Im not going to say its a bad pharmacy because I know they get very busy at times. But no matter what time of the day it is I call and get connected to speak to a pharmacy associate they never ever pick up the phone I understand theyre busy and I understand theres hold times but theres times I am waited over a half an hour multiple times and they just dont seem to pick up the phone. Extremely irritating

If you want ignorant cashiers to catch attitude with you, go here. They will never have your medicine either.

The pharmacy staff is extremely rude. I called about a prescription. I was on hold for 8 minutes. When she finally answered she asked me why I didnt refill on the app. The app wouldnt let me, otherwise I wouldnt have called. When I told her that and the prescription, she just said ok and HUNG UP! No goodbye, no approximate time it would be ready, nothing. Completely unnecessary.

The attitudes of the staff is not pleasant. Maybe they r under staffed.

Always a good experience at this store. They greet you when you enter and the pharmacy dept is very helpful even when busy. Keep up the great work.

Awful. The pharmacist treated us like drug addicts. My husband takes prescriptions for ADHD and because of Memorial Day he had to get it a day earlier. It’s been a headache trying to get these meds. The pharmacist told us yesterday to call him this morning and he’d get it together. So this morning we called at 8. We’re here now and he told us we should’ve called, once I told him that we did. He continued to make us feel like we’re at fault. We waited an hour to pick up the meds, apparently he needed two. So he compromised on us waiting another 30 min in the parking lot to then go inside to wait in line to get meds that should’ve been ready. Not to mention I let this man know that I have work at 10. We’re switching pharmacy’s.

This pharmacy had mothers with children, seniors, adults coming in to shop but has no bathroom facility for their customers. I asked to use the bathroom and they said its not open to the public . I am spending money here but I am not considered a customer but a public individual loitering I guess.I use the Cvs in Munster also, the bathroom is clearly marked and welcoming. You dont have to ask or take permission. It is provided for the use of the customer.I wonder if bathroom privileges are zip code specific.I guess I will have to transfer my shopping and prescriptions to a pharmacy that is sensitive to the needs of their customers who are especially female and moms with children

They are the most ignorant pharmacists and technicians on the planet. They routinely call and text you to tell you your prescription is ready and when you get there tell you another 30 min. There is never an apology.

If i could give negative stars, I would. The pharmacy part needs to be shut down. They are incredibly incompetent as well as unprofessional.

Terrible service. I’ve called both the general store and pharmacy, waited long and no answer. Need my elderly fathers medication and no confirmation of it’s ready. If anything happens it will be their fault since he won’t be able to take his medication.

Maggie In the pharmacy was so helpful to my 85 year old grandmother and I . She was very knowledgeable about medications, took the time to get a good price for my grandmothers medications. I will Continue to come here to look for her .

I’m very surprised to read some of the reviews from this location. I’ve never had a negative experience. In fact, I wanted to leave a review to commend them on their exceptional service. The 3 pharmacists (and techs) I have dealt with have given me great service and attention. They are always very busy but that doesn’t stop them from being helpful, polite, friendly and taking the time to answer any questions I’ve had. I’ve used them quite a bit for my son’s frequent medication and it’s always been the same exceptional service. They have quickly followed up with the doctor at times when medication was not covered and did it all with a smile. Additionally, whenever I have called, I’ve never had to wait long for someone to answer. In store and the drive thru is not bad either despite them being so busy. I’ve never gotten an attitude from anyone (which I can’t say about other locations and pharmacies) even at their peak times. Great job Cal City CVS!!

Very BAD Customer service, NEVER WILL I GO THERE AGAIN!!! 😡😡😡😡😡😡 pharmacy is the worst I EVER BEEN 😡😡😡😡

CVS is the worst pharmacy that I have had to use in my entire adult life. They have you on hold for an unacceptable amount of time. Its just sad how they treat their customers. So far I have been on how for more than 30 minutes and no one bothers to come to the phone to say anything....thats common courtesy.Then, when they do decide to come to the phone the females are rude and very unprofessional to the point that they will hang up the phone on you. But, I bet you if they lose a jobs their will change that tune quickly.SignedShocked and Dismays Value Customers....

Ive never used their pharmacy so I wouldnt be able to comment on that, but Ive never had a problem with this store. Way better than the Walgreens across the street! The staff has always been friendly towards me especially the lady (I cant remember her name, I think it starts with an R).

Every single month I have to give my discount code to receive the correct pricing. Last month I sat in the drive through for 30 minutes while the young lady supposedly removed all insurance information, and only left my discount code. Today I go in, and I was quoted the cash price without the discount, which meant that I had to wait another 10 minutes for the tech to reenter the SAME INFORMATION that I give every month. Im so disgusted with the service that I am looking for an online pharmacy.

This ENTIRE STORE is FILTHY!!!! How in the hell is it still open? Better yet, why do I constantly return to this or any other CVS? Simple, but I will not reveal it.Let’s start with the pharmacy at this location -1. It’s EXTREMELY dirty.2. As the pharmacist on duty, Yanni, assisted patients, he continuously rubbed his nose as if it were runny AND scratched his hair.-Wouldn’t both actions present a health hazard?-Shouldn’t they wear hair nets? If you’re in a fast food joint, hair can simply fall into your food, and follicles can very easily do the same.The Store -1. Disgusting!!!!!-The cooler is ungodly! I reached for 2 drinks and both were covered with stickiness-Food on the cooler floor below the drinks-Spillage on the cooler drink racks-Trash on the floor of the isles-Shelves filled with extreme dust and dirt balls-Parking lot filled with trash including the pharmacy drive through2. Food all over the floors!-popcorn kernels near the photo counter and on the floor, as well as the front registerI’m more than certain this store has a rodent problem. If you don’t think enough of your customers to allocate hours necessary to clean, how do you expect to grow? I get it, rely on the closing of local pharmacies such as Fagen.

This is by far the worst CVS I have ever experienced! It took me four days to get a prescription that was in stock, because they were backed up and had too many prescriptions to fill! They need some serious help!!!

If you go to the pharmacy drive through, there will be a long wait. Prepare to nap in the car

I went in to have a prescription filled. The pharmacist was very rude. Told me my prescription would be ready at 1pm although I put it in at 10:30am. Its now 3pm and still no prescription. I have been trying to call first call stayed on hold 45 min second call stayed on hold 30 until I just hung up. Will be defiantly changing

I am a physician at the University of Chicago. Tried to call a prescription for pain medication for my patient who ran out of his medication late in the evening. The pharmacist, Urvish, told me that he does not have any pain medications in stock and refused to take my order over the phone. He did not even ask me for a DEA or other identifying information. He told me he that had a gut feeling I was not a doctor.Well, after my phone call to CVS headquarters his gut feeling improved and he took my order.I am appalled that CVS hires and retains pharmacists like that. A totally unprofessional, rude conduct. He wouldnt even apologize for his conduct.

Worst cvs I have ever been to. No one ever answers the phone in the pharmacy and then when they do they are extremely ignorant. They make mistakes and fill the wrong prescription and then blame you when thats their job they chose to work there not me. Also, how come there is never anybody in the entire store that seems to care to help their patrons. This location sucks.

They dont even deserve 1 star. By far the worst CVS Ive EVER been too!. The staff is lazy, u wait in drive up for 30 mins go in and its not a damn person in line at pharmacy. And im the phone trying to reach em for over 40 mins is jus ringing ..i told em why yall not answering Im callin..but they looked stupid, oh Im sorry were backed up n short staff..so yall cant answer the phone?

Always have good deals going on. The pharmacy is slow from time to time

Would give a zero if I could! My insurance forces me to use this pharmacy. Wait in line for over one hour and medication is still not ready! Slow and technicians have nasty attitudes! Avoid this place if possible!

The worst pharmacy that Ive had to deal with they NEVER answer the phone and the hold time to speak to someone is ridiculous. I will travel rather than deal with this location.

I have had no problem with the service

This Cvs Is The Worst Out Of All. The Workers Are Rude And Disrespectful. Theres Only Two Workers There That Are Completely Polite.

Emmanuel in pharmacy was very unprofessional and has an attitude. He doesnt have front counter mannerisms no wonder his name badge said intern‼️ He doesnt speak or says thank you maybe you can tell him thats part of dealing with the public

Mediations are NEVER ready when you go there to pick medicine up. Staff is rude. Pharmacist is rude and discourteous. If you call to check to see if prescriptions are ready or not, you will stay on hold from 30- 45 minutes or longer.

Okay place to shop convenient to main street

Needed meds and pharmacy was very informative and polite.

Pharmacy never knows what is going on and never has prescriptions ready on time.

It need more people in there only one cashier and she was the manager on duty line was so long

Awful service, was stuck on hold for over 30 minutes.

Terrible service a this location, the medication is NEVER ready on time! Too many bad experiences with my mothers medication. Try another CVS location.

Very slow service and long lines thats due to under staffing.

On hold forever and finally disconnected

Slow slow slow......

EXTREMELY LONG WAITS IN PHARMACY, ALWAYS!!!!

Not so fast

Avoid at all costs...

Excellent place to find everything you need in personal care and baby things