Other than the hospital room being rather small, the service was outstanding. The nursing staff was outstanding. I showed both professionalism and a caring service. The meals served were the best I’ve ever seen in any hospital stay. Facilities were well cared for and clean. I would recommend San Juan Mercy hospital to anyone.

IMercy gave me the prompt care I needed. Every visit has been on the serious side and dealt with as such. The staff and residents are very professional. Know what theyre doing and truly seem to care. Mercy is and continues to be my choice for any and all future medical care.I would recommend them to all in need of attention

Every person that I met was kind and courteous.The ER waiting area is WAY TOO SMALL. I waited there for eight hours. The Discharge Planner went home without completing my transfer. I had to spend the night on an uncomfortable gurney in ER. An unnecessary expense and inconvenience.The only person (voice) that I disliked was the woman who answered the ER phone early AM on 10/6. The call light in my room was broken. I called the operator and asked to be transferred to ER. The woman who answered rudely said “You need to call your nurse” and hung up on me twice.

The hospital and staff were amazing. Little weird for registration. But with covid things are all weird. Staff explained everything and friendly. My procedure went well without any issues.

The doctor, nurses and assistants in the Mercy San Juan Emergency Room are very devoted to the care and well being of their patients. They contacted the hospital’s ophthalmologist and got an appointment for me for the next day! The ER doctor wrote a prescription for antibiotic drops to immediately begin protecting my eye. I appreciate their devotion, caring attitudes and action for my health! Blessings to all!

Every person I came in contact with from the moment I walked in to the ED was amazing. I ended up being admitted and the staff who took care of me could not have been any better. I felt heard and safe and comfortable. I left there knowing they had exhausted all efforts. Even the nurse who called to check on me once I was home was so thoughtful and kind! I will forever choose Mercy San Juan for my hospital needs. One last thing…..buy them all tacos and give them a raise!

Long story short, I went to Sutter ER because I was having trouble breathing. Without doing a single thing, the Dr said I was too young and should go home. I refused and demanded blood work which they did and it came back normal. I was then sent home. 4 days later I couldnt catch my breath and went to Mercy ER and was IMMEDIATELY taken back for an EKG, blood work and CT scan where the Dr found I had pleurisy and the inflammation around my lungs was causing my pain and shortness of breath. The Dr and nurses that worked with me were all SO patient and kind. The Dr took his time to hear me out when I told him something was wrong, instead of brushing me off because I was too young to be having chest pains. I will never go anywhere else again. Mercy delivered both of my boys as well and the only reason I went to Sutter in the first place was because it was closer to me and I was in pain. Wont make that mistake again ❤️

The staff was wonderful very helpful. I will continue going to this Hospital ER we got in and out in no time. The triage nurses was amazing as well as the registration and I thank you for that. I never have a hard time with this Hospital I do read alot of reviews and I see that some people are not happy and I get that sometimes but all these Drs and nurses are doing there best to TAKE CARE OF US !! be grateful that we have them to help us when we are not at our best or sick. Anyways thank you Mercy San Juan for your help with my grandson Mathew 💙 ❤ Thank you Dr Coats your a sweetheart. Much love for you all Mr & Mrs Marcum

My experience was extremely professional. My surgery went well the staff was great.

This was a lovely hospital with caring, attentive nurses. I felt quite well taken care of and have absolutely no complaints. Bless you all for what you do.

Very friendly and receptive clinic staff. I was seen by staff and told what to expect during the M.R.I.

I had a pretty bad eye injury, went to my doctor first, they said I needed to go to emergency department at Mercy San Juan. I was dreading having to go wait at emergency waiting room,, but it wasnt bad at all, everyone was so polite, I especially liked the doctor, she was very nice! I was in and out of there within an hour, so happy it didnt take my entire afternoon up!!! Just love this hospital, this is where I had both of my daughters!

The staff is very caring. Im glad they have a security guard at the door. The staff took good care of me. Thank you very much!

Great timing and great service. I usually have bad experiences here but the staff treated my son very fast and had friendly service. He was even smiling at the nurses which made me smile. 💕

5 stars to Rachel, the ICU nurse who worked on Monday July 13 and Tuesday July 14 during the day shift. She cared for my dad who had surgery. She was so sweet and kind to him. He felt lucky to have a nurse so caring look after him during his stay! My dad has had numerous procedures done at Mercy San Juan and every experience has been a positive one. I appreciate the staff at this hospital.

She fell at school, was in so much pain, as a mom I felt helpless, I took her to the ER at San Juan Mercy hospital. The physician that was assigned to her, she was so helpful, great communication and she cared about what my child went through, she handled our situation with love, compassion and kindness. I value her and want to say THANK YOU, for all youre doing for everyone.

I was very promptly processed and taken to my room for preparation of my procedure.Before I knew what was happening I woke up in recovery and prepped to go home.My perception of this procedure was just a little more than an hour or so, although it was more like 4.I was treated very well by all of the staff involved.

Mercy San Juan staff are amazjng. They gave mom the best care possible. Im very grateful to all the nurses and doctors for showing such compassion and support.

Friendly, professional staff. Appointments are pretty much on time. I would highly recommend Mercy for any and all of your medical services.

David a staff member in the emergency made me feel so uncomfortable not only did he approach me with an attitude he yelled at me. I tried contacting the head nurse to voice a complaint but I got her voicemail but no further follow up.. I’m definitely contacting my insurance . It was absolutely unprofessional

It was good service they got me in and out quickly

I like all my doctors n staff. They are very courteous, caring, respectful n professional. Thank u

I got extremely good care recently. They definitely have gotten better then they were a few years back.

Dr. Bair was great! All the nurses and imaging people were awesome! Very quick and efficient ER visit.The lobby however is very dirty , and feels unsafe.

It took a long time to be acknowledged during check in. I was left to sit in a hallway for an extended time before a nurse finally took me to my room to prep for surgery. Surgery staff was great as well as recovery time and staff.

Very informative about why they are doing whatever they are doing to treat or diagnose whatever is ailing you!!! Staff has a caring and considerate bedside manner!!! Very Nice.

It was very good I was totally happy with everyone who helped me that night.I am going there again tonight to get my stomach fluid drained again because Sutter cannot get to me until the 6th of October and I cant wait until then my stomach hurts and is very big.Thank you Mercy San Juan your the best.!!!

From the nurses to my Doctor who did my colonoscopy, were AWESOME. Maybe a little trouble with the IV but she didnt like around or go digging. She was very patient with me.

Loved my two month stay nurses and doctors are great gave me excellent care

I feel like not enough was done to help me. The worst part I think was being helped to the waiting rooms, although I was extremely light-headed and still dizzy I needed assistance to get to the waiting room. They knew I was from another town, and had no ride. I was just not sitting there. Fortunately I found a ride home but it was a horrible experience all the way around. I will never ever go to this hospital again.

I was surprised of my experience ,I was prepare ,I brought my pillow even. At every emergency hospital I ever went to .lets be honest you are park.like you park in for work,I was in an out ,seen with care an Register 2Wow .Ill be back ,I will follow up with Doctors appointment, thank you for 🙏 being professional, watching out for safety, every thing cannot be done to yr likeing,liking,All was done as a doctor opinion an doneIn care.thank you.👍🏽

We took our son to the ER 2 weeks ago. I gave the person on the front desk every information she asked for, including my ID card and the insurance card. My husband asked at least 3 times if they needed the insurance info. They said no, it was okay.Today I called the billing department, they said it is recorded as self pay?I have had so many issues with Dignity Healths billing before. This is the third time in 4 months. I am very upset that I am stuck with them till the new insurance enrollment which is end of this year.RUN from them before it is too late.

After giving birth here and just using their emergency room today, I can give this hospital nothing but 5 stars. In the ER they got us in very quickly and were very efficient. They took the best care of my 2 year old son I ever could have imagined. They gave him stickers, coloring books, carried him and did everything possible to help the situation. I will be going to this hospital as long as I possibly can. Thank you for all the great work, and the wonderful experience.

Had my surgery everyone was nice good bed side manor and made me feel comfortable.

I had a colonoscopy at Mercy San Juan Medical Center. Everything went smoothly, I was very comfortable and the procedure was quick.

Ive had good experiences with the doctors in the clinics at mercy San Juan. My experiences wihj the ER are much to be desired. They. are rude and incencncitive. They treat you with the upmost negative, in human, attitude, disrespect of any other place i have ever been. Its not just me but my sons and others too! It seems as if they have. A big problem with people on or in the past,being on opiods. Not everyone on them has a problem with them. I used to be a doctor chaser. However Im not one now. Id really appreciate it next time if there is ever is one to not get treated as such. I try very hard. Notto go!! The last time I went my doctor sent me over to see if had a blood clot in my leg. Upon being discharged the nurse said, Oh were not here for pain pills? I just wanted to slap her However I didnt; and just signed my paper work and left. I will never go back there again. Id have to be dying first.!!!!!!

Took my toddler. After 5 hours I asked for water and all no got was a male nurse along with what appeared to be a 6 foot 3 gorilla screaming at me and pointing fingers, to shut up, or leave. How the heck am I supposed to trust them to care for my 4 year old son after the threatening manner in which they treated us? Will never go back to that trashy sorry excuse for a hospital.

Staff were competent and nice. Aspects of my stay were miserable, uncomfortable, even painful, but these things were because of overcrowding. Staff did the best they could under the circumstances.

Its ridiculous to see that such rude and disgusting people still get to work in this medical center as professionals when they clearly are not and dont act like it. No person needs to have personal annoyances taken out on them or need to be told that they are only getting good services because of how they are feeling at the moment or for the day. You cant do your job properly or want to help a patient with troubles have someone else help or force yourself to actually do your job in a kindly manner its not so difficult. Help in any way you can or just dont be in that profession at all. We are in serious need of help from nurses and doctors not rude and disgusting services and that goes for the so called nurse named Kirsten Gunderson.

My child had covid 19 and it was that morning we rushed to the hospital. Number1, there were long lines and they need to hurry it up. Number2, There are only 2 doctors and so many patients. We waited for about 8 hours for a doctor to call us and by the time they did call us they gave us 1 medicine and said it will be fine. Im very disappointed by this hospital and I would not recommend going there.

Purely a great experience professionaly all the way loved ALL the Doctors and nurses Everyone was very courteous all around good treatment very very pleased thank you

This is a great hospital. All the staffs were very nice and they provided great care!

Worst. Hospital ever my brother has been very ill and as our family were not alowwed at anytime to see him just to get correct info on him has beeen a horror story one person said he is fine and same day another nurse said oh no he is dying nothi g we can do for him and now we still cant see him only to find out he is on hospice in hospital and is passi g and nobody is allowed to go see him not even his mother and sisters or kids !worst expericence in my life and im sure my brother who is only 45 yrs old

DO NOT GIVE BIRTH HERE. The post care after birth was the worst care I have ever received at any healthy facility I have ever been to. Get locked up in a womens prison you might get better care. Each nurse progressively worse than the last and judgmental. The cherry on top was the incompetent nurse Gladys. I remember her most because when I was doubled over in pain unable to hold my newborn son in fear of dropping him I was told in a get over it tone that its normal. It was push to get discharged on time a orderly fashion because she kept messing up paperwork, medications and appointments. I had to point out at least six different issues, mistakes and still ended up get the wrong appt time when arriving at appts for care at the same hospital. No one offered any care with our newborn. Interrupted sleep ever 15 mins and we left there three days sleep deprived. Long story short, anywhere but here.

Very kind and great working environment super fast one of the better hospital s around

My Father passed away at your hospital 5 weeks ago. We are still waiting for the dr to sign the cause of death so we can obtain his death certificate and proceed with arrangements. Nobody from your hospital will return calls or respond to either me or the fneral home we are working with. I am beyond frustrated with your institution. Utterly egregious.

My first child was delivered here & the birthing, labor & delivery & recovery staff & entire facility, were 5 ⭐⭐⭐⭐⭐. Im absolutely thrilled with the level of care my wife, daughter & I received. Thank you so much Mercy San Juan for quite simply, a fantastic experience bringing my daughter into the world, thank you again from the bottom of my heart.❤️❤️❤️

Terrible I cant get my dad out worst hospital he is wanting you leave Im now contacting FBI satalitte office in Roseville

Last year, my wife was having chest pain and difficulty breathing. I brought her here to the emergency room, and she got a chest x-ray. They found that she has asthma, and gave her a steroid, inhalers, and a prescription for inhalers. Thankfully, she had MediCal at the time. However, we later got a statement that the amount charged for her service was over $8,000. Thats right, not $80, not $800, but around eight and a half thousand dollars. This was charged to MediCal, so it was paid for by the government. This is one of the reasons why the government has so much debt, why health insurance is so unaffordable, and why people are afraid to go to the hospital because of the bills that come afterwards. I am thankful that they saved my wifes life, but I think they should reconsider their pricing for an emergency asthma treatment, and for all of their services.

Do not waist your time going here, THE LEAST compassionate people work here. I get it, covid is still a thing and everyone is tired. It surely doesnt give you the right to be rude, if you dont like your job go somewhere else. You dont like taking care of people? Go somewhere else and work.This place turned me away after having covid symptoms and wouldnt do a pcr test unless I was admitted to the hospital. The triage nurse who did my over the phone check in never told me any of this. I waisted gas, energy, and time going here to be turned away by some prude .Never felt so unwelcomed in my life at a place of buisness.

Their ER staff is the absolute worst bunch of people I have ever encountered... they are not human beings.. they are rude... lazy ...unattentive ...disrespectful ... unknowledgeable .... non responsive .... I have worked in and been in many hospitals and never have I ever seen such poor staffing in an entire departmemt..sad..just sad..people are having the worst day of their lifes. And their staff is flirting and making weekend plans while a lady falls out of bed ....a man has a heart attack where I watched the nurse step over him to get her doordash..this is insane..

Checked in very quickly. Only waited a few minutes for Dr.

The staff are very nice, i was new patients and i felt very welcome and my kids.

I have been meaning to leave a review for awhile. I delivered my son at mercy San Juan and it was a fabulous experience. Most recently Ive ended up there with my baby in emergency and both times. He got wonderful care by wonderful staff. Communication was great. And I cant say enough about how happy I was with how they treated my son.

I had great clinical care at MSJMC for my left TKR makoplasty! I chose MSJMC because I was an anesthesiologist in a group which contracted with MSJMC and I knew/worked with my orthopedic surgeon and many other healthcare workers! I am little biased but I knew that everyone would provide the best care available to me! I had an uneventful surgery and postop care unit did fantastic job so I was able to be discharged home! The 2 physical therapists were very patient to assure that I was able to ambulate/stepping using my operated leg/foot with my walker! I was overjoyed to be able to be discharged home rather than be admitted overnight!I knew of what to be expected the day of surgery! Most patients do not know!! There should had been written forms of explaining the process of being admitted at business office, transported to prepop surgery area to be seen by RN for OR gown,IV & antibiotics and EMR charting,transport to holding area in OR and be seen by RNs & MDs (surgeons & anesthesiologist), transport to OR for surgery, postop anesthesia care unit to care for patient that takes 1-2 hrs and lastly to postop care unit to be discharged home or transferred to hospital room bed if needed for continual clinical care until ready to be discharged home! I want to thank the entire team @ MSJMC!!

Garbage hospital kept me and my child with a allergic reaction standing outside on the side walk for 2 hrs ..... Absolutely no place to park besides a parking garage on the other side of the property. .... Noone attending to the mass amount of patients also waiting out side in the heat...... Ill die before I come back to this awful place. I guess I have to drive all the way down town to get my child medical care.....

The service was pretty fast this time. We were in and out within 3 hours.

My experience was terrible my water broke in the er and was never once taken to the labor and delivery ward. I had my baby in the er room , the receptionist and front rn nurse showed absolutely no compassion. The doctors did nothing for baby at all.

Apparently they order CT scans for everyone ?! This ER is unorganized, the security guards hand pillows to the bums while hassling paying customers if their mask slips! More like a County Hospital than Private. I would die before going back

Treated me so good while I was fighting Covid.

I am aware that mercy San Juan has a bad reputation. I also am aware that if you go in with a bad attitude. That is what your going to get back. They are human to and need to be treated as such. I just had heart surgery there 10 days ago. I was in intensive care for four days in recovery. And four days after intensive care. In a room in the cardiac telemetry unit. From start to finish I felt like I was in good hands. People who knew what the hell they were doing. And they were doing it well. Words wont convey the care I received from the nursing staff. From my heart to my head. They were there for me and it showed. So people can say what they want about Mercy San Juan Medical Center. But I have nothing but great respect and gratitude. For the Doctors the Center and there Awesome Nursing staff.

They need more skilled doctors. Doctors and staff are friendly.

I would give thousands of stars if I had the option,I see humanity and kindness beside their jobs in this hospital in Labor and Delivery Department. Doctors and Nurses are so nice and kind, very experts and experience.We are very happy for the great service of this Hospital.Special thanks for Ali and Cally.Ali is the best very professional and beyond, she treated and took care of me like my mom Love for Drs/Nurse (Ali).Your patient Nafisa Subhani.

The ER staff at Mercy San Juan are exceptional. I was very impressed with their thoroughness, thoughtfulness, efficiency and competence. I was treated with kindness and it was obvious the nurses and doctors truly cared about my well-being. A very easy experience at a difficult time.

The staff was very friendly and showed me the way to my appointment & lead me back out to the front so I wouldnt get lost in the hospital. I have low mobility so they asked if I needed a wheel chair although I declined, they walked at my pace as not to rush me. I was pleased with the service and hope in the future to return for future appointments.

I was in intravenous dept room 412 for five consecutive days. The staff was outstanding. They worked as a team. The patient came first. Bravo to your well organized staff.

I want to give the hospital staff 5 stars for putting up with my dad. I know how he can get with hospital personnel. I would like to say sorry on his behalf.

The young lady in pulmonary testing made the visit very comfortable she has a great attatude and makes a person relax. The whole visit from walking in till testing done was a pleasant experience. But the young lady who did the actual test was so positive in the way she talked about her job and how they treat there people was very pleasant to hear !

It took me almost 30mins to even get an ekg when coming in with severe chest pains and registration didnt understand why they didnt have me to be registered cause she said they registered 7 people before they mine and I was there way before they all were so she wasnt understanding why they just got my info

This would be my first and last time ever coming here, it was literally a waste of time being seen and discharged while told there was nothing wrong and given advice that I was already doing to begin with to take care of myself. The unprofessionalism in all departments is very heartbreaking to see, especially in the ER. I had a RN joke sarcastically in a rude way about leaving and the registration lady give me attitude and sighed when I was trying to have her fix an issue on my paperwork.I ended up coming back to get a new doctor’s note after receiving a call from the doctor that saw me earlier that I tested positive for Covid-19 and the nurse that helped me at the front desk was the worst. She was very disrespectful and would talk over me repeatedly saying “I’m only giving you a note for 3 days” whenever I tried to explain that the doctor informed me over the phone it needed to be 10 days. Who in their right mind gives someone who has been diagnosed with Covid a 3 days notice to return back to work when it goes against CDC guidelines, especially a healthcare professional? She continued to argue with me and didn’t care when I informed her about my results or the fact that I had told her the doctor from the hospital called me when she asked if someone reached out to me (she obviously wasn’t listening or ignored me when I first told her) and still wrote me a note for 3 days. I asked her for a copy of my results to be printed and she ended up stating that I “caught her on a good day” and went on rambling and talking to herself that I was the first person she was “nice to” due to the fact that her car wasn’t as hot to get into and she didn’t have to take it out on anyone. Regardless of her pointless rambling none of what she was saying should be a reason to take it out on a patient. So what if your car is hot to get into? We’re in the middle of summer what do you expect.To conclude, there was no point in me coming back to get a note that had the same amount of time written on it as the note that was given to me prior before I was diagnosed with covid alongside with the rudeness and carelessness that these people who call themselves “professionals” who work here have. After the experience with the nurse I was in distraught and ended up breaking down in my car after how hurt and disrespected I felt throughout the encounter. Rude people should not be in professional settings especially with people who come in already vulnerable. Highly do not recommend.

They was so good to us and especially my daughter

My husband has been at MSJ 2x in the last few months. The staff are mostly amazing, so the ones that arent really stick out. For instance my husband was there longer than necessary cuz the Dr didnt listen when I said he wasnt giving him enough medication (a diuretic) though I was right and his PC Dr prescribed it. Hes a big guy. We had a physical therapy tech who didnt do the exercises my husband needed cuz she didnt read his chart then instead of helping him said he shouldnt be allowed to go home, we did and he was fine. On top of the my husband who had swollen, painful legs due to cellulitis was stuck for 24hrs in a bed that broke. He was in horrible pain. Our poor nurse felt so terribly that she got him moved to a bigger room but moving him was terribly painful too. There is no reason a patient should be stuck in a bed for 24 hrs. That was a big problem. However, the most glaring problem was the social worker who was supposed to get him a home health aide to take care of his midline. Its been 9 days, the midline comes out day after tomorrow and its never been changed because mercy dropped the ball. Though theyre prob not the only ones. Make sure you advocate for yourself and your family. There were some people that I feel were wonderful, Julie the rn from 4n went above and beyond, was kind, and patient and took impeccable care of my husband. Shes an excellent nurse. Stefanie and Kristy from physical therapy were awesome, and Dr. Robert Zimmerman, an infectious disease specialist, was so thorough, patiently explained everything and answered all my questions, and was so proficient that he really set my husband and I at ease. On top of that, walking around MSJ most of the staff would smile and say hello, people always made sure I wasnt lost, everyone from the Drs to the cafe staff, to the janitors were very kind. Hospitals can be sad places, but not MSJ because they seem to work at making it a positive environment for healing.

Went to Mercy folsom due to my daughter having stomach pains and a fever. Covid test and we were done. Next day, worse stomach pains. Went to Mercy San Juan and got a urine test done and had to wait outside due to homeless Taking up the waiting room. 5 hours later we were released with no diagnosis and being told that she is fine and to take some ibprofin.Next day, my daughter is now crying in pain and begging to just feel better. We ended up going to UC Davis as we had received any relief from the last 2 visits over the last 2 days at Mercy. 6 hours later and multiple tests later, they diagnosed her with a severe kidney infection. She was prescribed these monster pills for the infection due to the severity of it.Not only did Mercy not take care of my daughter and diagnosis the problem, but now I have a $3,500 in medical bills due to the 3 different trips including to UC Davis.I have called and emailed the hospital to ask for forgiveness on the San Juan bill as due to them not taking care of the issue, it creates a 3rd bill for 2k dollars. Theyre response has been that they have performed a service so I owe them the money, even though they got paid by insurance already as well. At what point was I suppose to keep giving them a try if they failed 2 times already only to have a little girl crying in pain?I dont have a problem with San Juans doctors and staff as I know they are doing g all they can with what they have. But obviously management doesnt seem to care what service you get. They are strictly for profit and not taking care of the patient or doing the right thing

The wait was only about 10-15 minutes from the moment I walked in, to the end of triage assessment. Maybe 20-30 till I was seen by a doctor. In all the trip took less than two hours. The nurses were kind, helpful, empathetic, AND... funny! Some lighthearted humor goes a long way in these situations. Hands down the fastest and best ER trip ever. (Ive had a few).

I am so grateful I had my baby at Mercy San Juan. The labor and delivery staff was amazing. My baby had to be delivered by c section at 36 weeks 6 days due to complications and thanks to the care I received from their staff my baby didnt spend a single night in the NICU. Being a first time mom I was so worried but they kept me informed of everything going on and kept me relaxed and focused. I dont have a single complaint about any staff member or have any issue with the facility at all. This hospital cared for me and my baby in a way that truly touches my heart. I will be forever grateful for everyone but especially Lila my post delivery nurse and Becky in labor and delivery. Words can not express my appreciation of these two wonderful, caring and intelligent women.

I broke my hand and received fast treatment by great doctors and nurses.

These guys are just the greatest. From the moment my child was born to the present time. I have nothing but praise for this amazing team!

I had an eye infection that was really bad. The front staff was very nice, cheerful and caring.BUT Dr. Wilson was THE BEST!!!!!! Not only did he make sure I was taken care of, he seemed genuinely concerned about me. I didnt feel rushed or like he had no time to actually solve my issue. and they were pretty busy!(BTW, I had been to 2 other doctors and it wasnt getting better.)Very clean waiting area and rooms. Staff took all the extra precautions during Covid-19 to ensure patient safety.

Emergency roomWere negligent and very careless and irresponsible with violating the HIPAA ruleOn my behalfGreatly offendedBecause of the non professionalismOf. The triageThe triage staffTheyThey gave upThey gave up information aboutThey gave up information about me

Well planned and executed. Professional and pleasant personnel. Easy to fill in paperwork- with a sheet of bar codes. Smooth, painless.Many many 🙏🏻

Sat there for over threes hours in emergency room was not busy at all lab was quick EKG took forever x-ray took forever and then the staff wants to complain about my mask after three hours of waiting in there emergency room this place is a complete joke I would never go there even if my life depended on it. Id rather die then have these jokers play with my body. Security guards have a bad attitude try to intimidate you right when you walk in. Never saw a actual doctor after three hours of waiting on people I just figured I feel better. Wont be back ever even if Im dying.

Don’t ever ever ever take an elderly loved one here!!!! My father contracted Covid at his nursing home and was treated worse and I mean much worse than a dog being put down!!! He needed to be in ICU and because of Covid I was told I could not come to the hospital. The doctors took every liberty in making unilateral decisions about my fathers care without calling me. They had him sign paperwork he did not understand one being a DNR . Which I had to back off and told them to remove after speaking with my father and telling him what he signed. He wasn’t getting the needed care and I fought to get him into ICU where he finally was getting the needed attention and improving. Then after only 48 hours still on 98 % oxygen the doctor without ever contacting me transferred my father to a poor level of care that could not give him the care that he needed. The nurses only called me to complain about my fathers attitude and that they couldn’t deal with him and that they had kept the DNR I told them and my father told them to remove and they were going to put him on morphine and stop feeding him. I couldn’t believe what I was hearing !!!!! Basically, because my dad was confused alone and hard to deal with they were just going to drug him and let him die because the idiot nurses on this level couldn’t figure out how to take the time like ICU did how to touch and care for my father. Take in mind, that they literally gave up on my father once he was transferred only 45 minutes into theses doctors & nurses shifts. Then had the NERVE when I told then that ICU was able to handle him and that he should have never been transferred to tell me I needed to come down and basically be reprimanded for fighting for my dads life. I asked if there could now insure me and my husbands safety as you couldn’t and told me I would not be allowed to see him when he was admitted and the whole last 12 days due to him being in an active Covid ward. They said no of course we can’t insure your safety but you need to come here because we can’t deal with your dad and you need to understand that. Again, couldn’t believe what the hell I was hearing. As he should have never been pulled out of ICU!!!!!!!!!!!!! Because I did not have a signed power of attorney and now they knew that they TOLD me they were no longer going to try and help my dad and we’re now just going to put him in Comfort Care ( drugging him) and stop feeding him !!!!!!!!!!!!!! This hospital murdered my father!!!!!! Yes murdered my dad!!!!!! He should have never been removed out of ICU because he was a Medicare patient so you could make room for someone with more money better insurance. My father was treated and tortured and murdered by theses awful doctors & nurses!!!!! Do not take anyone you love for care here EVER and I mean EVER!!! It’s is a horrible hospital with horrible people not caring for the people that need them at their most vulnerable!!!! They took total advantage of Covid restrictions and that I could not be there in person to advocate my fathers care made unilateral decision without ever contacting me after I TOLD them over and over again to call me with any changes they are considering BEFORE they make them!!!!!!! They were awful and rude and horrible and my poor dad died in the care of these terrible people!!!!! I will never forgive what this hospital did to my father!!!!!Shameful how you treated my dad and I’m sure many others during the pandemic. I will do everything in my power for the rest of my days to tell anyone who will listen to save their family’s from this hospital!!!!!!!! Don’t ever ever ever use this horrid hospital. SAVE A LIFE DON’T USE MERCY SAN JUAN!!!!!!!⛑🚫🚫🚫🚫‼️

I got really first rate care here! Everyone was really nice & very professional. The food is still yummy! They give big portions. I couldnt finish my meals. Almost 40 yrs ago I was here for a couple of days & the food was really good then too. That was when you could smoke in your room! I dont care about that now because I finally quit! One nurse in recovery was a little bit bossy. I had just woke up after surgery. She gave me a tiny cup of ice. Then I needed more. If she had brought a larger container it would have lasted longer. I had a couple of questions here & there. She kept saying these things werent important during the several hours I was there...??? It was weird that she couldnt take a moment to get ice which was just steps from my bed or to answer my questions. She didnt know if they were important. They were obviously important enough for me to ask. Neither would take long. It is part of my care. My mouth was so dry. It had been 15 hrs since I had to stop food & drink before surgery. I wasnt demanding it that second. She could take a moment to get it. She did take the time to tell me that asking for ice or trying to ask questions just wasnt important while she was standing there not doing anything except taking the time to tell me this. She wasnt rude in her tone though. I needed blood. What they brought wasnt my type. Even tough it was compatible I felt they could bring my exact type. I refused that one so they needed to get my A-neg type. So for more than an hour she kept wandering around carrying the blood like she didnt know what to do w/ it. I know because there were 2 clocks in front of me. She made some calls then would wander around some more. The other nurses would ask her what was going on w/ the blood. I couldnt hear much but I heard a little plus I could see their mannerisms. Blood is supposed to remain at a certain temp. I hope they tossed it after that! The recovery room isnt that big so I could see what she was doing. I never did get to ask her my questions. She was calm but seemed a little bit stressed out or like she could only concentrate or focus on on thing at a time. She wasnt mean & bossy isnt exactly the right word. Its just they way her brain works. She did take care of me & was polite. This is a really good hospital. Thanks for the supreme care from really good nurses & all of the other great staff & really tasty food!!

I had a wound on my right leg that just would not heal. My doctor had tried everything and I asked if a wound care clinic would be my best option. I was looking for a wound clinic and was so lucky to have found Mercy San Juan Outpatient Wound Clinic. I asked that my doctor refer me to them, which they did, and I was scheduled within a couple of days. The doctor and the nurses were so helpful and educated me on what I should be doing. We tried various ointments, dressings, and wraps, and now my leg is healed! I highly recommend this wound care center because they care about their patients and really want them to get better! Bravo!

Very fast, professionalism is amazing I was really taken care of in under an hour they diagnosed me with pneumonia and tested me for Covid. I had blood work done and X-rays. Very efficient! Thank you for saving my life 💕

Sounds like everyone in this hospital has attitude! My father is in the hospital the nurses hung up on me 2 times . Then said he’s not their. Then when I said the room number they said he’s on the phone. It’s been complete disrespect and attitude for each phone call I receive!!

Treat their clients like street dogs and the waiting is somehow worse than the dmv

I went to Mercy for Covid vaccinations. The staff were knowledgeable and friendly. The system was well organized. Much appreciated!

My wife was brought in last year after we’d been hit by a car. I was thankfully sent to a different hospital because her experience was horrific. One doctor...literally in front on my brother in law and my wife..declared that she wanted my wife out of the ICU because she’s a Medi-cal patient. She was given a CT scan and told that she was badly bruised on her right side...but what they missed were three broken ribs. She complained of pain in her feet but they ignored that and now...a year later...her recovery will be even longer. They ignored her brain trauma which delayed her recovery from a bad concussion. Honestly the list just goes on. If you have a choice I would advise you stay FAR from this hospital. They abused my wife and sadly there isn’t any recourse for her.

The Mercy San Juan vaccine clinic was well organized and efficient. Staff was attentive and personal. Highly recommend!

Above and beyond services rendered by staff.. Thankful and grateful for bringing my baby out to this world and take good care of me after my C-Section delivery.. We have smooth transition from admission, operation/surgery, healing/postpartum, lactation, discharge and even after discharge follow up care.. Special thanks to Dr. Zielinsky and crew during my operation, Postpartum RN staff (Lorie, Olga and Gladys) and Lactation gurus..

The RN was very good at explaining what she was going to be doing while collecting the sample. Even when she was moving the swab deeper into my nose for a better collection. I appreciate it.

Mercy san Juan hospital is the best. The people who work there are very nice and very helpful. I been volunteering at that hospital for 15 years and everytime I go there the nurses and doctors are always very nice and positive. And the hospital staff are also very nice. I love going every week to volunteer. 😊

I had very friendly doctors and nurses that took their time to hear my complaint and help me get all necessary test and medication to help me. I was well taken care of and had staff checking in on me to make sure I had everything I could to feel safe an did secure.

Clean hospital n nice nurses

Facilities are old but serviceable. Staff were great! Procedure went without a hitch.

I love this hospital and the people 🥰

I was 2.5hrs in ER the nurses and Drs.. were great, but I didnt see EVS clean or disinfect not even one time in the waiting area is dirty and filthy.For Facilities, the women restrooms toilet paper dispenser was broken and rap with scotch tape.I think its important to clean and disinfect constantly in all areas, specially with this pandemic.

Staff friendly. Everything very smoothly organized and efficient.What more could you ask for? Nice people and easy process!

I received the first shot of the COVID-19 vaccine on January 28. The site was very well organized and efficient. The procedure went well with minimum waiting. The staff was skilled and welcoming.