Worst experience I have had at a doctor’s office. It all started when I first tried to make an appointment with them the beginning of February after a recommendation from another doctor. I was told that I would have to wait until they received the recommendation and that would call within a couple of days. I wait a week with no call. I call them and once again get told the same thing. 3 weeks after the initial encounter, they finally called to set up the appointment. They rude especially after I explained why I needed the appointment (wasn’t that in the recommendation the so badly needed?) and the soonest they could make it was for over a month out.Today was the day of the appointment, and I left streaming! Once again reception was rude and I waited over an hour past my appointment time just for the doctor to spend less than 5 minutes with me. He wrote up stuff for scheduling and the woman who schedules had just left for lunch. I highly doubt she will call like I was told but that’s ok. I am most likely going elsewhere to have my procedure done. Don’t waste your time or money on this place. It’sa joke.

Had a 2:00 pm appointment. Checked in at 1:45. Sat until 3:00 pm. Checked with the reception desk. I was told there were no rooms available. Where had all the people gone who checked in after 2:30? Front desk refused to admit they had messed up my appointment. Now I understand why people go south for medical treatment! Never got to see the Doctor who will probably bill my insurance.

They took my cash as a non insured patiant and the refund they owe wa written or to the wrong person. And I can not get anyone to help fix my issue. They are only interested in take your money not helping people get better.

We have only dealt with Dr. Everett. He has been accommodating and easy to work with. He has been kind, caring and listened to our concerns. His nurses were always very personable, helpful and answered any questions with sincerity. I’m not sure why the other reviews are ugly, maybe they don’t understand how insurance works but we haven’t had any problems.

My husband was referred for a kidney stone. Dr Everitt saw him the next day and worked him into his surgery schedule the same day he was seen. He was very kind and compassionate. His office staff and PA were great.

I was seen right away. Staff was friendly and helpful! Dr. Gajewski provided good information and answered all my questions.

No need to go out of town! Dr Lugg is great! Helped me with my enlarged prostate situation and couldnt have done better. Hes very experienced, knowledgeable and personable. I would recommend him and his office to anyone!

I had a procedure done by one of the doctors there, I kept bleeding after it for 2 days and went to ER twice in one day to get it fixed. When I brought the ER bills to the doctors office they told me they were not going to pay for it. I told them it was not right, I should not be responsible for the doctor severing a vessel that caused uncontrollable bleeding and going to ER was not the part of discussed procedure. I left my contact information with billing office and asked a manager to call me to resolve it. its been 3 months. I havent been contacted yet.

These Doctors are obviously in it only for the money. They will not provide you with prices in the office, they just dont know how much it will be. That should have been our first red flag. We spent about 5 min with the doctor (who provided very little information or medical guidance) and then billed $425. So apparently their going rate is around $8000 per hour?? Plus, the doctor told us nothing was wrong with our son, but we needed to bring him back in 6 months. Save your money, and go to Colorado.

We were not willing to agree to 21% interest and outrageous collection fees so they refused to see my wife. We have a $200 deductable (already met), a $35 office visit copay (we paid at check-in but took quite a while to get it back) and after that the insurance pays 95% but they treated us like dead beats!!! Based on my past experience this office seems to be the kind of medical office that orders unnecessary tests & procedures to boost their income!!!! The office manager put the receptionist in the middle instead of talking to us herself (crappy way to handle situations)!!! It is extremely clear that MONEY IS MORE IMPORTANT THAN HELPING PEOPLE!!!

They are the only urologists in town and the office people act like it. They are rude and impersonal and dont care about people. The billing people are detestable. I understand why so many people in Cheyenne drive to another state for healthcare. These guys are real pissers. Live longer, go somewhere else.

Billing sucks.