The appointment was on time as scheduled. Access Family health was a clean facility. The doctor was amazing with my kids. Very thorough on their check up and vaccinations! A place I highly recommend for everyone. I wanted to thank Karen as well for helping me with questions I had regarding my insurance.5 stars

Dr. Arlette Brown. It was God awful I left feeling violated in many ways. I stopped going to the doctor for about a year because this doctor Arlette brown told me that she could not diagnose me with certain things because she wouldnt get paid if she did. Is that not illegal? How many people needed to find out whats wrong with them and she has told them this exact thing? I have given this doctor many chances thinking maybe she was having a bad day but please take hed to my warning. YOU DESERVE BETTER CARE. I dont write reviews but after leaving this office I Will never go back again.. She is very rough and brash in her examination process. She doesnt give you eye contact. She doesnt give direct answers. She didnt wear gloves during my breast examination.. Her hands were ice cold.. You leave the office feeling defeated. She literally does not use any lubricant during paps. I left the office feeling so beat up that I cried because no one no matter what ethnicity or income bracket you dont deserve to be mistreated. I literally had to tell this woman that she was hurting me. She didnt even apologize. When I got home my pelvic area was so sore.. She was digging into me with the fetal doppler and now I am praying because of the pain I am feeling. If she has done it to me she has done it to others. I pray that others redirect their decision to use her. Please use discernment when choosing your doctors. I typically do and went against my judgment and didnt read any reviews. Other people have said even worse things than me. I found a better facility in the city and will be making the extra long trip to make sure I receive the care I deserve. I pray she takes this review seriously and changes her ways if not she is going to continue to fail many people. I WROTE THIS REVIEW TO NOT to just be an advocate for myself but others who have received treatment or will receive treatment in the future stand up for yourself.

Absolutely terrible clinic. My girlfriend has been trying to scheduled for a physical and they keep scheduling and calling back to cancel because the doctor isnt in the days they schedule her. Get better help.

I would recommend family Health society to everyone. I am also a healthcare provider myself and I know what it means to deliver the best care to my patients. I am a patient there and I also bring my grandchildren to see providers as well. I especially appreciate the excellent reception I have encountered from your receptionist Angie Serrato whom is very knowledgeable and professional. Your first encounter should always be a positive one. I also have to acknowledge one of your medical assistants whom was very helpful ... Nancy Reyes. I hope family health society recognizes these employees for going the extra mile.

Wonderful nurses and doctors. One receptionist in particular named Angie Serrato answered all my questions about my appointment and gets me in as soon as possible. Very friendly and polite never got frustrated over all the questions asked made my doctors visit very pleasant. Would recommend going back there to friends and family.

I’ve been going here since my son was born they always treat me well! A big special thank you to mrs. Serrato for being the best help ever! highly recommend!

Dr. Arlette Brown. It was God awful I left feeling violated in many ways. I stopped going to the doctor for about a year because this doctor Arlette brown told me that she could not diagnose me with certain things because she wouldnt get paid if she did. Is that not illegal? How many people needed to find out whats wrong with them and she has told them this exact thing? I have given this doctor many chances thinking maybe she was having a bad day but please take hed to my warning. YOU DESERVE BETTER CARE. I dont write reviews but after leaving this office I Will never go back again.. She is very rough and brash in her examination process. She doesnt give you eye contact. She doesnt give direct answers. She didnt wear gloves during my breast examination.. Her hands were ice cold.. You leave the office feeling defeated. She literally does not use any lubricant during paps. I left the office feeling so beat up that I cried because no one no matter what ethnicity or income bracket you dont deserve to be mistreated. I literally had to tell this woman that she was hurting me. She didnt even apologize. When I got home my pelvic area was so sore.. She was digging into me with the fetal doppler and now I am praying because of the pain I am feeling. If she has done it to me she has done it to others. I pray that others redirect their decision to use her. Please use discernment when choosing your doctors. I typically do and went against my judgment and didnt read any reviews. Other people have said even worse things than me. I found a better facility in the city and will be making the extra long trip to make sure I receive the care I deserve. I pray she takes this review seriously and changes her ways if not she is going to continue to fail many people. I WROTE THIS REVIEW TO NOT to just be an advocate for myself but others who have received treatment or will receive treatment in the future stand up for yourself.

Larsen was literally the only doctor who actually cared that I had here sad she left , one of my most recent doctors I never even seen one time , then as for the Gyno she barely will answer anything with a straight response, doesn’t wanna run certain tests so I’ll no longer be returning to this facility because it’s ridiculous how much no one cares about patients concerns .

Good location, plenty of parking, friendly and knowledgeable staff and doctors, medical Assistant was professional and attentive, Thank you.

Staff don’t know how to make a appointment and poor communication from staff.

Love this planBeen goin here sinsMy daughter was 8 months andNow she’s about to be 20Super staffDoctorsSecretary

The girls where really nice .I recommend access in Chicago heights

This is by far the worse clinic I have ever been a patient of. It’s almost impossible to get in to see the doctor. The staff seems deceptive at times because they don’t want to deal with their patients. The phone is the biggest joke. It’s like pulling teeth to get through to someone in the clinic. I’ve been told multiple times that I would receive a call back only to wait and end up having to call them back. I’ve been waiting for over two weeks to receive the results of my mammogram which I need desperately because I received a letter in the mail stating I need to have another one done due to findings. I can’t schedule a new appointment until my doctor submits a new order but I can NEVER reach him!! There needs to be a drastic change at this facility orbit just needs to be shut down!!

Friendly caring ladies and Drs. They were able to make my son an appointment fast for his school physical even with all the covid and safety stuff. Ive been coming here fors years and will continue to refer my friends and family. Helpful understanding eveyone.

With the latest reviews is something I just been through. Your reviews help me to make the decision to never step in the door.movin on to find another one

I am a first time patient here and this is by far the WORSTED doctors office I have ever been to. Im in health care so I needed a chicken pox booster and my hep B booster and a physical the doctor (who never offered her name) told me I need to go to Wal-Mart or Walgreens to get them done and that she would hold my physical form until I did; I thought that was strange but went ahead, Wal-Mart didnt take my insurance and neither did Walgreens so I called my insurance provider and they told me I need to get my injections done at a Dr.s Office, so I called the office and asked them why they couldnt give me the shots and they said because we dont have them.. So I asked well can I make an appointment for them and get them when there available and she said we order our medication but we have no idea if/when theyll be coming in to which I said well my insurance will only cover them if I get them done at a doctors office and she told me sounds like your gonna have to pay out of pocket Maam. Which I said I will not be paying out of pocket for anything Ill take my buisness to another facility but I need that physical form back with proof of the physical I received, she said ok then only for me to get back to the clinic and see the doctor wrote on my physical form that I refused the shots THAT THEY DIDNT HAVE IN STOCK please save yourself the headache and avoid them at all costs SMH

They have a Friendly staff they actually try and help you

The staff is no help absolutely no help and for the record i understand Spanish and its not cool to talk about your patients their the reason you have A job. Found them completely useless. I explained my issues to 4 different people and none had good answers. UPDATE; thank you Terri for taking the Time out of your day to call me to discuss this issue. The issue was not with the front desk the issue was with the practitioners that took care of me. Or lack of taking care of me. I have discussed this with Terry. However, I feel the resolutions still left me. Having to go to yet another doctor visit in order to I resolve my issues. Everything was explained to Terry and she was very kind and understanding. The Aid or whoever walked me back to the room Was very pleasant. And even recognize the pain that I was experiencing. I am an RN. And I understand what goes on with my body and what helps my body. My advice is to listen to your patients. Rather than trying to pass the buck to other. Specialtys. Which the Specialties are normallyAt least an hour away. I went to the clinic. Thinking that my issues could be fixed at that time. And trying to avoid an emergency room visit however upon my visit the nurse practitioner decided. That I would be better off going to an ER as I only pulled a muscle in my back and she recommended a chest x-ray or some sort of X-ray which would not show the issues that I would have pulling a muscle. An MRI is more conclusive of any disc or any. Spinal issues further Its very upsetting that I have a lower degree and I am able to discuss this a little more in-depth. The fact that the nurse practitioner never even touched me or text me for sciatic. Or listened to my heart or lungs seems to be an issue. Again, I do appreciate the phone call from Terry and I hope that the other will not suffer the same experience that I had at this Clinic. I believe that any clinics should be able to prescribe any medications that are needed to adjust the is acute issues. This is how emergency rooms are so filled and there are unable to care for people that are actually seriously ill. I refuse to go to emergency room when I have a doctor to go to or whatever soon to be a doctor however was met by a nurse practitioner, which I am not against that. However, if you cannot prescribe the medications that are needed for certain patients, then I dont believe The clinic should be running without somebody that can. Thank you again for your time. I hope that my Insite has helped.

I can never get in to see my Dr, or get my medicine refilled. I always have to go the ER to get care. They say they will have the Dr to call me back. I am still waiting on that call which was 3 weeks and I have been back in the ER since then.

Love Dr. Fitzgerald as my kids doctor.

Carolina has been a great help to me. She is amazing at explaining things that people dont understand , she is always in a good mood as well.

The only thing I don’t like about them is dr.Arletta brown. While I was pregnant she didn’t do what she was supposed to do, didn’t explain what it meant that I would have to do as far as my diet when it came to gestational diabetes so I was scared to eat, didn’t check my cervix unless I asked, and was only really on her stuff when I had multiple people in the room with me, but when I was by myself with written down questions to ask she seemed amused. She was always in a rush to leave and I always had to wait a long time to be seen by her. The nurses I love and the front desk has always been very respectful to me.

My son saw Dr Melinda and she and her nurses for over two years and they were great to us. The only problem I have with them is I ended up moving to another state and it takes taken them over 9 months to send the medical records and when they finally sent it... they only sent half.

People always talk bad about this building. Yet, this place has been here since God knows when. Hell my Grandma went there in the early 90s. I did avoid this office because everyone always has something bad to say. Well the hell with them. I finally took my son to see Dr. Rastogi. He is a great loving Dr. You can tell that he really enjoys what he does. When we do come, we are usually done less than a hour.

The staff is very very rude and when you call to speak to your child’s doctor they say they tell the doctor to call back and the doctor never gets back with you, this has happened to me too many times with this office. I don’t know if they just never tell the doctor or if the doctor just never calls. My daughter got blood drawn i have called to check the results and no one has gotten back with me. Been a over a month and no results. My doctor is never in and I’m always being rescheduled 2 hours before my appointment. Terrible service.

I went as a new patient because my health insurance changed, im currently looking for work so I can go back to my doctor. Worse experience ever I saw a Nurse practitioner Kimball. From the time she walked in she showed little empathy, she was aggressive, cold, told me she couldnt order most the tests I needed. I have been very sick suffering from a low red blood cell count. I dont know what type of practice this is why they treat their patients so bad. Very unprofessional and its sad the quality of service that they are providing low income people. I would pay out of pocket and go back to my doctor before I go to Access ever again!

This place sucks. Whatever you do dont come here. They are always rescheduling appointments the day of your appoinment.

Dr. Ruby is great but his staff is poor, they have attitudes and do not respect your time. They have several side bar conversations that are far from work related while you sit and wait. If it wasnt for Dr. Ruby I would take my business elsewhere.

I take my daughter to the pediatric side and I have no problems with them.

Thank God for this place! They have gone above and beyond to help me with my issues.

I would give it minus 10, if possible. The facility is chaotic and unprofessional. The doctor I saw, a Hazel Langcauon was horrible. She doesnt listen at all, has no empathy or ability to communicate effectively. A bad experience that I will not repeat. I urge others to avoid also, save yourself some grief.

First off I will start off by saying that Dr. Ruby is the one of the best Obgyns out there. I have followed him around in several office moves from Frankfort to Oak Lawn and now here. This is by far the WORST health clinic I have ever been to. I feel so bad that Dr. Ruby has to work with this incompetent staff the front desk does a terrible job the wait is always super long my appts take 2 hrs each time and lets not mention what its like when you call for an appointment it rings and rings then it just hangs up.

I have been avoiding this place because of negative reviews. I had an appt. Today(physical) for 2 of my children. My appt was 2:15 and 3:15 I was out before 3 and one received shots. I saw Dr. Hazel and she was very nice. The nurses assistant also gave me information she looked up herself instead of telling me to look around the web for what I needed. This is the first time I have ever had an appt for 2 kids and was done in 45mins😊

All the doctors are friendly and compassionate especially like dr rastogi pedateciain he truly loves children couldnt ask for a more caring doctor

Worst clinic everr really bad service the people there so unprofessional worst do not go there just dont!! worst service rude nurses and doctors

The front desk service is so unprofessional they are very rude. When you go in for an appointment you are waiting 1hour just to been seen and they never answers the phone when your trying to make an appointment. when you get any type of lab work done they never call you to come in or inform you of your blood work results you have to keep calling this is the worst clinic I have ever been

If I could give a zero star I would. They kept calling me to reschedule after I made an appointment, So I would reschedule, then they would say I need to reschedule again. After doing this three times they called me and said that they wont see me, no explanation was given.

After 2 months of seeing Dr Brown I am still suffering from the same issues. I just called to see if they could move my appointment up and was told that if my issues were that serious then go to the hospital the lady then hung up in my face after yelling and being very rude. I hate everything about this clinic from the long wait time to the Doctors who basically waste your time. I have been looking for other clinics but cant get in until December. Do not go here.

Had been going to this place for a while. The place is dirty, unprofessional and Dr is always trying to rush you. I had a nurse take my blood pressure, and wasnt seen by her or my dr for what it seemed like another hour. Just terrible service overall.

If i could I would rate them 5 stars below zero. Dr. Arletta Brown is wonderful but the office people are HORRIBLE. Bad attitude and very unfriendly and royal screw ups. They gave me a business card to call them for an appt. the wrong phone number was printed on it.

I am writing to you regarding a situation that arose recently when I tried to get a refill on a prescription that Dr. Mulk prescribed for me. Basically my problem is based on lack of communication. I’ve been trying to get this prescription fill for over ten (10) days. I’ve called the clinic numerous times. I was put on hold for an unreasonable length of time and this happen several time. When I did get a person to talk to they promised me that they would leave a message for Dr. Mulk asking her to call me back. I never received such a call for either her or the receptionist. Additionally, Walgreen’s Pharmacy attempted to contact Dr. Mulk several times to no avail. My medications are of the up most importance to me and should also be to Access Health Network. I feel that there should be someone at the clinic that can call in a prescription to my pharmacy if Dr. Mulk is not available to do so.

Horrible!! The appointment department is terrible at keeping the times THEY give you. No supervisor to talk to about your complaint. Dont go here. Serious time wasters

Unprofessional staff & doctors! I thank God for me going to get a second opinion in regards to my healthcare or I probably wouldnt be alive to write this review!!

The front desk is horrible never answer the phones an they are very rude Hate calling to make an apt you have to make your apt there in side office. Bad at customer service.

BY FAR THE WORST PRACTICE I HAVE EVER HAD TO DEAL WITH.I would get scheduled for appointments- show up - staff would state I did not have an appointment YET had the print out in my hand with proof needless to say I had to ALWAYS reschedule and hope to get seen. Keep in mind I was pregnant. I seen the OB minimal times ; I only had ONE ultrasound scheduled. The most pathetic practice!!!!

Whoever i just spoke to for a appointment is rude as hell. I dont understand how people like that even have a job

The doctor I see is ok, however the staff is horrible, they never answer the phone and when they do they rude. They make you wait and dont acknowledge you when you arrive and they make you late for you appointment. These broads in this office need an attitude adjustment.

Every time I called the doctor office, I was put on hold for a very long time. Edna has a very bad attitude and very unprofessional. One of the nurses didnt wear gloves with drawing my blood. The staff is very unorganized. I ended up switching doctors.

What is the point in having an appointment time just to sit in the waiting room until an hour after your scheduled time? once you finally get into the office its another 20 mins or so before the doctor comes in. had an appointment at 1030 and didnt leave until 1230...

Horrible receptionist service . Jocey she is extremely rude and un professional...

There no parking always crowded my appointment was at 3:40 and it 4:19 come up here to get some results from test I did 3 weeks ago I’m going to change place this is ridiculous they could have called me and told me my results

The service is TERRIBLE. I went in for a blood test came out with a huge bruise on my arm which is not normal. Had to come in 3 times for lab results, didn’t get them and was attended with an attitude by the nurses. If I could give a negative rating I would.

Great medical assistants but the rest of the staff unprofessional doctors are always in a rush and never listen to what you need to tell them

Horrible Service. Have to wait weeks for just an appointment.

Horrible staff. They dont call the day before to confirm appointments. When I asked to speak to a supervisor they told me there was no supervisor there. I know that was a lie

If I could I would give this place a 0 star.Dr.Hazel is the worst doctor Ive ever had.She did not address my issues,and rushed me out of the room before I could express my concerns and ask questions.I wanted to get blood work done but she was didnt even let me speak.The appointment took all of 30 seconds.

Very unprofessional, they NEVER CALL YOU ON TIME FOR YOUR APPOINTMENT I BEEN HERE SINCE 12:50 MY APPOINTMENT WAS AT 1:00pm and I’m still sitting in the Lobby 😡😡

Beware of Dr. Brown terrible. Delivered my first baby did not talk to me or make eye contact. Was very rough and did not arrive on time took her 5hrs to come. Will not be back

The front staff are rude and unprofessional and you must wait a month for an appointment.

Nurse was very rude and unprofessional

All Front desk personnel should be fired.

For 20 years I have visited the access clinic and I always have the best many respectful people I have joined and more than anything their very good services and very good doctors recommended% 100 percent without a doubt the best clinic🤗👏

Carolinas excellent service