Everyone was professional and nice. The facility was very clean. Wait time was comfortable.

When I was greeted by the receptionist she asked me multiple times if I had an appointment. There were about three people in the waiting area and someone right at the desk. She asked me why I was here. I said to see a doctor. She repeatedly asked me what why I was here and what was wrong with me. It was a private reason and I felt very uncomfortable. I had no idea you can make appointments for a walk in clinic. She was rude and very inappropriate for what should be a private conversation.

Staff were friendly and attentive. Extremely clean and my daughters doctor I couldn’t fault. All went smoothly, will definitely go back.

Went for a COVID test during a slow time of the day, so everything went smoothly and efficiently. Cannot say for sure how things go when they are juggling more than 2 patients, but things went well. They were actively cleaning as i got there and everything in the building is well kept.

It is a very clean facility. Very efficient. Fast results. Got results the next day.

Do not go here. I brought my daughter (thank goodness it was not an emergency) and we stood and waited for almost 20 minutes (it would have been more but we left) to be checked in. The receptionist not once acknowledged us to even say, “be right with you.” When I asked how long it would be she told me to “be patient” and “there’s people ahead of me.” Which, I know, and I have no problem waiting my turn but she was absolutely rude, unprofessional, dismissive and having worked in healthcare myself for decades it was shocking. My daughter, who is a teenager and works fast food, said she would be fired if she spoke to her customers like that. There’s more but you get the point….What a shame they have the name Mercy on the door. Mercy is a fantastic hospital, this place is not up to the standard.

Very professional and convenient. Needed an instant Covid test. Got it within 24 hours and got results within 10 minutes of taking the test. Also got documentation of test results to prove test results to anyone needing to know.

We had a great experience. Our family was headed to Hawaii for vacation. We had not received our Covid test results from another testing facility. We frantically went to the Mercy clinic on our way to the airport, stressed and nervous. As soon as we walked in and spoke with Katie Becker and Dr. Weilert, we immediately felt at ease. They worked with us and got my family of 7 in and out, tested with results in hand and off to the airport in plenty of time for our flight. They were so kind and helpful and we all appreciated their assistance.

Doctor and all staff were friendly, knowledgeable and efficient. That makes for a great urgent care in my opinion.

I have been to this location a few times. My most memorable was December 2018, I came in complaining of abdominal pain and they did some tests and a nurse checked the pregnancy test and came out smiling because apparently I was pregnant. Anyways my most recent visit was today which is August 2nd 2021. I had the tell tale signs of a tooth infection and no availability to get to a dentist. I tried to walk into a different mercy urgent care on August 1st and was told they couldnt take anymore walk ins. So I made an appointment on my phone for this location at 7 p.m today. I arrived at 6:58 p.m. I pre checked in on my phone. The receptionist lady was hard for me to see because of the glass protecting her and her computer. But she was very kind and put me in a room straight away. In maybe two minutes a nurse came in and took my vitals and asked questions. Maybe 2 to 3 minutes later the doctor walked in. We discussed my issues he looked at my tooth and indicated he saw signs of an infection. He prescribed me medicine to take care of the issue and advised I see a dentist. Which I intend to. I saw a Dr.Moore. I felt that he was very helpful with my situation. I was in and out of there in less than 15 minutes. No joke. But I had a pretty straight forward issue. I am just very grateful to have been able to come to this urgent care and to be seen. If I wasnt able to get here today , the infection could have spread and I could have ended up in the ER. I feel very bad for people who work in healthcare right now. When I walked into the other urgent care the day prior I know I walked out upset and in pain. But I know that the people who work here are doing their best. And they deal with so many different kinds of people. I see the bad reviews on here and people need to stop and think how they would feel if they were in the doctors , nurses, and receptionists shoes. They put themselves at a higher risk to get sick. They deal with jerks and I think they deserve more appreciation. I personally am pleased to have been helped by the people who work here. I would recommend mercy to anyone. Thank you to all mercy staff.

I had to wait for more than an hour for a test. On top of that the guy who work there was very rude and arrogant. I would never recommend. I had very good experience in Ellisville branch, but unfortunately that was closed temporarily.

Dr Moore was very helpful! They were working hard to provide excellent care and make the wait times as short as possible.

People answering the phones are lacking in people skills and care ability. If I could have marked 0 stars I would have. Not only are they not helpful but they do not even try to be.

I would give them 0 if I could. Made me wait for over an hour on the phone to talk with someone to correct an error on my bill. I can not believe I have to waste my time to fix their mistakes. Terrible customer service.

Beware of the small print when you sign in - yes i should have read the two pages of small print before i signed.When/if you sign their payment agreement you are authorizing Mercy to automatically withdraw all future payments owed under their Convenient Pay Payment Agreement. Without verbally telling you, they will use the debt/credit card you provided for your co-payment for all future payments (maybe you have another account you may need to use). However they will not tell you this information. Mercy will automatically debit your account or charge your credit card when a future bill is due.If the receptionist disclosed this information i could have made a decision to accept or reject this option. She chose not to inform me.As i waited for my x-ray results they shared with me if someone shows up without insurance they always set them up on an auto pay - which makes sense if the person is aware of the conditions of repayment and those term are disclosed. I was told they do not disclose this information and it is up to the patient to cancel the automatic payment.Luckily i am fully insured and therefore i can meet my financial obligation to Mercy. Furthermore I believe Mercy deserves to be paid for services rendered.However the patient should be informed and it should be disclosed that in order to receive service from Mercy that you as the customer are agreeing to allow Mercy access to your checking/savings/credit card thus allowing them to automatically withdraw all future payments.I called today to discuss and the individual I spoke with simply said it was up to me to read the disclosure statement and that it was not his problem that I did not read the disclosure statement.He is correct.It is also up to me where i receive medical treatment - it is a competitive world.Medical service provided was fine.

Staff was very friendly and made sure all my questions and concerns were answered

Good medical service but such an atrocious billing experience, it’s hard to believe. I’m still trying to pay a bill from March 2019 without success.Hold times to speak to someone are always 30 minutes to an hour.They’ve never successfully billed my insurance.Emails sent to billing have not been responded to.They took a payment over the phone but didn’t associate the payment with my account so it’s just lost.I wouldn’t recommend this to anyone based on my personal experience.

Very professional and great service. Theresa went beyond in making sure both my kids got right treatment. They had ear ache and she cleaned their ears and followed up following day for prescription. Great experience!!

It is an excellent place for health care. I have been here twice and both the times I have got excellent treatment. Highly recommended 👌👍👌👍

Very courteous and professional service. Only had to wait 5 minutes. Highly recommended!

Outstanding service and facilities. Our family has used this specific urgent care multiple times. We have always received excellent care.

Excellent service & care

Professional and courteous.

Dont believe walk-in Testing!!!!!!!!!!!!