Open bottles of people’s urine sitting on the counters in the bathroom for hrs with out anyone cleaning it up. Trash and open food containers left in the waiting room for hrs. People’s dirty clothes laying on the floor. People waiting 12 hrs in the waiting room. Elderly people who need assistance to the bathroom being left for over 30 mins in the bathroom after being done before anyone went back and got them. Curtains in the er room have been left up for over a year when on the tag says only good for 6months with blood on them, trash left on the floor from other patients before us, blood left on the wall from other patients and never cleaned. Unc has went down hill. It looks like a homeless shelter not a hospital. very disappointed

I had a bad experience my last visit here on October 15/16 2021. The care was not adequate and I was not hooked to any monitors or had any real test performed. Its been 3 days since my visit and I feel worse and was not prescribed any medication to take home. Only headache meds and Benadryl at hospital that just made me sleep. I think I need antibiotics due to chest congestion and phlegm. The doctor did not even listen to my lungs with the stethoscope. I thought that was usually mandatory at hospitals. Furthermore, Ive always been seen by two doctors at the ER. The head doctor did not even see me. My wife was present and she feels the same as I do about the level of care that I received.

Would give a zero if I could They do not keep their word still waiting on a jaundice blanket they promised our daughter 48 hours later and still no blanket their promise to get us that was our good faith to go home and not admit our daughter that night.

I would do 0 stars if I could.Don’t come here or you’ll end up waiting for hours in here. Currently waiting since 1pm and it’s 8pm now. Came in because my tongue was swollen and had a hard time breathing. I understand I had to wait for the people that came before me but, it when it came to my turn they skipped me. Service here is awful. Everyone in here is with a attitude. People that came after me (1pm) all left and none of them got attended to. Horrible. I felt so bad for them. Walking out.

Black box of poor internal communication.Beware you will have to advocate and make lots of call to cover the lack of coordination from the coordinator.While Waiting for discharge learned the discharge planning coordinator didn’t provide accurate information to the nurse staff. Failed to convey patient was returning to skilled nursing so didn’t send them any updates the patient was returning.Staff was unprepared to deliver a falls risk patient to the door for pick up or collect their items.

Do not come here if youre having a mental health crisis. Find another ER/crisis center to go to.I am diabetic, and I was there for 6 hours, hadnt eaten anything that day, and didnt get fed the entire time I was there.A nurse named Billy gave me a lot of mouth while I was there. I work as an intake coordinator for a mental health clinic. If I spoke to a patient the way I was spoken to yesterday, I would lose my job.Do better UNC Chapel Hill. This was absolutely disgusting behavior.

Worst care Ive ever had from a doctor. Don’t go here if you are in pain. Even if you have a history of recent bone surgeries, and have injured the surgery area, you’ll get a fake sympathetic smile and told to use epsom salts.

Twice since I came to NC I had to use the ER here and both times I was treated respectfully and kindly. Even though the wait was long, that is part of triage. I was not a life-threatening emergency so I did not mind and I understand that. Thank you all.

Short staffed, long wait times. For the thousands of dollars they will bill my insurance, they can really improve service. Of course we understand that lacerations are not at the top of their priorities but doesn’t need to be run this way. Please Hire more people. The emergency personnel needs the right amount of assistance and resources and the patient deserves the best care for their situation. If you have other choices, avoid this place at all cost

Waiting here from last 4 hrs with my daughter having high fever! No sign of doctor or Nurse! and they said its EMERGENCY Department!

Not as busy as duke but 10 times lazier and 10 times less helpful SICKLERS IF YOU DONT GET DR. WOOTEN GO ELSEWHERE🗣

Sitting here been here since 2 pm and people is leaving out of here bad for business no wonder people dying @ UNC hospital

We pulled in while my partner was in severe pain and having a panic attack. The parking attendant was not making an effort to come to the car. I called out to him and asked if we just left the keys and went in and he said “nah you need to check in” to which I replied “ok well can you make it quick we have an emergency”. He signed me in and I had to park myself leaving my partner alone on the bench outside. Got in and went right to triage who said someone would be coming momentarily to get some pain management for my partner. Nobody ever came. We were originally told it would be about an hour to an hour and a half before we saw the doctor. After three I went to ask where we were in line and they told us it would be another 4 or 5 hours. Left and went to Duke. Will not be retuning if we don’t have to.

Arrive with. A strong headache and high blood pressure without being able to look at the pain began at 11:45 pm and it is 4 oclock and it still hasnt happened to me, but the only thing they are good at is to collect insurance if they are not going to serve you better than they send us to our house

Been sitting here with a fever of 103 for 2 hours, pretty sure theyve just forgotten about me. Threw me in an isolation triage and havent seem anyone yet.

If I could give it ZERO stars I would would! I got there at 9pm, was took into triage where they stabbed me 5 different times to get my blood work. Then waited for 7 HOURS in the waiting room, FREEZING COLD-just to finally say I’ve waited long enough and left. I understand that it’s an emergency room and it’s not necessarily a first come first serve thing, but come on 7 HOURS?! And STILL NOT seen?! Absolutely ridiculous, go anywhere but here!

Staff is highly inattentive, inefficient , & more concerned w. gossip than the actual patients & their health.Do not recommend,should be ashamed they’re considered the “best” for this area.

Incredible experience with the pediatric team! Very patient and thorough, communicated well with my preschooler and myself and provided excellent care. Every doctor, nurse, and hospital staff member we worked with were fantastic.

Horrible experience, waited all night to see a doctor in the morning. Poor assessments were made. Reviewed my own medical records and found that many warning signs were ignored (left shift, bands, neutrophils, elevated WBC, low RBC, elevated liver enzymes, elevated lipase, syncope, fainting, tachycardia, infection, shortness of breath, recent allergic reaction to blood transfusion). No care received. Waste of time. I will never step foot in here again. Gone is my trust for the medical system. Not sure if I will ever seek medical care in a hospital ever again, regardless of the situation, unless it is a different hospital.

Dont waste your time. I came because I was in a lot of pain and couldnt straighten my arm out. I havent been sleeping and its seriously affecting my work and home life. First I was seen by a student who suggested multiple things like imagery and some medications that could help. Then a PA showed up and took my current arm pain from a 2-3 and increased it to a 10 by doing her examination which is totally understandable. She also mentioned a medication specify for nerves, a muscle relaxer (non-narcotic), and a different kind of anti inflammatory than what I was taking. She diagnosed me with golfers elbow and wrote me a prescription for the anti inflammatory but absolutely nothing for the pain. These people at these hospitals set on their high horses assuming people who come in with pain are just seeking drugs. I dont go to the doctor for drugs. I can get better drugs with one phone call. I went to the doctor for help and received none as far as Im concerned. Since my visit my arm has gotten worse, my pain has gotten worse, and my sleep is almost non existent. They did not care about my situation, my pain, or my injury. The PA that saw me even mentioned how she just recently had a similar problem but hers was treated way different than she treated mine. I get everyone is different and every injury is different. My issues is based off what they told me they wanted to do they did the absolute bare minimum and of course Im the one that suffers. The only reason I didnt give one star is because the front desk staff and triage staff were amazing! I would have been better off not going at all.

Left after 5 hours of waiting, after overhearing someone saying they’d been there for 7.5 hours. If you’re reading this and heading there, or currently waiting, and you can go somewhere else - do yourself a favor and pick the next emergency room.

I brought my father because he has Covid pneumonia and was having trouble breathing, they gave him a bed and hooked him up to oxygen & fluids within 15 minutes!!! Excellent nurses tending to him! It’s like night and day compared to duke. DUKE IS THE WORST HOSPITAL, MY FATHER ALMOST DIED IN THE WAITING ROOM WAITING TO BE SEEN FOR OVER 7+ HOURS!UNC ER IS A LIFE SAVER!!!! May God bless them!

Super slow ,,, people in a lot of pain and say there are no stretchers

I have never had such a great experience as I had with UNC ER. My ER Doctor Eric Golike MDWas by far the Best. His team that worked with me all day to help.. never got frustrated, stayed very companionate with me. I have to say if I ever need to visit a ER (let’s hope not) I will drive hours like I did to visit this one. Over and over again. Thank You for the excellent care you provided me! It really means A lot from this Army Vet. My praise is not going to stop here!Stay safe!

I have never experienced such a high level of care! The residents and attending physicians are extremely well trained, the front staff are extremely efficient, and everyone was kind. The only people I came into contact with that weren’t necessarily kind (but not super unkind either) were two of the nurses, but the level of care I received made up for that. Went in with a significant amount of pain from an unknown issue, and left knowing exactly what was wrong, prescription in hand, and peace of mind. I spend maybe 4 hours there total on a Sunday night and everyone was very attentive the entire time.The bad reviews are from people who don’t understand that an ED sees the critical patients first. When someone else is literally dying beside you, you don’t mind waiting an extra 30 minutes to see the doctor.Wonderful hospital, wonderful experience.

Came in for chest pain, back pain, and shortness of breath. Had an EKG done. Sat in the waiting room for almost 5 hours to still not have a room. Good thing I wasn’t having a heart attack because I would’ve died. Thanks for nothing UNC

Been waiting for so longggggggggggg

Rude staff. And ive been here for 8 hours and havent been seen at all. Its the worse.

Waited 2.5 hours with a severe migraine like pain, finally decided to leave as not even one person was seen in that time, and there were several ahead of me. Will definitely go to a different hospital. This is insane.

The UNC Health Emergency Department is a top notch facility with an amazing team of providers. They see multiple thousands of patients every week with life ending traumas. I can’t imagine what a typical day would look like for the staff. One minute they are performing open chest CPR on a patient and then the next minute having to refill a prescription for a patient that uses the Emergency Department like a doctors office. If people would use their doctors office or urgent care for non-emergencies the Emergency Department would be able to treat real emergencies faster. Oh, and when you have been waiting for a long time and you hear noisy helicopters constantly landing on the roof or dozens of ambulances backing up to the building, the fact is that there are life or death issues being addressed that might just suddenly be of a higher priority than your issue.Thank you UNC Health ED staff for doing what you do regardless of the gratitude of the patient.

ER department thank you so much

Used many times. Always good medical service, attending doctors, nurses, and support staff for some very scary, life threatening situations. In our recent experience, especially good with triaging during this pandemic. Thank you for being there on the front line.

Father is in burn center and nurses changed visitation procedures even though we were advised he would not make it through the day. Please implement consistent COVID policies. ... this is difficult enough.

My mother is in the hospital sick and without a cell phone. I’ve called them three times and I’ve been hung up on all three times. The first time they didn’t even answer! Just lifted the phone and dropped it back on the receiver. Terrible service for no reason!

Everyone that cared for me the night I went in was extremely pleasant. No one wants to be in the ER, so its really important that the staff can remain upbeat despite the trying conditions. The only real complaint I have is that I dont honestly know how the setup isnt a privacy violation. For seven hours I was in a bed in a hallway where the only separation between me and other patients was a small curtain. And if you walked in the hallway, you could clearly see everyone around you. My fiance and I were able to hear the names and ailments of everyone around us, and I was able to hear one mans entire social security number (I tried not to). I dont fully understand how this is legal?

If you were dying or cut off your hand this is mildly a better option than staying home... expect common ER wait time to be about 12 hours been to this location 3 times every time this was my experience... i cannot speak to staff inside one you see a doctor... i never could stomach staying that long waited outside for fear of jail time

Had a painfully long 9 hour wait in the Emergency Room but was very pleased with the staff and care received. Was very impressed with Dr. Matthew Scholer. He brought things to our attention that another hospital never even told us about when we were under their care. He answered all of our questions - excellent doctor.

L will never step foot in UNCs Main ER again. I was having a panic attack November 2018. I was treated like a drug seeker and mocked by one of the nurses.(Later someone apologized who also over-heard her) While I lay in the bed waiting hours for medication, there was a party going on at the nurses station 3 feet from my door. They were, rude, loud and unprofessional. I am a pharmacist who trained at UNC. I am absolutely appalled by this experience.

Worst facility I have ever seen. My wife has currently been waiting to be seen for over 7 hours. She has spine problems so it is unbearable for her to sit in a chair for even short periods of time. But 7hours! Staff is very rude. I simply asked for a possible estimate of time, and was met with a very stern response about my attitude. And told if I couldnt wait then leave. I am very shocked as I was treated here years ago ( not in the ER) and received the highest level of care. Will update when we are seen. If she can stand to wait that long.

We went to the er on 2 24 2020 and was there from 1130am until 730 pm and I tool my daughter because she was having pain in her stomach and had been over a month they cked her blood and gave her a CT scan said they couldnt give her a MRI or a upper Scopus that she wold have to make an appointment with the go doctor they kept her over night one time for this y couldnt they this time and she had a pa not a reg doctor tto my opinion this pa was not very proffesional

Stop leaving low reviews on ERs our society would be in shambles without emergency medicine all of the reviews are just gripes imagine what the doctors nurses coordinators and staff get to deal with!Yes. Its taking you quite some time to get seen for pains, there is a balloon holding open a mans heart.Thank you to all of the brave and crazy people that give their lives and time to help us.

Neurological Issues Beware. I went to the ER for arm pain and weakness on my left side in mid-June. I was hoping to receive an MRI and a referral to a Neurologist. I spent 5 hours in a hallway and explained my symptoms over and over again to multiple residents and then finally the chief resident. I was refused the MRI and was told they could not refer me to the neurology department, because THERE IS A WALL BETWEEN THE ER AND THE NEUROLOGY DEPARTMENT. Do not visit the ER in the attempt to schedule a neurology appointment. The doc told me he is sorry about this and that sometime the medical system fails you. I spent my whole day there and received no help and was charged $600 after insurance. I have since found out that I have a ruptured disc that has been causing the nerve damage. This could have been caught in a simple MRI in mid-June as would have saved me permanent nerve damage on my left side.

One of the worst experiences of my life. I had to wait for over 4 hours to get finally taken care of. And the nurses did not care about my wellbeing whatsoever. I must say the doctor was quite nice. But the vibe of this ER is awful. There is trash everywhere, disorganized, and the nurses are rude.I would NOT recommend this place. And I come from a third world country, I know what precarious feels like. This is definitely worse...

This is where the doctor/resident rejects go! Ive never seen or dealt with such a disorganized group of people. I was supposed to have blood work. Been given fluids, I was extremely dehydrated..and pregnant. They simply forgot? You would think in their line of work, when the stakes are kinda high.. they would be more mindful. But, no. We saw predominantly residents with zero bedside ma inner that carried himself like a 12 year old.Avoid at all costs.

I used to like this hospital but their level of compassion has dropped off dramatically. I can’t even get a simple question answered. And when I needed to inform the nurse about something I was redirected twice and told to stand and wait. I have chronic constant pain that inhibits my ability to stand. They didn’t offer an alternative. They are all short and rude. Even the doctors are disrespectful. I just want to find out why I’m in pain and they treat me like an addict. I’m not on anything. Never have been. I’m just in pain. They have no compassion.

I went to the ER with no other options, I had been on a medication since I was 18(31 now) and after a battery of unnecessary tests they found nothing to warrant what they accused me of. I had wanted to come of the medication but that it could result in death. Dr.Lawson and his med student forced me into seeing one of their providers for addiction treatment. I am not an addict and have never abused any medication. But they said that there was no other choice. I talked to many doctors and they said UNC was WRONG. It caused more life threatening side effects. They are a fraud and my lawyer is already pressing charges. They are hack pushing for pharmaceutical companies. Steer clear! Your life depends on it!!!!!

Normally the compassion here is felt and my last visit I went in at 11:30am and didnt get seen or even checked on within the 5 hours I was there!!! I finally decided to go home and nurse myself back to health! They were understaffed and stressed out which I get but they could have at least made sure people were checked on and comfortable! They made me feel like I was not important to even talk to.

In November, I had a very cyst on my left ovary (I was a few weeks pregnant at the time) that had twisted in the middle of the night. So I went in and waited for almost 4 hours screaming in pain until they FINALLY sent someone to do an ultrasound. A couple nurses came in and told me to be quiet during those 4 hours but that was all. I would never bring my child there.

The Doctors and medical staff was very nice. I would always come back.Ppl have to stop been rude to the staff .....update !I was again in for I very bad ear infection in October 2019 like always they was very helpful and caring. The ER Doctor called a ENT to check on me UNC is the best place to go. Thanks to everybody you guys are amazing.

In the two hours that I sat in the waiting room of the emergency department in excruciating pain from an IUD displacement, one person was called back to be seen. One person in two hours? There were three people in the waiting room. Three. Does it really take that long to call the person back who is in excruciating pain and who could be in danger of the effects of an IUD displacement? Doesn’t seem like a great hospital to me. The staff was incredibly rude and could not provide me with a wait time. I won’t get a chance to comment on the doctors because I didn’t even get a chance to see one. The UNC hospital system has greatly failed and focuses more on boasting about their reputation rather than actually seeing patients. Go waste your time somewhere else.

Been here about three times so far , alot better service than other area hospitals. Every nurse we spoke to was very nice and professional. I would recommend unc to anyone!

My kids was soo sick we was inside the room for over 2 to 3 hours the only one came it’s the Discharged guy to take the Med info other then that it’s like we was never there. Never again I would recommend duke. UNC Filthy hospital

This is the worst er experience I have ever had. I have been waiting in the er for over 7hours. I understand the er is a busy place but this is a very very long wait time to stay in an er.

Im just very disappointed my experience with them lately he hasnt been great. My first complaint is once we got to the ER department the valet said that they didnt have any place to park my vehicle mind you Im there bc my child Sprint her leg and that I would have to park in the parking deck which cost a dollar fifty an hour and not knowing how long Im going to be in the ER I thought that was kind of ridiculous my second complain is one of the doctors had put a splint on my child and later I found it was put on wrong causing my child to have sores on her foot from the splint rubbing against it. I just thought it was beyond ridiculous something so simple !! They just really need to get on top of their game .

Not sure why they do short info when you come in wait for 2 1/2 hours then they register you and sent back to wait havent even seen anyone

I use to love it here but After tonight NO!!!! Ive had a serious stomach pain & my uterus was killing me. I have a history of a cyst & I just wanted to make sure I didn’t have it & everything was ok. The nurse who checked me in was very rude !!!!!!!! I told her what was wrong with me & she says “So you here for your stomach or throat which one ?” I waited 3 hours with this pain & freezing cold ! Mind you there was barely anyone in the waiting room no one was getting called for almost 2 hours. Ppl after me who looks oh so fine got checked. I told the nurse i was leaving & see the doctor tomorrow. “you understand we are bery busy & We are a ER. You understand right ? Its not first come first service so?” With a rude attitude. Very disappointed on my visit tonight !

Super professional and attending. Though not the place for routine healthcare, as some might think, the doctors do their best effort to come up with the most efficient and satisfactory treatment to get you out of there as soon as possible, but without compromising your health.

I had surgery there and stayed a week before they are awesome and kind and the nurse I’ve seen ever since is my favorite ever

I was triaged for a slip and fall, swelling in my neck and weakness on my left side. I received CTscans, MRIs, and was in pain for the majority of my stay. I arrived at 5:45pm on December 26th and my boyfriend finally got upset around 3am the following morning, after I had still received no answer to the source of my pain or what I should do next. I hope others will be able to find acceptable care in an emergency.

Sit and wait 3 hours. The doctor comes and talks to you for 2 minutes, sends you home with same pain I came in with. Will not be back

If I could give it zero stars, I would. I arrived at the emergency room at 10:30pm, in excruciating pain from an ear infection. I sat in the waiting room for six hours. When I asked a nurse how much longer I would be waiting, at around 3:00am and in tears from the pain, she told me that sicker people go first, hopefully someone can see you sometime, and didnt take my pain seriously. Luckily, there was one incredibly kind nurse who took me in to see a doctor because I was in so much pain. I finally got treatment and left at 6:30 a.m. In all, I waited seven hours, on a Monday night, for treatment, and then had to pay $10 for parking because I had been there for so long. Suffice to say, I will never be coming back.

Just checked in at UNC emergency, I have to say that these people is really rude. I just got yelled at the check-in for no damn reason. I will be looking for the supervisor on my way out.

Don’t go at night! You are going to spend hours watching 95% of the employees walk around drinking StarBucks and chatting. Sad there is such a difference at night!!

Very inefficient and poor communication. The resident was shocked herself that our inhaled epinephrine order for my 3 year old took over an hour to come down. It wasnt until we said something did it magically show up. Funny how it took 5.5 hours to just get a dose of steroids and inhaled epinephrine, yet when we told them we were leaving the insurance lady was in our room within 20 seconds to collect payment.

I was taken there from another department because my blook pressure was extremely high. After telling the doctor why I was brought to ER, his response was, You have no other symptoms, so why did they bring you here. He checked my BP and it was extremely high. He told me to follow up with my MD and left the room. Very unprofessional. Very disappointed.

After spending way too many hours in unbelievable tooth pain, I came to the emergency department in tears. Within two hours I was seen, treated, and released. My pain level was at approximately 4 billion when I walked in, and came down to a 3 when a left.Thanks for helping me breathe again!

Waited 7 hours for a doctor to see my daughter that had a back earring piece stuck in her ear on A Tuesday night, worst part is there was not many people in the waiting room!!! Then you have to pay $10 for parking!

Its a comlete fraud facility we went for our sons treatment we were waiting for 7 hours for noting and after two weeks we got a bill for $ 2200 dollars.

Friendly, knowledgeable, and patient overnight staff.

We had the worst NP named Kathleen Tiu. She treated me like a prisoner.

If there was anything lower it should apply to this hospital!

If I could I wouldnt rate anything. We have been in the emergency department for several hours. We have pressed the call button like 100 times and no response. This is by far the worst experience ever.

Do NOT GO .find a better hospital they are unprofessional thieves and need to be shut down!!!

Serious problems need a serious hospital.

Best Hospital In NC

The slowest hospital ever!!!

I almost died waiting there

Great place

They are great!