If I could give this company ZERO stars I would. They have been nothing but terrible since I started with them. The customer service reps have misinformed me about coverage multi times when I called in to clarify on policy details. I had to end up filing a claim with the department of insurance to get them to correct their mistakes. STILL fighting with them on claims even AFTER IVE MET MY OUT OF POCKET MAX.TERRIBLE is an understatement.

I cancelled my insurance in February and ended autopayments. Then they started mailing me bills. Then I tried again in May. They said it was cancelled. I am still receiving bills that are piling up to over $1200. The bills will not stop coming and they will not leave me alone. I have reported them to the Better Business Bureau twice. They will not stop billing me after cancellation.

Got new insurance and asked to cancel. Still charging me for premiums after I wanted coverage to end.

What a joke!! Save yourself time and money go somewhere else!!!!!! Worst company!!!! So disappointed!!! I’d be better without insurance!!

Save yourself the time and money and never use this insurance company. Constant issues on primary and secondary insurance, they are my primary due to the birthday rule and they consistently deny benefits. If you have other options take them, I will be dropping them as soon as my job allows.

Best insurance we have ever had! We have had it for 4 years now, and my wife and I have had 5 surgeries and never had any issues.

I have been very impressed with the coverage I have received. When you get a cancer diagnosis, you have so many concerns. I dont have one complaint against this company. Thank you for me not having to worry about that.

Every time I have a questions or concern I am so impressed with how quickly they answer the phone and how friendly they are! Today was no exception. I called in and talked with Karen about a bill I should not have received and she instantly asked for my account number with the company and the phone number and called them and resolved the issue on the spot! Highly impressed!

I’ve been with Health Alliance for over a year. I’ve been to more than 6 different specialists at Carle and have generally been happy. I don’t know why people here are complaining. I’m middle aged and have been happy with all my health insurance plans.

I am so disappointed in Health Alliance and their lack of consideration to approve Lutathera (PRRT) radiation therapy for my sister who is fighting neuroendocrine cancer. Her doctor, who specializes in this rare form of cancer at Barnes in St Louis, has recommended this as her next step of treatment and yet Health Alliance is denying the treatment for her.One reason they stated is because research has not shown that the treatment would improve her outcome. Really? Do you realize how upsetting it is for her to read the reason you gave to her? If the treatment can extend her life, how can that not be improving her outcome? How sad is it that Health Alliance has the power to make life and death decisions without all the medical knowledge needed to make those decisions. Barnes has appealed your denial and in less than 24 hours you have denied it again? Obviously, you dont really care and she is just a number to you.As a result, not only does she have to worry about her children and husband, she is now faced with a decision if she wants to move forward, being faced with a $50,000 fee per treatment or $200,000 for the four cycle treatment. I dont know about you, but most people do not have that kind of money to pay out of their pocket. I always thought that is why we have insurance.I guess we now we know why Health Alliance is known to be very difficult to work with for tertiary providers. I can only hope you will reach out to me for more information and give reconsideration to her treatment. She has such a rare form of cancer, I would think you would want the specialists at Barnes to provide this treatment plan to not only help her but potentially help others that have the same diagnosis. Shouldnt we all be working towards the same goal for finding a cure?

I talked to David in the Health Alliance Medicare area and he was so helpful and went way beyond my expectations to take care of the issues I’m facing

Unfortunately, they are bottom line motivated and not customer motivated. I made a human error entering my banking info for payment and they charged me $25 instead of kindly telling me I made the mistake. Customer service followed up with a call to tell me the situation was investigated and they were not willing to waive the fee. I should have been more careful and double checked me work - their words. Horrible strategy for a company to lack empathy during a pandemic when people are out of work (I have personally been off work since the end of March 2020).

Unless you are in the worst possible level of need for health insurance do not go through Health Alliance. By choosing this company you are deciding to put your own well well being at the hands of those whom do not posses integrity or sense of urgency. If leaving 0/5 stars was a possibility it would be done.

This insurance company makes decisions on my health care without physically seeing me; practicing health care without providing me their medical credentials, if they even possess medical credentials; are rude, unprofessional and argumentative and are slow to respond to decisions they make regarding ones medical care.Yet they have no information on hand and must rely upon the person paying for their inappropriate, questionable health care benefit practices.Thank God we are upon open enrollment (aka open season, hahaha) season. Time to look for a more responsive provider.

My prescription cost doubled with no warning from them.

Have used frequently and have had no problems even on an appeal.

I talked with Willy Kelly: ask for him. Hes patient, caring, helpful, and knowledgeable. A rare creature indeed among todays insurance agents. I am rating only him here, NOT Health Alliance as a company.

Health alliance sucks,they charge outrageous premiums,and they try to get out of paying anything,at all costs.

Been with Health Alliance for 10 years, but that will be ending this year. Had first major medical need (ankle surgery) and while Health Alliance covered the surgery as expected, they only will cover 1/3 of the requested physical therapy visits. Have complaints with them, IL Department of Insurance, and provided a letter of medical necessity from my doctor, but am not hopeful. Everyone has their own experience, but one reason I hope you consider this review... Im a doctor (seriously)!

I don`t know what these people are talking about, I`ve no problem with them ever. If your nice so are they, so try that. Same thing with it all.

I normally do not go public with my issues with companies, but I am this time in desperation to get a response and a solution. I called Health Alliance the first week of January because my son’s new policy for 2018 was the wrong amount (overcharged). They apologized, saw the mistake, and told me it would be corrected in February and a reimbursement adjustment as well. I was happy with that solution until February came and the payment amount was deducted once again of too much, and no refund came. I called again the first week of February. I was told at that point she would need to look into it and she would get back to me. I waited over a week, and decided to call back. I was then told that it was being passed on to be investigated and I should receive a call the next day. With still no response, I called back once again on February 20, and had to leave a message. I received a call back the next evening From Janet telling me it was being passed onto Holly and I would receive a call on February 22. It is now February 27 and I feel I have been more than patient with them. That is why I am reaching out in this way, hoping this gets noticed and addressed.

Here is a brief summary of my experience with Health Alliance. I believe in fairness. I believe in justice. These are two qualities that Health Alliance is diametrically opposed to. They operate under the idea of continuing to charge customers after the customer has left their company. I had new health insurance as of January 2019. My premium with Health Alliance was $55 a month. Then in January when we dropped their company for a new one we received a bill from them for $150. Now essentially holding a gun to our head they are threatening to take us to collections even though we ceased our contract with them before they even charged us. They want to destroy our good credit. We have worked so hard to build up good credit. I know you should not negotiate with terrorists but now I understand why governments are forced to do it. Please I beseech you, if you are a potential customer, please dont do it. If you love justice. If you love fairness then take a stand against corruption. Let us unite against Health Alliance. Let us not rest until every vestige of their corrupt disgusting practices have been exposed and they have met with swift justice. If Health Alliance would contact me and help me with this issue I would completely change my view of them.

My mother had a major surgery in November and today received the bill for her portion. Its larger than her remaining deductible and without a 24/7 service line, its clear Health Alliance has refused to recognize that it services the Champaign-Urbana METROPOLITAN area. If the hospitals are 24/7, and my car insurance is 24/7, why is my mothers health insurance NOT? I am extremely disappointed Health Alliance continues to refuse modernization and being HELPFUL to its clients. Youd think if you were running a medical business, youd be decent and allow customer calls all manner of the day. But nah, if the people using Health Alliance work until 6PM, Health Alliance just says screw them.Nothing like intentionally frustrating and failing to provide accommodating services.

Have never had an issue which was not resolved quickly. Everyone I have dealt with is always friendly and helpful

Haha. Welcome to the USSA! Affordable Care act is not only NOT affordable, but there doesnt seem to be any care involved at all. Miss a payment and prepare to wait a week or more for them to update their system. If you need medicine sooner, they are happy to decline. Meanwhile, still giving handouts to able bodied people who just dont want to do anything to contribute to society.. Justin give me other peoples hard earned money. Ho hum....

Wonderful customer service!

Do I have insurance or not????I am supposed to have insurance coverage through this company Jan 1, 2018 but have no card, no documents, and they refuse to call me back.I left 3 messages since 12/15. I did get an email on 12/27/17 that said they received my application but it hadnt been processed yet.The only people that will talk to me say they have no way of seeing if my name is in the system or not. (But I am told that I just have to go to my doctor or pharmacist and stand there like an idiot and assure them that I have insurance).I chose this company over the others, and now that open enrollment is closed I cant make a different choice!

Good luck getting them to call you back. They are terrible at getting back to their providers & members, I should know, I use to work there, which I also would not recommend. More to come...

I had a heart transplant with Blue Cross. I was worried about switching insurances because I need my transplant doctors. I called Health Alliance on two separate occasions by phone and once in person to make sure my doctors would be covered. I would not accept my new job if they werent. I have them the name of my doctor and the hospital I get treated through. They assured me with my 14 year history with my doctors it would be no problem getting them approved with a referral from a local doctor.Fast forward two months later they are still refusing to cover my doctors in network, forcing me to pay out of network prices to see them, or I can switch to a doctor they have a contract with. I am having to call lawyers.They lied to me to get me to switch to them, and are refusing to give me the health care I require.Get Blue Cross Blue Shield. Avoid Health Alliance at all cost. They may cover basic care in central Illinois, but if you have anything worse anything outside of the area you wont be covered.

This service is about worthless. They cant seem to get the claims in order and there is nothing they can do about anything. The only reason I am still keeping them is because I have no other choice. At this point I think I would rather just die than use this insurance which may just happen.

Had Health Alliance for over 30 years, since it was Carle Care. Never had a problem, ever. Im fairly certain most of the reviews whining about things dont understand insurance. People buying the cheapest plans they can get is understandable, but they need to also understand the details of the plan they have chosen. Also, Ive seen that Health Alliance actually covers MORE than their competitors in many situations, and in some instances that accounts for a slightly higher premium. They do need help on their communications in many ways, but the plan itself is fine. Lots of the changes in recent years, including cost, are due to government regulations, not the companys choice.

Everytime we talked to someone they were super nice. But I was paying 600$ a month and when I needed it, I was better off not using it. They paid 600$ of my hospital bill and it was over a 10,000$ bill. Was very disappointed.

Good luck getting them to cancel your subscription when you ask them to. I just spent months trying to get them to cancel it. They kept telling me it would automatically cancel after three months of non-payment. I called them multiple times and quit paying the premium. After about 6 months of not paying they finally wrote me saying it was cancelled. Today I just received a collection notice from them. They get one star because I cant give them 0. They need to get it together because they are terrible.

JUNK COMPANYI got my insurance with them and never used it and then I got a new job where I was provided health insurance so cancelled with them in early September and they still made me pay for the month and I didnt want to fight it so agreed. Then they charged me for October so I called and they got it voided and same thing with November they charged me so had to call again to get it voided. Now for the past 6 months I have been getting letters in the mail saying I owe them money because, I made them take my account information off so I wouldnt get automatically charged for Insurance I didnt use and didnt need.

I have not had any major problems with Health Alliance and so glad to have them as compared to BCBS. I had no problems getting my scans, surgeries, or procedures approved, other than the last scan being approved the day after it was scheduled. I always make sure my doctors are in network and all procedures are pre authorized. They usually keep the website updated, although a few things were still as pending on the website, after they had actually been paid out, or otherwise cleared. They are always nice and helpful if I have to call.

Health Alliance denied me a much needed procedure for pain relief. Because if that, I’ve been living with crippling pain for over a year. Worst insurance company ever.

My wifes coverage was dropped without ample notice in July, due to my credit card being changed. I was told by an employee of the company to pay June and Julys bill, despite the cancellation being effective 7/1. I did so under the impression that she would be reinstated, but she was not. Since I will be fined for her not having coverage and it not being an open enrollment, she might not be able to get insured until 2017, so were in a tough pickle. Ive voiced these concerns to HA, but the company could care less and one employee claimed that because of being dropped, she wont be allowed to get coverage from them in the future (while yesterday, someone else told me that she may still be able to get temporary coverage that would allow her insurance while I continue to be fined - another example of their doublespeak). Oh, and did I mention that they dropped her due to the payment exceeding a 30-day grace period, but I paid the bill more than 30-days ago and still havent gotten my refund? That tells me that they will officially hold their customers to a higher payment standard than they allow themselves.If you are choosing between insurance providers, the other choice is probably the better one. If you do end up having to go with Health Alliance and your credit card gets changed-drop everything that you are doing immediately, do not pause to breathe, and get it updated with them right away.EDIT - In response to the owners message, that is fine that there is a timeline imposed by the marketplace. But where was my notice of nonpayment for June and/ or a notice of pending cancellation?In regards to calling a supervisor to clarify my options, I am a bit incredulous. I have made multiple calls in the past month, including to a supervisor yesterday that attempted to clarify my options. Sounds like my two options are to open a HICS case, which I intend to do, or to buy temporary insurance and continue to be fined. If there are other options available, that would contradict what was discussed in yesterdays conversation, though that wouldnt be the first time that your workers have contradicted themselves.

Dishonest, morally bankrupt, criminals. You know how they get that enormous campus in Southwest Champaign worthy of a billion dollar internet company? They literally suck the lifeblood out of their customers. Of course this review is pointless because likely if youve heard of them, you have absolutely no choice about using them.

Reading the review words just escape me. We have never had a single issue with the coverage provided. Every time I have called customer service to ask any question, I have been helped above and beyond.Everyone single one of my wives issues has been dealt with, payment have been on time to the Doctors offices, or hospitals. We were told it would take four to six weeks for approval for a surgery from the doctor because of having Health Alliance. We were approved for the surgery in two weeks.We have never had a single issue with the auto pay, so I am a little surprised at the issues other are having. This coverage has been better and we have paid less in the long run than with United Healthcare last year on the exchange.So all I can say is thank you Health Alliance for all you have done for me and our family. I only hope you will be available on the exchange next year, or will offer your health coverage to individuals and families.

This company is very quick to take your money, but if youre just a little late with your payment, they drop your coverage. My Internet company tries harder! Their payment system has changed several times and I used to have problems with AutoPay because they insisted they had the wrong credit card information (my credit card hasnt changed in years, other than the expiration date -- and that wasnt even the issue as far as Health Alliance is concerned). Health Alliance will not email you if your payment is missing, they will not call you - they will just drop you and they do NOT care. No other company or system in the U.S. would leave you alone if you missed a payment.

Retroactively trying to weasel out of claims from ten months ago since I recently dropped my coverage claiming that we had no coverage.

I have submitted claims that we paid out of pocket 5 times. I have faxed them twice and mailed them 3 times. Every time I call I get an extremely friendly CS rep who tells me they will take ownership of the problem and its weeks and nothing happens. I call and there is no record of our claims. These are thousands of dollars we have paid out of pocket and we are not a rich family. This hurts us financially. I have never worked with a more incompetent group of professionals.

I was with Health Alliance for 20 years by now and never had any problems, although sometimes my situation required very fast and complex decisions. I think most complaints are caused by the general idiocy of our healthcare system rather than this particular insurance company.

Health Alliance denies treatment for a life-threatening condition. I have been getting monthly infusions for this condition in Europe. I just came to the US and Health Alliance is denying continuing the treatment. They claim it is experimental, despite hundreds of medical journal articles to the contrary. Yet, they didnt recommend an alternative (there isnt any).If you guys at Health Alliance know better, can I come to you for treatment? What treatment do you suggest? Prayer?

I would give this place zero stars if that were possible. I am complaining on a different level than others. I have to deal with these people through claim processing and they clearly do not know what they are doing. When you ask for a supervisor they become extrememely rude. We have had nothing but issues with them for severals years now and it just seems to be escalating. They have every excuse in the books and there is no reasoning with them. They will also changed the member ID on claims then state it cannot be paid as there is no coverage. Guess what our ID was correct and it very clear on the claim we sent. I could go on about how upsetting and trying this insurance company is to deal with, I will stop now.

Worst experience by the representative, esp. this lady I met. We went there because my friends claim got rejected, it was my friends mistake. Hence, we went in person to this branch, so to make sure we do not make any more mistakes. Firstly, the lady sitting there didnt knew the policies properly. She kept on saying our insurance policy dont cover the claim. We knew she was wrong and we kept on insisting are you sure. And after long search, she found it and said Yes Yes you are right. Then 1 month passed and nothing happened. We went back again, same lady came back and she said they again filed it under wrong member ID. Her solution was I will submit again. I said what will you do differently then before to make sure it doesnt happen. And she said nothing. All I can do is submit the request. That was her solution, I can only submit. So she was saying it can happen again again and again. And she cannot do anything about it. And as expected it again got filed under wrong member ID. If this insurance was not from company, I would have left that very day.

I give Health Alliance a 3 out of 5, because its about on par so far with Blue Cross. Today I was give a call back regarding getting my insurance card. The representative was very helpful and patient.

I have been trying to contact someone for a week now with absolutely no answers. Coverage started on the first, payment due on the first but I didnt even get my bill or account information until the 3rd. Cant login to account, tried sending to my email for the password but never received email. Tried submitting service request, no answer. Set up for automatic payments and my payment hasnt gone through and I received a bill anyways. Havent even been a customer for a month and Im fed up.

Dont bother they suck. My Mom had me pay her premium and I did 2 months later they cancelled her because they dont have a record of me going in to pay it. They wouldnt even let her go in and pay the premium just dropped her.

I have had great customer service. Pharmacy coverage. So far great insurance.

Whenever I have had a problem,they have always helped out. I have a case coordinator who talks to me every two weeeks about doctor appt, medicine , how I am feeling what I need to help me mentally, physically, anything to help improve my health. I seriously have never had a problem that thy did not help get it fixed. I live in the Pekin/Peoria area, so seeing doctors or having test or x-ray, MRI’s have never been a problem. Good luck Health Alliance. You do a great job.

Ive had great customer service with Health Alliance when I have called....but honestly this is the worst health insurance Ive ever had. Is anything covered? Really disappointed with the lack of coverage they provide, even for routine care.

Long story short I moved to a new address and started a new policy Jan 1st 2017. I received my bill for January at my new address and paid it without issue. However, I did not receive a 2nd bill for the moth of Febuary, which went unnoticed by myself. I was informed in the month of March that a bill from Health Alliance had shown up at my previous address, the payment amount was double my normal premium so I assumed the bill must be for the month of February and March so I paid it and went on about my life. My bill for April was also sent to my previous address and again, I went out of my way to retrieve and pay it.In May I went to the clinic for an office visit and when I presented my insurance card I was informed that the policy had been cancelled in Febuary. I then spent the next 2 days and approximately 6hrs on the phone being treated like an animal by customer service and being told that my policy would not be reinstated due to the fact I had missed the 30 day grace period for paying the bill for the month of February, which was sent to the wrong address. They repeatedly told me that it is my problem to know when my bills are due and that it was my fault that my policy was cancelled, regardless of if they were sending my bill to the right address or not. After 4 different reps told my my policy absolutely could not and would not be reinstated due to Marketplace guidelines I finally got through to someone who would listen to my case. I then had to take the morning off from work and drive to their offices and present them with my bills that were sent to the wrong address. He begrudgingly reinstated my policy and reiterated the whole its your responsibility to know when your bills are due thing that they like to say.So essentially I spent a ton of time and went through an emotional roller coaster to get my rip off of a policy reinstated. Ill never understand why the first 4 customer service reps told me my policy could not be reinstated. Ill also never understand how they get these people to fight for a faceless, multi million dollar insurance company. I hope theyre making 6 figures.

Health Alliance is impossible to work with. I have spent so many hours trying to get my meds ...we changed to this plan at Jan 1, and it is now the middle of June. I still have not gotten whatever approvals and authorizations I need for my one prescription. One of the other three, I got filled last month for approx. $38, went to pick up today, and it was $124.05. Asked why so high, and he told me I had a deductible...this is a generic drug. Really??? Their provider website has incorrect info, doesnt sort properly by area, or specialty, and they drop providers by time you can get an appointment time. We may have been paying nearly 44% more on our previous plan, but it looks like its not saving us any money, and is costing us non-quantifiably in our time and aggravation

I am having the worst experience in my life dealing with ‘Death Alliance’, you read it right. They don’t care about your health at all. They want you to die and let your life insurance pick up the tab. All they care about is collecting those huge payments through the group plans and they don’t like covering their clients, especially the really sick ones. They deny every request for MRI’s no matter what.I have a giant bulge atC3-C4 and smaller protrusions at C4-C5 and C5-C-6... I had to call and complain to health alliance, who then blamed everything on the third party company they hired to deny all of our claims... Evacore. I called Evacore and they blamed everything back on Health Alliance.I’m a police officer and my condition has the ability to restrict me from doing my job if it’s not taken care of properly. It could literally end my career. They don’t care at all. The worst health care insurance provider on the planet and they should be ashamed of themselves.The physicians at Carle Hospital are the owners of Health Alliance, how is this not a conflict of interest? My doctor is part owner of the company that denies his requests for diagnostic tests and the surgery I NEED!!!!If you are a patient at Carle Hospital like me, this is the reality of your situation.

They do everything they can to make sure THEY spend the least amount of money possible on your care, including lying about what is necessary for network coverage and not covering care at the level laid out in the Summary of Plan Description (SPD) - coding doctors and facilities as non-partners when they are partners according to the SPD. They make it very difficult to obtain necessary pre-authorizations by not sending the necessary paperwork to the appropriate people. They take MONTHS to process appeals. Overall, they partner with inadequate, undertrained facilities and make the process of getting quality care so stressful that it is detrimental to a patients recovery.

This has to be the WORST insurance company on the face of the earth. I would be better off pooling the money i pay them into an account and using it on dr visits than the help they provide.I have been in chronic pain for years and had a recent issue that sent me to the ER. I needed a CT scan but did not know how much it would cost with my insurance. It was after 5pm so no one was there to help me figure out the cost when we (including the ER staff) were trying to contact them.Now i have been in pain with the same issue that sent me to the er and have scheduled a ct scan after the problem did not go away. Finally an end to my pain was in sight. Ha i was a fool to believe it would be that easy. I get a call from my doctor office the day before the scan to be told we need to cancel it and move it back TWO WEEKS due to insurance not approving it yet. They said this insurance company (Health Alliance) is INFAMOUS for taking the full time they are given to approve these things in hopes people will go ahead with them and then they can avoid paying for any of the procedures.I will never trust this company, and neither should any of you.

I have been with health alliance for 26 years. They are refusing to pay a claim for an mri that they preapproved and never paid. They are using the excuse its been over 18 months. Carle hospital is suing me for it now. Maybe thats what I will tell carle is to bad its been over 18 months. I will be leaving this company for this treatment even though Ive been totally honest with them and paid them back for a cat scan my wife had done and we were paid for it and I reembursed them for it and they would have never known. I will be filling with the bbb as well as the insurance commissioner as well as taking them to court. I would avoid this company no matter what.

Clearly invested in letting people die for their own financial gain.

According to Health Alliance my payment was 5 days late so I was CANCELLED...without a phone call even to warn me there was a problem. My check was dated late 2/25/2017 and the payment was due 2/1/2017 but it did not clear my bank until 3/6/2017. I have no idea where it went in the mail but my tough luck. What other company gets away with dropping you with our even a courtesy call... this is my health for Gods sake! I am frantic! $557 a month for average coverage...the government says I am rich enough to afford this, NOT! But how can I not have insurance...well I am finding out now. Cant find another company worthwhile to throw away my money at. The lawmakes dont have this issue, they are not on Obamacare. GGGGRRRR

My wife works there and loves her coworkers and her leads. We wouldnt be where we are without this place.

When we had twins I contacted them for the insurance coverage that my wife has had since 2009. They said we had to call them in 48 hrs to be covered. My wife and I have had three children prior to our twins with no mention nor problems. I CALLED BCBS. THAT IS MY BUSINESS INSURANCE PROVIDER AND THEY COVERED THE BILL! HEALTH ALLIANCE IS A THING OF THE PAST!

Absolutely horrible customer service. I went under my wifes insurance plan at her work so I cancelled my policies with Health Alliance. They still billed me for January 2018 and I have been trying to get ahold of them ever since. They just send you to a voice mail and no one ever returns you call. I have left a message every day for almost a week and still no one has returned my call.

Sitting on hold loop again. Not sure anyone works there. Sent to customer service voice several times. Left a message last week. Nothing back. Ghost company.

Great customer service - they were fast, friendly and gave me a great resolution to my problem.

Had a great experience with customer service. They listen well and are very professional! Go Health Alliance!

Last Thursday I had an ultrasound on my thyroid due to my doctor feeling a lump near my thyroid. We had to wait a week for my health insurance to authorize it in order to do the ultrasound. Today August 15th I get a letter that the insurance will not cover it & now I am stuck with a huge bill that I dont know how I am going to pay for. Now Im afraid they wont authorize my ultrasound to do the injections for my trigger points in my neck. I trigger points in my scalene muscles & sternocleidomastoid muscle. Back in 2009 I got hurt at work & never got the proper treatment & over the years the pain got worse. Now as soon as I get the injections I will be pain free & August 16th will be 4 yrs that I have been living in pain. My social life is nonexistence due to the pain. I dont fall asleep till my body gives into pure exhaustion. And now I have to have a hysterectomy due to adenocarcinoma in situ which the highest stage of precancer. I had it cut out last October with clear margins but cant seem to get a clear pap. Keeps coming back as atypical glandular cells. So my only option left is hysterectomy. For people that dont know adenocarcinoma in situ is a rare form of cancer. Only 5 to 9% of women get it & I fell in that percentage. It is also invasive if not caught early & we caught it at stage 0. So tell me you going to deny me of my hysterectomy. All I want is my life back! I wouldnt wish this pain on my worst enemy not even the devil.

I would absolutely NOT recommend this insurance company. There customer service is not knowledgeable at all. I have called several time to verify information and I get a new answer with each person that I talk to. There are not helpful in the least bit one due to the lack of knowledge and 2 the lack of caring......your job is customer service there the ones that are suppose to know and care/help.

Great experience with customer service, they answered quickly and got everything resolved quickly.

Helpful and polite. Well done.

I have had Health Alliance (HA) for several years. I agree on two things. First, they have pleasant customer service personnel (however even they seem frustrated by the behind the scenes bureaucracy) and Second, HA seems to be good for very basic, routine, care even though admittedly I did not need to use their services that much in the past. The problem seems to arise when you or your loved one, God forbid, experiences something more medically complex. After that, the denial of referrals, the endless delays in review and pre-authorization, the blame game (doctors fault, ACA, CMS, etc…) puts undue stress on the patient during their time of need.Although I can cite many examples, I will give just a few: First, my loved one was scheduled for an MRI, which took 15 business days to authorize even though the doctor said this could be serious and should be completed as soon as possible. The customer service rep told me that the doctor should have marked it urgent (even then it is second guessed) and the HA Nurse who critiques the doctors order needed more information which delayed the process. In another situation an in-network neurologist referred to a specialist outside of network and it was denied. The neurologist said basically you were not sick enough to warrant it,”, according to HA. Appeal denied. Disgusting! In yet another case a different in-network provider prescribed an antibiotic which was denied by HA, and the doctor had to scrounge samples to prescribe because no other antibiotic would work.There are no recourse from problems such as these as they have already been discussed with HA ad nauseum and their circular logic never really solves the problem just points the blame in different directions. Bottom line, even though you are a paying customer, you are a number, not person, and the compassionate care espoused by customer service is not backed up behind the scenes. My co-workers said this is what is expected now-a-days, and the doctors say it wastes a lot of time. I was hoping for more. Paying customers do deserve better. Often I wonder if the confusion is intentionally built into the system to discourage use. Anyway, I will switch companies soon.

Walgreens in Danville was not prepared for the volume of prescription transfers from Walmart. I waited today for 61 minutes to transfer a prescription. over an hour and a half to pick up an antibiotic. Very poor planning on Health Alliancrypla.half for a

My husband is a United States Veteran, he works for the military as a government employee and they just raised his insurance by 40%. For just a single person, he pays almost $300 a month for a single person !!! they are only out for money and not the young families they insure. We are switching insurance as soon as we can.

Website section where trying to locate Doctors, hospitals, etc. is horrible to navigate around on. Not to mention different people in customer service give you different information every time you call.

Website sucks!! Been trying for 3 months to register with no luck. Call several times and no call backs. Customer service.... there is none. Employees should work for Wally World.

Terrible experience. They do not care about customers and dont work anywhere in the tristate area. absolute waste of $2000 a year.

Worst place ever. They dont care about people at all.

Literally the worst insurance company you can have. If I could give negative stars I would.

I was going to choose this insurance as an offered plan through state job, however the reviews have scared me away. Thank you for your reviews.

Had a horrible experience filing a claim. First time I got the member id wrong, so the reimbursement was rejected. After that, I sent the same claim 3 times with the right member id, but they all got rejected for the same reason. Now its almost half year passed the service date, and I still didnt get my money reimbursed.

Cant find a doctor and an appropriate hospital that are both in network!

Horrible service when trying to get answers over the phone from them.

Horrible all I can say waste of money.

Pretty tough to talk to someone in customer service for just little regular questions.....................................were no the enemy - we are you! We are paying for a service!

Web site is a nightmare!