All I requested was a itemized list of the previous supplies I received from this company. Called back after being disconnected twice. No one calls back or can email me the invoice. Are there any other local companies to order supplies from?There is always an issue with this company. It should not be this complicated to order supplies or obtain an itemized invoice. Novant Health is their partner and are just as bad.

Customer service is lacking. I wanted to find a new local PAP supply company. I’ve tried for two weeks to order CPAP supplies. Called several times, left voicemails and emailed the rep who initially called me. And they had the nerve to send me an email titled “Final Attempt Letter”. 😂 What a joke!!! I will take my business elsewhere. I could’ve had my supplies from Amazon in two days. 😂😂Thanks but no thanks.

They left a message a week ago asking me to call their scheduling dept to get an appointment. Ive left three messages *it goes right to voicemail without ringing* And, I asked my doctors office to reach out to them. Still no response. They even ask on the voicemail message for you to leave the best times to call you back. What a joke. My guess is that atrium doesnt treat their employees well enough. Otherwise somebody would have called me back by now. In the mean time I have been living off of 2-3 hours of sleep per night for the past 7-8 months, and will continue that trend until somebody calls me back. Its like theyre dangling the solution to my problem in front of my face and saying, nope you cant have it.

Their customer service is a joke. They give you the run around and dont return phone calls.

Stay far away for this place this is the most non-professional place to do business with if you need of supplies find a different source if you can...

I cannot even get an order placed after seven days and five phone calls. I give up! I was a customer years ago and they were a pain then, what was I thinking. Atrium should be ASHAMED! Dont cause yourself the aggravation, go somewhere else.

Ive had a terrible experience with them so far. They were running late and I waited a while for my first appointment. (which, OK, it happens) However, the nice lady forgot to give me a form to sign and I had to take off work and go back the next day (to wait a long time again). Apparently she forgot some critical insurance form even through I was buying the machine outright not using my insurance at the time.Every time I have to deal with them it is a negative experience. (Got double billed, excessive waiting, missing info, ineptitude, etc.)Fast forward to now; I have new insurance due to a job change and wanted to get an estimate on my supplies to see if they are covered. (since Ive been so put off I just order them through Amazon) Called the friendly lady, she took my info, compiled an order, and said someone would call me back that day after figuring out coverage. IT IS NOW OVER 2 DAYS later and I cant even get anyone on the phone to see what happened. All my calls go to voicemail.I would have just ordered what I needed through amazon and they would be at my door today. I have not been using my device during this time. -- I half expect them to just to order things without my consent and try to bill both me and my insurance company at this point.Currently exploring other options. I may reach out to my sleep specialist to see what I can do.WOULD NOT RECOMMEND AT ALL TO ANYONE.

I wish I had better things to say and leave as a review after the last 3/4 years with this company. Sadly, every, single time we have to place an order there is ALWAYS a problem! And if I tried to contact a manager she would makes excuses for the employees and find a way to blame me for the mistake. They suggested email orders and that was an even bigger disaster and the manager even “dazzled” me with the idea of an App for the company to place orders. That never happened 1 year later. Please read the reviews and seek a more dependable company. I am doing so today after being on hold for 15 minutes and then told I would just have to leave ANOTHER message that won’t be answered until the next business day while I am at work and can’t answer.

Great service and company. I was contacted promptly after my sleep study and the lady reviewed my financial responsibilities, scheduled my appointment. At the appointment the person that set me up (Rene) did a great job. He tried several masks on me and made sure the fit was good. I did end up having some issues with the pillow mask causing some soreness so I called the office and was sent a secondary mask that came the very next day. I have been using the nasal cushion mask since and have slept better than ever before. Overall fantastic service from everyone that I have had dealings with. Great group of people and I would definitely recommend to anyone needing CPAP service.

They are the worst ever to deal with, everyone passing off the buck to someone else. Blames the insurance company, worst customer service and clearly hire idiots to collect a paycheck and nothing more. Such a joke all the way around!!!!!!!!!!

Have had nothing but good things to say about this company. Equipment great, phone calls to see if need supplies, and friendly staff.

Ive been dealing with the mallard creek location for healthy at home and the service has been horrible. They dont return calls even though they claim messages left my 4pm will be returned the same day. Ive had to follow up with them constantly to attempt them to correct a mistake they made with billing for a device, but they dont follow through with what they say they will do. If youre looking for good customer service and attention to detail dont use healthy at home.

Since being home bound, the staff has treated me as an individual and not just a patient or number. These are some of the most professional folks Ive encountered. When my wife was alive, I wish she would have had these folks as an option. I personally recommend them to everyone I talk to.

Needed Help after my online resupply would not allow me to order. Healthy@Home responded quickly to my email and resolved issue. I then made a mistake in my order. Healthy@Home found it and contacted me same day. I had my correct order just 2 days later. I really appreciated their professional customer service support.

Being new and somewhat anxious about this change in my life, my experience at Healthy @ Home was quite enlightening and very pleasant. The specialist that helped me was second to none.

Nice staff ....when you can actually TALK with a person. I burn 1 and a half hours every month trying to reorder my c-pap supplies. The phone tree and message-leaving back and forth is the absolute worst. Ive been sitting on hold for 10 minutes while I write this and this is my 3rd call back to them in 3 days for the same supply order. Why cant I just call and talk to a person or email? Looking for another supplier.

Sorry to give such a low score, but Im not sure this is really a place of business. I have never had anyone answer the phone at this business. Just as I was typing this someone did answer the phone, but could not help me. I was transferred to another department and had to leave a voice message. This has been like this for years.

Can we not vote lower than one? The phone system is awful. You can hold for easily more than 30 minutes then all of a sudden get bumped. You can leave messages, but those do not get returned. When you do talk with someone, as I did when my order was shorted, their first response was why did you wait so long to call?. Really? Have you ever tried calling here?, was my response....they had no reply. Fortunately for me I can find another resource. I would NEVER use or recommend them! EVER!

I went to get a new my new Cpap/Bipap last week and I have a great experience with the person who helped me.He took the time to explain to me everything about the new machine.Thanks: Christopher Napierala .👍🏼

Absolutely WRETCHED customer service! Have NEVER had a call answered by a human. Then, rarely put “on hold”; the accurate term is “ignored” ... then “disconnected”. You’d think they’d try an on-line ordering system since they clearly aren’t telephone-competent. Just switched sources today ...

Phone customer service I’ve always had good luck with, however, it’s the lack of either clarity or truthfulness that has me seeking another provider.I wrote this business a check in person on December 7th, 2018. Come Dec 17th, the check still had not cleared. I made contact with LeAnne who was truly wonderful. She did research for me and was told my check was taken to bank on Dec 11, 2018 because office was busy and new office personnel.I made a follow up call on Dec 18, 2018 as funds still had not cleared and my bank could not locate any check matching amounts. Again, I spoke with LeAnne who was kind. I expressed my frustration as if deposited on 11th, that is still plenty of time for check clearance. She promptly returned my call only to advise, that Abbey Place location, actually STILL had my check and was taking it to bank on 18th.What happened to it being taken to bank on the 11th? Who is providing that information which is an outright lie or at utmost where is the miscommunication? Either way, I have my written documentation of phone call and I hope all calls are recorded. I will also be filing complaint with upper management.

I have had an excellent experience. Very helpful staff.

Very poor phone response with the attempt to cover with excuses. Just hard to do business with and extremely poor computer interaction (like ordering new supplies is non existent). When setting up a new supplier, Id choose another service supplier.

Customer Service in this day and time can be extremely trying. I have been trying for several days to reach someone at American Airlines regarding our upcoming trip and were there restrictions in bringing my cpap machine, packing, etc. With much frustration, I never once spoke to anyone at AA. I made a phone call this morning to Healthy @ Home and spoke with Anja. I explained my situation and literally within 10 minutes, Anja had Jonathan Campbell return my email and answered not only my questions but also had a name of someone with AA in case I have any problems. I have dealt with Healthy @ Home for a few years and from start to finish, whether it be Deborah Shurtleff in Finance, to Jonathan Campbell, the customer service I receive is A+. They just make it so easy and are just a pleasure to work with. I wish I could name everyone but overall, they are truly the meaning of customer service! Thank you so much! Janet Ruscingno, Director, Health Promotions

Can you give less than one star? Impossible to get a hold of and even impossible to pay on line! Inconsistent information and billings. When I did get a hold of a human and asked why their web site was not accepting payments, I was told their web site in certain browsers can not be accessed and have been fished to other companies. When you try to call them by phone, you are told to call back because they can not take messages and then the phone goes dead; of course, this is after spending time inputting all the requested information!

I attempted to to obtain an appointment to repair my CPAP machine for three weeks....no answer to my calls and the message service malfunctioned repeatedly. Desperately in need of sleep, I took the machine to the office where I was nicely received by the receptionist as I told her of my situation including the fact that I had tried to no avail to get an appointment. She very curtly said that she would try to fit me in but that I was required to make an appointment. I, again, told her that I had made many attempts to do so and all she could say was that I needed an appointment! She said that she would see what she could do and left the room. 20 minutes later she returned with a colleague who said that they could not help me and I should call for an appointment! Not a chance in hell!I do not understand how a company cannot handle a service emergency on equipment that is medically prescribed! It is unconscionable! The result of my not having a CPAP machine is that I had a stroke!! I now have a walker to get around and a pending law suit! Im not telling anyone what to do or not do but I am the result of the warning that it you dont wear your CPAP a stroke can result. I will never again do business with a company that so easily dismisses this possibility!WILLIAM SCOTT CARTER

Awful Customer Service after Holding So Long. CS had lack of specifics of your account, annoyed when inquiring about what is due to order, very blunt and had the nerve to say she was providing polite service. A Supervisor should listen to these calls.

Every time I order new mask they always come wrong!! It is a hassle trying to get the order right!!!

Do not go here. We were billed for a cpap machine and could have purchased it four times over outright for the rental fee they charged us. Crooks.

Super bad customer service