My mother went in as an alcoholic.They kicked her out in two weeks because her Medicare insurance was up. No follow up .They turned me in to Adult Family Services for allegedly stealing her money which she had none to steal.I’m out $10,000.00 for attorney fees. I was exonerated but still out 10k and my mother is still an alcoholic and she and I are worse off

Other than the constant dismissal, gaslighting and profiteering off of people who actually need help, Carrollton Springs is a wonderful place - really nice if you are into the prison aesthetic. I would recommend you do as much research as possible on potential physicians before being admitted to this place - and then go somewhere else.

Carrollton Springs was a literal life saver for me. Ive battled PTSD, depression, and anxiety for many years and finally had a breaking point where I was ready to end my life. My therapist recommended Carrollton Springs, and I immediately went for intake. I was inpatient for 10 days. They managed my medications and got me on a great combination for my anxiety and depression. The group therapy was helpful as well. The food could be better, but it is decent I suppose. The biggest perk here is the STAFF! They are almost all of them are amazing, caring people.I hope I never have to come back, but if I need to, I know Carrollton Springs will take good care of me.

I participated in about three weeks of PHP and three weeks of IOP, so nothing in my experience should be applied to the Inpatient side of treatment. I did not do inpatient, and thus cant comment on it.That being said, I cant remember a time in my life where I have felt this stable. I came into Carrollton Springs miserably sad. Supportive peers in group therapy, empathetic counselors that push you to better yourself, and psychiatrists that are committed to getting you on the proper medication(s) are all things you will have at your disposal.Carrollton Springs absolutely has the resources needed for you to get better, all you have to do is commit to it.

I’ve been to 6 inpatient facilities and Carrollton Springs definitely has its pluses and minuses. On the plus side it was clean and the food was decent. Staff was very hit and miss, more miss. Too many of the staff were entirely unkind and not empathetic to the point of being mean. You can’t receive calls from family there, period and anyone can leave you a message even without your patient code which can be very upsetting. Not even 1 one on one counseling session. The only person who heard my story was a wonderful tech (Hi Felicia!). If I could do it over again, let’s face it I probably will, I’d choose Rock Springs in Georgetown.

TERRIBLE! Had an emergency and called 6x to get my husband on the phone. Waited over 8 hours! FURIOUS! I have had Pleasant experiences with him in the past and have actually recommended them however I will never ever recommend them in the future!!!

All of the 5 star reviews are faked. They buy reviews to seem better please avoid this place at all costs. They abuse their patients and turn away people who are suicidal.

I came to this hospital after a recommendation from my psychiatrist for PHP. The staff in intake, the lady that did my assessment was on point. The week prior I tried to go to Dallas Behavioral health, and was giving the run around on the PHP. But Carrollton springs assured me that insurance was taking care of so only thing I got to think about my treatment.

One of the absolute worse hospitals I have ever been to. I spent one day in outpatient and the therapist told me treatment would not help me after I explained the symptoms of my PTSD, severely setting back my own progress and healing. This places staff is absolutely disgusting, they dont help people, they dont care about helping anyone. They only want to pump you for every cent you have. They had the audacity to call me month after my time there and ask how I was doing as if they hadnt made my life feel completely hopeless. I do not suggest ever participating in anything with this hospital.

I never really have been here but i just wanted to know if they use malldoll what people call ¨butty jooce¨.

My father came out of here worse than when he went in. Hardly any information is given to the families and now with covid restrictions you are not even allowed to have visits with your loved one. They say you can do zoom visits but we did not once have a zoom visit the entire time my father was here. About a month after my dad was released from here we actually had to send him to another psychiatric hospital because this place did absolutely nothing for him. The first night my dad was here we called and the nurse that picked up was insanely rude to us. She claimed we yelled at her and got extremely defensive telling us look I dont know who told you your dad would sleep tonight but he doesnt see the doctor until tomorrow morning and then she hung up on us. I really thought that nurses understand even if family members are stressed out not to add to that stress by being rude and getting defensive. It was insanely unprofessional. Intake took literal hours. First time we tried to admit my father they made us wait for 3 hours and then finally took his temperature and said he had a small fever and would have to get health clearance before being admitted, why didnt they take the temperature first thing as soon as we got there? So we had to go to the ER to get a covid test, spent all night there, and then had to come back to Carrollton Springs the next day with a clean bill of health where intake took about 7 hours in total.

I gave them every chance to assist me, but the lack of information provided and the disrespect of my time was too much to bear. I could write a book. one star for the landscaping and the 2 friendly people I encountered. the others seemed to be there just for their paycheck. oh, dont fall for the old reviews. the newer ones are the truth. I wouldnt recommend this place for my dog.

I was mistreated abused by the “employee staff “ save your insurance money and go else where!!

Dont bother to come here if youre over 300 pounds. Had an appointment at 7, wasnt acknowledged until nearly 9. By midnight they come to tell me Im too overweight & want to pass me on to some other facility that will not treat ALL my mental issues. Very smart pushing down an already depressed person coming to your facility for help.

My greatest responsibility as a husband is to protect my wife. I failed that responsibility by allowing her to be admitted for inpatient care at Carrollton Springs.. When her depression worsened, we were recommended to this facility for an assessment. Spent 5 hours waiting, finally speak with a evaluator and even after we made it clear that we had a safety plan and that returning home in the evenings would be best for her, they still strongly recommended 7 days of inpatient therapy. We were scared and naive, unfamiliar with mental health crisis, and decided to trust the opinion of a medical professional. This was a mistake I will likely regret for the rest of my life. They put my traumatized and depressed wife into a unit with screaming psych patients. She was followed around by leering male patients and when she attempted to report harassment and feeling unsafe she was treated like a problem. They disrespected her, coerced/intimated her into taking optional sedative medication (per the doctor), and consistently ignored her concerns for safety. The result has been much more detrimental than beneficial. Basically a week of enduring psychological warfare. She came home with major symptoms of PTSD and is still recovering weeks later. It greatly exacerbated underlying conditions that will likely affect our lives for many years to come. If you value your spouse or loved one, be very careful before admitting them here. Men may be safe (from harassment at least) but they do not protect the women in their facility.

I struggle with anxiety and depression which was worsened by medication. This place is far better than Green Oaks, Haven and Homeward Bound and takes medicare. My only complaints were the food, intake time which was 6 hours and lack of deaf awareness. They did a good job at taking care of my needs even though most patients are there for mental issues. Id reccomend this place over the other options in DFW area unless you have really good insurance.

Have been there its really nice clean rooms great staff great help its like u are on a college campus 👍 and I like the smoke breaks beautiful inside better then any other mental hospital

My brother was trying to find help and the whole family is worried about him. He need helps and they turned him down and told him zoom therapy was the best result. When he needs to be at an in patient facility. They DO NOT CARE. They claimed he was mentally stable when he has been in and out of the hospital for the past WEEK from withdrawals and a psychological break! Do not send a loved one here of they need or are seeking help!

I had to go to Carrollton springs for 2 suicide attempts and after visiting other facilities I can honestly say Carrollton springs is the best.The beds are comfy, the food is decent and the staff cares about its patients immensely.If you can, you can go to carrollton springs. Thank you Miss, Shirley, Miss Sheila and miss Linda, they are the best nurses and techs in the whole joint.

I JUST GOT OUT OF IN-PATIENT THERAPY AND NOW I HAVE MORE TRAUMA THAN WHEN I WAS ORIGINALLY ADMITTED MID FEBRUARY 2021 UNTIL EARLY MARCH SO PLEASE PLEASE PLEASE AVOID THIS PLACE AT ALL COST. I have been out of in-patient for over two weeks now. During my first week back home, I was experiencing major PTSD symptoms and would be easily triggered multiple times a day, which I have never experienced before I was admitted to in-patient treatment. While I was in-patient, there were several instances that I did not feel safe from other patients and I expressed and reported to the staff multiple times and I believe they used a scare tactic to by saying I could call 911 if I felt I was in immediate danger. If I have expressed several complaints, based on Carrollton Springs Bill of Rights I should have been sent a patient advocate to talk with me, but I wasn’t made aware of the patient advocate program because it was buried in so much paperwork. Once I expressed my complaints multiple times, I realized I had to rely on my fellow patients that I had befriended in the facility to keep me safe, when that definitely isn’t even their job. The worse part about it is that they switched up several patients medicines and were giving out medicine that was not prescribed by the doctor. Also, once you get a little too agitated, it seems like they drug you up with as much Trazadone as possible to keep you quiet so they don’t have to deal with you. During my whole in-patient treatment, I had a dozen panic attacks when I had only had two ever prior to being admitted. I have never in my life questioned medical professionals because I never had a reason to. Now I have a hard time trusting medical professionals and my loved ones because my voice was never heard during in-patient treatment. My spouse also noticed when I was sharing my complaints in a calm and respectful manner with the house supervisor that they didn’t seem to be listening to what I had to say and were waiting for opportunities to dismiss my concerns. I felt like the supervisor treated me like I was mentally unstable and delusional and my spouse definitely noticed this the second I left because the supervisor immediately was at ease and started laughing with my spouse. Please never check yourself into this facility. It would save you a lot of time and money of all the trauma they put me through. I will now require more therapy to treat my PTSD.

This was my first time in an inpatient treatment facility. Justin, Bernard, Rita, Eric’s T and J and countless more made me feel safe and at home. But by far the best tech there is Dylan. He took time to answer all my questions in a way that made me feel human and ready to succeed . All Cedar Unit deserves 10 times a raise to match the 10 times of there hearts. Sure the food isnt hotel grade and there are mosquitos but the facility is clean and i would recommend it highly

HIGHLY recommend Carrollton Springs! Other psych hospitals feel like prisons, but Carrollton Springs feel like a second home. The staff is friendly & genuinely cares about you, the food is great, the hospital is clean & looks nice, the therapy & activities are amazing, I can keep going! Its been 2 years & I still use the skills Ive learned at Carrollton Springs to this day!

A lovely care spot. Drs etc. daily. Good food and techs were nice to work with everyday. Meds given each morning and other dose times needed. Was inpatient for several weeks, had classes daily in my selected choice am&pm, yoga, smoke breaks, outside spare time. Spiritual led class I chose was wonderful. Made some friends in the class.

My wife voluntarily went to this facility for mental health concerns, a reset of sorts. When we got to facility we found out it’s also a drug treatment facility. I was concerned the treatment and environment she needed was not related to drug addiction. We almost walked out during admission because of it. I was told by admissions rep she could leave the facility by signing an AMA(against medical advice) if she chose to leave. NOT TRUE! They outright lied as did her treating psychiatrist. She was roomed with a heroin addict. Stayed for 5 days then decided she wanted out. She signed the ama to get out and was promptly restricted to her building, “locked down”. She couldn’t eat in the dining facility, she couldn’t attend group sessions, took away smoking privileges too. After the 24 hour period we were told if she wanted to continue her AMA she would have to see a judge to get out. Her Psychiatrist even refused to see her after the AMA saying she saw the PA and he didn’t have time. Ironic bc he was the one holding her in the unit. Should have been evaluating her. She is not a threat to herself or anyone else. No reason to force her to stay. This is a money racket! She’s been held against her will for 2 days now. We are filing a complaint with the Texas Health and Human Services Dept. and Medicare against her dr and the hospital. If you care about your loved one DO NOT TAKE THEM TO THIS FACILITY!

Had family come here. Impossible to get information from even with the necessary documentation and patient code. Have been lied to and dismissed multiple times. Was not told that visitors arent allowed when he was admitted, and the short zoom calls I got to have with him were limited to 10 minutes. Incredibly frustrating. Dont expect to see or talk to your loved ones if they come here.

Excellent facility and services.

This was one of the worst experiences of my life. I only came here because my first choice facility was full. I voluntarily checked myself in, then was threatened when I wanted to check myself out. The doctor did not listen to anything I said and even told me it was my own fault that I felt suicidal. He screwed up my meds so severely that I had to go back to my first choice hospital to get them fixed. As far as security goes, someone was able to escape during my stay.

My wife was checked into this facility and I called with her patient code to try and get information about her treatment plan. I was told what unit she is in and that I needed to talk to her Therapist so I left a message. And got no call back. I called and left several messages a day for 5 days and never got a call back. Finally I spoke to someone who said that my wife had not signed the papers to release the information. Why couldn’t someone have told me this 5 days ago????? Keep in mind my wife is in this facility in the first place because of significant medical issues and not to know and be able to get a call back to at least explain why information can’t be released is common decency.

Carrolton Springs is a good facility. But my experience with Dr. Djillali Boudjenah was not ok. He introduced me to Benzodiazepines without letting me know that it is a controlled substance and can be an addiction for my Depression, Anxiety and Insomnia. I have got severely addicted and now not able to come off of Ativan. On the other hand Dr.Narayan is very good he was the one who educated me about Benzodiazepines and it is side effects. Please stick with Dr.Narayan. He has a good knowledge in the field of psychiatry. I am still struggling with my addiction with Benzodiazepines and not able to taper off. Benzos decrease the blood flow to the brain and can cause memory problems

Had an 11 pm appointment for an assessment. it is now 6 AM and we are still waiting for the admission process to even begin.

AVOID THIS PLACE AT ALL COSTS! DONT EVEN THINK ABOUT STEPPING FOOT INSIDE THIS FACILITY. NO MATTER WHAT YOU TELL YOU, THEY WILL TRY TO KEEP YOU THERE AND NOT LET YOU GO. THEY WILL TRY AND THREATEN YOU WITH THE POLICE IF YOU REFUSE ANY SERVICE THEY RECOMMEND. DONT DISREGARD THE REVIEWS FROM OTHERS. THEY ARE TELLING THE TRUTH. THEIR GAME IS TO LOCK YOU IN AS LONG AS THEY CAN & TAKE ALL OF YOUR INSURANCES MONEY. THEY ARE MONEY HUNGRY! THESE PEOPLE WILL TALK TO YOU LIKE YOU ARE FRIENDS WITH THEM AND GAIN YOUR TRUST. THEYRE NOT THERE TO HELP AND WILL MAKE YOU FEEL LIKE A PRISONER.

Alissa M. and Travis J. are hands down the best nurses ever. They were both born to be nurses, absolutely phenomenal! they made my stay enjoyable and always had a great attitude and kept a smile on their faces which made the days easier. Staff is pretty great and work very hard.

Great facility for crisis situations or for outpatient therapy programs. One of my first positive experiences with mental health treatment. The staff are all very proactive about educating you on how to get better if you really want to do the hard stuff that is required of you. Medication is only one part of the equation-the other half requires some really difficult self-observation and discipline to change. Highly recommend!

The staff on cedar was all very nice and the nurses were not very nice and didnt know what to do when I had a seizures. Rita is a wonderful tech.

I had a appointment today with my neices. We got there 5 mins late. The appt was at 10:00. It was nowhere to park but we found a spot.Ladies at the front desk were kind and courteous. In about 15 mins we were called back. The visit lasted about 1 your.Everything was clean in the waiting area and smelled good. I was very please. You cant always rely on reviews. So check it out for yourself.Thank you Carrollton Springs for your service.

This place has helped me a lot and I am very thankful. This is a nice ,safe place for inpatient that I feel did help me. Many are very nice and helpful. Anita, Nicole ,Joyce ,Elizabeth rn ,Ashton, Parnell and several others truly care about the patients. I always truly needed help when I came /come here. I believe all patients should be acknowledged unless theyve litteraly hurt anyone and encouraging otherwise hinders treatment. I worry about the administrations honesty a lot at this point and I shouldnt have to. I highly recommend outpatient here to anyone reading this ...very helpful for me. And thorugh.

The RN nurses there are phenomenal: John, Jordan, Amy, Shaquweda and a few others I forgot. Techs Anita and Alyssa are by far very understanding and passionate. They listen to my concerns. They all are the reason why I’m better. My psychiatrist, Dr. Khan was great along side with Kathy whom was my Therapist.But I was really the patient advocate for myself. I spoke up for myself and I had a goal to get myself better. I struggle with mental illness. Loren , LPC,whom admitted me really stuck out. She realized I needed help and answered all my questions. She was there for me too.The food there was good but I ate too much of it. There was a lot of down time but I made friends that related to me and understood me.

Their tech staff is full of compassion and willing to share their own experience, strength, and hope with those they serve.“Chill” Will “The Thrill” Holyfield was a angel in a time of desperation. I will never forget the time he spent with me when I needed someone to listen, understand, and offer me hope.Thank you Will. You’re a light in a dark world.Grace & Peace,Derek

I have experienced both inpatient and outpatient treatment at Carrollton Springs and it was an extraordinary experience. The staff truly care and treat you with respect and kindness. From the technicians that monitor you to the therapists and even the kitchen and cleaning staff have been amazing. I am a different happier person because of the help Ive received at Carrollton Springs. This experience and level care Ive received have changed my life and helped me dramatically. I would recommend both inpatient and outpatient services to anyone that has a need for help.

They really helped my cousin! Thank you guys. I dont know where hed be without you! Definitely 20 stars!!

Staff member Kenneth- Im not sure of his position. I think hes either one of the assessment counselors or an in house psychologist....forgot to ask, but my goodness so knowledgeable & calm. This is the third time my daughter in -law needed treatment. Best experience Ive ever had with an inpatient faculty. I am overwhelmed by the time he spent with us to explain things, I did not feel rushed or that he had somewhere else to be or saw us as another number . I left feeling very hopeful for her treatment and Highly recommend!

Carrollton Springs is an amazing facility. The staff are so kind and treat each patient with a level of care and respect that goes above and beyond what you would expect from a mental health facility. I was so scared going into inpatient treatment as it was my first time doing anything like this and Im so grateful that I had my experience here. I never felt judged or disrespected while under their care. I would recommend everyone to come to Carrollton Springs if they are able to when seeking mental health and/or rehab treatment. This is a wonderful place!!

I really want to thank the outpatient staff at Carrollton Springs. I was in the program for a month and a half and everyday I went there, they were all so friendly and caring. Monica is wonderful. She really helped me get the process started and made me feel comfortable. Kim the nurse was awesome; she would always talk to me about sports and things other than mental health. She made me feel like a normal person but when it came down to business she took care of everything I needed. I have to say something about Miss Joan: Without her, I would never be at group. Every single day she would give me a ride and we would talk about a lot of things mainly sports which was awesome but when I needed advice she would give it to me. Lastly, I want to thank my therapist Hannah. Without her I know I would not be where I am today and the way I am feeling today. She always asked the right questions, gave me sound advice, and really just knew what to say whenever I would bring up a problem or situation that I was currently dealing with. She helped me find the confidence in myself and taught me the coping skills I can use for any situation that may come up. In all my experience with Carrollton Springs and the outpatient program was wonderful and I would recommend anyone who is dealing with something and needs guidance to come here because I know if I ever need it, this is the only place I will come back to!

I had the most positive experience at this facility. Staff is very friendly and knowledgeable. The facility is very clean and the atmosphere is positive. The help and care I received here was incredible. The therapists and doctors were top notch. I made great connections with others in house as well. I would highly recommend this place for anyone suffering with any mental health issues or addictions.

I’ll start by saying this is not my first visit to an outpatient psychiatric facility. With all of the good reviews I saw here I was very optimistic to try this place out. So far I have been incredibly unimpressed with the IOP program. The therapist I was assigned to seemed very distracted throughout group and behaved as if she didn’t want to be there. I never got the impression that she wasn’t paying attention to me, but it definitely seemed that she tuned certain people out. When I asked staff if I could be moved to another group or look at a different time slot, I wasn’t given a definitive answer. I was also told conflicting things about certain groups that were offered and their time frames. The staff seemed to be very unorganized and didn’t know the correct times of groups. Every interaction I’ve had after my intake has felt very uncomfortable and passive aggressive. I will say that my initial intake was great, the coordinator I dealt with was amazing, and perhaps I’ve just had poor luck since then. I would still advise you to look elsewhere. I’ve been to facilities with way worse reviews and experienced professional staff and a much more warm and inviting environment.

Carrollton springs is the most pleasant professional and cleanest hospital facility I ever been to. The staff is very respectfully and attentive to your needs. I was treated red carpet style and very professionally by Brintny during intake. The nurses and Doctors CARE, as well as the therapist, techs and patience advocates Jazmine and Chris.The food was top of the line, healthy and a wide variety, the kitchen staff should hold there own show, very tasteful. The hospital coordinator is awesome as well as the discharge team. If I can give Carrollton springs team a ten star review they definitely got my endorsement.Thank youLewis B 😃

This was my first time seeking therapy and more intensive treatment for my depression and anxiety. The facility was wonderful, very clean and staff was always kind and understanding. I am leaving partial hospitalization today and I feel like a new person. Thank you so much Jessica and all other staff that was so helpful and kind to me.

I had the privilege of touring Changes in Frisco and was incredibly impressed. As a professional in the field of education and counseling, I feel confident about being able to recognize quality programs and people when I see them. I spent about an hour with various staff members while visiting Changes. I saw some young people as they transitioned from one activity to the next. The warmth and professionalism of the staff is immediately apparent. The feeling tone is one of acceptance, safety and genuine empathy. The students/patients appeared comfortable and at ease. Every staff person was welcoming and spoke very highly of their own experience working at Changes. The facility itself is beautiful; clean, warmly decorated, and welcoming. I highly recommend Changes.

I came to Carrollton Springs to help me deal with some of the feelings I was having about the death of my mother. I found the group setting very helpful, and was able to gain a lot of great tools to work through what I was experiencing. My group was run by Randy, who is absolutely fantastic. He did a great job helping me process what I was feeling, and really understand the root of why I had certain feelings and tendencies. His ability to know exactly what to ask, and how to ask it, was very helpful, and was absolutely fantastic. I highly recommend him, and this facility.

The entire staff was extremely friendly, courteous, professional and most of all very caring. The entire facility is clean and the staff from the doctors, nurses, technicians to the ladies in the lunchroom were all there to attend to our every need. They are first class, lovely people and i was truly fortunate enough to have taken everything I could to help me get better. The biggest thing is they are indeed caring professionals! I would recommend to anyone that is in need of help.

I enjoyed my experience at Carrollton springs, but the follow up process with the payments, updating the balance information, and notifying corporate with up to date information on the account balances was very terrible and slow. Nothing was being done in a timely manner in order to ensure up-to-date information on account balances, especially from the finance director, Heidi. I was counting on Heidi to update corporate on my current account balance information, but just seemed very unreliable with doing so in a timely manner. Disappointed with the lack of urgency on reporting this information.

Apart for the food, everything in terms of therapy has been great!

Great staff, awesome facility, runs so smoothly and plenty of activities to keep you busy. You can move at your own pace you arent locked out of your rooms. Plenty of cigarette breaks. Christ is allowed in there and the wisdom of God is evident in the way it runs so smoothly! I would highly recommend this place if you need inpatient treatment. I thoroughly enjoyed my stay. Awesome doctors and therapist.

Carrollton Springs was a wonderful experience for me. The staff is amazing and very helpful, they answer questions as best as they can and will guide you. They make you feel very at ease, calm and normal. The counselors are amazing!! They make you feel very welcome, listen, are very understanding and give you a lot of coping skills to use. At first I was sure of the group setting but again the counselor made it easier to get use to. The group setting for me was great because you hear a lot of different stories and can relate generally pretty well. I definitely recommend to anyone seeking extensive treatment to try Carrollton Springs. It helped me tremendously.

This place rocks. I was really worried about going to inpatient mental treatment and had a lot of fears going in as Ive heard a lot of horror stories and had a lot of preconceived notions but this place changed all that. They really helped me feel better and got me in a better place. They arent obviously going to magically fix you but they will definitely help you feel stable and more capable of healing and getting to a better place mentally. The staff was really friendly. I felt very safe while being here. The food is pretty damn good. Overall I highly recommend this place.

If you need some help for emotional issues youre having then this is a terrific place to come to get the help you need. I felt that I was in great hands from the everyone on staff here. From the receptionist, doctors and my great therapist I had. You will receive the help you need and leave equipped with coping/life skills to help you moving forward in your life. I highly recommend this facility and their programs.

My God what can I say! I was inpatient at Carrollton Springs back in March for 10 amazing God sent days! The staff, nurses, techs, and the Doctors were amazing! The cafeteria staff/food was also God sent to all of us who go to Carrollton Springs. Being in a business world I was most amaze of the CEO of Carrollton Spring stopping and talking to me. We had a very good conversation about business. He did not judge me at any time just kept encouraging me that I would get better! Its been a journey from hitting rock bottom, turning away from the Lord, and contemplating suicide to being a man of God once again, mental illness by using 80% behavior and 20% meds for treatment, and most of all not being ashamed to be an advocate of mental illness which is also like treating a person with high blood pressure. The last thing I want to commend Carrollton Springs is their Good Mood Foundation team! Once again, thanks to all of you today I am back in the business workforce happier than any other time in my life which has being long. May God Bless all of you, I love all of you and thank you for caring, giving me love, and most of all saving my life!! In Christ, Hernando

My experience here was great! At first I did not want to come but after being here it is a great place to go if you are in need of help. The staff is kind and caters to your needs and if you are going through a tough time they will sit and listen to you and give you advice and tools to combat whatever you are going through. So i highly recommend this place to friends and family

This was my second time at Carrollton Springs and I cannot recommend it enough to those who are in need of assistance. Amazing, caring staff, clean, safe facility, and amazing trained therapists and doctors. This place has truly changed my life for the better to where I can actually live my life. I would even recommend this place to my baby sister. consider this facility if you are seeking help.

Scheduled an assessment for 11:30, took off work to take an early and long lunch for the assessment and over an hour later Im waiting just to get my belongings back because I still hadnt been seen and Ive got a job to get back to. Now will have to take off more time from work to go elsewhere

Brought my daughter here a few times due to mental illness. They were just what she needed. The last time she went, she was admitted under the conditions that if she wanted to leave, they would let her (she felt a little off so she went - rather be safe than sorry). 3 days later, she felt better and asked to leave. They denied her and threatened her that they could go to court and keep her. After escalating the issue to the director, they released her the same day. Other than her last visit, I’ll say this a good place to be and will take her back, if need be.

My clinical experience with the facility was fantastic. It really exposes students to talking with the patients and helps them understand psychological problems that patients are going through. The nurses were very receptive and taught me a lot. Since the facility is on a lower acuity level than most mental health facilities, it was a good environment for learning.

Friendly techs, nurses, and doctors. Weather you are in your darkest hour or need a tune up Carrollton Springs is the perfect place to get stable or back on your feet. Thank you Carrollton Springs for helping me!!!

Staff is very helpful and makes sure you are treated like you are a patient. The nurses are extremely helpful in explaining any medication that they are giving to you. Doctors are seen daily to ensure you are on track with your program and if they need to make any adjustments. You will enjoy your stay and even more so enjoy the results.

I was in shell shock my first day here. I didnt think my drinking was that bad. When they recommended that I go inpatient for detox(I was drinking up to 8 beers a day), I didnt agree to it right away. Im glad I did it though. The staff and doctors were wonderful! They helped me through my detox with medications and therapy. After I got out of inpatient, I was placed in a partial-hospitalization program, then an intensive outpatient program. My therapist, Deborah, is a God-send! She tells it to you like it is, no beating around the bush! I believe that is what all of us addicts/alcoholics need. I would definitely recommend this program to anyone struggling with alcoholism, addiction, anxiety, depression....all or just one or two of these conditions. I will always be in recovery, but I know I got great start on my journey by coming to Carrollton Springs!

Great mental health hospital. Probably the best one Ive been to in Texas. Staff is wonderful and are there to cater to any need that comes up. As a former patient I would recommend this hospital to anyone seeking help with their mental illness and/or chemical dependency.

They picked up my dad at a hospital. He had a stroke and had aphasia. He was elderly and confused. They threw him down on the floor and injected him with something to subdue him. He ended up being labeled bipolar!!! He could not even speak. He ended up on a cornucopia of medicines to dull him. The system to treat the mentally ill in America is abhorrent. This person had a stroke and was not mentally ill. Please spend one day here to observe before admitting your loved one. Please don’t reply to my review with an apology. It’s too late.

Although, this isnt where I imagined I would end up at the ripe age of 25...I have to say that Carrollton Springs has been a life-saving experience for me (literally). I dont think anyone anticipates checking themselves into a mental health facility, but I am glad that I was brought to this particular facility. The entire staff genuinely cares about the health and wellness of their patients: the psychiatrists (Dr. B), the nurses (the entire team on Silver unit), the techs (Eric, Shirley, Lisa, Deanna, Chris, Star, and actually all techs), the therapists (Shout-out to Phillip). If you are willing to work hard and put effort into self-awareness and self-acceptance, then the team can work alongside you to genuinely continue and change your life for the better.

I cannot put in words how grateful I am for Carrollton Springs. During the darkest time of my life I had complete strangers show me the light. The staff is AMAZING. They are truly the most compassionate and genuine people who want to help you. I loved that they allowed GOD into our curriculum. Thank you all so much!

Carrollton Springs is a top notch facility with its friendly staff, cleanliness, and good reputation in the community. I only have positive things to say about this facility as I always have a good experience when I come. I was able to do CPI training here and the gentleman who gave the class made it fun and it was very insightful. To sum all of this up, this is a great hospital!

This place was a God send for me. The nurses and techs truly care about you and your well being. My therapist helped me see things that no other therapist had in the past. I cannot thank Carrollton Springs enough. I have my life back! I highly recommend Carrollton Springs to anyone seeking help. I promise they will take excellent care of you.

I have been to a couple treatment centers before, but NONE of them compare to the AMAZING care I received at Carrollton Springs, they got me sober 7/12/2017 but have needed some help with recent traumas, and they still continue to give the best support, the best staff, great food, smoke breaks as well as fresh air breaks and they have always checked on me periodically throughout the day. I was under the care of amazing psychiatrists as well that really dedicate themselves to the patients. A super positive environment to heal in!! I would say this is the best recovery center in Texas!!

I have been to SEVERAL inpatient psychiatric facilities and Carrollton Springs has actually given me the best treatment thus far. I would recommend this place to anyone who is seeking help for whatever it may be. Compared to all the places I have been to this place is incredible. An extra plus is they have cigarette smoke breaks and A LOT of hospitals now do not. Come to Carrollton Springs!

Great place, especially if food and smoke breaks sound enticing. I was admitted suicidal and discharged a cigarette smoker, 5 pounds heavier, but finally at peace with myself.

The staff and facility are incredible. I went in with a bad impression of mental health care and left with a completely new attitude. Everyone in the outpatient program was incredible, and the group therapy is life changing. Thank you!

Excellent housekeeping...clean professional appearance with facility inside and out. This is very important with any treatment facility. Staff seemed helpful and enjoying jobs. Staff seemed to want to help as much as possible despite difficult circumstances inherent in mental health environment. I would recommend facility for those clients and families that are needing mental health assistance and support.

I was in here a few years ago for detox/rehab. After about a week there I had a seizure. The doctors gave me lactalose since my ammonia levels were too high. This continued for a few days, then i had another seizure. They then decided to send me to the hospital,which they didnt pay for at all. The hospital treated me AND the flu I had picked up from this place. After about a year, I get a letter from them saying I owe them about $1600. I tried to find out why, but I got no answer. It then went to collections and I tried to dispute it, and they said the debt was valid and denied the claim. Terrible administrative staff. Did i mention we had no hot water for a day due to construction? Avoid this place.

The dedication and devotion of the staff to quality patient-focused care is beyond exceptional. The patient comes first in every sense of the word. This is a unique and completely genuine perspective in the world of mental health care. I would completely trust my care and that of my loved ones to this facility if this were needed. I am honored to have the experience of witnessing the staff in action on a regular basis.

I called to inquire about the IOP program they have and Kim was the sweetest person ever! She was very helpful in guiding me through the process. She answered all of my questions thoroughly and happily and even helped me with scheduling an appointment. I will for sure be checking this out.

This hospital offers great services from doctors to therapists. The food is pretty good for a hospital but they definitely try and meet needs such as dietary and religious needs. They do a good job at trying to treat patients as well as they can no matter the need and are not surprised by any mental health issue or actions coming from that and are prepared for it as well.

First let me say that my overall rating is really closer to 5 Star but due to the lengthy intake process I am giving 4. That said, prepare yourself for about a 4-6 hour process upon entry. I was personally impressed with how well oiled the hospital as a whole worked from Drs, nursing and support staff. The PCAs (techs) were absolutely phenomenal and I dont think I could have made it through my stay without the help, kindness and caring from my family of PCAs. I feel like I have truly been helped toward wellness and I am personally so very thankful to Carrollton Springs. If you or a loved one is suffering with your mental health, I highly recommend this institution.

I was just a visitor but have had several family members in and out of facilities. Ive never visited a family member so close to there admission day be so positive and have no real complaints. The only suggestion I would have is while waiting for visit a possible intake was there in the same lobby on public display with no one immediately available to speak to them. There is always a fear when entering a strange place I feel patient intake should have a separate entrance with privacy and proper a medical professional available. Other then that if you know someone in need this is an excellent option.

This is an excellent place for short-term detox and/or stabilization for mental health illnesses. The doctors are great, the nurses are knowledgeable, and the rest of the staff is overall very caring. However, if you are seeking anything other than temporary assistance and medication adjustment, this is not the place for you. I was extremely disappointed with the counseling and the counselors. Other than that, this is a very good place for help with addiction and mental health issues.

This is my second time here at Carrollton Springs, I have had amazing treatment here as of getting my medication right and figuring out a diagnosis.. Staff has become family to me and are always making things fun for us patients. only complaint the food wasnt the best but is tolerable and they supply plenty snack foods in between. I recommend this to anyone seeking help! if need to I would return.

I had never done inpatient therapy before and was skeptical, but after my time here I would 10/10 recommend this establishment to anyone in need of intensive therapy or round the clock care. The staff is incredibly helpful, empathetic, and informative. The psychiatrist I saw was mindful of my medical history when reviewing medication and treatment plans. Once discharged, there are other outpatient options to continue care. Hopefully I dont need to come back but in the off chance I do, Ill be returning here.

I have been with Carrollton Springs for 3 years and love everyday of it! I worked at the front desk where I was able to see families bring in their loved ones in desperate need and hope that Carrollton Springs could help them. After a few days of treatment, I am able to see patients who once were unstable, get the treatment they need and walk out of our facility healthy and happy. Carrollton Springs provides their employees with the support and tools to ensure that our patients received the very best treatment and experience. I am very proud to be part of the Carrollton Springs team.

Carrollton Springs, Man if I had to pick one word itd be amazing. I was in inpatient here and it really helped. My depression went from a 9 and wanting to die to a 2 and hopeful to live. This place has the best staff and will do anything to make you feel very comfortable and have a close to home feel. The staff is amazing and very friendly. The people you meet are people that impact your life forever, in a small or big way. This place definitely deserves 5 stars. I am so thankful for everyone at Carrollton Springs. If it werent for them, I wouldnt be here writing this comment.

This facility has been a great site for learning. The workers are all very welcoming and easy to work with. The site is always neat, clean, organized, and it has a very home-like atmosphere. The nurses and techs treat patients with the utmost care.

The staff at Carrolton Springs is amazing. It makes the world of difference to your health and treatment with such a supportive staff. Everyone here is friendly, professional, personable, and obviously passionate about their jobs. My overall experience couldnt have been any better. If youre looking for a short term facility this one is great.

I have to say so far my experience here was amazing. From the moment of my assessment on. The people here are patient and understanding. They really do care for you and and your mental health. Hannah is my therapist and she is absolutely amazing! She is more of a realist than I thought any therapist would be. She offers so much. From psych-education to everyday coping skills. I trust Hannahs method. Im very glad I was referred here. If you are in need of some mental hygiene skills, please come to Carrollton Springs.

Save yourself the trouble of working with their DR. Kahn.

I have been in treatment at Carrollton Springs for over a week and my stay has been excellent. The staff is amazing and always willing to help. They have provided the support I need to get sober and continue on to PHP. The food is pretty good and the housing is much better than other facilities. I highly recommend that if you need help, please check out Carrollton Springs to see if it is a good fit for you. I appreciate everything they have done for me and will never forget the experience.

Carrollton Springs is an amazing facility with an awesome staff. They treat everyone with respect but also make everyone feel welcomed. Theyre trained very well, helping so many people get back on their feet!! The facility itself is very clean and theyre also expanding soon. Definitely recommend this place.

While therapist Julie; patient care attendant Demetrius; and nurse Lisa were wonderful and helped me greatly, the overall psychiatric care at Carrollton Springs is poor and the staffs lack of attention to troublesome situations disturbing. I was practically held hostage after I stated I wished to be discharged. Dont send your loved one here.

My medical care at Carrollton Springs was top-notch.The staff are professional, kind, caring, knowledgeable, and dedicated to the well-being of their patients.However, you have to be willing to admit you need help, plus accept the help, even if it’s a hard pill to swallow, so to speak.My mental health is back on track now. As long as I keep putting in the work with the information and skills I was taught, both during my stay and in outpatient care, I can expect great things going forward for my own personal well-being.I have to give kudos to a few people who were extremely helpful in my recovery - Bee (RN-I think), Julie (LPC-I), Randy (LPC), Evangeline (Tech), and Anita (Tech).Thank you Carrollton Springs for your compassion and guidance.

I have been inpatient and Stacy was awesome as well as all the techs and nurses in Wells unit. Now I am in the PHP program and my group therapist Hannah is so amazing. Thank you all very much for helping me in my journey thus far. And as Hannah would say this is just a moment in your life, its not your life

Very friendly staff. Very responsive and considerate. Ashley was very kind and insightful. I would recommend to anyone looking for some help

Having been to other centers, I would definitely not recommend Carrollton Springs. When I first arrived, I was taken back for intake. After a couple of hours of filling out forms and talking to the staff, I was informed that there was no bed all of a sudden and I was turned away (in a time of need I may add). I unfortunately returned the next day, and this time was admitted. Most of the staff are pretty nice, but you arent there to make friends with staff. You are supposed to see your doctor every day, and I saw mine twice during a week long stay. Also, groups are not mandatory. It felt more like a day care than a treatment center. Also, when given my exit survey, I was pulled to the side and told in a round about way that unless I gave them positive reviews that they would toss my survey because people who give negative reviews are crabby by nature and skew results. I challenged this staff member on this, and he walked towards me (in what I took as an aggressive move) and raised his voice. I didnt find that professional. Also on the exit survey it asked what I thought of my therapist, and I had no idea who my therapist even was.

I would recommend this treatment center to my closest friends and enemies to anyone in need from a little guidance to deep mental, trauma, drug or alcohol assistance this is the place to come.You are treated like a person not a number. The techs, nurses, therapists, doctors, kitchen staff and all others treat you with dignity and caring hearts. Don’t get me wrong there are still rules to follow to help you and all others.You will get as much out of it as you put in to it every single phase every day- it’s about you and they assist you in seeing and realizing that.If you are out there alone, scared to take that step, having a panic attack right now, anything keeping you up reach out go to an intake visit at Carrollton springs you will be glad you did. It will be a little scary at first but it could just possibly save your life like it did mine!Thank you everyone at Carrollton Springs! In patient and PHP. I am hopeful for my future! Keep up the great work!!

This hospital is the best hospital I have been at, if I hadnt come here I doubt I would be alive today. Damien, Eric Shirley , Brian and all the other staff were very helpful and understanding. I would advise anybody seeking help to come to Carrolton springs. I give it a 5/5.