Speaking for my daughter: Very difficult to reach by phone. If you finagle your way through the phone system that seems intended to make sure you dont reach a person, you might be able to at least leave a message. No one from this practice returned my phone call. History: I was unable to complete the colonoscopy prep because of the issues I came to this practice to address. I never got a call back from anyone - nurse, etc. Prior to my call, the colonoscopy team nurse told me she sent a message to the doctor about my issues. So neither communications mechanism worked. Today, Im being admitted to the UNC hospital as an inpatient with a fever, abdominal pain, and other GI symptoms. I hope UNC will assign another GI doctor to my case. In my experience, this is the worst patient communications ever from a UNC doctor. Ive had great care at UNC for my primary diagnosis, cervical cancer. I am totally underwhelmed by the GI practice. Additionally, Ted James was the Fellow who initially evaluated me. I suspect he defers to Dr. Sartor but he never responded either.