I read the reviews for the hospital and couldn’t believe the experiences were as bad as what people said. Unfortunately, it is. It begins with finding a park. Challenging at times d/t construction. Next, waiting in line at the door to find out where you are suppose to go. Once you arrive at your destination it’s the “waiting game.” Waiting for this, waiting for that. I dread coming here, and anticipate the day I will no longer.

I usually have very good service here but today it was nerve wrecking. I arrived at valet parking and saw three guest service workers and they just walked off before we got registered. Then we sit there for over 30 minutes waiting for transport to get in the hospital. We finally get in and make it to registration at 1:55 and then we waited for thirty minutes for a transport but no one came. Two wonderful people from the desk came and took us up to the Transplant Clinic and I want to give a big shout out to Zakiya REDD and AYANNA HARRIS for going above and beyond for us.

This has become much to personal now.So Ive removed that portion.Let me just say thisDo NOT take anything at face value.Make them Prove EVERYTHING.Get second opinions. Its your right. They have to accommodate you.There are some good story tellers. They Lie to your face.It sound like truth too.There is one department that Never had preapprovalor My permission to see our son.THEY will not be getting paid.When your the only portion of the bill that isnt paid from a 100% covered patient?Theres a problem there. Not mine either.

Several weeks of phone calls later, with only ever being able to leave a message. No return calls. School of Dentistry. External call service cannot even get me an answer.Then, trying to sign up for Mychart. Call the helpline and get a revolving message to choose an option. .Chronically bad customer service.

My experience was supreme! The nurses were so gracious and helpful! Everyone was so pleasant. I have to give props to the Nurses Assistants, housekeeping staff, cafeteria staff and transport! Everyone worked together!! If you need to be in the hospital for any length of time I recommend going here!!

Great Doctors & Nurses, excellent bedside & chair side. When communicating with them, they actually listen to your needs. Then they explain everything in laymen terms.😘😊

I had brain surgery Thursday and my nurses have been angels and warriors. They work two and three shifts and continue to smile. Pray for the staff. Considering all they go through prayers are much needed.

UNC billing department repeatedly double bills me for payments made on the date of service for a reoccurring medical treatment, and then includes legitimate bills for other services added to the already paid bill, so I am unable to break out and pay the legitimate bills and have payments earmarked for the legitimate date of services. When I tried calling UNC billing on 9/27/21 and explained this problem, I was rudely hung up on, and I know I was hung up on because billing never called me back to resolve. I have mailed a letter to the presidents office that was ignored; I filed a complaint with the NC Attorney Generals office. I would go to another doctors office to avoid UNCs terribly unprofessional and incompetent billing department but the treatments are from a specialist only accessible through UNC in this part of the state. Also, the doctor and staff are excellent, it is too bad they have to work with UNC billing. UNC will reply with: We are sorry that anyone has had a less than ideal experience with us, please contact Patient Relations. I have a BETTER idea, just FIX THE PROBLEM, and instruct your unprofessional billing staff NOT TO HANG UP ON PATIENTS!

Impressive your hospital just fails when your IT department shuts the bed. Glad to see myself and many others not get surgery we needed because you didn’t have internet. Let’s not forget the hours wasted driving and waiting around and child care. Let’s not forget to the weeks and months of waiting for another surgery opening where people can literally die in the mean time because you have no back up like pen and paper if your internet goes down. What a joke!

In 2016 I had been to 5 other hospitals. Noone at those found my rare blood clotting disease. UNC Ch Hill did. I lost most of my small intestine but they saved my life. Im still a patient. Dr Mark Farber keeps my alive. I am forever grateful. Thank you so very much

I don’t know what’s going on… I normally come to this hospital when needed. Luckily it has been about a year since I’ve came and today I brought my mom being that she felt sick to the ER. We came in around 2:30pm and wasn’t called in until 10:30pm. Ridiculous!! I understand we are in the middle of a global pandemic, but there are several people waiting in the waiting room. It needs to be more organized. When we were finally called in it was another matter of wait time & who knows for how long. We are still waiting for a dr. to come speak with her. At least one of the house keeping ladies was honest with us and told us that they don’t have many drs. Available cause they’ve been quitting due to Covid. This is crazy. Idk if I’ll ever come back again being that I live in Greensboro.

Typically don’t leave reviews but would like mother’s who have chosen this hospital to deliver to be aware of just how AWFUL the staff is. I called for a nurse during postpartum waited an hour still no one came so I called once again no one came for 2 hours. Every time I’ve had a question or concern it’s disregarded and not take care of the way it should be.My labor experience was HORRIBLE… I would never have had another child if this would have been my experience the first time. There’s no reason a Nurse/Doctor can’t do there job properly. I’m over the unprofessional people who work here.

I have carried my sister to her appointments numerous times in the last 2 years and we have always left satisfied with the care and compassion shown to us by everyone involved with her care.

Dr. Olstum is an amazing surgeon and provided but my care after my surgery 2 days ago was horrible. They waited way to long to come out the pain ball in after surgery and had to give it 5 attempts to get it. My recover nurse was very rude and not understanding in any way when my pain spiked or when I even had to pee. Then we will 3 hours away and when I was discharged was told to attempt to take my meds every 8 hours. Thats been impossible and I will run out of meds in the middle of the weekend. I have never felt so disregarded and brushed off before and this my 17th surgery, bad car accident. I understand covid has made health care workers more difficult but this is not the patients fault.

1. the signs on the walls are hard for you to find the location, but flow the people, you will find it;2. I did the same blood tests for 3 times in UNC system just because I met three different doctors. I dont understand why they kept ask for the same results. This really waste my money;3. I really doubt the knowledge of the young doctors. And they will still charge you a lot.4. The bill is so expensive in the hospital. But I think it is not UNC hospital problem. The whole system is wrong.

Today we ordered lunch at 9:30 and didn’t get our meals until 12:15. Ordered our lunch at 2, and got it at 4. Ordered supper at 7:09, and it’s 8:30 and still have not gotten our food. How do they expect patients to get better if there is no nutrition! They really drop the ball in the kitchen!!! 😤

I was recently at this hospital. I have been in 3 other hospitals in the Raleigh area and this was the best hospital I have every been in. The Doctors were all excellent, especially Dr. Bjulin. The nursing staff were very professional and caring. The food was good and the service even better. I wouldnt want yo go anywhere else

Im at first time mother, in all honesty it was probably a 3.6 or 4 star review but I gave it a 5 base off my first OBGYN doctor and all of the nurses and doctors in the labor and delivery section, I also appreciated a few of the nurses in the postpartum aftercare department I was taken to. Lexi and i believe the other nurses name was Carissa in labor and delivery were outstanding. Excellent role model nurses and they made my experience so much more comforting than I thought it would be. The attitudes in the nurses I was given in the postpartum department kind of paled in comparison but I do still appreciate them being there. All of the nurses and doctors I met in labor and delivery is what cemented a great first time birthing experience for me. I had another nurse and Im sorry I forgot her name but I was to give the Labor and Delivery a special thank you for their professionalism and cheerful presence!!! 10/10 for them. Workers like you make this world a better place ♡

Going here you will soon see the educated doctors/nurses only chose this profession for the love of money and not for the love of helping patients. Very rude, impatient and pushy. All those years of school just to be uneducated in your profession. Do they know what I need time to think about this before I do anything. means? A lot of the younger generation thinking of income, but not about the patient. Your money comes from the patient, so provide better service!

My daughter had an Neuro eye surgery. She had follow up appointments. UNC didnt bill our insurance for a year later. Our insurance rejected it because it needed a request for more treatments from the surgeon. The surgeon had left UNC and we had to pay the bill. On another occasion my daughter was sent to a UNC Neurologist who sent her for an MRI. They bever coordinated with our institutions. We had to fight this for over 2 years for them to coordinate with her PCP who would send to insurance. They sent it to collections. Our insurance was willing to pat. UNC wouldnt coordinate the paperwork. As I write this today UNC called me for another procedure needed for my daughter. They told me to call her pefiatrian to put on the consult. I informed them that O wasnt the doctor and that it is their job to coordinate with her pediatrician!

I am from Atlanta. We drove up to NC because my son had a brain tumor. Our Endocrinologist referred us to the best Neurosurgeon, Dr. Oyesiku. I want to say that EVERYONE at UNC went out of their way to make my son feel better. The nurses here are awesome. The doctors (pediatricians, ENT, Neurosurgeon) went that extra mile for my son. You can tell this is not only a job for them, but they truly care for you. Shout out to Dr. Brian Thorpe and excellent staff, Dr. Depringle, the nurses on the childrens floor (7th). You rock!! God bless your hard dedication

Family oriented care. They treat the patient but also care about and involve family. Staff is always kind and courteous and the drs and nurses are knowledgeable and compassionate! God bless those at UNC!

My son went Unc Healthcare in Hillsborough Emergency Department on 7/25/21 arrived at 11am this morning and finally was calling back 5 hours later . He came for a lower back injury that happened on his job the doctor didn’t even examine him his back or do X-ray Hillsborough emergency room is horrible and and the staff is even worse their to busy judging instead of doing their job. I wouldn’t go there if my life depends on it horrible customer service and bed side manners I’ve ever seen and I have been in the medical field 20 something years I do not recommend unc healthcare in Hillsborough emergency room to anyone .Do Not Go there!!

Be prepared to talk to a billing specialist who doesnt care about her job. Worst customer service ever.

Wow!! This Hospital is amazing! Dr.Reynar is an amazing doctor very attentive and professional. Also Dr. Green was a ray of sunshine the nurses are very attentive starting with Katie , Eunica , Tia and many more. I just can’t remember their name the day shift and night shift crew were so professional and friendly. They always answer every question accordingly. The room was cleaned and sanitized daily. Thank you so much!!

My dad took my mom to several hospitals for a surgery in Lumberton and Fayetteville and all of them didn’t compare to here

Well organized and on time the day we were there. This is a teaching hospital associated with UNC Chapel Hill. They make great efforts to be friendly, helpful and welcoming. The food choices for visitors and staff is fully acceptable. The parking is ok and you can take covered walkway from the deck to the hospitals.

If I could give 0 stars this Hospital would get it. The nurses here are great for giving attitude & not proper care like a nurse should provide. Definitely will not ever send any of my Family here in the future.

On 6/14/2021 my wife had major colon removal surgery. After the surgery by Dr Kapadia my wife was sent to rm 6233. The nurses and drs on that unit were nothing short of outstanding. Madison and Brittany and Joi were the best. Dr Kapadia again performed life saving surgery 😎😎 wonderful hospital 👍

WILL NEVER BE BACK AND I WILL NEVER RECOMMEND!If youre not familiar with this hospital expect to be late so arrive at least 1 hour early to find the area youre suppose to be in because if youre only 6 min late they will call you and make you reschedule even if youre finding your way through the hospital.Also to add, my husbands nurse was EXTREMELY RUDE. Even when I was in the waiting room she made a point to come out and announce well since my patient thought it was fine to show up late because he can do whatever he wants you all are gonna have to wait longer.IT WAS 6 MINUTES.

Does anyone recommend for labor & delivery ?

This is in my opinion the best hospital in the state. 24/7 care and support. Friendly environment. Phenomenal care teams and care plans. Absolutely recommend UNC hospital to everyone

I cant speak for anyone else, but my experience with them over the phone, wasnt good. They were sarcastic and showed lack of common courtesy, which caused me to go off. I also dont trust my family members staff team, at all. If THREE nurses that work for this hospital, can lie on someone, the way they lied on me, they shouldnt be trusted with anyones life. Theyre suppose to be the best hospital in NC, but cant find a way to give tube feeding etc to someone who doesnt want to eat, that is getting weaker by not eating. Only to instead send them back to their home town to go to hospice. Then my grandfather mysteriously passes after I get into it with them over the phone.

If youre sick and need medical care, go somewhere else. Been a patient here for over a decade and their lack of care never ceases to amaze me. Suspiciously negligent physicians and a system focused on maximizing billing. UNC Healthcare is a farce

The most useless so called hospital I have ever seen. Absolutely useless

I come to work everyday day.

This place has speed! Sees the patients quick and the intake process is one to be replicated by other hospitals.

Doctors and nurses are great. Billing and coding problems constantly!!! We have problems with billing every time we have been there over the past 2-3 years. It was nearly impossible to get fixed. Billing department doesnt care. We have insurance and they always try to bill us anyway or double bill or charge for servies that didnt happen. If I had a choice, we wouldnt go there for anything.

Hospital exists to charge people LOTS of Money - not re healthcare, re Money $$$$$ and get A LOT as University System, can and does set rates.

Best hospital I have I have went too staff is amazing

Note: This is not a review of the practitioners at UNC Hospital, but their bloodwork and lab department, as well as the people who handle registration and scheduling.I had to get testing to be seen by UNC Pulmonology, so they scheduled me to have the lab work done at their main hospital. Once I arrive the receptionist doesnt seem to understand how to fill out the paperwork and has to get another employee to even call out of the building. Finally Im told the testing wont be covered by my insurance and I should go home. I wasted an entire afternoon between traveling there and waiting for over an hour in the hospital. I end up calling back and forth repeatedly to try sorting the issue out. My doctor has to submit the referral again for some reason. UNC also told me that theyd only schedule the lab work again if my insurance covers it. Eventually Im contacted and told to make another lab appointment.After a month I finally end up going to get the testing done. Im informed at the desk yet again that insurance wont cover it, even though I was assured that the referral had the necessary information and they would not schedule me until then. I didnt want to drive all that way for nothing again so I said Id pay. I was quoted $200. When I finally do get the bill its far higher than that. I end up calling their billing department only to find out that nobody bothered to contact the insurance company in the first place; there was no record that they submitted the bill to begin with and sent it to me instead. I am extremely disappointed and had to deal with multiple UNC employees who never got the problem straightened out, and I still havent even seen the pulmonologist.

I was very disappointed at the care they gave my sister not by the nurses but doctors. As what I thought was one of the better hospitals in the state I expected much more from them and was saddened and confused when her Dr said instead of a transplant they had chosen to study her instead but she insisted she didnt know she was part of a study before she passed away.

I was told UNC Chapel Hill number 1 in North Carolina. Far from the truth. They didnt have any norflex nope none and beyond other things. They were very slow getting my record on epic. I be in lots of pain and had to suffered lengths times. The worse hospital. I had been very weak and not offer once for foods and not lots of waters. My husband had to play nurse for most part they were short of staffs. No excuse of this. I had great first doctor said,yes I suffered TIA. They never check my blood nothing my siblings died of this heart issues. I told them that all they were interested is my neurologist wanted to make sure I still not suffering this matter. I was their 30 hours and was promised a room 3:30 in the morning paperwork and all design for a room. . They gave me half of my ambien and no tempazepam to help me sleep taken always both for 16 years. They didnt have tempazpam. I only slept an hour and she knew what she was doing.At 5 in the morning til 7in the morning. My husband hasnt slept at all. He was told we r supposed to have a bed when I get out of MRI. Guess what? They gave bed to someone else 🥺🥺 They r not true their words by any means. Tell u another things I had c- scan. They were pulling me up by the sheets pulling me over. I was like what? Anyway, I get back to ER by then it been 15 hours since I taken my gabepentin. Anyway,the nurse come in say u will be alright. I told her heck no I was lot of pain. What the nerve. So this was our experience. As far I am concerned they rated low as possible as what I went through. This is Tami Parks. Never again go there for nothing. Crazy!! time.

If I could give a 5 star to the RN, Victoria Lewis I would. Unfortunately, UNC as a whole deserves 1 star. There is no compassion, lack of organization and so much discord. Several doctors came to see my mother, prescribing the WRONG medication and say “oopsie” once they realized. No bedside manners were shown (except the RN V. Lewis). My ill mother has had a terrible experience here - mis diagnosis and all. Steer clear from coming to UNC.

God awful place !! These people will have you hurt or on your death bed before they decide to help you...even in admission i could tell who was going to have a good day and who was not...they let some woman lay on the floor and cry for about 1+1/2 hours before they felt like doing anthing as everyone waiting to be seen watched but were scared to ask why she was neglected and im sure like me they didnt want security to toss them out the door ( security runs the intake area )and have to go to another town for medical attention...i wound up going to durham and at duke they took care of me ...I wouldnt even have the ambulance drivers go to UNC...head to Duke or Raliegh if you wanna live...

Great team of professionals work at UNC Womens Hospital. They provided wonderful care from surgery, chemotherapy and now maintenance care. I could not have made a better choice than Dr. Lauren Dockery and her group.

Worst experience of my life!!! I had two surgeries here after I severely broke my leg and ankle. The CNAs/nurse techs were nice but the nurses I had were TERRIBLE!! When I came out of this hospital both times in horrible pain by the way after my surgeries, I was crying and would have done anything to get out of there. There was a nurse named Katherine who treated me awful. I came out of surgery and was screaming in pain because my cast needed to be opened due to pressure , they stopped giving me the medication I needed so I was literally laying there suffering in pain. Screaming for at least an hour. I had to call my family to get them to get me some help. I had nobody to advocate for me and was tortured by this nurse literally. I have seen really bad nursing homes treat people better than I was treated. I will be writing lots of letters and turning this nurse in. 90% of my experience with this hospital was so bad no human should ever have to experience the things I did. I am now just dealing with orthopedics which Ive had more issues with another Nurse over there. My surgeon and the resident I had have been the only saving grace. These nurses need to retire if they are so miserable with what they do or get another job. This hospital got tons of money from my me and my insurance and I was treated like I was a pile of trash that they just wanted to get rid of.

UNC Chapel Hill Hospital is the most abusive system. They are a bunch of liars. This includes from nurses, doctors, managers, patients relation and hospital policemen. They accused me of not wearing mask when I wear mask every single time I visited. They accused me of sneaking into the hospital without registering with the front desk attendants when there is no way to enter the hospital without going through the registration process. They are maliciously making up any reasonings to take my rights away as they want. One may thought this doesn’t happen in America. I am shocked, it’s the truth and it happened to me. They robbed my visitation with my daughter. They infringed my right by accused me of having medical problems and brought me into theirs hospital without my permission and didn’t matter how I rejected the hospital police strangled me down to do whatever they wanted and billed around $10,0000 of medical bills as result of theirs examinations and tests.As of the doctors, Dr. Hays, who is a surgeon told me on videos conference, which it called family meeting that children who was born with “Giant Omphalocele defects” have 65% of mortality rate.

DO NOT go here. They will do unnecessary tests you didn’t ask for so your bill is huge. Took them months to send my BIRTH CONTROL to my pharmacy cause they forgot. I called them for a couple months and they finally sent it. Right now I’m going back and forth between the hospital and my insurance to get charges removed and unc just keeps sending me different numbers to call to avoid the issue. Probably going to have to get my lawyer involved.

This hospital amazing neurologist and icu you all have changed my life and made me a better person after having a 11 cm brain tumor removed and thanks for the rehab thepary as well you all were amazing ! Dr Adams she the best ! Radiation team y’all are amazing and very warming thank you !

I was granted 18 months of charity care to have my knees replaced. My doctor and his staff left and his patients were treated horrible and refused care. Dr Olcott complained he was overwhelmed doing surgery everyday. Dr Bracey filled my health records with derogatory statements and asked how I planed to pay for surgery. And I was given another doctors name and he refused an appointment due to the phone message stated I was charity care. Patient services took the complainant to the head of orthopedic and all the can say is find another hospital. They filled me with so much cortisone that my knees are destroyed and I was falling and getting injured the only help they could offer me was to buy a walker. This hospital has no morals or scruples and are only concerned with payment not patients. The Orthopedic department is corrupt changing your height to effect BMI states I’m allergic to metals when I have metal in me. The head of Orthopedics needs to respond to how he is running this department.

Worst hospital in the history of mankind. ER management is absent, and no sense of urgency with anyone that works here. Count on 14 hours of your day gone, minimum.

My husband was in the observation unit for three days and the nurses and doctors were wonderful.

Their staff were nice and helpful but their billing is extremely messy and scattered. I just received a bill that was from a service over 1.5 years ago because they most likely ran their calculations wrong. When we had prenatal visits we were constantly paying our copay but then receiving a check back in the mail. They have no clue how to bill or help people figure out their bills.

Love my doctor here! Top of the line facility!

My great grandson was transported to UNC from Cape Fear when he was born in 6/20/20. The people who work in the NICU are truly awesome!!! We are sending a heartfelt thank you to, the doctors, nurses and the entire staff there. Thank you for all you do everyday!!!C. Watson

I was there with my cousin this evening who was having a very high fever. We got there at 5 PM were there until 10 PM without being seen by a doctor. My cousin got really frustrated and decided to leave the hospital and go rest I his house is better than waiting for no reason. This was a horrible experience weve never had dealt with that over all of our visits to Duke hospital. You guys need to take notes from Duke hospital staff.

The worst of the worst. To schedule an 930 appointment and to make someone wait until 2 pm to have surgery. I wouldn’t bring my dog to this place!! Do better. # tighten up#Duke is better!!

Its huge, the size of a small town atmosphere. Everyone is pleasant, professional and helpful and upbeat/positive attitudes. I felt safe and confident I would receive the best health care available in this region! My specialist always recommend the physicians here for my care and procedures. Its worth the drive to get the best care, if you value your life and well being....cut cost else where..😊

WORST EXPERIENCE I have EVER had at any hospital. I came all the way from Benson to drop off some clothes, food, and baby food/Gerber for my 1 1/2 year old niece, who has been hospitalized here since Friday of last week. However, one of the ladies (she said her name is Ann) working at the front lobby of the Women’s Health entrance greeted me with an attitude from the time she saw me walking in with the bags. She quickly told me that if I was dropping off food, they would not take it because it was past 9:00pm. I tried explaining to her the situation and where I was coming from and explained that I didn’t only have food, but other things for my niece As well. However, she still refused to take it. I asked her to please call her supervisor to see if they could make an exception (since she said that they had just received the email with this policy today) at least with the baby stuff, which were some of my niece’s favorite fruits and Gerber. While on the phone with me RN, she told her that it was food and did not bother specifying that it was baby food sealed and that would not go bad in a matter of mins or hrs. and when I asked her to please specify what type of food it was, she just hung up and said that the RN had said “No”. Yo make matters worse, she said that if they wanted fruit, they could get fruit or food from the hospital cafeteria. I got to the point, where I got a teary eye and I could feel my voice getting a little hoarse while begging her to please just take my niece’s stuff and seeing her lack of empathy. My question is, how can someone so uncompassionate and inhumane be working here??

Has a GI surgery here and it was amazing how fast the procedure was, safely completed and short recovery time, my father in law was treated for prostate cancer and after 3 months of therapy he was declared in remission

Went to UNC in Kinston for their “free” Covid test and they tested me for strep throat and charged me outpatient care! I called customer service and they explained that it was nothing they could do. I’ll never go to another UNC again.

I was there with my daughter since 10:00 this morning who is PREGNANT and have been in pain her entire visit here. The staff in childbirth is HORRIBLE!!! After being there all day my daughter was finally discharge, I asked for a wheelchair to transport my daughter to the car because she was in pain and I waited literally 2 hours and no one came with a wheelchair. After waiting I made the decision to just walk with my daughter because I was already upset about my daughter poor care by the nurses. Please do not bring any of your loved ones here and my daughter will not be giving birth here! Such poor care!!!

I went in today with back to back panic attacks and they gave me a benzo via IV which did nothing. Although I was literally laying on the floor shaking and crying having more panic attacks afterwards they planned on sending me home. They walked around me while I was in that condition like a woman shaking and crying in a hospital floor is normal. And that nurse call button didn’t work so I was unable to notify anyone. So I walked out AMA.If I’m not going to get help and keep having back to back panic attacks I can do that from the comfort of my own home for free. Asking for helpwas a very expensive mistake I won’t make again.

My wife has been at this hospital for 3 weeks. In that time we have watch her hand die on her arm, causing an infection for spread to her forearm. The infection as well as pneumonia led to them prescribing vancomycin, an anti biotic known to cause damage to the kidneys. Now we are faced with dialysis to try and fix the damage caused by the antibiotic. I would have given a zero if it would have let me.

After 5 hours there ended up leaving without being seen.

Came in to the ER and waited three hours and still counting. No one asked if I needed pain medicine. No one gave me updates. This is just unbelievable and ridiculous. I’m obviously in pain and it just does not follow there mission and core values.

Good service.Good staff.Several levels and each section serves a different department/illnessPaid parking deck. Some parking can be validated so ask. They have staff thatll give you a ride on a golf-cart service.Gift shops.Starbucks-Outside and inside seating area.Cafeteria food is pretty good.Easy to spot in traffic. Wheelchair accessible. Parking lot structure.  Free parking.Overall, good hospital.

Love the care I get here! Quality of care has improved over the years; however, parking is and has always been a joke. Especially when athletic events are taking place. Parking priority is given to those attending the events. Valet parking is a great idea, but it’s been my experience I’m always told all spaces are full. The price to park is too much. But, the care I receive outweighs the parking issues.

What a way to start my morning ! Arrived to the Cancer hospital and the receptionist where you check in was so rude and short with me like she didn’t want to be bothered!! I think she needs coffee! U would think working in a Cancer hospital she would have compassion!!! Thank God the young lady that called me back for my insurance info was Awesome-

I was just there a couple days ago with my mom in the ER for evaluation. The staff were great! I dont like ER visits because the testing takes time and it ends up being a long day, but the staff did their best to keep us updated and keep things moving along. They also made sure mom had pain meds and was comfortable. Would definitely recommend.

Great hospital for patient care and treatment.

This review is quite long, so in summary: if you have time to choose a hospital, choose this one.Everyone here is excellent -- thats no exaggeration. The doctors and nurses are highly skilled; the nurse assigned to me after my surgery recognized something was wrong with me before *I* did (and after almost 2 decades of experience with my illness -- including 3 surgeries -- thats saying something), starting a process which saved my life. A nurses intuition is incredible.In addition to the world-class health professionals, the other staff (janitorial, room service, etc.) are incredibly kind. The food is delicious and is made-to-order, so people with low-salt or other restrictions can easily find things to eat.The rooms themselves are surprisingly nice, and most rooms have a place for overnight visitors to sleep (couches that turn into beds, recliners that lie flat after hitting a button, etc.). Theres also nourishment rooms on most floors, which contain snacks and a coffee machine. Its available for both patients and for visitors.I could ramble on for quite some time with a hundred more reasons why UNC is amazing. Hopefully you never need a hospital, but if you do, this is the one to visit. There are hospitals where people go to die in a dimly lit overcrowded nightmare-land, and there are hospitals where people go to heal and the staff cares about you like youre family. This is the latter -- a hospital where you go to rest, heal, and actually improve your health.

I would give the largest negative number possible but since that’s no an option I had to give 1 star. We went there because they have it advertised on the web as a hospital that jumps on sepsis patients and does a code sepsis to get them treated as fast as possible. Well I was already diagnosed with sepsis and the receptionist didn’t know what it was or how to spell it. We had to wait for 3 more people to go ahead of me to be triaged. They took one lady straight back. Finally a totally clueless guy did my “triage”. He was asking questions about why I was there and how I knew I had sepsis and he kept cutting me off and I finally told him I was trying to tell him but he kept interrupting me. Then he told me to go wait in the waiting room and I asked for about how long and he said a while. Again I mentioned having sepsis and the code sepsis they were supposed to be known for to catch and treat sepsis. He knew nothing of that. I looked it up on the phone and went and showed him and he informed me there were 50-60 patients in the back. I told him I didn’t care how many patients were in the back but sepsis needed to be taken care of right away. Again he sent me to the waiting room. There was an elderly couple that we were talking to and the man’s doctor had called the hospital letting them know that they were sending him over. He had just gotten out of the hospital 6 days previous and they had been waiting 5 hours and he looked sick! I worked in the ICU and on the squad back home and there were several people who needed to go back. We left and went to a different UNC Campus and we had a great experience there. I wouldn’t bring my dog to you all. Especially being a “trauma center” who are supposed to be the best of the best. Not even close. The facility was also dirty. Definitely NOT RECOMMENDED.

I would like to give zero stars but it doesnt allow. my father had a stroke and we had this incredible nurse the first night so we thought it was going to be good but after the first day we stated to see the nurses and the nurse assistants treat my father poorly and they werent always there when they needed to be. Nurses Marie, Miranda and nurse assistant matt were never around when they need to be or gave us such attitude on the phone or even in person. I would as my father if he was showed or ate and he would tell me no and I asked the nurse assistant and he told me yes and then his nurse told me no so its like very unfortunate that a hospital like this has such poor staffing. Even the case worker named wes was pleasant at first but towards the end he turned into a total nightmare and always raised his voice at me and my sister which was very unprofessional

My husband had colon cancer . I was terrified. The Doctors and nurses the whole staff were great . They took such great care of him and me. I have never been to a hospital that the people were so caring. I could not ask to have been treated any better. Thank you UNC

I love this hospital. Everyone was so very nice to me and my family. The room was so nice and big and the food was delicious. The doctors were always there around the clock to check on me. Made me feel like I was family. Your in good hands here. 👍

The best hospital in north carolina

Amazing hospital, with great doctors and staff. Of course, there will always be “bad “people in a bunch of good people but, I am telling you that this hospital is outstanding. They even work with you if you aren’t able to pay right away, they won’t send you away. (Not everyone is able to be insured) The doctors usually work in teams, and discuss with each other the best plan of treatment for you. The hospitals all work together, (Cancer, Neurology etc.) They have taken great care of me AND my mom.

If I could give 0 stars I would. I had never been to the emergency room before I came here and I will never go again. My family (including myself) is full of healthcare professionals, so we know what should go on in the ED. When I first arrived, I was told I had a kidney stone. Then, they proceeded to do a pelvic exam and a CT with contrast neither of which are standard for diagnosing a kidney stone. By the time they did these, I was out of it from pain and meds or I would have declined. The contrast cost several hundred dollars that I should not have had to pay. The staff was nice enough, but when it came to paying the bill I have never been more frustrated. I was told to use their Access One vendor to set up a payment plan and they would not send my bill to collections. I did what I was told and then a week later got a call from a collections agency. I tried to settle with UNC and they refused. If they had not charged me for the UNNECESSARY contrast, my bill would already be paid in full. If you want to go to a hospital that does extra procedures to make more money and refuses to work with you when you are one of the few people who actually pays their ED bill then please feel free to go to UNC.

Many doctors take advantage of the loopholes in medical insurance to provide unnecessary services to patients, such as visits and condolences, and sometimes even requires patients to pay for themselves.

If you want to visit at this time you cannot because of covid. Ever if your husband been in the ICU for 32 day all alone. Doctors dont call and update. You get a different update everytime you call. If patient has been there a while its like they dont care anymore. My only hope is my Lord will heal my husband.your husband has been in ICU for 32 days. Dr

I had terrible experience here. You guys need to do a better job at evaluating your employees in addition to your patients. The lady Caitlin Turner was rude and I mean absolutely rude to us. Bad attitude, the other staff was ok but I am definitely going back to Duke.

Excellent,Drs nurses all care.providers

My mother was well taken care of in the ICU unit! The staff was were pleasant ! They did what was needed to make her comfortable

Brought my daughter there she has rsv right now everyone there is so sweet an made me feel secure that my sweet girl was gonna be well taken care of they kept us over night just to make sure she wasnt going to need oxygen the pediatric hospital was amazing clean all the staff were super welcoming an did a wonderful job taking care of my baby perfect people to be around children great job keep it up❤

Was skeptical at first due to all the negative reviews, but was pleasantly surprised my experience was completely different. My visit was for open heart surgery in January 2017. The entire staff was professional and friendly. Dr. Michael Mill performed my valve replacement surgery and was extremely knowledgeable - explaining each possible surgery option in detail. Post surgery care was phenomenal, nurses go out of their way to help and make sure you are comfortable at all times. Food wasnt gourmet, but cant complain, because it was as good as hospital food could be! Overall, I would highly recommend this hospital to family and friends.

Drs, nurses and kitchen staff great, cleaning crew mean and did not clean the waiting area well. I wish I could think of hed name in the sick, I would call her out! If this helps though it was 02/27/20 at 7 am. She came in yelling telling us to get out so she can clean. It startled us. We were side tracked and forgot a much needed walker and wheel chair for the elder ones I was with. I tried to go in and get it along with my daughters money and bag she left but the lady had us locked out! One guest started to take her pillow out of its case, the cleaner said harshly to her to put it down, she will get it. I hope that lady reported her! We all were emotionally spent as is because of our loved ones being in the icu and sicu. She was horrible. I hope this review helps find her so some much needed discipline can take place! Do you need the room number of my loved one? Ill give it if it helps narrow her down

I would give a 1/2 but cant the hospital is a joke my wife has shunts and the hospital told us nothing is wrong with her well for one yes there is i am talking to a few medical lawyers to press charges on the staff and the hospital nasty place shut it DOWN

I’ve seen how they take care of a few patients, they always rush and not be careful.. like, helloo, some of these people are already in pain!! Giving two stars because there’s still just a few nice and caring, doctors there.

Had a serious emergency and they got us right in, all the staff in the ER were very helpful and pleasant, the intake staff was a little bit harsh. Discharge was fast and easy. The ER has parking but an attendant moves the cars for you, free parking while in ER if you are transfered to a hospital floor than you have to move your car and pay $10 a day . All in all was a good experience.

Well first of all they saved my daughters life and the doctors there are just awesome.

Three trips this year. Nursing, Housekeeping, and maintenance first class. Communication between Drs severely lacking. Finding procedures in chart not done, labs werent performed. Getting multiple emails about test results but nothing in MyChart. MyChart has disclaimer to notify them if email received in error but it is an email address that doesnt accept replies. Message to lab never gets a reply. Unable to contact my Dr that I have seen already because she is not listed as my Dr. They have many great people there but no one is looking at the day to day issues.

My care was wonderful. My issue is with coding and billing just like the lady who reviewed beneath me. I had an emergency surgery and coding thinks this is classified under maternity care because the emergency was with my fallopian tubes. No baby, no fetus, no maternity. It was a cyst. Insurance wont cover because I dont have maternity insurance. Theyve reviewed it and coding still thinks its maternity. I dont know what to do anymore. They wont let me speak to anyone over at coding. Ive got a pretty $16000 bill to pay all by myself.

I’m here with my newborn and my gf and I have been waiting for over 2 hrs on “A room to become available”We are about to leave and go elsewhereI don’t recommend anyone coming here if you’re looking for immediate medical attention this place isn’t what It Used to be! Very disappointed UNC

Love, love, love this hospital but .......having to pay for parking when the parking deck is the only place to park......is ridiculous.

This is a very nice hospital. The ER doctors are not as compassionate as they should be and the nurse arent either. However, I was admitted and the nurses were awesome. I started out on the bone marrow floor which my room was the size of a master room in a house. It had a daybed, mini fridge, game systems, DVD player with movies and a huge bathroom. They ended up getting a bone marrow patient in and I had to give up my room. I was transferred to the womens(six floor). I was upset at first but ALL the nurses were AWESOME. The room was a lot smaller and only had a smaller daybed. They did however have a pantry on the floor that is accessible to patients and their family. Last but not least, the food at this hospital is awesome. Ive been in and out the hospital all my life and Ive never been in a hospital whos menu is 10 pages long. They have all types of cuisines. There kitchen is also open 24 hrs/7 days a week. So if for any reason you have to be hospitalized, I would definitely push to be admitted to UNC. The friendliness, cleanliness and not to mention the food makes being hospitalized a little easier. I hope this helps someone. God bless you!!😜😎😉

Post hysterectomy, I must say the care I received at UNC Womens Oncology was superb! Beyond what I was expecting and a really good experience. Especially that I did not have to wait for pain medication, and the staff was quick to supply allergy meds when I had a reaction to a medication. Nurses and nurses aides, even the cleaning staff were all caring and patient oriented. I never had to eat jello, and the food service is set up as ordering take-out from menus. You call in to get food that you would like to eat. It is delivered by people dressed as wait staff. I was blown away-try the chicken noddle soup, excellent! Overall, they are doing their best to make the hospital stay as painless and pleasant as possible.

We walked up to reception office #6. Receiving office employee seemed annoyed and asked us to wait because she had a “patient”. We were within earshot. Employee was gossiping about personal garbage while we had to wait for them to finish. It turns out that the employee was not consulting with a patient but simply gossiping with a friend. UNC leadership needs to foster a more patient-friendly atmosphere and streamline this throughout the organization. One bad apple ruins the whole bunch.

I drive 3 hours to get to this hospital. Yesterday I left at 0845 and I got home at 2010. And all I got was a CT scan! I was treated like a nuisance instead of a human being. My scan was at 1230. My urology appt. was at 1345. The CT scan took almost 3 hours and they were not that busy. They made me late for my urologist. Made my way to urology in Memorial and the only person there was the receptionist. No patients anywhere. After sitting there for almost TWO HOURS, I left! Then I had to pay $7.50 to park for 5 hours! All I got was a CT scan? $30.00 in gas. What makes a hospital run like that? That is just inexcusable. Are these not professionals? You know if the tables were turned, that Dr. wouldnt want to go there either.