My dog passed away today. Groveway hospital has been seeing her however in an emergency situation where she needed to see a neurologist (recommended by Groveway) they could not set an appointment for her knowing her situation was very severe and also stated that they couldn’t do anything about it because it’s out of their hands (she needed to see a neurologist). I’ve called all the neurologists in the Bay Area and they are all fully booked until November. My dog didn’t have until November. Groveway hospital should have set up an appointment for us because they have the connections given her condition. Because of their ignorance, my dog is in heaven now. Groveway will be hearing from my lawyers.
I adopt older animals with known compromise.Before the pandemic this vet provided great care, however, since the pandemic they’re totally non responsive. I had a vet emergency for a compromised pet and they rudely told me I could wait 3 weeks or find another facility.Additionally the one time I did get an appointment they took my cat in and delivered him back to my car bleeding from the rectum.I decided to take their advice and find another veterinarian and I am glad I did.Take your animals here at your own risk
Sadly this place has gone downhill. I only started going there after the owner closed Hills. It’s been issue after issue after issue. One of the bigger ones being told one of my cats “might” have feline Leukemia at 10 months old. Blood work done before his neuter revealed. So additional blood work was done. I waited and waited. No one called or returned my calls or messages. They still performed the neuter without telling me anything. Then what I thought was a call about this was actually post op appointment. I visibly cried on the zoom when I said no one had gotten back to me. And yet never to this day have I received a call. All I got was oh he doesn’t have feline Leukemia. No idea why his blood work was off. Never found out. This is far from the only incident. It’s just the worst. And all they ever say is they are short staffed. They had several vets leave the practice and it’s all very revealing. I was with Hills for well over a decade and very loyal. But I’m leaving the practice now. I hope they figure it out. But not the place if your looking for anyone to care at all about your pets now sadly. Somehow they are too short staffed to make any calls back or 7 days later. Yet they have time to respond to every review.
This place never answers the phone, cant manage to complete simple tasks (such as sending a quote via email), difficult to get appointments and even though they say their understaffed, when I went in initially to get my dog checked out, it didnt look like they were understaffed. Ive been in customer service for almost 20yrs and Ive been understaffed but Ive never treated anyone like this.
I love Groveway. I found them in 2015 when my friend needed help choosing a vet to take her senior cat to say goodbye. I had never been in the room for a euthanasia before and I was very nervous, but needed to be there to support my friend. The entire staff was so compassionate and empathetic. They gave us all the time we needed to say goodbye. They really created a peaceful environment and they handled everything with so much grace that it really felt very beautiful. I have been taking my own pets there ever since. They also helped me have a peaceful goodbye with my first dog, what could otherwise have been a dark experience, was handled with such care. They even created a paw impression for us, which was very special. I have been taking all my animals to Groveway since 2015. My two cats and my other senior dog that has major oral surgery with them as well. I could not give Groveway and their staff higher praise or recommendation. Their new veterinary, Dr. Sip, is wonderful. And crazy enough, she specialized in exotics, which saved my friends chinchilla who really was on the brink. Everyone at this hospital is incredible, your pets will be in the best hands. 🐾
My boyfriend and I have 2 green anoles and when one of them stopped eating, we weren’t sure what we were going to do. He was able to call Groveway and get a same day appointment, and the entire staff was extremely helpful! The vet gave us so much helpful and informative advice, and everything was fairly affordable. We continued to go back for followup care, and we so appreciate everything Groveway has done for us :)
Thank you Kayla you are amazing, very helpful. Thank you for helping me and my pet Adora. I love Groveway veterinary everyone that works there care for the pets. We been customer since 2006, 15 years. The best place to take care of your pets.
Horrible experience. Arraigned appointment, walk-ins received priority service, politely inquired, waited 30 minutes to receive a bold face lie that I made derogatory comments to a young aide lacking people skills. I waited patiently only to receive a bias report from a doctor who relayed the outrageous report and declined to see my dog who was bleeding around the neck! I plan to heighten this report since the Vet manager never contacted me, pursuant to a promise from the doctor. Do NOT take your pet to this terrible place of business.
Scheduled appointment 2+ weeks out. Received no confirmation.1 week out received confirmation that the scheduled appointment was cancelled.Rescheduled the appointment for 2+ weeks further out.Received phone confirmation of appointment 24 hours prior.Arrived to office 20 minutes early to appointment.Dropped off my cat with the receptionist. Receptionist informed me the appointment would take approximately 30 minutes to one hour.Received a phone call 30 minutes later saying we cannot see your pet today despite having already dropped off my cat for an appointment.Phone receptionist stated the vet was running behind and there was no time for my appointment.I rode my bike a few miles to get here, only to find out my confirmed appointment could not be honored.I am not sure what they did to my cat while he was in their possession, but I am concerned it was not for his well-being as hes been irritated and stressed since returning home. My cat experienced unnecessary trauma during this visit and travel.Customer service on the phone is incredibly unprofessional and rude. They refused to listen and understand my situation of not being able to easily access the office. Online scheduling application is awful– the times shown on the calendar are not available and will get cancelled or pushed back.The vet should honor all appointments that are scheduled and that THEY themselves confirm. Incredibly appalled and disappointed with the lack of service, empathy, and compassion of this business. If you have a confirmed appointment and arrive early, that appointment should be guaranteed.They said they would contact me to follow up and never did so. Instead they blacklisted me from their online portal. Really disappointed to have left my loved pet in their care for such a duration and unsure of what they could have done to him, considering they were too busy for my appointment. They cant seem to event have a shred of courtesy to follow up post-care. They only value repeat clients who give them money on a regular basis. Shockingly, my cat now has fur missing and lesions. Really perturbed as to how this has occurred.Please seek care elsewhere if you are concerned about your pets well-being. There are plenty of competent veterinarians in the area– this is not one of them.
Love the team at Groveway. Dr. Moffat has assembled a dedicated group of people. Scott takes time to explain everything in terms you can understand. He has a great bedside manner. He will be an amazing vet someday.
Purchased a Groupon for a wellness exam and some labs. The staff wanted to charge me for things included in the groupon even though I warned them that I purchased it. I constantly had to tell them, here, this is supposed to be included, they would then very unwillingly go and remove items from the bill. It felt like they were trying to include it and see if I would notice. If they do not wish their customers to use groupons, then they should not advertise themselves on the website. The wait was extremely long, the staff did not want to work with my anxious dog and I suspect that most likely it was because I had a groupon. They refused to work with the dog and prescribed anxiety meds for us to come in on a different date. Apparently, they messed up the dosage and when we came in the second time, the pills did not work at all (thank goodness it was not the other way around). The staff said that we should increase the dosage and refused to work with my dog once again. I never came back and went to a different vet that was able to work with my dog with no medication, just some patience. The staff at this facility needs patience, my experience made me feel as they were just trying to overcharge you and get you off their hands.
Arrived to the appointment and they decided not to take the appointment because they are at capacity. Manager and owner wouldn’t own up to mistake.In response to owner:I arrived 10 minutes late for my 4:30pm appointment for my sick animal and I called ahead to inform the clinic. When reflecting this to owner, he claimed that the 15 minute grace period policy can be changed at their discretion. This is a demonstration of how the clinic doesn’t own up to mistakes and twists policy as they will.
A fabulous place to bring your special pet or fur baby. The staff here is not only professional but courteous. Upon our first visit for the initial health check up and booster shots for our new little member of the family, Hills Veterinary staff took the time to get to know us and our little Bella. I felt very comfortable and secure that our puppy was taken care of as she should be.. Thank you Hills Veterinary
Im glad to be back with Groveway after returning to the Hayward area. They provide great care without insisting that you must do everything possible to evaluate your pets health.
Being new pet parents, we wanted to give our kitty the best life possible and we wanted him to be taken care of. I looked up many vets with good reviews and stumbled on this place. However we were very disappointed from our first appointment to what will be our last. We’ve come to understand that FIP is a difficult diagnosis. The vet we spoke to said this was a critical case but it was not treated as such. We constantly had to contact the clinic to get updates just to hear the vet techs say “let me ask my lead” or “the doctor that manages your case will have to read you the results”. Every single encounter we had with this place was terrible. No communication from the staff, as I mentioned, we had to literally call all day to be able to speak to a doctor. From the first appointment being rescheduled to a lame apology from vets who are not there for your pet’s best interest. My first appointment was canceled because they took down the wrong phone number and didn’t have enough staffing that day. I was unaware because they couldn’t reach out to me even though they had my email address. However, my kitten was seen much later in the evening. The last appointment was when we found out our kitten most likely has FIP. We took him in Wednesday and their internet was down. I had to make multiple trips with and without my kitten. My kitten was uncomfortable and the fluid build up around his lungs made it hard for him to breathe. They finally got him in in Wednesday and x-rayed him and removed the liquid. The vet examined the liquid and ruled out an infection. They sent the liquid out to get tested for FIP. Fast forward to Friday two days later and no word from anyone on the status of our cat. We called and were told no doctor was available to read us the results. Monday comes around and still no call or email. We called relentlessly and were told the same story that only a doctor could read us the results and no doctor was available. Finally Monday night right before closing we call and get through to a doctor who explains the results are not definitive but they do show all the signs of FIP. We are heart broken and so sad. We are moving forward and trying to find the best care and solution for our kitten. Very frustrated with how much time was wasted at this hospital. The lack of care and concern for our kitten is very disheartening.
We are very happy with this vet. Everyone is professional, courteous and kind. I highly recommend them for the care of your family pets.
Very thorough friendly they take great care of my puppy
I took my yellow lab Shelby to Hills her entire life -- 15 years. They provided amazing care to her. Now I take my new puppy Elon, a Jack Russell Terrier, and wouldnt think of taking him anywhere else. Dr. Sara Andre is GREAT! She takes the time to talk with me and answers all my questions. She also supports our Castro Valley community. Terra, is my technician of choice. She is so AMAZING with Elon -- he is a lot to handle at times. Terra is patient, knowledgeable, and really knows Elon. I cant give a higher recommendation for Hills -- they are AMAZING!
To Dr.Taylor n staff..On Behalf of Our Baby Gotti Jr Camacho..My husband and I want say THANK YOU with ALL Our 💖 For the love n care you havent given our baby Gotti while he was under your care..Hes been with us for almost 12 yrs shy of his birthday Feb.2,2021..hes is SOOOOOO DEEPLY missed here at home..theres SOOOO many memories of him thru out our home..He will FOREVER be in our hearts.We WILL HIGHLY recommend our family n friends with thier pet babies to your office..THANK YOU ALL for being there for Our Baby Gotti n us in his time of need.GOD BLESS YOU ALL ALWAYS..STAY SAFE N BLESSED..Love and Prayers...Jeanne..Dave Camacho n OUR Baby GOTTI JR...RIP my love..Till we meet again..SOMEDAY WELL ALL BE TOGETHER..AMEN..
Helpful staff. The Veterinarian (a woman, forgot her name) was professional and provided information in an educational manner.
The staff and vets obviously care about the animals they treat. They have gone above and beyond to provide my pets with outstanding care. Highly recommended!
PROS:1. All staff were very friendly and knowledgeable.2. The doctor communicated very well and explained everything she was doing.3. They went over different pricing options.4. They have a stamp card for nail trimming!5. I was seen right away.CONS:None so farI was looking for a vet near my work/house to save time traveling (my old vet was in Oakland) and needed an appointment right away as I suspected my dog had a bladder infection. I chose Hills and am happy with my decision.
This place is awesome. They took such good care of my dog Kandy. Shes difficult with new people, but their tech Stephanie was so nice and calm with her. The tech was able to take care of her vaccines by herself at my car so Kandy wouldnt get stressed out inside.
Really cool place to bring your pet. Groupon friendly. COVID-19 procedure in place, no one enters the facility, wait in car, check in and communicate via phone. They come to take your pet inside for exams and consults through phone. I think they should do the exam and consult via live streaming (Facetime) so we can see our pets. Otherwise the visit was pleasant. Enough parking spaces but limited shaded spots, it can get really hot. But once they take your pet inside, ask them for ETA, so you can go get coffee or grocery shopping at Trader Joes across the street.
What a wonderful place! They took amazing care of my very happy and playful golden retriever pup. The Staff and Vet are very helpful, answered all my questions, and took our lifestyle and hiking adventures into consideration when recommending care and vaccines.
We initially used Groveway as a secondary care provider for only a couple of our pets. After a recent visit for one of our dogs, we decided to choose Groveway as the primary care provider for all of our pets. The staff is very knowledgeable and pet, and customer, friendly. The staff truly cares about the quality of their work and pricing has been reasonable. If I had to report any negatives it would be the reception area layout. Again, the staff truly cares about what they do and it shows.
My girlfriend and I recently had a very good experience at this hospital. I am a little surprised by some of the other reviews. Our experience was very different it seems. We recently moved to the Hayward area and were recommended to this hospital by friends. I called for an appointment and the very nice Cindy was able to squeeze me in at our preferred time after work. We saw Dr Leaper who was very thorough and friendly. We only waited about 2 minutes before being seen. The technicians, I think Jennifer and Denise, we kind and gentle to our little dog and explained all medications and recommendations.We were checked out promptly by Amanda, the Client Service Manager. She too was bubbly and informative.All in all a great experience. The front of the building is a little old and run down, but the place is bright and clean inside and the people were great. We will be back for our vaccinations in August.
The staff is very helpful and took great care of my pup, especially when he doesn’t want to listen. Dr. Andre was great! She is very professional and listened to all of my random ideas, as to what I thought caused my pup Max to be sick! Parking is a bit rough, but worth the service...
Made last minute appointment same day and was seen for 5 new pups! Great service and communication from all staff. Highly recommend
Amazing. I took my bearded dragon, Rex, in. He was fine but the staff was extremely helpful. Shirley was positive and helpful and Dr. Elliot was extremely knowledgeable. Definitely coming here again.
I want to thank Dr. Miller, the techs Stephanie and GiGi for doing a wonderful job with my dog during our visit. Also want to thank the front staff Lorenza and Rene for making the check out process easy and smooth. I highly recommend this office to bring your pets to.
Friendly and knowledgeable staff! My dog was well taken care of and we didn’t have to wait.
This morning I brought in my deceased iguana for cremation and I was greeted by Shirley at reception. She turned my mood around in an instant. She was courteous, sympathetic and professional, yet had me laughing at her jokes and goofy personality. She was a breath of fresh air, and I’m so glad she was there to help me. Apparently she doesn’t usually do the opening shift, and had never handled a cremation before (she’s fairly new). She tried a few different things on the computer, found a reasonable solution, and got me out of there so my son would not be late for school. Shirley seems like she can really think on her feet, handle high-pressure situations with ease, and most importantly, can help clients feel comfortable and calm with her fun silly self. I hope to see her next time I’m in!
Dr Hoffman was easy to talk with and understand. She is very patient with my dog Lola, who can be shy sometimes. Dr Hoffman is providing just the right amount of care that my dog is in need of. She has not pushed any unnecessary treatments or procedures like Ive had happen with others in the past. Lily was very friendly and helpful as were the staff. Its such a great relief that we have found a good Veterinarian Hospital to bring our furry friends to
We bring our pet bunny here. Vets are very knowledgeable and pleasant.
HORRIBLE DR. SCAM.Only about money, my 6 month old cat hurt her hind leg it was very minimal. The doctor tried to charge me 3,000-10,000 for just a splint. 600 for an X-ray and sedation (which she didn’t need)After I said we will go home and see what other options we have he accused me of not caring for my cat and to just surrender her because I’m not paying 10 grand. Also said the cheapest he can do is 1500 to just amputate it. JUST IGNORANT. they pressure you to pay these greedy prices. GO TO ABORN HOSPITAL HES AN HONEST VET AND I ONLY PAID 120$ for an X-ray and medication her leg was good after that.
Weve taken our dogs to Grove Way Vet for over 10 years now. Every doctor and tech weve encountered there has been so compassionate towards our pets and us, especially during difficult times. They really get to know our dogs and us. We ran into our vet, Dr. Hoffman, on the street once without our dog, and she recognized us and asked how our dog was doing by name. We were so impressed that she remembered us! I couldnt recommend them more for taking care of your precious family members.
Needed to take 1 of my cats in. She had been hit by a car so they were taking care of my furballs cremation
They treat exotic animals like our 2 chinchillas! They are very gentle with them and care about them and their work.
The people were very nice and caring
Love these folks! They work so hard so provide great service to Fur Fams. The vet techs are thorough and always cheerful. Love Dr. Lauren Hoffman. She explains all options quite thoroughly.
The front staff, Tech Chelsi and Dr Ryan Elliot are absolutely amazing. I will never go anywhere else and I will never send anyone anywhere else. They were the best EVER!
Dr. Sara Andre is fabulous!
The only get my 11year-oldJuicy girl knows. Dr.s Moffit and Hoffman are the best.
The care was decent but very disappointed about being charged $128 for Simparica flea tablets when I could have bought them at Wal-Mart for $83. Called to say I was bringing the pkg back unopened and told they couldnt take a return. Probably wont be going back.
I always get excellent service provided by the staff and doctors here. Pricing is reasonable and they give top notch care. I reccomend to anyone looking for a great vet!
All my four legged family members are seen here. I recommend this vet to anyone who asks about a vet for many reasons, here are a few.1) very friendly staff2) knowledgeable and empathetic doctors3) good location4) fair pricing5) in house x ray6) THE friendliest and most understanding staff when it comes to putting loves ones to sleep. During some of the most difficult times, they have helped me through with unflinching kindness. Cant speak highly enough about the Grove Way team.Grove way will take great care of your family members every time. Stop by and pay them a visit!
Great service and care for your pet.
Great staff, and generally a good place to being your pet. However, be aware that you may have to wait a while because it can be a long wait before you see a technician or a doctor.
This place is the best! The doc remembered our last visit over 2 years ago without the chart. How do i know no chart...he didnt charge us. What a great place and a wonderful doctor!
Vet and vet techs were wonderful. If it not for their warmth and knowledge, I wouldnt return because reception was very unfriendly - judgemental expressions (rolling eyes as if they were annoyed)...all business, no heart. This is in contrast to prior visit experience with reception staff. I gave 4 stars because of the awesome vet and vet techs.
Friendly staff. Very kind and helpful. Will definitely be back!
They were very helpful and carrying about my pets needs. Better yet they are reasonably priced!
Now owned by the same owners as Hills just down the block. My dog hates the vet, and shes very skittish, but they dont seem to mind. They seem to handle her just fine, and help to clean up after her when she nervous pees, without making me feel bad about it. So far so good.
Hard time, as our Cat of 18 years passed, but staff was very friendly and helped us though this time.
The staff are always cheerful and friendly. The office is nice and clean.
Failed to recognize Mast Cell Tumor in my cat, saying that bump on his skin is healing, even without performing the needle aspirate (just google mast cell tumor - thats the first thing that every vet does first, when dealing with skin bumps).Ive been here few times and they always were kinda over-friendly, which always seemed strange. They like to recommend a lot of optional procedures to rise the cost of the visit and on their forms even ask you for your occupation and employer.I agree with another reviewer that Groveway just tries to squeeze as much money from you as possible, but I dont see this as something particularly bad, as long as its done through painless additional procedures recommendations. The fact that they totally failed to diagnose deadly disease, WHILE recommending this nonsense is absolutely another story.Will never use Groveways services again...
Dr. Hoffman and all of the other vets and staff are outstanding. Very caring, compassionate and knowledgeable.
Excellent friendly vet. Nice easy parking out front.
This last visit wasnt easy, our oldest child had to be euthanized and the Dr and his staff were so understanding and gentle with our emotions.... couldnt have asked for anything more...
COME HERE IF YOU WANT TO BE RIPPED OFF!The front staff are friendly and loving but once you see the assistants while you wait for the actual vet, try sell you pricey services & then if you refuse, they scare you. They wanted $18 to cut a dogs toenails. Its $5 at Town & Country!Dr Hill is very nice & friendly but I taped a funny sneezing that my dog had, sold me some drops to put in her nose then only to find out on TV a year later that it was normal for little dogs since they have little nasal passages. The dog on TV was doing exactly what my dog was doing. I felt cheated. I need honesty. I dont have a ton of disposable cash to throw around.
They were very careful with my pot belly 🐖. We will use them again
Go elsewhere! The only reason I remained in this vet hospital is because of Dr. Moffatt and I no longer get to see him. Instead I see someone else in the name of Elliott and he isn’t as knowledgeable as Dr. Moffatt is. Also, they have a new software system in place that makes you wait about an hour extra for nurses to fully understand it and it also switches the 1 year vaccines to 3 and vice versa. I transferred to another vet closer to me for much less of price since my visit yesterday.
Spent nearly a thousand dollars here only for the vet to tell me he didnt find anything with the ultrasound, nor the follow up ultrasound under sedation. I understand the limitations of detecting issues with this method, but I wish he had recommended seeing an ultrasound specialist after our first visit, and before taking my money a second time. The repeat visit provided zero answers or clarity to my dogs condition. Also, gave my dog the worst razor burn after shaving his belly for the initial ultrasound. It was so bad it ended up getting infected he was scratching so crazy despite putting creams and wraps around his midsection. The razor burn was still an issue though not as bad the second time, but this was likely a response to me pointing out how bad it was the first time.
Dr. K was so wonderful with my pup Oscar and gave me all of the options and information I needed to make proper health decisions for him
What an amazing Vet! I have been going there for my west highland white terrier for the past 10 years. Dr. Hill is so kind and helpful. My westie loves him so much and Dr. Hill really knows what he is doing and helps me as a dog owner understand how to insure that my baby is happy and healthy. I come from Pleasanton and with the new freeway exit off of 580 I can get there faster :) I HIGHLY recommend him!!
Short, sweet and honest. Voted the BEST for ten consecutive years;enough said. However, just in case you want a bit more information, I will gladly expound my opinion.Theodore, my lovable labradoodle had an ear infection :( and frankly, my current vet has been frustrating me for quite sometime, so I decided to contact Hills Veterinary Hospital based on a good friends referral. I was initially concerned because Theodores records would have to be transferred to Hills Veterinary Hospital, but when I called they were happy to contact Theos vet and have all the records transferred to them; problem solved. Hills Veterinary Hospital immediately scheduled an appointment for Theo with Dr.Kestler and since I was a first-time customer, they sent me a coupon for $10 off my first visit. I arrived early, but did not have to wait long at all. They examined him thoroughly and were very friendly andprofessional. They scheduled a follow-up appointment to recheck the ear. A couple days after, they followed up just to see how Theo was feeling, which I thought was great customer service...my other vet rarely made that call. My follow-up appointment was with Dr. Hill, which solidified my future loyalty with Hills Veterinary Hospital. He was great with Theo and explained, in detail what caused the infection and showed me the inside of Theos ear with this amazing camera scope. I walked away with valuable information and a sense of confidence knowing that Theo was and will always be in good paws when he visits Hills Veterinary Hospital in the future. BTW... you can go to their website and request an appointment which I find very convenient and so 21st century. Give them a call, you will glad you did!Ruff,Michael
Dr. Moffatt is awesome! Ive been going to Groveway for years with my chickens. Very good dr and very kind & caring person.
I have always had good serviceyes sometimes it seems likethey want you to do other thingsfor your dog but u can always say NOI always recd a card or had the vetpick up the cost for burial on mylost little puppies, extra hugs whenI had to put my special babies down
Wonderful team and service. Genuinely care about customer and patient.
Great Drs and excellent service and advice
My Pawshu is such a spoiled pup and he gets only the best care. Groveway VH always manages to help me with his aches and pains or any problems. They schedule appointments easily and they send paperwork to the insurance on the same day!
Super friendly service, love the staff. They treat my little one like family
Until 2 weeks ago my only experience with this vet office has been when my cats were aged and ill, too infirmed to drive all the way to their regular vet. The staff was amazing, they were kind, compassionate, and allowed us grieving space when needed. The doctors have always been friendly, compassionate and willing to help explore options before euthanasia (Truth be told, though, by the time we had made the decision to go to Grove Way we already knew the outcome.)We now have a new puppy, his first visit 2 weeks ago was lovely. Again, the staff was friendly, they were very clear with us that we should not put the puppy on the ground because he was not yet vaccinated and we wanted to avoid any grown dog germs. The doctor was friendly, he connected with my son and husband, and made us all feel comfortable with this new journey (first family dog). They answered all our silly, new pet parent questions and never made us feel silly.
I brought one of my 10 week old pullets here today with leg problems, they were very thorough and seemed to care genuinely. I will likely start bringing my two big dogs here.
Friendly and profesional service !
Its fair. Nothing stands out more than most other veterinary offices.
I have been using the services of Dr. Hills Office since he opened ,and because of the great care Dr. Hill and his Staff have always provided I have never had a reason to see any other Vet. He has called me after their office has closed at night to see how my animals are doing ,and help me through the times they were ill. 25 years + and will keep coming back.
Good vets and they have been around forever.
Everyone is so polite and friendly and the vets are amazing.
Ive liked all doctors but one (moffett) liked all techs. Best place to take pet to be cremated
I could not nor would I ever promote Groveway Vet again, after the passing of Russ Hackler. What they did to my puppy who went in for stitches, and I find out they cut off over 1 of his ear without getting my permission or to find out if he is a show dog, which he is! Then putting him on medication and denying the side effects, when I looked up the medications and the side effects; the doctor had lied. then had the nerve to say my puppy needed to be put to sleep 4 times in less than a minuet, and compared him to a gun toting child killer and all hunting breeds should have to wear muzzles 24 hours a day 7days a week. No one should take their pets to a vet who has their own agenda, making decisions for you without consulting you. When I called other vets they even implied that my puppies ear could have been cut off before the anesthesia has taken affect, by the way my puppy reacted to that doctor on the check up. Im disgusted on how a vet could treat any animal in this manor. I could never tell anyone to ever use this vet ever again! All of the hard work and devotion to animals that Russ Hackler was known for, is gone.
Wonderful staffs and vet, highly recommended!
Best care for my tortoises. Pro status
The staff is not very knowledgeable about my cat and the fail to give him the proper care...
I live in San Francisco and dont have a car, but I still come all the way to Groveway Veterinary for my ferrets care. Their prices are better than any SF vets Ive been to, and their care is top-notch. Dr. Andrew Moffett is one of the most generous and caring doctors Ive ever met, and hes extremely knowledgeable about ferrets.My little girl ferret Daphne passed away due to adrenal gland cancer a couple of years ago. Dr. Moffett didnt see her until she was too far gone to be helped much because we started out at a different vet, but he was very kind & gave accurate advice as to her treatment. I then took her brother Max to be seen for the same illness, and come to find out poor Max has a second, pancreatic cancer, as well. Luckily we caught his illness much earlier and hes had a mostly healthy year with Dr. Moffetts help. Hes now 7 years old and still plays with his newer ferret friend Buddy, who is 3.One final story: There were a couple of weeks where I thought we were going to lose Max: He stopped eating, lost over half his body weight, and seemed listless and uninterested in life. Dr. Moffett was so concerned that he actually met me on a street corner to pick up Max and take him over to the clinic himself, when I couldnt get out of work to do it. Then he returned Max to me later that night after blood work & testing, we updated his medicines and he started eating again. I cant think of any other doctor who would provide that kind of caring, beyond-the-call-of-duty service, and Im so grateful to know Dr. Moffett and Groveway Veterinary Clinic are here for us.
They take excellent care of our dogs
Great vets nice people
Excellent Vets and very helpful service
Great staff but over priced :(
Good vet and very helpful and fair prices
Great place for healthy animals.
The staff are incredibly kind, VERY clean.
Great and friendly staff
This place rocks and so does Hills
Very Professional!