Excellent customer service on phone and willingness to call with updates.

Everytime I go on there they have the products I need. They also are very knowledgeable about the items they sell and insurance coverage. Everyone is friendly

Blackburn’s store on Union rd in Cheektowaga, NY is very unorganized and messy . The woman working the desk was not very knowledgeable. My daughter went there to buy a pair of medical stockings, unaware that she has insurance that they do not accept, she purchased them anyways per doctors orders. I advised my daughter that if she went to another medical place they would have accepted our insurance. I went to return the leg stockings that were never worn and still in the box , I was advised that the small print on the bottom of the receipt says if there is an s in the one column it is a sale item and cannot be returned, this was no sale item , talked to the manager Jan and she was firm and stated that because of hygiene issues they are not returnable. Very bad business and a lot of money for a young girl. Everything nowadays is returnable they can get credit from manufacture. Plus people would come back more often if they know this store takes care of customers. I would not recommend this store at all . I also will be calling Home office!