I lost my father very suddenly Monday, June 28, 2021. Due to my father’s religion he needed to have his funeral services done and completed within 24 hours of his death. I contacted David Keller at Lane funeral home two hours after my father passed. it was about 9:30 PM on a Monday. Lane funeral home handled all of the necessary paperwork and arrangements I needed, I was in no state of mind to think straight, let alone know what paperwork I needed. They came quickly to pick up my father from the hospital and get him to the funeral home, and prepare him for a funeral service the very next day. My family had to do no thinking, they handled everything. I want to say thank you so much to David Keller and Lane Funeral Home For such an easy transition for my father’s passing.

Wonderful staff. Exceptional service from start to finish! The staff truly made this experience easy and smooth for my family and I.

Lane provided efficient and caring assistance in the cremation and services for both my parents in this hardest of years. Despite Covid raging in June when Dad passed and still around last month when Mom passed, the folks at Lane made it possible to have a lovely service for both. They also took care of some of the paperwork associated with a loved ones passing. Thanks again!

Lane Funeral Home gets a full 5 star rating from me. Their staff, (especially Monica, Ed, and Daniel) treated me and my two grown children with utmost respect and helped us through the process of laying to rest my wife. This was the my first time to deal with a funeral home but I quickly gained confidence and trust in Lane as they explained what needed to be done and they helped in our decisions.They were sensitive to special requests we had in viewing and internment.The funeral came off beautifully from the private viewing, the procession to grave site, and following up.Thank you Lane Funeral Home for a job very well done.

I cant say enough good things about Abby, Donna, and Ken along with the entire team at Lane. Abby was a godsend to myself and our family, patiently and compassionately walking us through the process from the first day of planning to the funeral services. And after the services were completed, Abby and the team continued to reach out and offer help and resources we might need. We are still heartbroken at this incredible loss and void in our lives, but know we will be reunited. My dad was an amazing Christian man and deserved the best. I feel like he received that with the services you all provided. Thanks so much for everything.

I have been managing the most compassionate team I have ever worked with in 30 years since September. Prior to my arrival, there have been a myriad of problems that have been addressed. The facility has been remodeled and a baby grand piano has been added. Too, after doing a Cost comparison, this was surprisingly the most compassionately priced traditional funeral home in the area. I have to say that I am definitely serving my community as I have always wanted. With purpose, dignity and compassion. I stand behind every work I have uttered and beg of you to allow us to serve you...we will not let you down.

Wonderful staff, the kind of ppl that made you feel like family. Thank you Lanes funeral home for all that you did for my dad and for the family and friends that did cone to my dads wake.. much love❤

Great service and attention to detail! David is great to work with and would highly recommend Lane Funeral Home to take care of you funeral needs. No detail was missed and easy to work with through the burial process and getting through this emotional time.

During an unbelievably hard time for our family, Monica, Ed and the Lane funeral home team, went above and beyond to help us sort through every step of the funeral process for our loved one. And even after the funeral and burial were complete, they were still reaching out for grief support, recommendations on next steps for getting estates in order, and just generally checking in. This is a business transaction nobody ever wants to make, but if you have to, make sure you pick a team like Lane who so amazingly provides all the support needed. I know I’m thankful we did!

David Keller is amazing. His attention to detail is impeccable, but more importantly his attention to people is outstanding. Very engaging and super caring. This operation is first rate.

Lane was very helpful when my family and I lost my dad. My dad was a veteran. When they came to our house they treated my family and him with great respect. They organized a beautiful grave side service for him. They have checked on us several times during this difficult time in our family.

During this terrible time Lane funeral home made us feel like family they gave us the support we needed and then have a even gone as far as to check on me two weeks after my brothers funeral as terrible as this time has been they’ve done everything they could to support me and my family and I am forever grateful to them

All the staff at Lane did an outstanding job during the recent service for my friend Wayne Rominger Jr. A special thank you to Ed & Jim, they went out of their way to make everyone feel comfortable during a sad and stressful time.

They were very helpful and made the experience less traumatic. Thank you for being so understanding.

My siblings and I were very impressed by the care we were given in our planning after the death of our father. He had used this funeral home in 2012 when my mother died and was pleased with the service he received. We also appreciated the follow-up messages afterwards, even though their part of the process was completed.

This my family experience with Lane funeral home STAY AWAY FROM THEM..... I would like to start this out by saying how extremely disappointed we (my complete family including sisters and brother) are over the way our mothers funeral was conducted and the atmosphere of your facility. This is not something that my sister has done or felt on her own. There have been a lot of funerals at your facility either our own family or our Church family that we have been to over the years. I would like to express that this was the worst. Unfortunately this was my mothers and now this will be the last memory I will have. When we walked in the back parking lot door, there was an immediate smell. I am in the commercial HVAC business and have been for over 20 years. I have worked in quite a few funeral homes (to include the reefer boxes, incinerator rooms and embalming rooms) I have never smelled any of these facilities with the odor that was at yours. It was bad in the room my mother was in, the hallway and both restrooms. It smelled like raw sewage to me. My sister stated your comment was because my mother had bed sores, this is what caused this issue. I am going to say that statement is a complete lie. I was in my mothers house before and after she passed away and it did not have that smell. I even had to help my sister change her and her sheets with NO smell. Next issue is the young lady that was in and out of the room was very rude and unprofessional. During the pastor praying she was making noise and moving people out of the way trying to lower and lock the casket. That is something that should have waited until he was finished praying and we were all ready to walk out. During the time we were waiting around and talking she came through and was hurrying us up to go move our cars. She made us feel like we were not welcome there any more and we were keeping her from something important to her. These are very hard time when you lose someone important to you, so sometimes you need a laugh to get through them. My wife and and I were having a private conversation and she was talking to my sister and her daughter and I chuckled. She then turned around looked at me with an evil eye and said so you think what I said was funny I dont even know what she was saying because I was having a conversation with my wife. If this how you are running and will continue to run this facility i hope that you lose all your business. I do hope you get it together and NO ONE else will have to go through what we went through. I have a survey to fill out that was sent to me by your facility and I have not decided if I am going to fill it out or not. So this is how I am doing, if you know how challenging these first few days and weeks can be why did you make them worse for my family and I? Respectfully ..............

Lane Funeral Home on Ashland Terrace recently arranged the funeral of our beloved brother. Their service was exceptional. Every detail was handled with thoughtfulness, dignity and compassion.Our brother did not live in East Tennessee nor does any of the immediate family, so planning the arrangements from a distance was initially stressful. Lane Funeral Home was recommended to us by another family member. After speaking with Lane by phone, we quickly realized we were in good hands.Cris Clark and David Keller worked diligently to make each detail perfect - despite some tight time constraints and special requests. Their kindness and thoughtful provision of extra touches at every juncture assured us that we would be pleased with the send-off given our brother.Ambassadors Frank Parker and Ken Chambers were equally gracious as they oversaw the family visitations. Another of their colleagues, Ed, has kept in touch with the family offering continued support and assistance.The folks at Lane Funeral Home exceeded our expectations and, in the process, we gained some new friends. When the need arises, we will definitely call on them again. They are the BEST!

Loosing a loved one during COVID was especially hard. Being able to lean on Monica Adkins and Lane Funeral Home gave our family comfort as we made final arrangements and planned a lovely service, following social distancing guidelines. I said goodbye to my mom which was hard, but I know she is now in a better place. I feel like I gained a friend through the process. I cant imagine turning to anyone else in the future.

The Lane Funeral Home (Coulter Chapel) of Chattanooga recently helped my family and I with all of the services needed to give my Loved One a very dignified and respectful funeral. In my humble opinion, their staff and level of professionalism is unmatched in the Chattanooga area. My immediate and extended family have used the Lane Funeral Home on Ashland Terrace since 1966.

Lane Funeral home has taken care of my families loved one for 70 years. I highly recommend Lane Funeral to anybody needing their services. The staff is very caring, respectful, and courteous, to families in their time of need.

I went to the candlelight service here around Christmas time 2019. I had lost my mother in August. The staff was very friendly and helpful. The service was beautiful.

I can’t even begin to explain how wonderful Lane Funeral Home was with my Aunts passing. Monica and Ed went above and beyond , they helped me and my family make it through this difficult time with caring and compassion, without them her funeral wouldn’t have been possible . They have helped us through several funerals in the past and I trust and would recommend them , they honestly care and want to help the family in anyway they can. I had nothing planned for my aunt , and they walked me right through it did not rush me or anything they also called and checked on me and my family after her funeral to check and see if they could help us in any way. Like I said , they went above and beyond what any place would do ! Thank you Lane funeral home!

The funeral home staff members were compassionate, helpful in every way and extremely professional. We highly recommend this fine establishment. They made a difficult time in our lives more manageable.

Lane Funeral Home and Crematory at Ashland Terrace have a wonderful staff to guide you through one of the saddest moments not only do they comfort right there on the spot they also call you or text to make sure things are going well in the home as well if you have any questions they have the answers and more they are such wonderful terrific people I had Monica she is the best and of course they all are but she was the one there for me to help me to guide me through everything she told me what to expect and was there for me through it all and I Thank her for everything she has done and thank you to Ed he is the one that you can talk to he knows the right words to say at a time like this they all become family to you. Thank you again for your humble and kind words thoughts and prayers

I can not express the exceptional, personable and professional service for my husband. The compassion I received during and after the service, returning phone calls when I had questions. I would recommend you to all family and friends. To all the staff that helped in my time of need. Thank you.

Everyone at Lane Funeral Home was very nice and easy to work with during such a difficult time. Monica was a jewel and really helped us through the process.

Monica and her team were excellent during our time of need. We appreciate all they did for our family.

During the loss of my grandmother the staff at the funeral home were so kind and made sure we were okay through the entire process. They checked on our family a few weeks after the funeral. I would like to thank the entire staff for everything they did for me and my family. God has the staff guide families through a difficult time and I am thankful they were there for us. I appreciate each one of you! Thank you.

Being a local minster I have had the privilege of being apart of many funeral services in many different facilities around the Chattanooga and North Georgia area. All have there strong points but I was amazed at how compassionate and caring all the staff was at Lane , they Truly came along side me and my family during a very emotional and difficult time. The attention to detail was very refreshing, very accommodating!It took all the burden away from my parents and Sister and allowed us to mourn and take care of one another. I would have no problem recommending Lane to anyone that needs the services they provide.

In this time of Sorrow I never imagined this process would be easy. From the moment we arrive to make arrangement we were treated with so much love and warmth. I have never experienced so much compassion , love and patience from ANY BUISNESS!! These guys really go the extra mile for you, and your family.... I can not say Thank you enough for your kindness.... Bless each and everyone of you ❤️

We have used Lanes Funeral services in the past for other family members but I was never involved in the planning. When my husband passed recently, we wanted a somewhat unconventional memorial service. David Keller and Monica were very caring and accommodating.Everything was perfect! The cost was also much much lower than I would have ever thought. Thank you Lane Funeral Home and staff for making our service so special.

I attended a memorial service at Lane Funeral home several months ago and I was so impressed by the kindness and care the staff here showed.

Lane Funeral Home took care of our dear sister, Betty Alexander, when we needed them most. Special thanks to Jorden Lester and Gene Land For their personalized help.Mary and Steve Stubbs

The team at Lanes Funeral Home is friendly and compassionate. They took good care of my family from beginning to end and even stayed late the night of visitation to make sure every visitor was able to see the family.

My family has always used Lane Funeral Home. My Mom passed two years ago February 13, 2019. The staff at Lane became a part of my family and after so I retiring I became a part of their family working with the staff daily. I cannot think of a more rewarding ministry for myself as I do helping the families through the most difficult times. We as a family at Lane truly work from the Heart

My mother made prearrangements, but her wishes had changed. David was helpful and professional. Death during Covid was unusually hard, but Lane staff was kind and assisted with decisions.

The staff at Lane was very helpful and supportive to my family despite the fact that we weren’t using their full funeral services which is where, I assume they make most of their money. We were appreciative of what they did do for us

Brad and his team gave me and my wife the best possible service we could have asked for during a tragic time in our lives. We suffered a miscarriage and had to quickly plan for the funeral arrangements of my son. They were very supportive through the whole process. They helped me find a cemetery plot, provided great counseling there, and recommended us to an extended network of support. They also went above our expectations for assistance with the cost. They truly care about the people they are serving.

My family have used them for over 30 years. They really take time to be there for you. Highly recommended

Everyone was so helpful to work with. They go above and beyond to help in anyway that they could. I would recommend Lane Funeral home to anyone.

David Keller, Edward Harding and Monica were so caring, patient, efficient and helpful in everyway possible while I suffered the loss of my husband in October. Every detail at the chapel and at First Baptist Church went exactly as planned. My family has used Lane Ashland Terrace for many years and will continue to do so.

Cris did a great job making a difficult time a little easier and was always available for questions or to discuss options.

Our family recently lost our Mother and this funeral home was wonderful. Our Funeral Director Monica Adkins was great and did everything we wanted and went above and beyond what we expected. During our time of grief it was like she became part of our family. She was always checking if everything was done the way we wanted. The other staff were very friendly and supportive also. Would I use this funeral home again? Definitely!

Great people that care about your needs during your time of the loss of a loved one .i highly recommend ed. Monica and all the staff at lanes funeral home. Ashland terreace..

Our family was very well cared for during a difficult time.

Compassionate staff and very friendly.

I was reported dead instead of my mom.While everyone was very nice of course, there was a huge mistake made. My mom passed nov 24, 2017. However, my social security number was sent in reporting me, her daughter, deceased. This mistake was discovered by the funeral home and a new form was sent in the next day declaring my mom deceased. Incredulously that form had two places for her social security number and mine was still on there as well as hers. The social security office got it right though and my mom was correctly reported deceased. I was not told about this error. Four months later I was denied a credit card. Then two days after I was denied that card an apartment complex I applied to rent an apartment from alerted me that my number was reporting me dead. After a lot of calls and backtracking I found out where and how I had been reported deceased and was able to get the social security office to list me among the living again so I thought things were ok.Lane funeral home said it was the first time this mistake had ever been made and that the social security office should have called me about all of it. I dont think they make phone calls to dead people to see if they are dead. But things were supposedly fixed. Then last week I applied for a credit card at a company I had had a credit card with several years ago. They said no and I was told they had me listed as dead. So now Im still dealing with this again. The social security office did not tell me to notify everyone that might have thought I was dead and now I have to get a letter from them to fax to past and future creditors apparently. So this nightmare continues 7 months later. Also the program had moms date of death incorrect and then the corrected program listed the wrong preacher. Numbers are a funeral homes business. Numbers are huge. We knew mom was going to pass , she had cancer. All arrangements were made and paid in full in advance. There was no last minute scrambling to make lots of decisions. All they had to do paperwork wise was the reporting of her social security number to get the death certificate and print out programs. I do understand mistakes get made but this is ridiculous. Not informing me of the mistake the minute they realized it and helping me in making sure it was corrected on the social security office end of things is inexcusable.

Really makes this process easier. And Monica is wonderful, answered all of my questions.

Lane Funeral Home, Ashland Terrace (R J. Coulter Funeral Home) has been serving families in the greater Chattanooga area during their worst days for soon to be 58 years. I have been a part of that history for nearly 46 years and am thankful for lasting friendships forged through tears and laughter.

Not enough stars to show my appreciation I truly adore yall and couldnt have gotten through this without yall love you big mama

The absolute worst experience I have ever had to deal with a funeral home!

Wonderful staff, very friendly and very good with embalming. They did an excellent job with my dads visitation and military funeral.

I was in the unfortunate but illuminating position of having to arrange for the funeral and burial of two parents in three years.My stepfather passed away in Memphis in 2016, and I traveled there from Chattanooga to oversee the arrangements for my grieving mom. My experience with the large funeral home she’d selected—one that’s owned (fyi) by the same corporation that owns one of the largest funeral homes here in Chattanooga—felt entirely transactional, and that’s putting it mildly. After the funeral home director’s not-very-genuine-seeming condolences, he got right down to business: passing out catalogs (for lack of a better word) of the various “packages” we could buy to give my stepfather the dignified funeral he deserved.Typical of dads everywhere, he’d instructed us to bury him “in a pine box,” which we obviously weren’t going to do. But we did want to abide by his wishes and not waste Mom’s money on unnecessary flourishes. It made sense to me to buy only what we wanted, but I was told that everything would be way more expensive à la carte (I did the math—it was). Choosing a “package” involved a ton of upselling, and it felt a lot like the funeral home version of choosing school pictures for my kids. Did we want coffee cups with my stepdad’s face on them? Christmas ornaments? Notepaper? Bookmarks? A paperweight?Anyway, we got through it. It took hours, and the total cost was even more than I thought it would be (and I was trying to add things up in my head as we went along). I’m sure the funeral home director was there for the visitation and service, since they were both in the funeral home, but I don’t remember seeing him.So, when my mom died here in Chattanooga few weeks ago, all I knew was what funeral home I didn’t want to use. But as her funeral and burial would be in Memphis, I wasn’t sure what my options were. Someone recommended I try Lane Funeral Home, on Ashland Terrace.Thank goodness.If planning the funeral and burial of your mom can be described as a good experience, this was a good experience. I called David Keller and told him what my sister and I wanted, and he was as open and matter-of-fact as he could be. Could he give me a ballpark price over the phone? Sure. Could he work with the cemetery in Memphis, where Mom had a plot? Of course. Should we contract with a second funeral home in Memphis, to handle things at that end? Absolutely not—no need to incur the expense. He’d drive Mom’s body there and handle things on that end himself.The in-person meeting—David, my sister and me—was just as easy. No upselling. No catalogs. We talked logistics, we looked at caskets and picked one out, we gave him the obit we’d written (the one thing he asked me to do ahead of time), he gave us some nuts and bolts info about death certificates and social security and buying a monument, I wrote him a check, he gave me his cell number, and we left.When we got to the graveside service in Memphis, David was already there, dressed in a suit, orchestrating everything in the 100-degree heat. He had a cooler full of water, which everyone appreciated. He took care of everything behind the scenes, accepted our invitation to come to a reception at my uncle’s house, and then drove back to Chattanooga.Death is hard, and dealing with a funeral and burial when your heart is broken is the worst. David Keller and Lane Funeral Home made a dark time as easy on me as possible. I know Mom’s happy about that.

Very friendly staff , compassionate and great help through very tough times.

This funeral home was the best choice when we needed someone to take care of our loved one. David keller was so professional and knew exactly what to say and provide for our services. We have never been to a Funeral home where we felt so welcomed and was like family as soon as we were greeted. The arrangements went so quickly and compassionate and very affordable. David Keller and his staff we GREATLY appreciate everything you all did and really went over the top. The facility was beautiful and didnt feel like I was at a 1980 funeral home where alot of the other funeral homes arent up to date. This will be our last destination for any of my relatives when its their last day on Earth. May God be with this staff at Lane Funeral Home and keep thier passion alive and keep bringing comfort to the families they serve.

Great job, Ed. Thanks, 1983,& 1996.& me in advance, 2016.

Caring and compassionate staff.

This was by far the strangest funeral home Ive ever been to. It smelled like a cheap nursing home.

Very caring team during the most difficult time.

Disorganized, most unfriendly office staff in town, takes forever to get death certificates, Go anywhere else in Chattanooga!

Loved it