Tina (Executive Director)the lady who runs the place is Rude. 100 degrees outside and she wants us to visit outside with my three grandchildren and daughter all under the age of 11. Thank God this worker named Robin was at work and went over and beyond to get us a visit on the inside. I guess she doesn’t watch the weather. Kuddos to Robin, God puts people in the right place at the right time!

Such a beautiful community with super friendly and informative staff. The residents here have been kept Covid free, unlike some other facilities. Seems to be the perfect place for my grandmother, a place where she can stay healthy and safe.

Let me start off saying I am very surprised to see such negative reviews for this facility! I was a private caregiver at Crescent place for 3 years and in that time this place was put on my list of top rated assisted living facilities. My client received superb care from the staff here. They went above and beyond to provide exceptional care for him and others as well. I witnessed the residents here being taking care of very well. Everyone was always so friendly and cheerful, always a joy to see the interaction. This is truly a resident-centered community. Also a very family oriented environment. I cant say anough about the staff here. They are fabulous! They treat everyone like family, with dignity and respect. I would recommend anyone looking for a place to care for their loved one to check this community out!

I highly recommend this place! I went in for a tour with the marketing guy and fell in love with the facility. He was very informative and played a huge part in helping me make the decision to move my love one in. The place was very nice and clean. The staff seemed to be very nice and caring towards the residents. Which is very important to me. I honestly believe this is going to be the perfect place for my Mom.

Wow!!!What a beautiful community! I came in a couple Saturdays ago, after visiting some other distasteful (understatement) communities. Upon arrival the first thing I noticed was your community smelled so pleasant, nothing like the others. To my surprise the Sales Rep (tall gentleman) was actually on duty, unlike most of other places I went to. He most definitely renewed my faith in finding somewhere for my grandmother to live. He was easy to talk to, very professional, and informative (all the info that I needed). The tour was amazing your Community looks very homie and inviting. This place will be at the top of my list

This facility was highly recommended to me quite some time ago by a dear and trusted source. However, due to life circumstrances, I wasnt able to do my own research at the time-as intended. Recently, I was forced to make this task a priority, and I must say that I do not regret it...one bit. My first observation of Crescent Place was via the telephone. I was greeted with warmth, patience and professionalism. I was armed with a list of intricate questions, yet each one was answered with such ease. The impressive results from the oral examination compelled me to proceed with scheduling a tour.This is such a beautiful property! The community is immaculate and very inviting-minus any weird/unsanitary odors.The Sales/Marketing Manager was expecting my arrival and seemed eager to show me the grounds. The residents appeared happy to be there and the other employees were cheerful and friendly.Robin was hospitable and continued to answer the second phase of my in-depth questioning. It was quite comforting to be able to speak with a representative who is so passionate about caring for somone elses loved ones. I walked away genuinely feeling that Crescent Place will be a trusted home and my family member will be in the best of hands! There is no comparison to other assisted living facilities. :)

Medications are not administered per policy or doctors orders. I am unable to reach the Director of Nursing or the head nurse for questions. When I call they are always unavailable or with other clients. They dont have an option to leave voicemail or email? Ive found other wheelchair bound clients left in their own urine/fecal mess by an attendant. My loved one will not stay long.

Ive read the reviews posted here, on Google, and Im completely shocked! My 93 year old mother found purpose, comfort, care and friends at Crescent Place. My husband and I visited at least 3 times a week and never did I see her unhappy or neglected. Crescent Place became her home and the people there, her extended family. The atmosphere is always lively and friendly and there are activities for the residents to enjoy. Mom enjoyed the daily games and weekly visits from local pastors and musicians. The facility was clean and Moms room was large, bright and cheery. The nurses and director loved my mother and were so kind to her. They took pictures when I couldnt make a activity and always made sure I saw them. When my son got married, it was actually one of the receptionists that took the sweetest picture of her. I dont have enough words to tell how wonderful this facility is. When Mom was struggling in her last days, she was able to pass away in her own room at Crescent Place with her family surrounding her. As her family, we were surrounded with loving care and received support, prayers, kind words and so many hugs. This facility, the director, nurses and staff will forever be a huge part of my heart. In fact, I still visit moms friends and Im still loved on, every time I walked through the door. I highly recommend Crescent Place to anyone looking for quality, loving care for their loved one and a place that feels like home.

This is the only online review I have ever written. It was important for myself and my family to acknowledge the exemplary care provided to my father at Crescent Place in Cedar Hill, Texas in the appx one year prior to his death due to complications from dementia. I know how difficult it was to care for him in the final stages as I had already done so myself for 3 years before it was necessary to move him there. How the staff at this facility manage to do this day after day with respect, patience, kindness, humor and love is amazing.The only issue I had was that they could use more staff, but that appears to be the balance the business side must maintain in order to offer their services at very reasonable prices. For detractors I would say try to understand what this place is within the context of the local market. It is much more affordable than anything in Dallas proper without a difference in the level of care provided.

My mother in law has had no issues at Crescent Place in the year she has been there. She enjoys it and has been well taken care of. The people are helpful, kind, and compassionate. One lady got a little testy with my MIL, but she was just pushing her to try to be as independent as she can be, which I fully support! The facility is always clean and does not have the usual smell of urine that most centers have.

I went in a Saturday morning to do a quick tour. Immediately I was meet by someone at the front desk that told me she was not allowed to do tours on the weekends and I would have to get approval from the “boss”. I told her this was a assignment for my AIT. She told me again they are really picky when it comes to doing tours and I would have to get approval. So I said since I couldn’t get a tour if I could ask some questions so I can complete my assignment. She said the questions I ask are private information and have to get approval. I ask for a brochure or something that could tell me about the community. She replied “all that information is locked in the marketers office and she wasn’t allowed to go in” I am just SHOCKED! This is a very large facility and for them not to be able to do tours on Saturday is quite amazing. Census must be out the roof is what I’m assuming.

My parents have been married 62 years. I was trying to find a place that would still let them see one another because my dad has dementia. I moved them to Crescent Place in Cedar Hill. The Director Tina told me that my parents could see one another and then this was not true. My mother said that she never saw my father unless we came to visit and that they would not take her to see dad. Then the nurse TAM she had issues with dad because he was mobile and walking around everywhere in the area. She went and told Tina that my father was bothering other residents and that he had wondered into their rooms (something that all dementia patients do that are mobile). In the e-mail they sent me they stated that they observed him going into a room. So, I asked if they saw him going into the room, why did they not tell him NOT TO go in (he still follows instructions)! Tam said they could have been doing something else with another patient at the time. Which still makes to since. You can still speak him and he will listen if you call him by name. So Tina and Tam call me and tell me basically said if I dont send my dad to a mental hospital that they cant control his behavior and we would have to look for another place to stay. They were there all of a month. Yet this nurse had so many issues with my dad because he was able to walk and wonder around and the other patients were all slumped over and drugged up. I told her NOT to put my dad on any medications and once I got him moved over to the new place we saw that she put dad on psychiatric medications and sleeping pills WITHOUT my permission! That is unethical and this nurse TAM has overstepped her bounds. Because of nurse TAM and Tina , I would NOT suggest that you send your loved one to Crescent place. I am very disappointed about the treatment of my father and so is my family. Also, when they had a fire drill my mothers foot got rolled over by another patient. Nurse TAM called me and said it was fine. I had been down for awhile myself because of surgery. I came to visit mom and her foot was HUGE. She could not even fit it in her shoe. She said that she told them a few times and nothing was done. I reported it to the medication aide and still nothing was done, so I called the doctor myself and they told me that one ever reported it to them about my mother so they came out that day. Then after I call it in, Nurse TAM calls me to say that the doc was coming out to see mom. I told her that I knew because I called it in. VERY DISAPPOINTED WITH THIS PLACE. I WOULD STRONGLY NOT SUGGEST it for ANYONE! Nurse TAM WAS RUDE and so is the Director TINA after you move in. Other facilities that I looked at asked me what was going on over there because a lot of people were moving out. Yes, I can see why.

My god-mother lived at Crescent Place for about two years. As the person responsible for her care, its very stressful when having to move a parent or love one to a senior living facility. The Crescent Place staff (Robin, Tam and Tina) including the front desk administrators, aids who worked in assisted and memory care units treated my god-mother with kindness and loving care. Because the facility has Assisted Living and Memory Care units its important to understand the difference between the two and the level of care provided. I recommend obtaining an neouroloigst and geriatric physician diagnoses (Prior) to moving your love one into any facilitiy. This helped and prepared me to accept why my god-mother had to be moved from Assisted Living to Memory Care. While it was hard to hear, I appreciated Tinas and Tams honesty as their main concern is the safety and care of their residents. The place is always clean, they have activities and entertainment for the residents including free transporation to/from physician visits within 10 miles.

I happened upon Crescent Place while looking for the facility across the street from this one. I was looking for a facility for my father. Hes presently at a facility an hour away and I really want to move him closer to my home in Cedar Hill. I was first greeted by Ms Frances, the receptionist at the front desk. She was very pleasant as she contacted Mr Robin, the gentleman who works with admissions. Mr. Robin was also very pleasant and extremely knowledgeable about the facility. As we talked in his office, he asked many questions regarding what I was looking for, what my fathers personality was like, what his interest were and what his health and mental status was like. He even took notes as he listened attentively. Through our conversation he felt their Memory Care Unit would best suite my father,s needs, while I was optimistic about their Assisted Living Unit. Still, Mr. Robin did not knock my optimism but, as we toured the facility, he showed me Apartments in both units. I found the facility very clean and free of unpleasant odors. The rooms are will layed out and acceptable in size, at least for my father. The patients were all clean, happy, smiling, and engaging with one another. Because I asked about their Nurses, he introduced me to two of them, Ms. Latoya and another lady (both very nice). Though they were both having lunch, they took the time to ask me further questions and explained a little more about their facility, and their evaluation and admittance process. I was extremely impressed with the facility and the staff, so I submitted a check for the deposit. I was told that Ms. Latoya would evaluate my father at his present facility the next day, and true to their word, she did. The next day Mr Robin call me to say, because of my fathers health condition, their facility would not be a good fit for him, Assisted Living nor Memory Care. He could tell I was devastated and wanted to speak with the nurse who evaluate him. Ms Latoya called back immediately and again explained how because of my fathers particular health and mental conditions he would not do well at their facility. While being extremely honest, Ms Latoya was also very empathetic to my disappointment. She allowed me to ask the whys and what if questions. And she patiently and tactfully answered them, not demeaning myself nor my fathers mental and physical health condition. Though my father did not qualify for acceptance into Crescent Place, I am still greatful for the kind, patient and respectful way their staff deal with others. I would absolutely recommend this facility to others. After leaving there, I decided to cross the street and re-visit Crestview Court, a very bad decision. Please read my review on Crestview Court and why I would NOT recommend Crestview Court.

Horrible Horrible Horrible😪😪Your loved ones get the bare minimum talking their well-being.They do not follow proper protocol when its time to evaluate the residents, resulting in residents not getting the proper care that they are in need of (accepting residents who belong in a skilled nursing facility)The administrator does not get to know the residents until something TRAGIC happens or families are upset about the poor care loved one is receiving.Id rather my love one sleep in a cardboard box in 20 degree weather than to trust their care.

The staff and management have been very kind & caring. They were very helpful throughout the transition. Mother has been at Crescent Place sine June 2017 and is now extremely social and is even wearing makeup again.She loves the food and eats well. Three full meals and two snacks are provided, as well as coffee, tea, or other drinks always available in various places throughout the facility. There is also a store where she can get ice cream bars or other snacks. And of course she has a fridge in her room. If they’re serving something that she doesn’t like, she can request a sandwich or a salad (she’s never complained). We are very happy about this because we were concerned about her weight loss before she moved here.Most of the residents start going into the dining room about 45 minutes to an hour EARLY to visit with the others. The meals are a social event that Mother enjoys.This move is often difficult for all involved so I understand that some reviewers are unhappy. Sometimes it’s harder for the family, I think. Before Mother moved here she sat in the dark. She hated going to the Dr and wouldn’t take her meds. She was lonely and as her condition worsened, she became afraid at times. This has been very good for her. She has friends around her daily. Someone is always close by if she gets scared. She eats well. She gets her meds as prescribed and her doctor even comes to her! She doesn’t sit in front of a tv now. She walks around the place visiting and she seems happy.

The Director and the Activities Director are rude racists. They will IGNORE your requests and complaints. The food is horrible and they make your poor loved one wait 40 minutes or longer to finally get the slop.

Rude and incompetent. Tina and Tam are running things their way. They are rude and violate labor laws where employees are concerned. Someone need to take a look at those two.