It’s always a great feeling when a therapist “gets” you. That’s Ashley. She’s understanding while challenging you. She’s down to earth and funny, making it a safe space for me to share my feelings. It’s also great to connect with a Black woman therapist with a similar background as I.

The idea of going to therapy made me nervous.It takes a while for me to get comfortable enough to express myself to someone, especially a stranger. However, Ashley has done a tremendous job at making me feel comfortable enough to express myself. Together we were able to work through some personal/ mental health issues I was dealing with. Our sessions has relieved alot of my anxiety and allowed me to function better.

These days its tough to find a therapist, let alone a good one. Happy to know that there are still places to go where you can find therapists dedicated to healing. This is one of them.

A therapist here ghosted me TWICE with multiple weeks of no contact and no warning that they would not be present for our session. If I wouldnt have called, texted, and emailed multiple times, Im quite certain that I never would have heard from them again, which is what ultimately happened anyway.I was leaving messages for over a week the final time before anyone got back to me.Do not send anyone that you care about here.

This place is the worst. They dont care about your healing. Save your time and your money.

Youll never get past the outsourced call center.Referred here by my individual therapist after she asked her professional org for EAP providers. Called b/c we wanted to figure out if 1) they had a therapist who handled our issue (many dont, and it wasnt clear from the website), 2) if that therapist had availability, as we are calling multiple therapists offices right now and dont want to waste anyones time.Got an out of office assistant who asked a lot of questions in monotone, including insurance. I gave him the name of our provider and also said we had an EAP, but would use the insurance if that didnt apply. Told him our reasons for calling. He is not in the office, so he can only send the message.A couple of hours later, I get an email from the office saying they dont take our insurance. Except that our insurance IS listed among the ones they *do* take, so I write back and let them know: This is my insurance provider, heres why were calling, can someone call us back?Another email this morning: The person who takes [Insurance Name Ive never heard of] isnt accepting new clients, but if we want to pay a different way, we should email back.I should have given up, but one last time: We have *this* insurance, you cover it, we have questions, youre adding to our distress.Final email this afternoon: You told our assistant [other insurance] when you called (I did not -- I know the difference between HMO and PPO), we didnt call because you said it was urgent and we didnt want to waste your time. Wished me luck finding a therapist to work with.Five emails, two phone calls, blame the potential client for wrong information, overlook the correct information provided in two different emails, and then tell them to go elsewhere. Ive never encountered anything like this.

Ashley is phenomenal and a pleasure to speak with.

Owner is rude and can not take accountability. if you do make sure your insurance is approved because they won’t and then they’ll charge you for it.

Diana has been a gem within the field of counseling! As a colleague, I have had the opportunity to consult and work with Diana, and the value that she adds to the field should not go unrecognized. One of the most consistent pieces of feedback that I have received from clients is that Diana has been instrumental in helping couples reach their goals through her ability to be empathetic, compassionate, direct, honest, and her willingness to go above and beyond at helping people experience true breakthroughs and healing. I have so much appreciation for Dianas willingness to be a source of intervention, support, and education for both clients and her colleagues. Working with Diana has been and will continue to be a pleasure!

Terrible. Sessions are not a whole 60 minutes. They still charge you even though sessions are 40 minutes. Refuse to correct incorrect charges given by insurance company. Therapist shows up late to counseling sessions. No communication but money hungry people. I do not recommend this place at all.

If you are looking for a counselor, look no further. Diana is insightful, highly intelligent, and is one of the most highly recommended professionals in Chicago. She holds great compassion and empathy while challenging clients to reach their goals. Diana immediately puts one at ease, and creates an environment that makes it easy to open up. I highly recommend her!

Diana is a fantastic therapist. Shes empathic while still challenges you to reach your goals. Id recommend her to anyone!

Without a doubt the best therapist experience I have ever had. Period. If you need someone that will actively listen, evaluate, re-assess, create a plan, and guide you through lifes problems then she is the help you need.

Diana helped me through a very hard time in my life, but thats the point of therapy! What has impressed and helped me even more than that, are the coping skills she has helped me develop. Shes not pushy, or preachy so each session feels like a conversation and not like someone judging you or telling you all the ways you are handling things wrong. Dianas style makes going to therapy something I look forward to because I know I can get meaningful feedback and acknowledgement when I make positive changes. JL Family Services provides support outside of sessions, with daily reminders and motivating via social media, so you can get subtle reminders that fit into a modern lifestyle. This is not the therapy you see in movies, Diana engages with you and really cares about your mental and overall wellbeing.

Therapist Diana Jean-Louis is a top tier therapist and counselor. She creates an environment that makes it easy to seek and counsel and advice. I was relieved and happy to know that she was able to listen to my problems with out any pre-judgements, her advice and assistance had proven to be a success both professionally and personally. I would highly recommend her services to those seeking someone they can trust. JL Family Services is awesome!

Ashley is an amazing therapist. She allows me to be honest without judgment. She also listens to me and let me get all my feelings out. I feel completely comfortable letting her in on the details in my life. Also, she always make sure we come up with solutions or ways to move forward when I present her with the issues in my life. I’m so glad we are able to do virtual therapy because I do not live in town but still meet with Ashley every week.