My experience at this Emergency Room was great. I went in with sharp chest pain. From check in I was seen quickly and received excellent care through the whole process. I saw 10 different staff and everyone was kind, respectful, courteous and made me feel I was being well taken care of. My symptoms were dealt with efficiently and I appreciate the time and care I was given.

WARNING!!!!! This Emergency Department is absolutely NOT EQUIPPED FOR SMALL CHILDREN!!!! And it doesnt seem like they even plan on being in the near future. Considering this is the ONLY HOSPITAL for the ENTIRE PINAL COUNTY (Like Five Cities or so), youd think that for the YEARS BANNER has resided here, it would be of concern for them that they dont employ enough nursing or staff in general, to accommodate Emergency situations for small children. But after years of not addressing the issue, I doubt they ever will. I say this to say, I have had one child pass away at this location, and another recently neglected by staff, as they were dealing with other sick people - (LITERAL WORDS FROM THE ER PROVIDERS MOUTH). Mind you, my son had a never before seizure, but I guess that wasnt their concern or he wasnt sick enough, for the provider at the time, to care. We waited for hours (5 and 1/2) for treatment and results. None of which came until I insisted on leaving and seeking treatment elsewhere. My sons lab results were shouted across the room for everyone to hear, by the provider on staff, which not only violated his rights as a patient, but also her job as a medical provider. Without going into all the details, just please beware, as I cannot stress enough - IF you have SMALL CHILDREN, and happen to have a legit Emergency, DO NOT TAKE THEM HERE, unless its your LAST OPTION! Take the long drive elsewhere. Your children deserve so much more.

The service I received was outstanding. From check in to discharge, I was treated very well. Very kind and caring nurses. No complaints. We have had a few procedures done at Banner so far no complaints.

Terrible experience at Banner ER on labor day evening. Got to ER about 9:45 pm on September 6 (labor day) due to severe kidney stone pain (unknown at the time what the problem was). Only two other people sitting in the ER when I arrived. Check-in nurse was more interested in cleaning the desk, chair, herself and untangling cords then helping me with my issue. Once she was ready to help me (which took forever) I sat in the chair as I began to sweat and vomit while in extreme pain. Of course the registration process was more important than helping me as I repeatedly asked for help with my pain. Once in the actual ER room I was basically left there alone to suffer. I pressed the Nurse Button on the remote needing help but no one came. I could hear the doctor and ER staff (several) visiting and laughing just outside my room while I was ignored (apparently they have nothing to do). Finally when the nurse did come. I told him that I had pressed the nurse button a long time ago but had no response. His answer was: well, Im here now (this was about 3 am). I did eventually get a CAT or CT scan which revealed a 3 mm stone so at least I knew what the problem was. After about another hour the doctor came in and said to me: if youre here any longer, Ill have to start charging you rent. I didnt respond to that, other than my thought which was... **** You!. I was finally released with some meds about 6 am (daylight) and went home to sleep. The pain had subsided once I got home. Heres my take: if youre ever in the need for ER services in Casa Grande, try to seek it elsewhere (if you can) rather than use Banner ER... believe me, itll be a better choice.

Ive been a patient at banner casa grande medical center before and thought it was a pretty good hospital until I heard what was told to my sister today!!! For a medical professional to tell a woman (that has just had gall bladder surgery a few days ago and that shes now havin problems holdin down anything down now) that shes faking her sicknesses is an outrage to me me!!!

This was the worst experience with my mom there. We never could get anyone on the phone for updates. The nurses would not answer the call bells for up to an hour. One nurse didn’t check on her for almost 6 hours. 3 of which she kept asking for pain meds. The charge nurse was somewhat rude about our complaints. I would stay away from here.

Upon approach the folks were very nice and told me directions, which I promptly got turned around. Thankfully someone who worked there assisted me with the correct path to where I needed to be.Upon my visit, I will say that the person I was visiting, stated that he pressed the nurses call button that morning, and it took one hour and twenty six minutes to check on him. He discussed his expectations with the staff upon their arrival. 1.5 hours is definitely unacceptable. Upon my visit, prior to my leaving, he hit the call button, and the nurse? was sitting outside his room on a chair, and asked what he wanted, after he stated a visit to the rest room and help into bed, he was told that will have to wait and have his vitals taken first, and that he should stay seated. He had only been given ice water in the four hours that I was present, or rather fresh ice for his water. While the nurse? took a phone call on her cell, I waited to ensure that everything would be taken care of.

Brought my fiance in to get checked she started to have some pregnancy pains so just as a precaution we wanted to get her admitted and see if everything was ok. She was told by staff that she will be last on the list because they have patients that have bigger problems than her at this time even told me that I couldnt be at the hospital with her. So they VERY obviously dont treat pregnant women with any sense of urgency.

Nice clean. I guess it depends on what your there for. My procedure went great. In and out no problems....

This hopital is the worst Ive ever been too!!!! And Ive traveled all over the united states!!!!! They will make you site 8-10 hours no matter how sick you are!!! They need more help and need to get a handle on the waiting times its absolutely reducles to make sick people wait so long!!!!!! I wouldnt even think it would be allowed in my opinion its inhumane!!!!! If you can go somewhere else go!!!!!! If you can take the drive to chandler I heard they are much better and take better care of there patients!!!!!!

Great customer service and the wait isn’t too bad, they seem very caring and they are very clean. My wife had our daughter last year and they were amazing.

Amazing people work here. It did take a while to get everything done but that’s because the PA was in sugary saving someone else’s life. I’m happy to wait if that’s the case. Have patience, but these people truly care about you and you can feel that.

I had my daughter recently and my nurse was the absolute BEST!!!!! She was so nice and made my labor and delivery so comfortable and was there for it all. She got everything I needed and helped more than ever! Thank you so much! Wished I could have told her thank you once more! ❤

The nurses and Doctors were very attentive.they were very caring and took very good care of me. Thank yall for taking good care of me

Slowest er on the face of the earth. Worst staff in the world would rather travel to Chandler for some thing important

Showed up with my husband who is passing a kidney stone. We were promptly taken back to get an IV and blood work. We were then brought out to the waiting room to wait for a room. Then a room opened and we were moved. Weve been in the room for an hour and half and not one person as checked on my husband who is in alot of pain. No doctors have come to check on him. No nurses. Weve been forgotten it seems.I WILL NOT bring my husband or any of my family to this hospital again. If a patient can come in in tears and boat load of pain and your people ignore them then theres something wrong. Fix your hospital. For me and mine it will be any other hospital then this awful place

Got in a car accident. Totaled my car. Got to the hospital by ambulance. They put me in the waiting room for hours on end kept telling me to stop crying. Ran me into things and then asked why inwas crying. Had a neck, back, knee injury and when they dug their knuckles in my back and I cried they told me to stop crying and the pain Ill go away when I stop crying. Never took me to a room until I was discharged. Very rude staff. Not caring. The car accident was way less traumatizing than the hospital visiting. Didnt give me any pain medication until 3 hours into being at the hospital in the waiting room. Took me from the waiting room to do CT scan and xray but left me in an empty cold hall for 10 minutes at first. For a car accident they didnt care nor prioritized I could have messed the hospital bill.

My son was admitted to Banner Hospital in February of 2021. He was born with Cerebral Palsy and is a quadraplegic who is 41 years older also non speaking. He cannot feed himself, bathroom himself, requires total care. He.is very intelligent and can read. He was admitted at 80 lbs and 4 days later was discharged at 62 lbs. When being admitted, I said I was staying with him to communicate with the drs/nurses and was told no I wasnt, I asked if they knew how to feed him, etc. I believe he wasnt fed and when I asked him he said no. He was given morphine without any consent. He was severely dehydrated when released. I was never given any instructions on care after release either. The Dr never called me until I threatened he best call. I tried to get his medical records from banner on what he was given to eat and was told they didnt keep them. I called to get a diagnosis and the nurse told me what it was and then immedy called me back laughing saying she gave me the wrong patients results. Please dont take your loved ones who cant communicate to this place. Worst hospital ever.

Yesterday my daughter went into the ER yesterday about 4pm with covid symptoms and trouble breathing. They stuck her in a hallwall did not Quarantine her, did a nose swab and left her there for over for 4 hrs . She walked out . Well if u were at er late yesterday afternoon or last night you were exposed to covid thanks to casa grande banner er not doing their job . I contacted CDC and Pinal health department , they are seeing why banner did not do their job in protecting the public

My experience is very horrible all I seen was the nurses and doctors and staff just walking around talking to one another about their personal life not attend to their patients I waited almost 2 hours and 15 minutes for discharge paperwork and was threatened by one of the phlebotomist nurse stating if I left without discharge paperwork that they would have to have security to stop me I don’t plan on going back to any Banner Hospital.

This place sucks. Visiting hours between 10 AM and 6 PM.What are they hiding?My mother had heart issues. Not give oxygen until she asked for it. 3 days after being admitted. Test results and doctor visit after 4 days of admittance. Please go somewhere else for you ER needs.

At the most frightening moment in my life, I came to BCGMC and received friendly, compassionate, expert care in the surgical department. I work at BCGMC, so wanted to see the care of those around me too- I couldnt be prouder to be part of this organization.I had an amazing experience (being given very good news sure didnt hurt), and with insurance that is accepted anywhere and everywhere, I choose to come here for me and my family.

Your security is very unprofessional. Drinking on the job and posting videos like ita funny.

Great Emergency department and hospital. Will return if ill in the future.

Worst Hospital I’ve ever been to. Yes, some of the stuff is friendly but the rest seem to not care. Waited over 2 hours for my daughter to be seen, but decided to leave and get checked somewhere else. ( Better and faster service). The nurse who checked vitals did not care at all about hospital regulations about wearing a mask and being on personal cell phone. Would recommend you don’t waste your time here.

The ER is the weak point, staff is overwhelmed and not very pleasant and not because of the construction going on.Once I was able to be moved upstairs, whole different world, excellent care, attentive staff that I thought took very good care of me during my six day stay.

I cant believe the other reviews are true. There has to be a better procedure for the ER. I understand with Covid going on precautions are necessary, however one will contract Covid waiting in the ER. The wait time to see a physician is absurd. The staff in the ER was very nice, however the wait time for a person that is sick is unacceptable.

I am always thankful for the staff at Casa Grande Hospital. Special thankyous and blessings to Sandra, Holly and Justin. Thankyou all for being so caring to my moms needs. You guys all rock!!

Had a great experience was there 12 am super tierd and worried. They made me feel calm cracked some jokes all super friendly and helpful. The ladies and gentlemen was very kind and I would go back again. I appreciate all of you keep it up.

Worst hospital ever the ER is truly a joke!!! I hate this place and wouldnt recommend it to anyone.

From walk in to walk out they had the most respectful staff!I was hesitant at first because Ive never been here to receive care.but ..... wow I can say its the most comfortable i have felt in a hospital in a long time.

I was recently seen at the emergency department late at night. Other than the nurse who took my information in the waiting room, my visit was great. The ER doctor and nurses listened to the concerns I was having. I felt they gave me excellent care. I will definitely choose this ER department if I need to do so in the future.

Worst hospital I have ever been to. Thought I might have a sti. Pain when urinating, eventual redness, swelling and fluid leaking from my eyes. I NEVER RECEIVED THE RESULTS OF MY TEST AND PEOPLE AT THE HOSPITAL WERE NOT HELPFUL. ITS BEEN 3 WEEKS...AND THE INFECTION IS STILL HEAR AND I STILL DONT KNOW WHAT IT IS. I WILL NEVER GO BACK TO THIS HOSPITAL

I was going to give this place a try but now reading the comments I can’t smh the sad part is I’m pregnant and this is the only hospital closest to us I guess I’ll be going elsewhere to stay for the next couple of weeks until I have my child

They actually were attentive to my sons needs thank you soo much

I was treated ok. I love that the nurses took the time to tell help you knowing they are working so many hours with this pandemic. The doctors and nurses are our heroes right now. And I want you all to know that you are very appreciated.

Worst hospital in the USA. I had to take my fiancé in for an emergency and they couldn’t handle one aspect of medicine. If I would have known there was another hospital 25 min away I would have gone there.... and you should just go the first

I have been in here for 11 days now with covid. The staff for the most part are very warm and caring. However I had this doctor that when it came time to release me screwed around all day so that it was too late to get oxygen delivered to my house forcing me to stay yet another night when it was not medically required. I wish I had his name but will never, ever, be treated by him again

Horrible experience, avoid this place if you can. The ER staff at night was ok except for a Dr that was screaming to an elderly and injured patient because he didn’t want to stay, no compassion or empathy AT ALL. Everyone was able to hear this patient’s medical problems without his consent. Incredibly disrespectful. Once i was admitted the nurses were nice but the night shift was HORRIBLE, I literally watched them argue in front of me because my bed had to be moved to a different room, to the point that i helped one nurse move my bed with my iv, pregnant and covid+ while the other ones were chatting and laughing. If it wasn’t for a test that was suspiciously delayed i would have left the hospital within 24 hours but they said they had no idea why it was taking so long, probably because they wanted me to to have a big hospital bill. All they care about here is how much money they can make with you, not the quality of attention you get. Thats how you feel as a patient. When the shift changed again it was even worse, they wouldn’t even bring water anymore.I also forgot to mention that the lady at the er that took my blood pressure and other things kept taking her mask off while being in a small room with me during a pandemic, she kept eating and talking to me without her mask on like nothing. So unprofessional.

This is the worst hospital to ever go to you will be here hours the workers don’t know anything , it’s beyond cold . Do not come here

While my daughter was visiting me in my room the hospital kicked my 14 yr old out of the waiting room. I can only hope these people are treated the same as my family was treated.

Its a sad day when a 76 year old woman is discharge and sent home in her hospital grown. Didnt review discharge paper. Just told her to stop one pill. Sad that our local hospital is like this.

The icu doctors and nurses saved my sisters life when she had slim chances. I will always be grateful for that. While she was on a ventilator someone stole 3 rings off her fingers. I assume they figured it was ok since she was sedated and had slim chances of making it. Ive spoken with a few people in the hospital on this issue and keep getting the same responce. We dont know what to tell you sir. Our staff wouldnt do that. Well someone did and nobody seems to care enough to look into it. They tried blaming the emt staff that brought her in. Anything to not accept responsibility for what happened. I am shocked this happened and would neber have thought it would. I am also shocked that they dont care enough to find a solution. Maybe i am not the first to experience this problem with them. I dont want to point fingers where they dont belong but something happened to my sister jewelry in this hospital and they refuse to help. This week i am filing a police report because nothing has been done and also because were not talking about a few hundred dollars.

Just the WORST possible experience ever. It wasn’t until the right higher up person got involved that things changed and the care improved after my surgery. If you have a choice, don’t go here. I am still dealing with the Banner way of doing business, even after discharge.

The nurses are very rude and very unprofessional, i called to check up on my mother and the nurse paige had hung up on me. Much of these nurse’s have attitude/short tempered of explaining to me of what is going on. They could be more understanding of a worried daughter.

3 plus hours waiting to see a Doctor in the ER. Bad very very bad medical service. This reminds me of the Spanish Inquisition, but this place, maybe just a little, yep just a little bit cleaner. Also dont forget to bring supplies for a least 3/4 days. Youll need em.

This is to Brenda, the registered nurse that took care of my Grandpa on the day of his discharge. She was not informed of having a patient ready for her to care for but she walked in and informed us and apologized for any late time, but she was so respectful, she carried on with her care and 100% outstanding. Thank you Brenda for your service as a registered nurse you all play a big part in everyone’s lives and you are all hero’s thank you for working on the roughest times.

They wont let me accompany my daughter in to have hey IUD checked out. Its okay, though, Chandler Regional will let me go in with her 😌 There have been too many other times to mention here now that have added to (or rather subtracted from) this score, just to let you know in being fair.

Limp into the emergency and even before asking what I need Im politely asked to wear a mask.I respond with equal politeness that I am medically unable to wear one. Im shocked when the receptionist informs me masks are required for service?!? I ask about ADA laws and how I will be accommodated. No answer. However 10sec after I make a chair 2 two hospital security show up in full battlerattle(armored vest, taser, spray cannister, firearm) and belligerently tell me to put a mask on or get out. Inform them of my same limitations, plus inform them of the federal law that states may not have face covered or obscured while carrying a firearm. This was of course amended in roughly may 2020 with the exception of a pandemic Instead of treating exchange as courteous information exchange the security supervisor who would only identify himself as Bill you dont need my last name decided instead that massive escalation was required. That was his decision based of these actions: 1.initial contact both himself and his lackey laughed at my disability, called me deluded.1.a took several threatening steps forward when I would disagree but finally backed off.2. Bill you dont need my last name came back before I was even checked in to inform me that once I was checked in I was to wait outside. Because Im disabled and unable to wear a mask.3. Another nurse choose to kindly take me upstairs4. Security officers, impossible to distinguish with masks. Cycled through room 6-9 times in first 15 min. Possibly there routes however choice comments dropped would indicate otherwise. As would the cessation of the frequency of the patrols5. Bill you dont need my last name brought a medical supervisor who kindly gave me banners: visitor &companion experience. Which has masks listed under ppe. I informed medical supervisor of my disability. She wished me a speedy recovery and went about her day.Bill, you need re-training. If I was your supervisor you would be immediately terminated after initial sustained and continued harassment of a patient.Many levels of training and jobs need to be addressed as several times hippa Ada and just plain courtesy were violated. Instead of using alleged pandemic as an excuse to conduct yourself however you want. Should at least follow laws if you cant be courteous.Banner: you have my info, your contacting me would go a long way in demonstrating a desire to improve.

Thank you for the reviews. Looks like Ill make the drive to Chandler. Im not from here and currently uninsured. Based on the reviews Im confident I will not get proper care here.

I called to speak with the nurse and the lady that answered named Barbara was so rude and didnt want to listen to what I was trying to say. the lady kept saying that my mom was discharged on the 15th...she wouldnt even listen to me. I kept telling her that she was there last night when I called and she kept saying no she was not. Like I dont know what Im talking about. My mom was not able to leave yet because she was still getting test done to her and also because she really needed to stay and get the help she needs for her to talk and know where shes at. That same lady I talked to yesterday and knew where she was and all and now today she doesnt even want to try.

I want to thank everyone who took the time to write a review. It really helped me with making sure my Mom received the best medical attention.On Tuesday night her sugar level was dangerously high. We live in Casa Grande, but on this night I was about an hour and a half away from home. I called my neighbor and asked if she could please take Mom and get her checked in vs waiting for me to get there. I raced to the hospital, to only find out they had my Mom sitting in the waiting room. They hadnt taken her vitals, despite Mom telling them her sugar level was over 500 and blood pressure was reading 198. I immediately went to the reviews and knew Mom was not safe in their care. I ended up driving her to Chandler Regional. In less then 10 minutes mom was already in a bed and within 30 minutes a doctor was taking care of business. Mom had to be admitted and 3 days later we are home and Mom is doing Amazing.Banner Casa Grande, I now know that half your staff left after many years of service when you took over the hospital, and I personally can see why. Your ER staff was very rude.Your reviews made this happen. Thank you

Casa grande deserve better 🏥 worst hospital in arizona

I was a patient in the emergency room around a month or two ago. This is late but I put a complaint on their website but was never reached out to. I was completely ignored. This one nurse came in and seemed super annoyed to serve me or answer my question. I had a panic attack and felt like I was dying (even though I wasn’t but it was a very horrible time) i asked if I would be waking up the next day and she said “I don’t know, can’t promise that” and my blood pressure (I’m pretty sure) skyrocketed. Lady, if you can’t work professionally or you have a “I have bigger fish to fry” attitude, maybe the medical field isn’t your field. And I had dropped my empty urinal at one point, and kept calling for assistance because I had to urinate really bad, this one man barged in from the other room and said in a very aggressive annoyed voice “Can you hang on?! My hands are tied.” And just left. The male doctor I had was very kind and patient with me. The female nurse was extremely rude.

Edited due to concerns being addressed. Thank you.

First off I would like to say the the nurses and doctors are OK.However I was an in patient, and what a mistake that was.When my machines were beeping, average time was plus 45 minutes to get service.Was skipped on meals (got no meal for dinner tonight),Had to buy my own drinks to get enough liquids.Dont expect anything but bad service.Dont come here for recovery you will be ignored.I am not just complaining about me, I am complaining how about how the whole floor is ignored, because they have to many patients, per Nurses and per CNAs.If you plan on staying here plan bringing someone with you to get anything, because staff is too busy to properly take care of you.I would not suggest that you come here if you have a choice. I will go somewhere else next time.and now let me guess that I get a response please email me, but you can see that after years of negative reviews, NOTHING has changed.If you can go to Chandler, your service will be worth the drive, if you are waiting for service you can drive to Chandler and get help faster than you would in that emergency room,Had similar several months ago waited over 7 hours, with no service, drove to chandler and was helped within 25 minutes.This hospital does not know how to take care of its customers.And with years of complaints, there is no way this is going to change any time soon.

I am 12 weeks pregnant and went to this hospital with cramping and bleeding which is obviously a huge concern as it is a threat of miscarrying. I arrived at approximately 2:30 pm and wasn’t seen until almost 7 o’clock, which was devastating as I continued to bleed out. The intake staff was unorganized and sent several people to be seen who arrived hours after I did. There was even a young lady who was experiencing the same symptoms as I, however she had only been waiting 30 minutes before she was seen. This absolutely infuriated me, no sense of urgency to something that could have resulted in tragedy due to my hours of sitting and waiting. Once I finally got upstairs, the doctor was absolutely phenomenal. He was quick, knowledgeable and apologized that I had been waiting so long. The nurses who assisted him were kind and did everything they could to make sure I was comfortable. Turns out everything is fine and my baby is okay. I really appreciated how efficient the staff upstairs were and how fast they gave me a response in such a scary moment. The downstairs intake staff could learn a thing or two from them. I more than likely would not choose this hospital again for any pregnancy concerns and I do not recommend this place to anyone needing immediate service.

Just had my 2nd daughter at banner casa grande the ladies in labor and delivery are so sweet and so helpful I recommend this hospital if you’re expecting a little one!! 10/10 very very good service! Also the ladies brining the food around were very sweet and always made sure me and my husband had everything we asked for!

This place is good but It could use some improvement. What I mean by that is that the staff there (mainly in the cafeteria) was really rude to my brother & sister. They tried to get something like chips (I cant remember) and when they went for it, one of the ladies was extremely rude about it.Overall, the medical stuff was extremely nice to me and my situation. I was there for seven days and got my gallbladder removed. My surgeon was beyond nice and treated me with kindness. On a funny note, he look like that guy from Hangover the guy who played Alan. I thought it was so cool! The one thing is when I got out of surgery I didnt expect to see train track marks I thought it would be like 4 different holes (I did some research before hand) and now I feel really insecure. But I do feel better now and I dont any more problems like I did before.Thank you so much banner health!!! You made me feel welcome, yes there was some moments where I wanted to leave and that I felt uncomfortable. However nothing is ever perfect in life. If I had to do it again, I would!

Hospital was great , no complaints. Nursing staff through out from check in to check out. Home care is another story. They call a week after I get out wanting to deliver what I needed when I got home. I told them to cancel order because Ive done without this long Ill manage. Otherwise would have been 5 stars.

So, I went to the emergency room on Friday afternoon with a kidney stone, it took some time to be seen, which is fine, the nurses and doctors took good care of me, and with Covid and everything else going on, I kept patient..However; when I was released, I was told Id have 2 prescriptions sent over to my pharmacy as late as it was I didnt bother to check my scripts until morning, I contacted my pharmacy and they hadnt recieved anything, so, I called Banner emergency room, and was told theyd had tech issues and the scripts didnt go through, but was assured theyd get them sent OR someone would be calling me..4 hours later NO CALL, NO SCRIPTS, I called again and was told to call back in 45 minutes that shed let them know I was still waiting..I waited another hour and a half, called AGAIN, was told it would be sent out in 5 minutes, that they were having a busy day, it is now Sunday, STILL NO SCRIPTS..I honestly do not understand, Ive been in doctors offices and theyve sent scripts within 10 minutes, it wasnt MY error it was theirs, so here I sit, still with a kidney stone in my bladder and the meds that were supposed to help it pass have still not been sent to the pharmacy...

Excelent service. Nurses and doctor very knowledgeable and nice..

My husband was take to Banner Casa Grande by ambulance on 8/6. He was confused, not drinking or urinating and had a severe headache. He was sent home after 5 hours filled with fluids but in the same condition saying he was dehydrated. The next day there was no change so he was taken again by ambulance to the Tucson Veterans hospital where they found he has viral meningitis and had a bilateral stroke. It’s been 5 days now and he’s still at the VA hospital being treated. In the past, he’s been taken to Banner and released too early so I should have known and not had him taken there in the first place.

The surgical medical staff were amazing! I cant thank you enough for the excellent care for my husbands surgery today. I was beyond impressed by everyone. Thank you again Banner Casa Grande Medical Center!

Worst hospital experience ever. Brought my 12 month old in for excessive vomiting. She threw up all over the floor multiple times. We waited well over two hours and never even got her vitals taken. When it got to the point where she was screaming we (politely) asked how much longer. We had to ask the woman at the desk three times before she finally acknowledged us. Then she gave biggest attitude, rolled her eyes, and said she doesnt know, maybe hours. We left without even getting her checked.I get hospitals are busy but the complete and utter disrespect for patients is not okay! never EVER going back. Will make sure to tell everyone I know as well.

Dimentia patient admitted and received terrible treatment. Pt cannot make medical decisions, yet no information available on treatment plan, and admission was 5 days ago.Floor staff just ignored her...lunch still on counter at 2pm, no one assisted to bathroom--put on diaper.POA Family cant come talk to DRs doing their rounds, because visiting hours are 10-6. This is not visit, its determining medical treatment.

I went to the ER here yesterday and honestly have never been treated better by any other hospital!I live in Mesa, AZ and would honestly drive to Casa Grande to have the care I received here yesterday. All of the staff was happy, friendly, professional and kind! Great experience for having to be in the hospital on my vacation!

Great staff . Very caring. Empathy kindness . Family member all needs were met and staff went the extra mile. Care plan given and resources made available. Treated my love one like their own family. Wonderful Nurses CNAs doctors outlined care. Highly recommend .

A. Its 9 minutes away.B. I have many disabilities and have to go about once a month.C. They know my history.D. They know me.E. The nurses listen to me.F. All ER waiting times vary greatly. They have shortened theirs by starting IVs, drawing blood, sending you for X-rays, treating symptoms, etc. You skip steps you dont need.Its like a walk in doctors office, ER and trauma center all in one. But remember. Worst always goes first and pain is low on that list. At ALL hospitals.

Went in with stroke symptoms and was put in the waiting room because they didn’t have a clean room. They said we had to wait for house cleaning to clean the room before they could evaluate a patient with stroke like symptoms!!! When we asked how much longer it would be before we would see a doctor the nurse rudely told us “Don’t get an attitude with me, I don’t even know you”. Unbelievable! Immediately left and went to Dignity Health where they know what to do and started a “stroke protocol “ upon entering the emergency department. You would think that Banner Casa Grande would look into implementing this, after all it’s a standard of practice that has been around for awhile.

Absolutely the worst hospital I have ever come to. They should spend the money on properly staffing with competent people. I have been here for over 5 hrs. with no end in sight. Worst bedside manners I have ever come across. Horrible! Next time I will just go to Phoenix and hope for better.

Went to the Emergency room 8 weeks pregnant. I was cramping and light bleeding. ER staff didnt seem to take me seriously for several hours I sat in the waiting room. When they finally got to me was when I had a miscarriage and hemorrhaged on the floor. The Dr was kind and so were the nurses but maybe if they had helped me when I needed it I wouldnt have lost my baby

My husband has had nothing but excellent care. Everyone from housekeeping to the doctors have been extremely helpful and polite. His treatments have been given at the times we were told and techs are very kind and knowledgeable. Any time we ask questions we receive clear precise answers. Im thankful that Casa Grande has such a good medical facility.

I and my husband are Canadians so when we travel to the USA, we have to purchase extra travel medical insurance from a private insurer. If we have a claim, we have to submit to them all the medical reports so they can pay the medical provider, in this case this hospital. I took my husband to the emergency last Thursday and was informed by the nurse they wont release the reports to us only to our family doctor and only if he requests them. (My husband visited this emergency department in the past before it became Banner and we always left the hospital with the reports; we did not even have to ask for them.) So we will now have to ask our family doctor to request them (I dont even know if there are going to be any charges for this) and then ask him to give them to us so we can send them to the insurance company. How ridiculous is that? Our doctor is not going to pay our hospital bill; our insurance company will. One would think the hospital would want to have the bill settled as soon as possible. But they wont be paid until our insurer processes our claim, which they cant without the reports. For this reason I give this hospital only one star.

Go to this location if your life depends on it that is the only reason you should go. You cant really tell if the doctors care or if the nurses care they just get you in and get you out. 2 times Ive had this happen to me and Ive been stranded both times with no way home. Fortunately we live in an age of technology or I do live at the doorstep at the hospital. If youre able to go to a different Banner like in Mesa theyre awesome. I know that individual experiences are per person, but Ive only come to this location for serious situations or for extreme pain and neither time have I really felt like the staff cared they just talk around you as though you dont exist. Its an awful feeling and I hardly ever post anything anywhere but this is the second time and its an awful feeling in the hospital should know that quality of life is mandatory even if a patient is not dying.

I went in at 12:30 Am on December 26th and was not seen until 12:30pm. I was having severe coughing, nausea, fever , high blood pressure. headache and earache. I waited 4 hours before they took my vitals, then another 4 hours before they did lab work. I was stuck 3 times by two different people and still no result, They were supposed to swab my mouth for flu and did not. I reminded them after 10 hours, I needed lab work. This time, they were able to get the blood and after another hour, was taken into the back and put in a room with a recliner with 3 other people. 30 minutes later, the dr, came in for 5 minutes, said I had bronchitis and would send in a prescription. I received a text saying my medicine was ready and I still had not been discharged. I had a IV in my arm and was putting on my jacket and getting ready to take it out, when they came in with the discharge papers. Never again. 13 hours to see a doctor is ridiculous

The worst hospital ever I spent 6 hours there on thanksgiving. They attempted a spinal tap as it was an epidural. Failed miserably. 2 doctors Poked me 3 different times. I would give negative stars if I could. DO NOT RECOMMEND.

My husband was taken to ER via ambulance. The fire dept and rescue squad staff were phenomenal. The people in the ER dept need compassion training. They were the rudest people I have met in Arizona. My husband has been fighting cancer for 5 years and I’m just not used to being treated so poorly by medical staff. It was traumatic enough without the horrible rude treatment by staff there. It’s also disgustingly dirty. I will avoid this hospital at all costs. Wanted to add also that my husband was there 1 time prior to this for horrible pain on his right side chest. They wanted to remove his gall bladder... he had shingles. Had we went forward with the surgery it would have been catastrophic

Its O.K. for simple procedures. The nursing staff are good and they do care. The facility is getting new equipment and it is being modernized. But, remember that it IS run by a major corporation and time is money. The big problem is the surgeons, doctors and higher level medical staff. These medical people work in Casa Grande, because they cant work anywhere else. Their experience and education, in my opinion, are below par. If they were good, they would be in Phoenix. Go North or South to the major cities if you need important diagnosis or surgery. Dont take the chance in this facility. Oh! and one other important note. If a doctor or nurse do something wrong, your complaint falls on deaf ears.

This was literally the worst hospital I’ve ever been to. Sat there for 3 hours was seen for 5 minutes in the lobby couldn’t get a room after being told my room was being cleaned an hour before. Got a prescription and had to wait the next day to pick it up. Went to go pick up my prescription found out it wasn’t even sent over and have to go all the way back to the hospital to pick up a paper for my prescription and then head all the way back which to me doesn’t seem worth it I would’ve rather drove to chandler to be seen there then waste my time going here.

I cant say enough about the staff at this facility. I recently checked in at Banner after becoming ill during a recent vacation to the area. The courtesy, compassion, and professionalism of the entire staff was top notch. In spite of being extremely busy, the doctors took time to consult with me on several occasions. Every test and procedure was thoroughly explained before hand. Test results were relayed to me in a timely manner, and explained in laymans terms. I was never once made to feel like just a number. Many Ohio medical facilities could use some lessons in patient care from these folks. I will not hesitate to come back to Banner for future medical care once I retire to the area.

So glad I chose to give birth here! The facility was great and the people were amazing!They have everything to make you comfortable during labor including great cheerleaders aka nurses. Everyone went above and beyond for ALL our needs

This emergency room is set up for population control, I think there should be an investigation into lack if care . Uneducated staff and just plain lazy staff . I assure you they do not practice cleanliness or patient safety.

My wife and I just a had a baby there in the new labor and delivery facility and all the doctors and nurses were awesome! I couldnt of asked for more. They work so hard. Very pleased thanks Banner CG!

Worst hospital Ive ever been to. Took x-rays on my finger after I accidentally slammed it in a door. Sent me home with a wrap around 1 finger saying it was just a bone bruise. Went to a different hospital and they told me I had a fractured finger. This was a month later mind you. Banner doesnt care about you. They just want your money. DO NOT GO HERE.

Horrible doctors and services went 2 weeks ago with joint pain they gave me ibuprofen and said dont it should go away in a couple days... its been 2 whole weeks of non stop pain and tossing and turning in bed I feel I got no help Whats so ever and still had to pay them

Spent many hours in the ER on. Busy Friday night. The staff, nurses and doctors were attentive and kind.

Having my health insurance call 911 believing I was having a stroke, just to reach the triage nurse tell me she didnt think anything was wrong with me have a seat theres a long wait. About 3 hours ago. She decided to play doctor knowing full well that yesterday I was hit walking to my car by an SUV @ Yeah a bit sore and exhausted. I guess if youre not bleeding.. you must not have a head trauma. Never again will I darken these doors. They take the care out of healthcare. Go to Gilbert! Nurses like her should be security guards youll find no compassion at this hospital. Doesnt even deserve a 1 star rating!

Wish I could give this place a no star review. Had to go to banner on two different occasions and each time ended up waiting 8 hours before getting called to a room and then I waited a couple more hours to see the doctor. This is the worst run hospital I have ever seen.

If I was able to give a 0 to this emergency I would be just because I went in thinking my daughter had blood in her stool she is 18 months old we had to wait 4 hours for them to tell us it was not that blood. for them to tell us that it was just a red dye that she probably ingested but it was 4 hours. If it would have been blood how serious with that situation have been 4 hours later that means something serious could have been going on with her but they dont care.

Dirty facility from ceiling to floor. Went in with a stomach issue and developed a staff infection as a result. Had to see my primary for antibiotics days later as a result. I do NOT recommend this facility. Staff treat you like a number and treat you like an inconvenience, which is sad - kind of goes along with the gross hospital.

Went to the ER with severe abdominal pain. Yes had to wait awhile to be seen but once I got seen all staff from nurses, dr.’s to lab techs to radiology was the best care I’ve ever received from any other hospital. Had emergency surgery and was sent home right away. Thank you.

This should never be call a hospital. I would not take a sick family member and that means my pets. They might get that right. Staff is not professional or caring. People are taken in ahead of others that have been here 3 to 4 hours earlier. No triage just bad personnel .

Oct 15th. Heart Procedure, All aspects of the visit and procedure went without a hitch. The nursing staff were professional and courteous recovery room attentive staffing and was able to have a hot lunch. My doctor was awesome Premier Cardio and I rate my experience as a 5 Star. Great Job to all and Thanks for taking care of me

Solid hospital.

Went back n for an emergency gall bladder removed. They were the best. From behind to day I left it was top notch. Doctor was awesome and continually explained procedure. Care of nurses etc could not have been better. Wish I got this good of care in North Dakota

If you DONT have insurance DONT bother coming here! Neglect and theyre dumb!

Hats off to Banner Casa Grande Hospital. I went to the ER the other morning and was taken care of immediately. I want to thank ALL the staff for the excellent care I received. I spent 2 days and they were on top of my medical problem as well as my personal needs.5***** all the way.Thank you again.

Bad, slow service in the intake area. You can tell this I JUST a job for them. Not something they got into because they care about people. If you have to go to the ER there. Make sure to bring a change of clothes and necessities. Because youll be there awhile.Banner buying Casa Grande Regional is the worst thing to happen to Casa Grande health care. This review wont ever make it to the eyes of Banner mobsters... I mean executives. But if you just have a small situation medically. I recommend going to Nexcare Urgent Care.... not Banner ER.Edit: Theyve started having patients wait in the waiting room, as theyre being treated. Instead of bringing them to the back. This hospital is getting worse by the day.

NEVER EVER GO TO THIS HOSPITALYOU WILL WAIT AND WAIT AND WAIT,Filthy hospital, staff is so rude.THEY MISDIAGNOSED MY 7 year. Now she is in Chicago at the university of Illinois getting so much more care. Go luck Banner I’m going to own the HOSPITAL AFTER IM DONE WITH YOU IN COURT.DO NOT TAKE ANY SETTLEMENT FOR THIS HOSPITAL