Excellent service

Cozy, clean and serene.

Today had appointment for therapy at 11:00 am and for reasons beyond my control I arrived at 11:13 am, basically on time pq had told me that I have 15 minutes to arrive. They called me to fill out and sign the documents for them to process the payment at 12pm and I asked the one I was attending if they were going to see me in the group at 12pm and he said yes. Still at 12:30 pm they had not treated me, so I had to leave. I have taken several therapies here and this is the first time this happens to me, a real lack of consideration and respect for me as a patient. What I hope is that they do not process the payment to the insurance pq I did not get to take the therapy.