So far just had initial exams and x-rays. Very clean. Pleasant staff. I have no insurance so its h going to be expensive but they have given me options to pay.At this point Im looking forward to having my teeth look nice again and doggie out my budget to do so.

Dentists are very good. Dental hygienist, however is another story. Hard-selling me a $100 electric toothbrush not covered by insurance. Another visit she sent me home with a tube of toothpaste, never mentioned I would be charged, never mentioned that it was a THIRTY DOLLAR tube of toothpaste, again, not covered by insurance. Ill continue to have their excellent dentist work on me, but for teeth cleanings, Ill go somewhere else, hopefully to someone upfront about the necessity and costs involved.

First experience with a corporate dentist. Was asked to complete paperwork online in advance but was not given account number needed to do so. Was told that my first visit had to be x-rays and an exam before even a basic cleaning could be done. (Everywhere else I have been, first visit is a cleaning - but, I suppose, more visits = more profit.) They took WAY more x-rays than I have ever experience elsewhere. There is a TV over every dentist chair and no obvious way to turn them off. Hygienist and dentist did not even turn off TV when they did the exam. Finally got scheduled for a cleaning - 6 months out. These things dont seem like the fault of any particular person working there, but rather symptoms of the format of the business. On the plus side, they had newer technology than Im used to, like a wand that makes a 3-D scan of your mouth! (to try to sell you on Invisalign, but hey, what do you expect.)

First visit to to Aspen Dental in Canandaigua NY. I was super happy with this visit. Staff was knowledgeable, pleasant, respectful and accommodating. The entire staff took their time to ensure I was happy with my visit in every way. I wasnt rushed in and rushed out as I had been with my former dental group. The atmosphere was professional but relaxed. The dentist and staff were happy to answer any questions. Very pleased. Thank you. Wish Id made my first as appointment years ago.

My husband has gone to Aspen. We have NEVER been soo disappointed in a dentists office before! They did dentures for him months ago. THEY STILL DONT FIT! He cant eat with them yet! They have told him that now he has his first set of dentures, he has to wait for six months until they can do anything else. I WILL NOT RECOMMEND ASPEN TO ANYONE!!!!

I scheduled meeting last night on line for 9:00 am this morning. I was treated totally professional and with great care. I left an hour later very happy with future plans and appointments scheduled. Thank you to Kayla , Sam, Melissa and Doctor Pirmand. Truly Robert Annese

Had a very good experience so far.Got in quick and was treated with respect.Even though I have no dental insurance and I have to pay it all out of pocket.I even got a reasonable payment plan.I will let ya know how my next visit goes cuz thats when the teeth of the mater will be handled.

I was in and out in less than an hour. Every effort was taken for my comfort during the proceedure. Thank you.

Excellent. Prompt courteous service. Friendly and professional staff.

All of the staff was great. I will freely admit that I like many are not fans of the dentist, but they are my visit a wonderful experience.

It was a great experience. The staff was wonderful and they explained what was needed to treat me. Your technology is amazing. I have 4 more appointments and am looking forward to them which is amazing because I dont like dentists.

The dental cleaning and doctor review were fine. Melissa does a good job, and quite gentle with the cleaning and X-rays.My doctor is very kind, and helpful.My only problem was some confusion on my appointment time, through messages. It was changed about three times, so I had to call in twice. Otherwise, a good experience.

Just had my first visit to Dr Pirmand at Aspen Dental. She was smart and easy to talk to you. I will definitely return. Thanks!

Seems like they want to just make money off of you! No cavities, was told I have strong teeth but need a special cleaning and a crown replaced (which I’ve had for years and gives me no pain or discomfort and is solid). The hygienist was rude and presumptuous. They tried to get me for $2000 dollars because I don’t have insurance. Seems like a racket if you ask me

Horrific. Just NO. I got a bridge there at a cost of over 2500. It fell out in less than two years and they refused to replace it. They even said it was probably my fault. I went to a new dentist and they assured me it was the lack of quality in the bridge and the install. DO NOT GO THERE. Pay a little more at a real dentist and get real work done.

I’ve been at Aspen dental several times in the past couple years. Always a good experience, professional, accommodating, and very pleasant. My fav person is Fary I think that’s how you spell it. She’s top notch and the Dentist is so personable

Good work!! Thanks for take care of me😁

My experience with the Aspen Team so far has been great. I fear any type of dentistry from a cleaning to extractions.I have never come close to that here as they are very professional and put you at ease at once. Melissa has a personality like no other. She can brighten your day with her soothing voice. A great hygienist .5 stars to her and the rest of the staff.

I had an oddly pleasant experience getting my wisdom tooth out. I went in and was so nervous, shaking nervous. The technician, Robert was so kind and professional with me. I know they are very busy at Aspen, so both Robert and Dr. Tin were fast-paced while managing to keep me as comfortable and confident as possible. I cannot recommend this location enough! I was in and out before my appointment was supposed to even begin! I am so very impressed at their care for my nervous self, as I know they were very busy at the time. I’m extremely appreciative, the customer service here changes the scary demeanor of what the dentist can be to some people.

Canandaigua location review:Best staff & customer service! They make you feel comfortable and take the worry out of the dentist! If you dread going to the dentist, the staff at the Canandaigua location will change your mind! They work with you to decide the best treatment for you and never try to get you to pay for any work you dont need!

The women that helped me at Aspen Dental in Canandaigua we’re SO helpful. Gave me awesome recommendations for treatments, told me exactly what was going on, and even helped me activate my HSA card 😂😂 The assistant who assisted me, I believe her name is Natalie although my memory is now failing me, was extremely kind, gentle, and extremely helpful. Good stuff!

This was my 1st visit to have procedure done, cleaning, the hygienist was very friendly and comfortable, did excellent job, she was funny, was humming entire time.i highly recommend aspin dental in Canandaigua NY.

The staff at A span were very informative. I like the fact that your able to get appointments without to long of a wait.

Your receptionist working today needs a lesson in customer service and basic human decency when interacting with customers. My fiancé called ahead and asked if shed be able to bring our newborn along and was told yes, no problem. Otherwise she would have had one of the grand parents watch him for the appointment. When she arrived your unprofessional receptionist was rude, condescending, and told her she should have known not to bring him and asked what kind of mother would bring a child to the dentist?. I would never tolerate one of my employees speaking to a customer this way. This is our first and last time dealing with aspen dental and I would never recommend themto anyone. This receptionist needs to find work in a non customer facing role.

I recently traveled to Oklahoma from Upstate NY and while there a crown came off - it was very late in the afternoon but I called the local Aspen Dental location in Norman and they got me in at 9:45 the next morning. Dr. Goldsmith and the staff were outstanding. Excellent communicate. I walked in and they had my previous x-rays pulled up and the care provided was excellent. I cant imagine the hassle and expense of having that work done if I hadnt already been an Aspen Dental client. As far as going to the dentist is concerned, it was a great experience!

I was told they could work with me and took certain types of insurance but that was a lie. They literally wanted almost 10,000 out of pocket. I will never be returning.

Thank you all for an informative and pleasant experience !!

I have nothing bad to say about the staff, as they were very pleasant and kind. I do not agree with the prices. I was quoted for the high priced dentures and a ton of services I wasnt looking for. Not being able to work with people that have poor credit is not a good quality. I have very poor teeth and have pain most days. I was hoping to have work done with Aspen but because of the ridiculous cost I cant. Payment plans with a certain amount down through the practice would help tremendously. I was able to put multiple thousands down and that still isnt enough. Shame on them.

Aspen Dental in Canandaigua, NY is the best- they treat you very well and with lots of care & understanding . I am very impressed with them. I received awesome care . I would recommend them to anyone.

Friendly staff. Did not have to wait long.

I called for an appointment stating that I had a toothache. They gave me an appointment for the next day. I had to leave work early to get there. They took x-rays then had me sit and wait for the dentist. She came in, looked at my tooth and left. I then sat there for an hour until they took me back out to the front desk where they tried to sell me thousands of dollars worth of dental work I didnt want, then proceeded to tell me that I had to come back for another appointment to have work done on my tooth. All I wanted was to get rid of the toothache and now Im sitting at home in pain for the long Thanksgiving weekend until I can get into my regular dentist. Lesson learned! I will never go to Aspen dental again nor will I recommend it to even my worst enemy!Thanks for nothing!

I was “warned” about Aspen when I was looking for a dentist to take me.... I decided to make my OWN decision and I AM SO GLAD I DID!!! Canandaguia Aspen Dental is the ONLY OFFICE I’ve never been SHAKING IN!!! From the receptionist to the MD IT WAS 100% a positive experience!!!! Great bedside manner and VERY HONEST about ALL my options and walked out with an estimate!! I will be moving myself and my kids over !

Great service and everyone my son met that day was very patient with his extreme anxiety and fear of the dentist. He saw Dr. Pirmand and she was great. Melissa the hygienist was extremely calm and patient. My sons fears kept getting the best of him and she was calm and patient which allowed him to finish getting his teeth cleaned.

Honestly wont go back.I went there for tooth pain and was quoted a bill that had things on it I did not need like a tooth brush I already own. The staff barely acknowledge me, the dentist did not even look at me to ask where my pain was she just looked at my xray and was like bet your pain is on the left. Then when I went back to get some fillings they put numbing jell in my mouth that was flavored and did not ask me my flavor preference and I gag with coconut flavors and thats the flavor she chose without asking. I asked the assistant after it was in if I was crazy or was this flavored and she said Oh yeah, its pinna colata, we have strawberry and bubblegum too.Ive had dozens of fillings in my life and have never hurt so bad after the procedure as I do now. It has been a week and my jaw still hurts.Then the best part is I asked the billing/booking receptionist a question about one of the teeth they said need a root canal could not have a crown and she said Its only $850 with your insurance. I said $850 is a lot of money for me and she said Well if the tooth really is bothering you can just have it pulled and then get a replacement down the roadI would rather go to an out of network dentist then deal with these snobby women again. They really are the kind of people that make not go to the dentist.

I had my wisdom teeth removed here a while back and it only took about 30 minutes to take out all four. I was under anesthesia for the surgery and had no complications. The process was super easy. Pethan Tin did a great job. Also my dental hygienist Melissa at the Canandaigua NY location does a great job every six months when I go in for my teeth cleaning.

Very nice Dentists and Assistants, but they are FAR TOO EXPENSIVE....

Good experience for first visit--friendly staff

Always happy with service providers

I have not had a bad experience the few times I have been there. They work around your schedule the best they can, the staff is always kind and friendly and the dentist explains everything in a way that I can understand.

Not too happy with the fit of teeth .... And billing issues

Nice people BUT WAYYYY WAYYY OVER PRICED.

Great place for me to take care of my teeth. Good people and the best dental hygienist around.

I didnt have any work done yet. I talked to the dentist. The dentist also did a exam went over my opinions The office people are very nice

The friendly, attentive staff make it a pleasant experience. I just switched to them because we moved and this was one of the best dentist visits Ive ever had.

All staff members were very courteous, thorough and gentle.

Terrible, I lost a filling and wanted a simple filling and a general simple cleaning. Instead, they insist on $3595 and a bunch of visits because it is “unethical” for Aspen Dental to simply do what a customer wants. NEVER AGAIN! Strongly recommend staying away!!!

I was away at my in-laws for the holiday and had a throbbing toothache. I was able to get an appointment on the same day. The people at Aspen were friendly and very accommodating. I left feeling a lot better then when I got there.

Great place, nice people. They really work with you on payment. One day dentures for Gary. Nice dentures, his smile looks great. We never felt railroaded or disrespected. And, now he has his smile back!

I went to this place twice, and both times I was treated like cattle at a factory farm. Then the bills came, which were not correct. I reached out to discuss a billing issue twice (and twice I never received a call back as promised). Then I got Jen in customer service, who became very nasty immediately and hung up on me. For anyone considering this place, do yourself a favor and look for a office of respectable professionals - you wont find that at Canandaigua Aspen Dental.

Very friendly personnel. Answered and explained all my questios. Accommodating with my appointment schedule along with my husbands. Total visit was a pleasure with such nice people who are more down t earth and not trying to get every penny out of you for dental work that is not immediate. Really made us feel welcome.

I made an appointment over the phone just to talk about a treatment and see if this was the right dentist to me and was told that was fine.I went to my appointment they ask me a bunch of questions none related to my concerns at all. They then told me it seemed like I needed dental surgery and they didnt even look at my teeth after going back and forth. I agreed to let them take x-rays. They said I had five problem teeth as they could tell then it went from five problem teeth to six teeth then to four teeth then to one tooth then to nine teeth.Then they told me I needed a wisdom tooth removed that I didnt even have as I had , had it removed before.I didnt go back to a follow up appointment. Will definetly never make an appointment with this dentist office ever again.

Everyone there is fabulous. Great experience.

New to the area. My 8 year old had a very pleasant experience switching over dentists.

Super friendly and great service. I look forward to having Melisa work on my teeth. She does an excellent job.

Aspen dental really knows how to do their job! Second set of dentures I have had made by them and in two weeks time , perfect fit , bite , and comfort from day one with out having to go back for adjustments. Friendly staff. True believer and trust in them!.

I feel the tools looked dingy (Im sure they were clean, just old) and I wish there was more privacy with the x-ray process. You are in an open room facing the reception desk and your results are displayed for all to see. The people at the desk seem stand-offish but the hygienist and x-ray tech were nice. Dentist seemed knowledgeable and may have caught things my previous dentist did not...or was trying to make $$ by pushing unnecessary procedures. Hard to tell.

My mother is 90 years old. Her dentures are 70 years old. A week before Christmas the front tooth in her bottom plate fell out and the plate was cracked. She was so afraid she was going to have to go with out her teeth for the holiday. We called Aspen and they got her right in and within hours we had her plate fixed!! They were so awesome with my mother and I. And the price was VERY affordable!! So thank you to all at Aspen Dental in Canandaigua, NY!! We are very grateful!!

As new patient they provided me details of the basic routine clean up and sent a totally different bill. When called to ask rudeness is an under statement - wouldn’t even let me ask the question and kept saying “let me cut you right here” !! Do not recommend them at all - the entire staff seems to have don’t care attitude!!

I feel that the are very caring and truly take pride in what the do. I thank you very much for my experience there

I didnt know what to expect on first visit. It went very smoothly. All were very informative with my problems. Was VERY pleased I came to Aspen Dental.

Very friendly staff, they are always looking to make appointments around my schedule and very reasonable priced, they do a great job on filling cavities and routine cleanings and preventive care I feel it is a great office to have your teeth worked on.

The hygienist was excellent. She did a very thorough job, and she was very informative.

Friendly staff The Dentist was excellentWould recommend aspen Dental!

It was my first time there and wasnt expecting to be kept waiting. Also was taken in after my appointment time and I arrived early. When the hygienist came in and talking to me she seemed very blunt or idk how else to explain it but I wasnt too happy but may be that is her not sure. The staff seem pretty friendly.

Michael, had an excellent experience at Aspen Dental.He received a speedy appt. to resolve his broken crown.He also appreciated everyones friendliness!He was told he needed a root canal in another dentist practice in the area & we know he had one quite awhile ago when he received his 1st crown on the same tooth. So to say the least he was thrilled not to have to have another root canal.So thank you Aspen Dental..From the Scullis

Very kind staff

I really enjoyed the superb professionalism in the clinic. The personnel were extremely polite and respectful. The clinic seemed to be very clean and comfortable to stay in the lobby. Their knowledge and expertise was of great professionalism.

Aspen dental made me feel like I was equal and helped me get over some bad past experiences with other dentist that made me never want to see a dentist again. The staff treated me with respect and talked about what we could do to fix my problems vs trying to scare me in to the work like other dentist I highly recommend the canandaigua location AAAAAA+++++++++

This Aspen Dental office is beautiful and very professional and helpful. Everyone is personable and even though I dont have the best dental insurance they always talk me through everything and help me make the best decisions. I see the hygienist, Riley, most often and shes awesome!

I never liked going to dentists but from my very first visit my experience with Aspen has been very pleasant from all staff members. The dentist made me feel very comfortable when answering all my question and when my dental work was done they made me feel very comfortable about coming back for any problems I had with my new dentures which I am 100% satisfied.

I really like my doctor. Very friendly staff always willing to help.

I went there for 2 fillings everyone was nice. My doctor was very quiet hard to hear her but very professional. I was scared heard a lot of bAd things about aspen dental but she did a great job. The lobby needs cleaning other than that I cant wait for my next visit. Thank all of you!

I have never been to a dentist office where they do the x-rays and make you come back a different day for the cleaning not only that when you were a member of an insurance youre supposed to accept the assignment of what the insurance pays for not accept with the insurance gives you and try to get money out of a customer for services youre supposed to accept what they give you. They want you to come back three and four times so they could get more money out of your insurance I will never go back and I will not tell any friends to go there. The doctor was very nice.

The staff was great. Very friendly and helpful. Overall a great experience.

Good experience each time Ive been there. They accept my insurance so that was the main draw for me to go here. Kind staff and the appointments have gone well.

I was very impressed! Everyone was very kind and helpful and I got relief from a tooth that was very painful. I would recommend them to anybody. Thank you very much for your service!

When I scheduled the appointment the with the call center we realized they didnt except my insurance so I told the woman thank u I would call elsewhere she says oh no the first appointment with Aspen dental is completely free an then they will refer you to a office which excepts your insurance I so ok I guess but I would rather just go where my insurance is accepted she said no an assured me this was the right way to go. So I went to the appointment everyone was very nice they took 30 xrays an a 3d mouth scan then a dental hygienist told me I had gingivitis an needed severe treatment. Then the actual dentist came in asked me a few questions looked in my mouth for 10 seconds told me I had good teeth an left . They said I would talk to the front desk an schedule my next appointment an out I went. When I spoke to the next person about next visit she says so you dont have insurance an this is what your treatment will cost an showed me the screen 2000 plus dollars I go what I have insurance Im not gonna schedule that appointment with you that would be crazy ahe goes yea I know. So I left this was one of the biggest wastes of my time ever Aspen dental complete scam looking to suck money from people sorry not gonna happen with me .

Everything was perfect. The staff of Dentists and support staff knew exactly what to do.

Usually against national providers, but the staff, Dentists and Hygienists have all been fantastic. I went in for a filling on a wisdom tooth that ended up having to be pulled. I had had one pulled by an oral surgeon a few years ago that required conscious sedation, and the process and recovery were awful. Due to the fact that the tooth was already drilled, they took it out that day. It was amazingly painless, and they had called in antibiotics and pain meds to my pharmacy before I was even done so they were ready when I got there.

The staff were very friendly and there was no waiting time at all. I def will continue to maintain my services with them.

This place gave me x rays and then had me sit down and a dentist came in and basically told me that i had a severe case of periodontal disease and had severe bone loss. Amongst other things a bill totaling over 4000 thousand dollars. Went to a different dentist he said all i needed was a cleaning. Beware ASPEN and their “dentist” who uses deceptive practices and trys to scare you into get unnecessary work done. Customer service terrible they treated me like a number instead of a person. They advertise “free x rays and cleaning” just to get you in the door and bill your insurance. They are morally compromised people. We as customers need to put this miserable company out of business , if your thinking about going , DONT, its the only way to get them out of business.

The office was clean, the employees were polite, they took my insurance in full! They just need a few pictures on the walls of local scenery. Happy with the service!

Great experiance, and very accomdating on schedule. Great staff, very compasionate.

My only concern is the communication between the dentist and my cardiologist is lacking. I dont care whose fault it is. I have a lower jaw filled with teeth that need to come out. I cannot praise the office staff and assistants enough. They are beautiful, helpful and kind. They went way overboard to help me.

We called Aspen dental about getting the free check up and x-ray for new patients with no insurance. The woman who answered the call seemed nice, took down our information (name, DOB, etc), and scheduled an appointment. It was not until we got to the facility for the appointment that they told us you must be at least 21. Maybe Aspen Dental should be more upfront and honest about their terms and conditions, instead of lying and telling us that he qualified for the free exam.

Caring and knowledgeable staff up to speed on latest treatment options. Hygienist was amazing! Highly recommend!

My appointment was right on time. They,hygienist, did a great job cleaning my teethand they accommodated me too by smoothingoff an edge of one of my teeth.

I love Aspen Dental in Canandaigua, NY. I have been a patient there since they opened their doors. It was great to finally have a dentist that actually accepted by dental insurance. The cleanliness of the office, the appearance of the employees, is top notch. I would recommend this office to anyone.

A whole lot of x-rays and exam for nothing. Cleaning alone was going to be over 230.00 AFTER insurance. Office to flip for my taste. Going back to my private practice professional dentist.

I am the same as most people, skeptical on going to the dentist. After finding Aspen Dental through my Dental Insurance company, my fears and doubts could be set to ease.My experience at Aspen Dental has been completely and utterly amazing. The staff are highly skilled and professional at their jobs. Everytime I come through the door I feel welcome and appreciated. I would suggest to anyone in the area to become a new patient at Aspen Dental, youll be happy that you did.

The overall experience was good. However, telling me I need to wait three weeks for a root canal because the dentist that does them wont be in. Are the other dentists not qualified to perform the procedure?!

Wife had a terrific experience with the staff and a very nice office. Will be going again for sure.

Fully partnered with my insurance yet quoted me over $900 for a deep cleaning. Went to another NON partnered dentist and paid $85 oop for the same service. With NO insurance it was $470 so it is a scam from Apen. Non friendly staff, very rude and refuses to send records when requested, claiming they dont know what a release of records form is.

It was good. Dr. Brian was very gentle and kind.

I feel like we were scammed by this dentist. Charged over $1000 after insurance and was in the docs office for 10 minuets and all done. Not even sure what procedure they did!!! Unfortunately my husband doesn’t speak fluent English and I wasn’t there to speak. Wow it’s amazing doctors get away with things like this and take advantage of people. Very disappointed.

My experience today at Aspen Dental was very disappointing. I went to see them to get a cavity filled. My regular dentist was unavailable for several months so I thought I go there instead of waiting. Bad move on my part. The restroom was dirty as well as the baseboards in the exam area. One of the xray machines was also broken. They didnt open the instruments in front of me and got offended when I asked about them being sterile. I dont know how long they were setting out or if they were used before me and just rinsed off. The cavity that I had checked just last week was now according to them needing a root canal and a crown. to the tune of $1700. This is after they applied a $500 discount for self paying customers. The doctor did not try to gain my confidence or trust and just assumed that I took whatever he said as gospel. He was not happy about being questioned about the treatment discrepancy. He simply stated that he would not do a filling only a root canal and crown. Also white I was there at least 2 people came in complaining about how there dentures fit. I thought I would try the place as a co work as had work done there and likes the place. I personally felt like they just wanted to fleece me. Extremely disappointed in the place.

Went for lower partial and had to have some teeth extracted. The extraction was done but in the process they broke a good tooth. Not only was I pissed but they didnt care. Well had to have crown put on and some fillings. Got the partial made and the crown fell out within 24 hours. Once everything was set I went on my way. Within 6 months the crown fell out once again and noticed the fillings they did was falling out. Now I ask for a REFUND A D THEY REFUSE!!!!! LOUSY DENTAL WORK AND THEY DONT BACK IT UP!!!!!! I went to a REAL dentist and d Im in the process of full dentures because of their LOUSY WORK.STAY FAR AWAY FROM ASPEN DENTAL!!!!! You now know of the filthy so called practice.

Rudest dentist ive ever seen. If you want to deal with attitude at 8 am, shell be great for you.

Good experience. Called and had an appointment within 24 hrs. Everyone was friendly and helpful. Will be going back in the future when needed.

Very smooth and helpful experience. Everything they did and told me was quite up-front and as promised. The dentist (Dr. Sia) and his assistant were very polite, professional and considerate. I would certainly recommend this office to friends in need of dental care.