The emergency room always has a super long wait. Out patient lab testing has awesome staff and there isnt a long wait. As someone who is difficult to draw blood from, I appreciate that they dont just go poking and will bring someone in who has more experience. They will also suggest that you hydrate and then come back. Kaylie was absolutely amazing!

Doctor is great, staff..not so much. I do exactly what Im told about refills yet every month I am set off track at least a week without medication. They are rude and blame patients for them not doing their job correctly. You cant even get through to speak to a person. I think Im going to have to get a patient advocate.

We avoid going to ERs as much as possible, but when we do, one would expect to be seen in a reasonable amount of time. Understood that Covid has put a bind on ERs since it started, but having people sit in the ER waiting area for 12+ hours to be seen is rediculous. Multiple people weve talked to while waiting have been waiting for 12 hours or more and in one case 15 hours to be seen. I understand that more urgent cases need to be seen first, but give us the option to decide if we want to wait by telling us general wait times instead of just saying you will be seen at some point. I guess the moral of all this is to not get sick. If you do, expect to wait a long time before being seen.Update: apparently this has been going on for at least 3 months. The only thing I can say is that this is a dumpster fire with no end in sight. Standard wait time is now 12 hours minimum.

My Mom was taken to the ER again. Much better service this time. Dr. Godil was the hospitalist in charge of her care plan. After close consultation with the ER Doctor, a thorough exam of her history from family and her records, he devised a plan that has her 75% to her normal with increased kidney function. Hes a very smart Doctor and I like the way he explains things in a calm, easy and confident manner. His methods get results. I was not pleased with the fact the staff lost my Moms partial. It was in a denture cup on her table and so far no one has returned any calls concerning it and they dont seem to care that a staff may have been ignorant and thrown it out. Ive talked to several nursing staff and head nurses to no avail. They are all very polite but unwilling to be responsible. Of course no one has any answers. Perhaps they need to have a class on what a denture cup looks like so they know not to dispose of it, which is more than likely what transpired. I give the hospital overall 3 stars and Dr. Godil 5 stars.

I could not believe the experience I had in this place.- EIGHTEEN HOUR WAIT TIME. Hope you arent having a cardiac event like I was when I came for care and was turned away.- Staff extremely unfriendly, unprofessional, uncompassionate, unkind. Probably in part because...- A drunken homeless man was allowed to shout obscenities and threats of violence at other patients and staff, meanwhile the security guards stood around with their hands literally in their pockets. This went on for HOURS. This only ended when he became bored of abusing everyone and left.- I actually was at the hospital a day earlier to have bloodwork and a chest x-ray done per my PCPs orders. I asked if they could use that and was told yes. Minutes later, they drew new blood, took a new x-ray, and then sent me to the waiting room, where I sat for 5 hours before being told Id be sitting for 13 more. In other words, Im sure these people intend to charge me for new x-rays and bloodwork even though they had both on record, not even 24 hours old. They lied to me. Theyre crooks.- I will say the patient relations lady who came around was great. I told her I appreciated her and what the staff does, and I do, despite the attitude problems many had. Still, her explaining that the hospital had abnormally high wait times did not actually help me during a terrifying medical emergency. I feel for her, as I saw two patients verbally abuse the woman. I do appreciate her coming around, though, even though it made no difference in the experience. She has a very unenviable job.- The online patient portal does not work. I truly have no idea what my results of anything I have ever had done at this hospital is.- You know the x-ray I had to pay for TWICE? Yeah, they didnt send either to my doctor. A month later and Im STILL trying to get it into my family physicians hands. Im now playing the role of middleman, trying to coordinate faxes between two medical entities.- 10/11/21 Update: Finally got the results of my x-ray. Turns out they checked for the wrong thing. They were supposed to be looking for COVID lung damage and instead noted my heart was not enlarged. Thats...not why my doctor ordered the x-ray. No one ever suspected I had an enlarged heart. The purpose of the x-ray was to see why I, an active 37 year old man who doesnt smoke, has a blood oxygen saturation of 84 when it should be 95 or higher.

I wanted to thank you guys so much for always taking such good care of my family. You’re the one hospital I know I can rely on to take care of everyone I love. My grandma was recently there to get her gallbladder removed, such wonderful staff and doctors. Helped her understand the procedure as well as being patience with her and explaining things over again due to her memory loss. I’ve never seen such service from a hospital before. The nurses went above and beyond to help her and her needs and never hesitated to check in on her every once and awhile. I recommend this place to everyone. Not only will you be treated greatly but you’ll also have a wonderful support system.

They keep sending me duplicates of bills with different amounts covered by insurance.When I look at my insurance claim records nothing shows up for the claim. They send me bills 4 months after the services have been rendered. They split up their bills so you get 4 different bills for 1 service ranging from $1000 to $0.55 and some bills have the same service charged twice. Then they send another bill with two services on it, one of which you already paid. Their billing office is a dumpster fire so be very careful about tracking your bills.

Have been waiting 10 hours in the waiting room so far, the level of service is a joke. We shouldnt have such a poor level of health care in this country.

I want to thank the entire staff at the hospital. Today we made an emergency trip that ended in surgery and discharge. We were treated by the best. Every single person we encountered in the hospital was so polite, knowledgeable, and went out of there way to make our visit comfortable. We were very amazed by the speedy service but with 100% accuracy. hats off to an outstanding team of people thank you so much. May you smile each day knowing you made our horrible day end in us knowing we chose the right place for our loved one. THANK YOU EVERYONE .

I understand there is a lot of covid. But, it took 12 hours to been and, one nurse was very rude. They could have told us there was a 9 hour wait when we got there, not after we had sat there for 5 hours.

Friendly Staff always eager to help.Positive energy!Love Love 💕 Thank you for all you do for me.

17 hour wait time for the ER right now. Front desk staff condescending, as usual. If youre in serious pain consider your options. This place should be shut down. They cant provide adequate service in a timely manner. Its no way to run a business. Its pathetic.

The staff and doctors in my experience were great but how on earth is a statement past due when it’s the first statement I’ve received from you electronically or via postal service? Might want to readdress your approach, it’s not good.

I was completely unaware of medical debt from Aultman Hospital until I was notified by a debt collector. Aultman literally never once billed me or let me know what I owed before selling my debt to a collector. The debt collector got paid in full the same day I received their first bill but sure enough it is now a stain on my credit history. Had Aultman simply sent me a bill for what I owed, they would have been paid the same day it arrived as well. Perhaps this hospital should consider actually contacting its patients before selling off debt at a loss to a collection agency and potentially harming their patients financial well being in the process. A single notification, whether it be a phone message, e-mail, or bill through the mail could have had you paid immediately!

My dad was brought in my EMS to the ED for confusion. They stuck him OUTSIDE of the waiting room away from everyone and all by himself, by a door??? I found him alone and confused. If I didn’t get there in time he could’ve gotten outside and been seriously hurt or lost. He was having chest pains and I thought maybe a stroke. Every single person I had talked to lacked any ounce of compassion or even being slightly friendly. This was the ABSOLUTE worst healthcare experience I’ve ever been through. This place should be throughly investigated it is unsafe and I plan on reporting it to every outlet I can. STAY AWAY!!! Not to mention it took over 8 hours to even get a bed in the ER. If I could give -10 stars I would. Covid or not this place is unsafe

We received great care and made the birth of my son easy and comfortable for my wife and I. We don’t really have any complaints about the hospitality or medical treatment we received.I am giving this hospital 1 star because of their visiting policy. I understand that COVID-19 has placed a lot of restrictions on visitation but we were only allowed 2 visitors at a time in the room.This meant I wasn’t allowed to be in the room when my parents met my first child for the first time. I wasn’t the one who introduced them to my son for the first time. I didn’t get to see their reactions and be a part of that experience. I had to sit out in the lobby and text my wife. I will never get this moment back and it crushed me inside. I understand limiting the visitors but it should be the wife, husband and baby, and then 2 visitors. My wife was in the room when she introduced her parents to our son but I wasn’t allowed to be.So Aultman, thank you for the wonderful medical care and taking care of my wife and son, but f you for taking away that experience.

My father just passed away i went to visit the body. I went to the er. Dept. I waited for 20min or more no one came to say sign in we asked for help was ignored. It took for my family to come from the back ect and i was able to get my badge and go in. the staff is great as in nurses doctors ect. Front desk. They are very inconsiderate of others. It was sick people coming in they didnt even bother to see them until like more than 30min later. Like everyone walked away from the front desk.!!! I said. Nothing more i waited patiently.

Literally the worst I have OI I hurt my back I Literally needed help into the hospital and they had a 4 hour wait time which 2 of the people in there were already there for over that time people were throwing up and coughing like crazy the nurses at the desk were laughing and joking around like all of werent in pain and there for fun extremely unprofessional! I had to wheel myself back to my car to leave one of the security guards helped me but still that was ridiculous and I will never go there again the nurse claimed its been that way for months!? Ridiculous

If I could give NO stars I would. The staff is rude and are not very helpful with information. The hospital itself is run poorly. If I would have went home the third time they tried to tell me it was anxiety, I would have died from my gallbladder exploding. I had pancreatitis and had to go to a smaller off site emergency room just to get fluids. I wouldn’t recommend this place unless you have time to chill and die 🙄😑

The nurses and doctors are great - however, the support staff is AWFUL. You assume that as a large hospital they would be able to bill Medicare correctly. You would be wrong about that.Then when they call you for payment, an actual person doesnt call you. For some reason, they believe it is acceptable to call you, and then put YOU on hold for over 15 minutes. I believe the social contract is that when you call someone, you are there when they answer the phone. If I am calling, it is acceptable for me to be on hold for a reasonable amount of time. If you are calling me, there is absolutely no circumstance where it is ok for me to be on hold - you chose to call me, you should be there when I answer the phone.If you live anywhere on the north side of town, I recommend the Akron General facilities.

Hi everyone I have to say this place is well rounded. Ive been in and out of here with multiple family members, friends. From nothing to crazy to extreme trauma. I understand all the aspects of what and why, so I will give the staff what they deserve.

My husband had open heart surgery there and everyone were as nice and kind as could be. Very attentive and quick to answer call lights. He had excellent care

Just go to a different hospital. Ive lived in canton 24 years and every single time my family or I have delt with aultman weve had some type of problem. Sitting in the waiting room with a clearly broken leg for 3 hours watching multiple people being took back but being told its still a 3-6 hour wait only for a woman who isnt pregnant with stomach pain to be taken back immediately. So you wheel yourself outside to be picked up and taken to a hospital where you can actually get help. Security Is staring at you the whole time. Says your making a scene because you tell them to quit staring at you and then tries to make you get out of the wheelchair and off their property with a broken leg because you told them you arent being seen by aultman. Security thinks their the police

I gave birth to my beautiful daughter here. My nurses were wonderful accept maybe one. Candy stayed even after her shift was over to see our daughter be born - such a loving person! Another nurse that touched my heart was Sue. She really helped me gain confidence with breastfeeding and because of her, I am still exclusively breastfeeding 8 months later. After giving birth, mostly all restaurants were closed and I was so hungry.. but the nursing staff was so caring. They had a staff lunch carry in and made me a plate of food and brought me cookies. I am beyond grateful for everyone in the maternity ward! Thank you.

I sat in the ER last night with my brother, something like 4 hours he has cancer and was in so much pain. Unless we called the nurse they never came in his room. I sat and watched 1 nurse and she never moved off her stool. Well honey here to tell you the action is not in the computer it’s in the room where the person is that’s where they should be

My daughter was in the ER on Wednesday June 9th and this is the first time that they absolutely dropped the ball. We have gone to aultman for 21 years now but I will no longer. The doctors were amazing and listened and were compassionate but after the nurse put her iv in they never stepped back in the room for 3 hours. We called twice to the nurses station and first time they shut it off and the second time never showed up. Only nurse to come back was the discharge and she was not helpful at all. I understand the ER can get busy and we weren’t the only ones there but my daughter deserves the same respect and treatment that every one else did. Do better!

Very pleased with the care I received!! Very attentive and comforting. 10/10!

Mistake made drove to wrong Unit / continue to correct location 15 mins. late .Staff understanding and called me in soon after arriving .Excellent service Very pleased .

They are rude and do not go out of their way at all to take care of patients. They are all about the buck and nothing about patient care. Do not go unless you want to be number and nothing more. Sorry let me be more specific. Your pt advocate Kelly Wise!!! She was the most disrespectful, rude and ill mannered person I have spoke to beside Susan Gilbert a so called office manager at a therapy location that doesn’t know how to run an office or her referral staff for that matter. No wonder my sister couldn’t get the help she needed, if you have people that are treated in that manor.

My husband suffered cardiac arrest and had major brain swelling and although we didn’t have the outcome we wanted he was taken care of up until his last breath!!! The nurses on the 3rd floor in the cardiac icu were the best ever!!! I appreciate everything u ladies did for my family and I and my husband!!!

We’ve had my mom in there for the 3rd times in two months! Doctors nor nurses will not communicate with the family! We can’t be there till 11am so the Dr’s make sure they are there and gone before family members arrive and then give ABSOLUTELY NO ANSWERS! She’s had two surgeries already and they have butchered the infected area! I’m tired of the lack of care for my family member and the very little respect of giving us peace of mind while we sit at home helpless being told nothing at all!

Aultman called me to schedule a very important appointment, I gave them the insurance information off my insurance card and we set a time and day. I requested the day off work. Less than 24 hours before my appointment they call me and cancel my appointment because my insurance isn’t covered by them. So what was the point of me giving them my personal information and insurance information? Then when I am uncontrollably sobbing, they call me back to remind me that I have an appointment the next day because they forgot they cancelled it 8 minutes prior. A joke.

I was in altman for about a week and all the doctors and nurses that took care of me were so amazing and nice. Thank you so much for all the great care!

Had a recent ER visit. Had imaging and blood work. I was happy with my care up to this point, felt your staff was going above and beyond to help. It ends there because everything after is a lack of communication. Referring me to doctors that have no idea why, lack of information from your staff so I can get the proper help I need.EDIT:. I would very much like to thank the Aultmann patient advocate line for reaching out to me and help resolve any issues I was having and helping bring clarity to my situation. I thought that was very professional and I would most definitely come to Aultmann for further treatment. Thank you.

They like to push people back on the ER list and make them wait 12 hours.

I was having an asthma attack and it took a whole hour for me to receive treatment. Everytime i pressed the button the guy was rude. I thought I was going to die seriously.

My special needs son donald has lymphedema his legs swelled so bad for months they seeped and caused him lots of pain so much he couldnt move around without being in pain..for the last month weve been comming to the wound clinic and weve gotten amazing results...The nurses here are completely dedicated and amazing...one month later..no seepage swellings gone down significantly and donnie is running down the hall to see his nurses now...thanks a million to Altmans nurses...youre the best

I literally have two abscesses on my arm and I have been waiting here for 3 hours my arm feels like its going to blow off and its very painful.however the staff here is working really hard and theyre trying their hardest to get everybody in it is very busy.

Went there 3 times in a row with my very ill christen got three different diagnosis one being a sore throat of my 3 year old with a temp of 104 they had hfm the doctors here do not care

This facility endangers Americans by taking those unfit to obtain the medical license and essentially the money under the table that comes with them. The individuals in the administration for The residency program that are allowing Caribbean diploma minted accredited Americanmedical School rejects to obtain residency and then pray upon unsuspecting vulnerable Americans often without any financial responsibility if they are hired by community health centers need to be indicted for the consequent manslaughters that occur. PATRONISE INSTEAD facilities that have either made restitution for such past crime or have never needed to desist from the temptation always having some character always having some compassion always not being the largest part of the problem I know of.

I had an ER admission and Dr. Trehan took my case. She is an outstanding Doctor and even better person. I was admitted with Heparin Induced Thrombocytopenia (H.I.T.) and I believe she saved my life. I trusted her completely and she lived upto that. The staff of nurses in the Cardic Care Unit where I was for 15 days were wonderful, I didnt have a single moment of bad care and no matter how many times I needed to press the call button, they were right there and so caring. I know recommending a hospital isnt usual, but I am.

A couple years ago my grandfather was in the ICU and he had a heart attack while he was in there. My grandmother pressed the button for assistance had to wait for at least 5-10 minutes for someone to come in and get people to try to save him. I feel like there should ALWAYS be at least one person at the station for emergencies. Don’t ever come to this ICU if you have a loved one with heart problems.

My friend has been there since yesterday because she had a spinal tap a few days ago and is having a spinal headache. She needs a blood patch and they are putting off and acting like it is not a serious thing that she is leaking spinal fluid. This is why I will never go to aultman. Im pretty sure they have someone on call in every medical field for emergency reasons but according to them oh its just a blood patch the anesthesiologist might not come in for it you will have to probably stay another night like seriously. That is how you treat your patients thats pretty pathetic to me. Do you not have on call anesthesiologist for such things like this or is it a requirement that you make you patients sit in pain all weekend because heaven forbid the anesthesiologist has to come in and do what they get paid to do?

I only had a few nurses the week I was there that actually helped and cared about my well-being. The others were just there for a job and it showed.

Why do it take sooooo long to be seen I don’t understand what’s going on.You could be dying and they still haven’t seen you and it be done been 6hrs you’ve been here.Omg is all I’m saying

And I am suing so get your lawyers ready, and Google will be on it so you might want to get with them ive sent them a email letting them whats about to happen. I am my own lawyer I do know how to file the paperwork Its called freedom of the press Just remember what this is really about is premeditated murder. And when I lose this will be brought to the federal level with the rest of the corrupt politicians and medical facilities. So when other employees workng there start falling over dead from the illness your names will be tied in to this. So it will be known like Johnny Cash said whats done in the dark will be brought to the light. Autlman Hospital review Horrible I went to go check myself into the psych ward. Because doctors lawyers judges Mike dewine and Mark Kasich are allowing my HIPAA rights to be violated. But yeah I was refused because I had evidence showing the court refusing me to get my medical records. So they must have thought that I didnt have documentation on my lungs. So they try to tell me there was nothing in my lungs. But I have had multiple Dr state that theres nodules in granules in my lungs. Well these doctors didnt get the memo that I know and have documents on it. But they try to tell me that there is nothing in my lungs, so you mean to tell me for other doctors are wrong. I swear you all Dr either are a bunch of crooks are you guys do not have a Gomez to stand up to your higher authority and say youre not going to condone to murder. Because the disease that I believe I have is going to kill me. In allowing it to be hidden its called complicity the doctors and staff here has sold there soul to the devil. My prayers be with them good luck on Judgement Day. Hope that money buys you something good. And to add one more thing the doctor told me not to come back to his hospital for lung issue. Hello I was there to check myself into the psych ward, the lung issue is what you guys are just covering up. And I had to add those pictures because I have to add this they say theres nothing in my lungs. So what theyre saying is here is it if you get shot by a 9 mm bullet they are not going to be able to find it. And the 4 page picture is four different Dr records I tried to attain using a C30 forum a month before I filing The subpoena.

My 2 month old granddaughter came in with breathing issues. After 5 hours they took us back to get x-rays then sent us back to lobby. Next time going anywhere else but aultman

My wife and I have had excellent experiences here. The labor and delivery department, staff in general, have been professional and couteous.

Nobody should be waiting in the emergency room for 6+ hours

I brought my wife there in dec because she was bleeding for 6 weeks lost alot blood sick dizzy.. she waited 2 hours to go back they run test tell her shes fine the nurses were very rude I was on the phone with her .. she was sent home with a infection i pay insurance for what ..4000 dollars for no help

Terrible experience. My first and last time here. Came in for some abdominal pain that I was told needed medical attention sooner than my scheduled appointment. Was told to go and to take a urine sample, walked into the bathroom which reeked of cigarette smoke, and came out to a security guard and two nurses blocking me and accusing me of smoking in the restroom. First of all, I’m not of legal age to buy cigarettes. Second of all I was there in moderate to severe pain that was causing me to double over. And third of all when I pushed for the guard to search me because he would not let up, he refused and said he knew it was me because he hadn’t seen anyone else go in there. The other bathroom was occupied and I needed to take a medical test. I was not quite sure if cigarette smoke could be a frequent scent in that hospital or not. None the less I have asthma and would not smoke ever. Anyways, my nurse was very kind and made a report. Don’t go here if you have a choice. Anywhere else is better. And I would love a written or face to face apology for this incident.

I have been to a number of Aultman facilities and always received excellent care. The staff has always been very patient and empathetic towards me.

Aultman Hospital has saved my husbands life (traumatic brain injury and brain surgery), my dads life (emergency open heart), and my own after a near fatal recovery from child birth. As in any group setting I have encountered good staff and average staff, but the majority of the staff I have met through the years have all been caring, knowledgeable individuals. Through the trauma and admissions we have experienced as a family there was only one staff member (a nurse) that we had an issue with and the hospital jumped in to help immediately. I can never fault an organization on an employees bad attitude or unwillingness to act, but I can hold an organization accountable for how they handle it. Aultman gets an A++ for their response and the professional manner with which they have handled themselves. To the staff at Aultman: Stay positive and know you are making a difference!

On March 1 at about 5:15 pm I entered the ER with blood pressure problems. I was seen by the triage nurse. My blood pressure was taken by the nurse and it was 192/120. According to everything I know as a former EMT and research on the net and orders from my doctor, I should have been seen IMMEDIATELY. Instead I was asked to have a seat and wait my turn. I have had 2 major strokes, one in 2016 and the other in 2018. I explained that along with the fact that my doctor had me take an additional pill and wait 1 hour and take my BP again. At that point it was 175/110. This was before the ER. I sat and waited for 3 hours in the waiting area and asked about getting to see doctor. The nurses looked around because they could not find my chart. Their response was there were about 2 more in front of me. I then watched as 6 people went before me. At this point I was fed up and I left. This is inexcuseable. Patients should not have to worry about their charts being lost. Inexcuseable.

Its ok, everyone was pretty nice, wasnt thrilled with the ER Dr I had.

Aultman did do a very good job when I tore my leg open and had to have surgery however there billing system is ABSOLUTE TRASH!!! I keep getting billed for the same things that I have paid month after month and they keep putting it to the wrong account... you would think a hospital this size would have an accurate system

Im not the most experienced in being a patient at a hospital. But I had my little girl here. No problems. My room was kept clean. They gave me and my boyfriend space to bond with our little girl. While keeping an eye on us. They answered any questions or concerns I had. And not once did my nurses disappoint. My lovely nurses and assisting doctor were kind and I could not have made it through so well if not for my dude the epidural doctor.

Great hospital. The staff is always kind.

Rude. The nurses are so rude

Sitting here cant breathe and they go me waiting in the waiting room

Considering i cant get in touch with anyone i am curious to know why my names signed on 2 birth certificates being out of state nor the father considering we have been separated over 8 years. Is it illegal to sign someones name on a birth certificate?

As far as the staff goes, theyre not half bad considering the covid 19 thing. They do their jobs and do them well, but on the fourth floor there is a nurse named Lindsey. Hands down should be paid more than anyone in this hospital. Shes an amazing nurse and an amazing person. She deserves a raise. Yesterday 06-29-2020 at 5:06 pm my daughter was stillborn. Something no human should ever have to go through. After yesterday it proved to me that there is no god. She took good care of my wife and made this as easy as they could be in a time like that. I just want to give a thank you to the staff and especially to her. If you ever read this Lindsey please know you were appreciated so very much.

My wife received great care from here! We just loved the nurses ❤. Everyone was so professional, curtious, and most had very good bed side manners

I came into same day for a major surgery and mom was with me, now for my care the it was super all the nurses and doctors were amazing to me,but my mom went to get something to eat at the cafeteria which is ran by avi she ordered french, and she said they had the worst french fries she has ever eaten... Avi really needs to do a better job with their food quality..

Rude staff went here with my dad for his radiogly appointment didnt know where to go went to ask emergency front desk lady and she told me to stand back cause she was with someone so I stepped back like she asked so I asked her where radiogly was from where I was standing and got a snooty answer

Not one good thing to say. 👀

This review is 4 years in the making. I had to be rushed to Aultman (NOT my choice) after an ATV accident in 2016. My knee was swollen severely, and did not know what was wrong with it. Found out it was a large contusion. They literally cut if wide open and discharged me (I dont think you want me to post pictures of my knee and how it looked when they discharged me). Mind you- I had just passed out 10 minutes prior. They then proceeded to wheelchair me out of there. I was holding my own leg up with a towl. A few days passed, and my knee was not getting better. So- I went to Orthopedic One in Dublin,OH (thank GOD) and after 5 minutes the Dr. (Dr. Scott Van Steyn) said- you are coming in Friday for surgery I KNEW I should have taken legal action. My mistake for not doing so. But- it gets better. Yesterday, 1/12/21, I get a COLLECTIONS notice for $250. This happened in 2016, and have not received ANYTHING from Aultman in years. So- I guess you could say they got me twice. Next time- I would rather be left in the field then taken to that hospital.

6/19/2020 a deer t boned me and I had many ribs broken on my right side. Er did a excellent job of checking me out, MRIS, X RAYS and such. My poor score goes to the floor I was on. I had road rash on my hands, forearms and knees. No one offered to address my wounds, I had to ask for cleaning materials. The people on the floor were lazy. I hope Aultman reads this takes action

They were super friendly. I was there for 3 days and didnt have any bad experiences. Nurses and doctors were super friendly and answered all my questions. They were following the covid procedures the best they could in the maternity ward. They treated my husband and I with respect and help us with everything we needed.

Worst hospital ive ever been to. The only place in the world that will make you wait 7 hours with a brain aneurysm.

Most of the nurses were very rude and inconsiderate and that is the reason I left AMA WITH bruises!!

Mother was brought in for possible stroke or TIA took an hour to get ct scan another hour to get results lets hope its not stroke at this point

Very clean environment. Was treated very well and the nurses are great. The doctor was very vague in what he was trying to explain to me. Got in and out fast just didnt get much explanation from the doctor

Do not have your baby here. They are incompetent at record keeping, horrible at bed side manner, and it takes forever for them to do simple tests.My wife was scheduled for a glucose test. She sat in a room for over an hour. She finally asked the attendant if they were going to give her the test. They didnt have it ordered... Even though they had it on her paperwork.Go to Akron, maybe they are better. Just stay away from there. Its not worth it.

I love Aultman, when my insurance requires me to go to other facilities I pay out of pocket. All of you complaining need to realize medicine is a science. Doctors and nurses are not God, they do the very best they can often risking their own health & that of their families. Being over worked and over exposed because the Amount of staff will never equal the amount of patients. Aultman does its very best to assure the safety of its pts and the knowledge of their staff. Sometimes things beyond our control happens in all aspects of life. Instead of screaming Im suing how about saying thank you, I know you did all you could. I worked here as a RN and I kick myself daily for giving up that job. I know beyond a shadow of a doubt that Aultman staff no matter what dept, because they all make the wheel turn, have nothing but the very best intentions for their patients. And thats something you wont find everywhere

First nurse was amazing who took care of my husband after his surgery. However, no one knew any information about discharge plans, or any other info. He ended up being discharged, although I think they planned to keep him over night at first. We were there for 13 hours.

Have not stayed there for many years but got iron transfusion and they took great care of me. They were kind and helpful asking me if I needed anything. It was clean an bright. Went by flower shop an it was beautiful. I stopped going there when I had an insurance change, but I never had a problem there.Lots of places to park an people there to help you.

I am currently in the ICU and this has got to be the worst department in this hospital. I had a major reconstructive surgery yesterday that lasted 12 hours. And my pain medication was stopped and I was given Tylenol instead because my blood pressure was low so guessing is the game. Im hungry and I hurt so my mood isnt the best so the just sent in a Psychiatrist because I was told they said I have a history of bipolar disorder not true! So, I asked him to leave. I have had everything done at this hospital since finding out I had breast cancer 3 years and been in remission for 2. But, now I would never tell anyone to have surgery done here if they have to end up in ICU!!

I will say, I love this place for the L&D but the ER is slow. Waited 2 hours before being called to a room & now I’ve waited a whole hour for discharge papers? They must be making the paper & ink for these papers. It’s 1:38am & I have my 2y/o here whining to go home because she’s tired. Just frustrating & ignorant after I got ahold of a nurse, she said she’d be right back with my papers. Jokes on me, I guess!

When you have epidural injections and then back surgery and Aultman Center for Pain Management says if these don’t work, your next step is a spinal cord stimulator! Fast forward a little over a year, I called to get scheduled two times and they never returned my calls, finally after a month of waiting I finally asked for a manager and they pass me to the lady who’s handles scheduling. Well, I made her very upset because they said they never received all of the info and couldn’t do anything until they received it all. So, I hand delivered it to make sure they received it. The scheduler was at the front desk and I asked how long to wait until I should follow up, because I knew they were not very good at following up. Now, two weeks later I receive a letter stating Aultman Center for pain Management feels there is nothing they can do and I should go to Cleveland Clinic pain management. Reason 1. Back and leg pain, reason 2. Neck and arm pain, WHAT the HECK?Best part, my Aultman neurosurgeon just told me two days prior I need a Spinal Cord stimulator and he’s willing to do the surgery!Moral of the story, don’t make the scheduler look bad or get her in trouble, because apparently she has a lot of power there!

Patient care is not like it used to

My daughter went into premature labor Aug 1st. I went to ER with her & her husband. I was rudely told I could not be with her, stay with her, or even wait at the hospital. I have never been treated like garbage before but this hospital has people working with no sense of family or family values. Disgusting!!!

I had an appointment this evening for an MRI. I was very please on how I was treated by the young ladies that were there. I had mentioned on how appreciative I was with them on how nice they were to me . And I could tell that it wasnt just the job they were doing . It was just their nature. I applaud them . Thank you very much.

Same day surgery...I was at Aultman for same day surgery. Having never had a surgery before, I was pretty anxious. All the staff from check-in, pre-op, and post-op were friendly and explained every step and what to expect throughout the entire process. Claudia called me a few days before to update my medical history. She was so nice and has a great personality. I really enjoyed talking to her.

7 hours for x-rays and a splint.....

My wife broke her leg at 1pm and was taken by ambulance to the ER. By 3 she was admitted to a room. By 7 she was in the OR for her surgery and returned to her room by 11. Home within 24 hours later resting. Everything went like clockwork. They were professional, caring and competent. We are going here every time!

The only positive reviews are from patients that have been in CCU or ICU where the nurse to patient ratioIs 1:1 or 1:2 at most. My dad was a patient there in late October and I was appalled by the care... I think I am a pretty good judge of care since I have been a nurse for over 30 years.

I was there for over 16 hours...no water..1 bag of saline and 4oz of ginger ale! Doc released me at 6: 30...no nurse showed up with paperwork...i waited till 8:30...tho security stopped me from leaving!

The emergency rooms are always filled with leftover crumbs, empty cups and abandoned hair ties, which seems unsanitary... this is the best hospital in the area, medically, but when it comes to bedside manners and professionalism, they definitely drop the ball each time! The way Ive been treated in the maternity ward after each of my 2 c-sections has been less than satisfactory, boarderline traumatizing actually... but when compared to Mercy, this option is better for treatment and care. Be prepared to be pushy about finding cause if you need to head to the emergency room! They treat everyone like an addict or hypochondriac, and are quick to write a script for antibiotics and plenty of fluids for everything.

First time at Aultman and came for outpatient gallbladder surgery. It was perfect from the time I walked in to when I left. Great staff! Nurse very understanding to me being chicken with needles. We even had a good laugh over it. The surgery assistants, anesthesiologist, nurses, other staff, even the young man who came to get me from my room before surgery were so friendly and put my mind at ease. They made a stressful experience so much easier. My biggest fear was being sick from anesthesia in recovery and they took care of it. First time ever that I didnt get sick from it. They listened! The surgeon made sure I had what I needed for comfort at home for nausea. If I ever need another outpatient surgery, Ill be back. Thank you for the great care!

Life savers, thank u💉💊❤😷

I am a cancer patient who, of course, suffers from PTSD. I didnt even get to speak to the doctor before she flat out denied me as a patient. The only thing asked of me when I spoke to the nurse was what medications I took. For some reason, because I take klonopins (to help with my extreme anxiety from ALMOST DYING OF CANCER) and take Adderral, due to the ADHD and chemo brain/fog that exacerbated my add post treatment, she wanted to connect me with a neurologist AND psychiatrist. Basically she was going to do no work outside of making me say Aaah with a tongue depressor once a year and check my breathing. Thats absurd. I dont have the best insurance and pay out of pocket. So the idea of going to three separate doctors for ONE DIAGNOSIS which I have already been given is costly and absurd- not to mention I hate being in the hospitals for longer than necessary due to my long and arduous cancer treatment. I told her nurse that I did all of the testing and assured her that my doctor (who I left due to moving out of state) was just monitoring me, but she basically treated me like some sort of junky looking to score medications I NEED in order to be neurotypical. She did not ask me about my history. She did not inquire on why I needed these mediations or what tests I went through to get these. She basically just wrote me off since she would have to do actual work. I understand that people are litigious and prescribing medications that others have abused is risky, but I wish the doctor was more human and less of a business. No one asked me why I didnt want to see three doctors for a diagnosis I already had. If she or the nurse had asked I would have explained that I dont have the finances to see may doctors at will when the doctor I am trying to see could literally do all of those jobs and many doctors before her had. I would also say that I dont want to relive the trauma of being in the hospital 2-3 times a week. Not to mention I am an adult who has a job. I cant just take off of work whenever I please. I am so fed up with these kinds of doctors who dont look at a person as a whole and instead feed into statistics.

I have had to use the ER three times this year. I have had 3 surgeries this year. I have been using Aultman since 2002. Had a problem in Jan with ER. Contacted patient advocacy they have for any reason if you have an issue. The DO care and will work with you to correct the issue and they did! The ER and admissions, surgeries and stays have been wonderful. Great care. SO nice to have private rooms! Even kitchen goes out of their way to be AT YOUR SERVICE for your needs and extremely kind. Rather go her than Cleveland Clinic!!

My father was admitted to Aultman Hospital after he had a fall and injured his hip. His injury required a partial hip replacement. The hip surgery was successful and the wound was beautiful as far as wounds go. He developed a UTI at some point and he was discharged with a UTI to a skilled nursing facility. The skilled nursing facility and another hospital requested medical records after he fell a second time and it was discovered he still had a UTI. To date the records have not been sent concerning the 24 and 48 hour post surgery antibiotic treatment specifically for the UTI. We can only assume Aultman doctors felt the antibiotic treatment he received for the hip surgery would resolve the UTI as the two requests for records were unanswered by Aultman hospital. My father passed away this morning, cause of death undetermined. The unresolved UTI had a significant impact on my fathers physical and mental health and may have contributed to his premature death.Social workers, I can’t forget mentioning you. Dana did part of her job, but she couldn’t or wouldn’t do all of it. She lied to me about contacting a skilled nursing facility, then lied a second time telling me my father was not accepted to the same facility Dana lied about contacting. I had already set up the intake and had received preauthorization from Primetime, and negotiated payment to our chosen facility, she only needed to send the referral and H&P to the intake coordinator at the facility. I got the feeling I was supposed to accept a less than capable possibly in network only rehabilitation nursing home or hospice even though hospice was only discussed with my sister and not myself.

For being an ER, it was the best ER experience Ive had. After being in the waiting for hours at Akron with no end in sight, we came here and I was seen right away. I had to come back again a few days later, but each time was fast & my nurses/doctors were helpful. Although I wish more couldve been done (like a gastroenterologist coming to see me), I do have to say that overall it is the best ER in the area.

This hospital has fell way off the staff just isn’t doing their job, my sister was seen had a cut above her eye that was bloody along with her eye sealed shut not one nurse cleaned it up put ointment nothing?? Then was given empty ice bags and was told she can put ice at home really what the hell are we paying you for at 4am in the morning you expect people to have or be able to buy ice when it’s early in the am from leaving the ER what’s the point of paying doctors for care they expect us to do ourselves smh Get it together

This hospital is absolutely filthy. The smell as you walk into the hospital is appalling I had to hold my breathe and pray I didn’t throw up from the smell. The elevator we went on had blood crusted in the corner. How Aultman is allowed to stay open with the lack of cleanliness is beyond me.

I visited Aultman Home Medical. The staff there are very friendly and knowledgeable. I enjoy interacting with them. I feel welcome when I have to stop in to get my medical supplies. Ive given 3 stars because of the computer/counter set up that has been like this for years. Trying to sit there today and speak with the woman was incredibly awkward and uncomfortable considering she and the other gentleman working are crammed together, back to side, behind this dorky L shaped counter, and while he is trying to help another customer, shes trying to help me. I had to look around his chair to see her and talk across the conversation he was having with his customer. I cannot believe, for all the money Aultman makes, they cannot have a better system for patients and customers than this. Please fix the wacky L shaped clown car style computer desk to make it more private and convenient for your customers AND for your employees. The L has got to go!

You saved my life and then asked if there was anything else you could do. You are amazing.Thank you so much! Especiallly Cardiac Care and ICU.

The first nurse poked me four times and still couldnt get it and took it out on me. I waited hours before I was giving anything for pain and I called the nurse four times waiting at least 30 min between calls. When Dr. Miller came in he immediately told me I wasnt getting Narcotics. I NEVER ask for narcotics but was in extreme pain. Then he said there was nothing wrong with my leg despite the ultrasound showing otherwise. I was treated like a drug addict and my problem was dismissed. I have never been treated so badly at a hospital I have been going to for years. Maybe IF the doctor would have looked at my history he would have known I was not a drug addict and in fact turned down narcotics THEY tried to give me in the past! ! I feel if you have Medicaid you will get treated with biases! I believe they looked at a relatives record who was a drug addict and took it as if I were he! Hes dead now! Horrible treatment here!