ever been forced to use. Im a 134 IBEW member and we have to use this establishment for our vacation fund. This bank cant even mail out a card correctly. online banking is unusable always an issue or internal error. staff seems friendly but the issues are never resolved. I have CALLED 5 TIMES for my FIRST CARD. Im starting to think they do it on purpose. I get off the phone and they charge me 15$ for a replacement card i never received.

0 Stars! I have been a member of McHenry County Schools Federal Credit Union since 1991. Since merging to Great Lakes it has gone nowhere but downhill. Customer service in the phone center is absolutely awful. I was lied to on several occasions. There was also lying from the management level. They made a huge mistake with my credit card and change of address. This resulted in a hit on my report while in the middle of a home purchase. They have proven to me that they cannot handle the simplest of banking tasks. I do not reccomend banking with this institution.

Excellent customer service! It’s always a great experience when I go to my local Great Lakes Credit Union.

Excellent service supported by a competent staff.

Ive been banking with North Side Community Federal Credit Union since 2012. It was good up until they Joined Great Lakes Credit Union. I feel like this bank is robbing me. I will be closing my accounts and moving on to another credit union.

I have been with this credit union for almost 7 years now. I was introduced through my job. I have enjoyed them greatly. I do not have any complaints. The service is warming, they get to know you as a person. I enjoy the classes they offer as well as the hot and cold funds around the holidays. If you are a person that want to rebuild your credit, they have a few options to help with that as well. You can also have money taken directly from your check to put into a savings... I love this option because I can save money with every pay date. Thanks for great service.

Everyone is very nice especially Maria Montoya she goes out of her way to help everyone. I love being a credit union member thank you very much and the good thing about being a credit union member is that if I need money I could get a loan without any hassle thanks to all the staff 😊

I like the workshops and the connection to The Center for Economic Progress.They take time with you and the staff are polite, patient, and curteous with me. Kudos to you NSFCU!

Nice &friendly staff now bought by GLCU staff is really engaged with on helping you if you can help them they don’t mind giving you a loan unless you can pay them back as well. Customer service is growing from lady year

I have had a savings account there for years and I don’t see any perks.1) It is very hard for me to actually talk to someone. The menu comes on and the call transfers but they don’t answer or they pick up then hang up more often than not. Some employees respond better to emails, some don’t. They respond quickly to the emails from the website but it’s hard to login unless you have your account info in front of you.2) I got an auto loan through them, but they were only .25% lower than the competitors offer and I had issues with them not pulling my auto pay (and telling me I was at risk of having my car shut off) twice the first year. They also initially wouldn’t backdate payments they took out late, a big NO NO. Also, if I want to make extra payments, I have to contact the CU and schedule it through a person manually applying the payment.3) I attended a credit/home buying consultation and the guy gave me misinformation on the home buying and not much help on the credit part. I found that out when I want to the home buying seminar they told me to go to.4) I most recently requested a debt consolidation loan for credit cards (I requested 10k) bc my credit card utilization brought my score down significantly. This was suggested by my mortgage lender who pre-approved a mortgage, but used a tool that showed that if my credit card debt was transferred to a personal loan, my score could increase by 80 pts and I could get a better interest rate. I applied through the credit unions website at a cost of $30. They only use TransUnion (which was my lowest score-50 pts less than my highest) so instead of being considered on the credit score spectrum (like they do for mortgages), I was stuck w the lower score. Then I got an email saying they could only approve me up to $3k (!!!!!) bc of my low credit score. Circular logic: we won’t give you a personal loan to improve your credit score bc your credit score is too low. I was also given a lengthy list of items to submit to continue the loan approval process.5) The very next day, I ended up getting a loan for the full $10k at a reasonable rate over 3 years at a competitor (I had multiple offers) who had the funds to me within a week. No prepayment penalties and they did their own legwork of calling to verify the info I put on the application instead of asking me to gather the various paperwork. And I can make extra payments any time I want as needed.6) I always get mail from a 3rd party through them trying to sell me all different kinds of insurance that I don’t need and can’t seem to opt out of.7) The only good thing I have to say is that Maria Montoya is pretty helpful. She has limitations on what she can do due to policy, but she tries to help and is the most consistent with communication.As soon as I finish the home buying process I’m refinancing my car and closing my account there. Idk what they do for the community, but they haven’t done much for me.

If I could give zero stars I would. This credit union is so behind the times when it comes to their service offerings. After banking with Chase bank, its like going from the 4 Seasons to a motel 6. I am horrified with the responses, timeliness, and lack of basic technology functionality needed from a bank. Besides several times Ive called and left messages that went completely unreturned - to being given incorrect information about features and functions they offer - the final straw was the lack of ability to search previous transactions from the past year. I tried to support small business by banking with the local credit union but I am closing my accounts with NSFCU. They are lacking a variety of standard banking services and the time it takes to access basic features and functions of a bank account is embarrassing. This bank is also unwilling to accept feedback about ways to improve their customer service and features/functionality.

Staff is friendly and service is quite thorough. Its an impressive Credit Union.

I absolutely love it here. Staff is great & this credit union is the best!

Maria and all the staff are so nice and helpfulThis credit union works with any loans and are understand

I have great service when I go. Withdrawing and depositing money is easy.

I have been a member since 1988 and served on the board 19 years. I have seen the progression of our community-based credit union over the years from 1981 when I first moved to the northside. I am elated that they now have a nonprofit 501 (c)(3) arm. I do all my banking needs through the credit union: credit, debit, savings, checking, life insurance, loans and accident insurance. I am not concerned about dividends as much as where the Credit Union is investing its assets, how often it serves its members with loan and insurance products, and is it being fair in loan underwriting. I know it is. I am impressed with the staff and the board, and though glitches have occurred, they are quickly resolved through the skills and concern of the loan officer Maria Montoya and the vice president Sarah Marshall. I know this credit union has moved into the 21st Century and wants to make its products affordable to all and encourage more of the unbanked northsiders to open an account. It does a lot with so little. And membership s for a lfetime if you stay with them. Remember, you are not just a customer and can vote and run for the board, serve as an officer if you become a director, and attend the annual meeting as a member shareholder, but all members have equal status as shareholders. One member, one vote. One account, one vote.

I have obtained several loans from the credit union. They have good rates and offer financial literacy workshops.

Very helpful team, very good for building credit and getting a foothold in this world.

Will see how this merger goes

Amazing credit union with a wonderful staff!

They took care of me good

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