Katie is super friendly and helpful. We’ve done a few loans through her and they’ve all been very simple to complete. Highly recommend!

Always happy with the great customer service provided by the credit union! They are all very kind and knowledgeable. Special shout out to the friend who helped me out today!

I want to thank employee Stacey R. I am a fairly new customer after my bank I used for a very long time, closed in my town, Regions and with no notice, I was in need of a new bank. Anyway having hardship over 20 years my only daughter, 2 organs transplants going blind etc. I had to relocate my auto deposits and I over drew my account. She helped me out Tuesday, Aug 31st, over the phone. I am at ease and I will be in the positive by October, thanks to Stacey R doing an excellent job and good public social skills. Give her an award!! There are very few professionals today whom even care and cystomers or about their own secure jobs. To many being paid to work sit in their own homes. Stacey did her job today and did it 5*. I again thank her very very very much.

I was having problems establishing an auto payment schedule for an existing loan. I was able to speak with Greg when the initial set up which he did not do, did not work. He explained the problem and walked me through setting up the schedule and offered to go beyond to ensure things ran smoothly. He thought perhaps the timeframe was too short and would check the outcome on the following Monday. He gave me his personal number for contact and this is a true personal touch for any client. We spoke today and was able to confirm why it didnt take place and made me feel better about utilizing the online procedure in the future. Kudos for people like Greg who does not mind taking the time to spend with older and less technical skilled persons. Patience is a virtue and a good way to keep growing your clientele. Thank you.

I spoke with Greg a few minutes ago regarding how to set up a transfer from my external account to pay my VISA monthly bill. He was EXCELLENT!!! He walked me through, offered to stay on the line while I did the process. He walked me through step by step. Amazing customer service!!! I felt so comfortable and not rushed while I was opening different screens on my phone. Greg was very patient, kind, respectful and easy to talk to. He KNOWS HIS STUFF!!! THANK YOU Greg for helping me to make my monthly VISA payments so, so much easier. I truly appreciated Gregs fantastic customer service!!!!Mary E. Preston

Love working with Jose Herrera. He is so kind, ready & willing to help and explains everything step by step. Could not recommend enough. Definitely someone I trust with anything to do with banking and loans.

Generally, I bank with Chase as I used to live in the Chicago-land area and they were the most efficient as far as being able to find one anywhere, anytime you needed. When I moved back to Champaign several years ago, I sought out a personal loan from UICC in order to consolidate some debts and boost my credit. They made the entire process feel quick, efficient, and painless and provided wonderful customer service while doing so. Although I have since paid off that loan, I have kept a savings account going through them because I genuinely enjoy doing business there, and may plan to switch over completely in the future.

Jeremiah made the car loan process easy and he went above & beyond to make sure I was able to get the car I wanted on time! I truly appreciate all that he has done for me and cannot recommend him enough.

Katie was extremely helpful. This is the second loan she has helped me with and was extremely quick to answer emails when going through the process. She was very kind and patient and answered every question I had with ease.

Becky was fantastic to work with. She kept me aware of the process the entire way and let me know of any potential issues we might incur. She made it very easy. It was an excellent experience!

Katie made our loan process seamless. She answered every question, handled everything virtually, and offered us assistance in lowering our interest rate on other loans. Savings us a ton in interest charges. I cant say enoughgood things about her and the credit union. I would rather bank locally and get the personal attention for financial matters. Thank you Katie!

Wonderful experience when setting up a new bank account with Kayla. She was very friendly and knowledgeable about all the accounts. I highly recommend checking out U of I Community Credit Union!

Aubrey was WONDERFUL. Answered ALL my questions over SVERAL phone calls.Never got annoyed with me and was super prompt and helpful.Made me excited to bank with them.

Financed my car through UICCU and had a great experience. I received very quick and thorough responses from my loan officer Katie and got a stellar APR. definitely recommend!!

Excellent, fast service and follow up. One of the easiest loan processes Ive experienced. Katie was great to work with and very responsive to questions , she made this easy!

Staff is the most knowledgeable and efficient in the business. Excellent rates and even better service. Highest recommendation

Aubrey is excellent at what he does!! Very professional on the phone. Kept me informed through my loan application. Great asset to the company.

I have been a long time member of UofI credit union and I have had multiple lending products with them. There is a reason why I keep coming back despite not being in the area - thats because of the awesome people like Katie Bogner who work at the credit union and make customer experience so awesome. You are not a number on balance sheet, but a member of an amazing family. Love it!

I worked with Jeremiah to finance my new car, and it was a fantastic experience. He was very responsive to my questions, and made sure to get everything done in a timely manner. I would definitely recommend UICCC to anyone looking for financial services.

Everyone that I have encountered at this location have been very kind, understanding, and helpful! I appreciate their assistance greatly! I also recommend, Malina Baugh for any loan assistance! She is friendly, very helpful, and prompt in responding to messages or emails! Thank you all!

I have been with the credit union since my undergrad years. I have been working with Katie B. for quite some time now with car financing. She’s quick to respond, shows great attention to detail, and wonderful to work with. I’m fortunate to be apart this credit union.

I would like to commend Kayla Eagle, Celia Mueller, and Rebecca for their excellent customer service and for going the extra mile to help me with my extraordinary needs.

Love the mobile banking. I live in a different state and it makes it so much easier for me to deposit money!

Great experience as always! I have worked with Katie since 2013. She is helpful and knowledgeable. I would recommend her to anyone.

I received an email offer that beat out every other lender out there for a refinance, happy with my experience. Easy process and super helpful rep.

They are so easy to work with. Friendly and very professional staff. All my loans are threw them. Love this Credit Union!!!

Kayla and Caley are incredibly professional and helpful. Received the absolute best customer service from them today.

Ive been a member for many years, and never had a bad experience. Theyve always met all my banking needs, and the staff are friendly and helpful.

Amanda Mallory is a Frontline Coordinator at U of I Credit Union in Champaign . She has gone above and beyond to assist me and my family for the past 5 years , without her help we would have been lost . Amanda deserves an award for exemplary service !

When it comes to professionalism, courtesy, promptness, U of I credit union does it all! They have always taken care of me. Thank you so much!!!

Excellent customer service by Becky Anderson in initiating and processing a new HELOC. From start to final details she was knowledgeable, direct, and personable.

Even though Im 700 miles away from UICCU, they still were able to handle my new car loan and offer a rate 3-times better than the dealer! Love dealing with UICCU and their awesome team!

The service and experience Amanda Mallory and Angela Conner provided was top tier. They were very informative and helpful in what I was needing. Thanks again ladies....You brightened my day. Thank You!

Katie is awesome! She was easy and pleasant to work with. Her attitude should be the standard for how to work with members.

Katie Bogner was very professional, efficient, accommodating and friendly! Highly recommend U of I Credit Union.

Martez was very helpful and patient and resolved my questions. Did a great job.

Gregory was extremely helpful and professional. Thank you so much!!

Great, personal, quick service setting up a new account. Very knowledgeable and helpful refinancing a car as well

Jeremiah Lowry is the absolute best... Goes above and beyond

Positive, knowledgeable staff. Helpful attitude and great service!

Anytime I have a need, the credit union provides. Gregory provided fast and exceptional service and I couldnt be more thankful.

I was interested in refinancing my auto loan and I had an opportunity to do business with UICCU. I am glad I did!! I had an excellent experience and received great customer service Katie Bogner at UICCU. I highly recommend UICCU!!

Always wonderful to work with.We highly recommend U of I Community Credit Union.

As always uicc is the best in the business. Always there to help!

Alecia was a great help and very kind. She solved my dilemma.

Extremely helpful and patient representatives. My problem was self imposed but the representatives walked me through everything and I am now back up and running.

I truly value the assistance that I have received at UICCU, and look forward to continuing our relationship.

I love the CU even more now that their digital banking is updated! It’s AMAZING!

Quick loan application and processing, all closed within 3 business days after application.

Great experience, and Katie Bogner was super responsive and helped with everything I needed! Thank you!

The staff is very helpful, and helps me get a desirable rate!

Easy process for online car loan application and great one on one service during the process.

I had accounts hacked. U if I credit union went above and beyond to secure $2,500 of my funds the hacker attempted to put on a gift card. Their response was immediate and saved me from losing any money.

The credit union is fine for basic checking and savings transactions, but they cannot be trusted to handle anything beyond that. Im refinancing a mortgage (not with the credit union) and found that even though I had requested they close my home equity line of credit, they just zeroed it out. I asked to close it, they sent me a form, I sent it back and was finally told after a week of calling and emailing that it would take *six weeks* to process. Fortunately, the underwriters for the mortgage company agreed to approve my refi application without waiting for the document. Two years ago when I bought the place Im refinancing, I needed to transfer money from a brokerage account into my money market account. Even thought I put the *specific account number* onto the form I filled out, the person who processed it decided that I must have meant my share draft account and transferred it to that account instead. At least that only took an extra 24 hours, but I was trying close in 21 days because I had to be out of my old place and I was abroad at the time so I had to deal with three time zones (California, Illinois, and Spain). I saw another review that said they were waiting on a manager--good luck. Ive asked to speak to the manager for that department via phone and via email several times over the past couple of days and the front line staff are like a protective wall. My next step will be to file a formal complaint against the credit union.

I applied to refinance my mortgage at night, and the first thing that was completed the next morning was a hard pull on my credit. Rather than doing a soft pull or reaching out to me to establish rapport and see if refinancing was a good option for me, a hard pull was immediately completed, and that impacts my credit score.Doing a hard credit pull is part of a mortgage or refinance - I get that. But for that to be the first thing that is done without communicating with me to see if refinancing is a good option for me does not sit well with me. That, combined with not communicating back since I expressed my concern about the credit pull this morning puts a very sour taste in my mouth towards a place I have been a member of for years.07/22/2020 Update:I received a follow up email later on the day, however my issue with the bank was never addressed. I was told it was an authorized credit pull, which is accurate - pulling credit is part of a mortgage. My issue was the hard pull was completed before speaking to go over expectations. Also included in the response was refinances are taking close to 60 days to get to underwriting - that’s expectation setting. Had that been done first without a credit pull, my response would have been, “No worries. That is longer than I want this process to take so I will use another lender.” But instead the response after I raised my concern was effectively, “You authorized the pull 🤷‍♂️.” To their credit, they offered to reach out to the credit bureau’s compliance department, which was a nice gesture. A response from management acknowledging my issue would have been nice, but at this point that has yet to happen. Even if that were to happen, my feelings towards UICCU would not change because this was some of the poorest listening & customer service I’ve experienced, & I am in the process of changing banks.

Representative was anazing and very help calmed me all the way down

Exellent service seamless transaction

The U of I Community Credit Union Rep was very courteous and knowledgeable

Kayla is so kind, patient & informative!

Kayla did a terrific job

Fast, friendly and convenient!

Straightforward and courteous service.

Great customer service representative

My card has been “blocked” now for over a hour as I have sat at a gas station trying to get home. I made 12 calls and because it’s Sunday apparently no one can help me at all simply unblock my account. Now stuck at a gas station for hours. Just want to get home and cannot because Sundays are non working days for a bank........

Love UICCU!

Celia was amazing to work with!!

Very professional and easy to work with

Excellent service

Fast and easy service

Without getting into too many specific details, I recently had a horrible experience with the mortgage department. They had awful communication skills, didn’t listen to me, made assumptions about what I wanted to do, and gave me false information multiple times. When I reached out to the VP of customer experience, she seemed concerned but then passed me on to the Assistant VP of mortgage who only tried to justify the awful experience even though he lacked details and then never responded when I pointed out the misinformation that was given to me (even offered to share the emails I had been given the bad information). I would never recommend to anyone based on the awful experience I had and their lack of accountability.

We recently went thru the credit union to purchase our new home and we couldnt have had a better experience. Phil Dykstra is the BEST loan officer. He was so easy to work with and answered all of our questions. The home buying process can be complex, scary, and long but Phil made sure that is was seamless. I would recommend Phil, and the credit union team, over and over.

The first street branch location has stolen my money. I made a deposit to this location for a shared branch 18 days ago and it was lost in the void. I have yet to hear an explanation that makes one iota of sense. Only that it will be resolved in five working days. IT HAS NOT. My account shows a deposit and a subsequent void of this transaction. I have spoken to 5 different representatives to no avail. Do not use!

This bank is going down hill. It seems like every month it’s something and you cannot count on the staff to simply just do there job. Called to get my card blocked on Friday so that I can have some time to look for it. The guy told me to call back Monday to get it reactivated if I find it. Monday is here and I find out he has deactivated my card. Spoke to one representative and actives like she could care less. Another one told me I should have called on Saturday and another one told me my card was active. I have had an account there since I was 15. Will definitely be closing my account. I have never dealt with such inconsistent, careless, rude, unprofessional people in my life. Still have not received a call back from the manager. Left a message at 9:15a, it’s now almost 1pm. SMH

Fairly upset with the sudden hidden fees gobbling up my account. Then money is mine correct? I did not authorize the Credit Union to invent ways to help themselves out of my savings. Another example of a breach of consumer trust.

They are not that bad albeit not terrific. I did notice that the quality of service might have declined over 15 years or so. I got all my cars financed except for the current one. Speaking of a customer service, the first rep for my car I dealt with was horrible. People who helped for the second and the third as well as my first, second and third motorcycles were nice.I need to change the rating. I am trying to purchase a motorcycle with a loan. It has never taken this long. I admit that I have been busy, and the loan officer (Ms. Liz Fair) was out of office for a few days. I think I should get information w/o having to ask her going back and forth. I asked somebody else to take over, and he (Garvin Gerdes) changes the term from 72 months to 63 months, asks me for a bill of sale, which they have, and does not answer my question on when the payment starts. I am looking for some other places right now.An update on Dec. 10, 2020. I contacted Ms. Fair and major issues were corrected. So I went ahead. Not a very good idea. When I applied, I believe I chose an automatic payment although not 100% sure. The first payment was supposed to be Nov. 28. And I get a message yesterday (DEc. 9, 2020) that *I* have not made a payment. And Garvin Gerdes very shamelessly asked me that *I* needed to do the setup. Excuse me? I have had a car loan with them three times before. He wrote things have changed, but they should have tol customers at the time of loan application. Never been in such a situation. Garvin is incompetent and absolutely useless.

Horrible that theyre now closed on Saturday and are only open until 5pm M-F. Very inconvenient.

I have had it with this place! We currently have two vehicle loans with them and have had nothing but problems on THEIR end. They constantly make errors and are frankly unapologetic for THEIR mistakes. I’m tired of calling multiple times a year to have my loans corrected. Then I’m slapped with late fees (which they rightfully waive), false loan delinquency statements, and/or reports to the credit bureau FOR THEIR ERRORS.I would not recommend their loan servicing to anyone nor would I ever consider getting another loan with them (or any other service for that matter). I am highly disappointed and regret ever getting loans with them in the first place!

I have gotten all of my car loans through UICCU - their rates are the best in town. The staff is very friendly and always willing to go the extra mile to provide service. I wouldn’t go anywhere else.

If you are an UIUC international student, please, read that CAREFULLY.DO NOT open an account at the U of I credit union. I know that it seems to be very convenient to open your account there, since they have a branch on campus, but you should rather take the time to open an account elsewhere in town. Down the road,you will spare yourself several headaches with them.They are absolutely not professional nor qualified. If you are an international student you WILL struggle to deal with them once abroad.They make an incredible amount of mistakes that ends up costing money to customers. No traceability... and worst than everything, when something wrong happens, they team up to cover up and hide the mistake!!!! They even create narratives to cope with their lack of care, and you will never get your rights with them. They do operations on the customers account without taking his/her consent. They smile, and even will tell you stories, but if an issue happens you lose YOUR money. Here is ONE of the bad things that happened to me: Every month I manually transfer money from my savings to my credit card account to pay back my credit debt ( about $25 due monthly).Recently, I noticed that money had been transfered from my saving account ,without my consent, to my credit card account . When I complained about that, I had to deal alternatively which 2 incompetent employees before the manager of the branch reached out to me and put up a narrative to excuse the mistake ( she of course did not call it so), and told me the money would be transfered back to my saving account. A month later... still no money transfered back. I complained again... again she had an explaination, but this time the following day... my money was on my account! But... after that ,I realised at the time I had to make my monthly payment for my debt, that my monthly payment due for the credit card was higher for $25 due to about $70, and the deadline to make the payment had been changed...At this point, I do not know what I am paying exactly!Also, renewing a bank card if you are abroad or transfering money is ridiculously complicated...I have lived in different countries, and U of I credit union ( or whatever they call it ) is, by far, offering the worst services.Please, if you are an international student take my words into account before running to their office on campus...

They close/cancel your debit card if you don’t use it for 6 months for security purpose. And the waiting time is Super long every time I went there.

Consumer beware. Im trying to close out my deceased husbands estate. When UICCU learned that there were no funds in the estate to pay the balance on his (his alone) credit card, they decided that they would not release my car title (when I pay it off) until his credit card is paid as well. Including all interest, fees, and penalties. This is NOT legal in the State of Illinois.Apparently I need to hire an attorney.

I really dont understand the negative reviews. Ive been banking here for nearly 10 years. I use their checking, credit, and Ive had countless loans and havent had any problems. Highly recommend.

Lots of attitude from one of the clerks for absolutely no reason

This place is a joke. Its 2018 and I still have to pay $7 to pay my car loan payment online..?

While i appreciate that we were able to be financed. i didnt realize it was so hard to give these people money if you live in a different state. For 2 hrs ive been given the run around every which way possible and still havent been able to pay my monthly auto loan

Been banking here all my life!! Besides the drive thru being slow, I love it!!

Recently I received a notification from the credit union that my address had changed to Niles. I took the letter in and said this is false information on the letter and that I do not live in Niles. The Credit Union not only fixed the issue and apologized but has since treated me very well and been a solid bank/credit union to be a member of. THANK YOU!!

Have exchanged cash for change, to do laundry, here several times, but today they denied to give me change because I dont have an account. Wouldnt even help me out one last time. Didnt feel like arguing. Thanks for nothing.

Received a vehicle loan with UIUC and soon after moved all my money to accounts with them. Couldnt be happier.

Literally have had the worst service with them and we fully regret getting our loan through them.

Amazing staff who care!

BEWARE.... this establishment is terrible!!! Worst customer service a bunch of incompetent employees .... save yourself the headache and, bank with a regular bank. I would have left NO stars if I could have!! 👎🏻

Very reliable and friendly!

My experience with them was horrible .

I love this Bank!