Mostly for Alexine Froissard NPI recently became a patient at Penn Family Medicine Cherry Hill in May 2020. From the first call to find a primary and see if they take my insurance, I have been so impressed! It’s such an ease of scheduling appointments and I always get an appointment immediately! Every single person in the office is extremely nice and polite! They answer you instantly every time! Dr. Lexi herself is so nice and friendly! She really listens to you, is very through, explains everything to you step by step, and is so smart! She truly cares about you and goes out of her way to personally call you when you aren’t feeling well. I’m so happy I found her! Dr. Lexi and Penn medicine is my new FOREVER provider! If you’re looking for a primary I highly recommend Dr. Lexi!! Oh and she has a really great medical assistant, Deborah too!!Timothy Bayruns at Good Shepherd Penn Partners at Cherry Hill is amazing as well!! Definitely worth my co-pay plus some!! He really listens to you and knows everything!! He’s the best physical therapist around for TMJ issues! My first appointment was long and he even brought out a textbook and explained everything from muscles to blood vessels to joints; how they worked etc! It was great to learn more about my issues but even better because I love medical stuff and he went above and beyond!

Penn Medicine is amazing! Everything has been exceptional when I take my mom there for her infusions. The woman at the front desk, Denise, was extremely sweet and helpful today in getting my mom in as quick as possible. Every nurse I have encountered in the last two years has been very helpful, sweet and attentive. Thank you all for being so amazing!

I have been a patient with Penn Family Medicine since their inception, and with their lead doctor since 1991. I have experienced the most horrific unprofessional behavior from this office over the past couple weeks, quickly eroding my trust and respect with a team that I have been with for so long, and sadly leading me to write this scathing review. I am fortunately NOT a frequent patient, and see doctors when/as necessary. I had an EXTREME acute medical situation occur the past 3 weeks. During a most challenging health scare, I have been told that “our nurse will not talk to you about your prescription unless you make an appointment”, to “let Labcorp figure it out”, to “if needed, you can go see a {medical specialist}”. If needed? They are the team I am turning to help me know if/when I need to see a specialist! When I asked, multiple times, they could not/would not give the name of a specialist for me to contact, leaving me to figure EVERYTHING out on my own. Nothing could be more true than YOU HAVE TO BE YOUR OWN ADVOCATE when it comes to healthcare. When you cannot count on your long-time medical team during an extreme situation, then it’s time to find a new medical team.

New Patients beware! I requested a a wellness appointment for my husband and I, and have to wait 3 months to be seen. My husband and I had back to back appointments to establish care with a new doctor. His appointment was first and then mine. At my appointment I brought some of my more significant medical history with me (Skin Cancer) to provide to the doctor. We discussed the rest of my medical history and that is the end of the appointment. Fast forward to 2 months later when I get a bill for over 400 dollars for my wellness visit, while my husbands wellness visit was covered in full. When i call up the insurance carrier they said that the codes the Penn Medicine submitted for my appointment were illness/diagnosis codes for a Squamous cell Carcinoma. I explained to the insurance company that that was a review of a previous diagnosis and treatment that was handled by a different doctor, 3 years ago. They advised me to call the doctors office and ask them to review the file. My insurance carrier and I got on the phone with the billing department to dispute the code. They sent it for review. Again it came back saying that there was a diagnosis for Skin Cancer and they stand by their original billing. When I asked them to review it a third time, and look at the paperwork the doctor had included in my file, they would see that there was no present diagnosis for skin cancer. The paperwork was from 2015. I even gave them the correct Z code to use to classify the visit correctly. (my good friend does medical coding) . I spoke to the billing manager and asked that the manager followup with me when the review was completed. Well that was 4 months ago and I never received a call. It has been over 11 months since my original appointment and yesterday I received the same bill for over $400. All for a skin cancer, Penn Medicine and the doctor, did NOTHING about. NO DIAGNOSIS, NO TREATMENT! The Doctor never even looked at the site where the cancer was! This is nothing short of a complete exploitation of the medical system and I consider this insurance fraud. They are making the insurance and I pay twice for something they never diagnosed or treated me for. I will NEVER go there again and do not recommend this place to new patients.

Over all Penn Medicine is great. The staff is friendly and attentive as soon as you walk in, the establishment is great and convenient with their different departments in health. My doctor is Dr. Galabi and he is one of those doctors that are hard to find nowadays. He takes the time to listen to your needs and concerns, he is very professional and well informed, you wont be disappointed.

State of the art facility and very friendly staff from the moment you enter to the time you leave.