Despicable the way I was treated, I was greeted by You cant come in as I walked in the door that she opened. I understand Covid regulations and office policies. However... Customer service should be included for the price or as decency towards human beings. After I was allowed in I stated my concerns. They then addressed my concerns. Know that maintenance is simply watering the grass because Headstones are only cleaned with water. Be assured YOU will have to do any painting and headstone cleaning if you want to keep it nice. I tried calling from the parking lot there but was hung up on. Very disappointing :(You have 3 Females working there... she would be the only one sitting to the extreme left as you face the desks. .You Sir? Madame? since I dont know who I am addressing can simply ask about my visit earlier today. I have been calling not only from your parking lot but from the U.S.I should expect that this will be taken care of as I will be back and am not accustomed to rudeness from Anyone. Nor will I tolerate it. I have been in Customer Service and would be fired for such behavior but that is not my goal to get someone fired. Simply treat your customers with Courtesy..

They did such a beautiful job on my mother. I was shocked when I returned a year and a half later to find they had done nothing more. We paid 10,000 dollars up front for tomb stone and other things we wanted and nothing was done. After talking to them they assured me they would get started in 6 months. 8 months later they assured me in 2 weeks they will start. It is now 3 weeks later and they will not answer my calls and have not started the work. We live in the States and are heartbroken 💔

Do you homework before using this business. I don’t recommend. I payed a service back in December 2019 and here we are 2020 and 3 phone calls still no service.Very disappointed.6/01/2021The business bureau will get in touch with you. Thank you for replying 8 month later

They have a leonine contract and the service is expensive. I know of a case where they charged $ 4,500 for three tomb spaces in Caguas. They ended up paying more than $ 7,000 in financing.The contract says that you cannot sell the grave to anyone without first selling it to them at 33% of the value (clause 13) after 5 years and obviously they are going to buy it. So if you move to another country you lost 66% of your money. How is this possible? Tombs do not depreciate like cars, on the contrary, the real state increases in value over time.Please read the contract before signing, and run if its that leonine.There are at least 3 contradictions in the contract. On one side it says that you dont have to pay a maintenance fee until someone is buried or an arrangement is made (clause 4). Then at the end it says that from the moment you sign you have to pay maintenance. In clause 3 it says that the maintenance fee does not include paint (but you have to paint or else they take you out) while in the form of the contract they say that the paint is free at each burial. In clause 14 it says that the maintenance fee is $ 3 per month ($ 36 per year). But they put the fee at $ 45 and now they have raised it to $ 55 per year and can continue to increase it.

Excellent service for my father as a veteran and gave him military honors.

The only maintenance you do when family members demand it and when I went to ask if they could make the person who answered me with attitude and rain excuses what was happening on the island. That same day there were people giving maintenance

Paying for a maintenance service that they are not performing. Very disappointed!!! However, if you dont pay on time, they threaten to take out the bodies. I do not recommend them. Find a place where you are really treated with dignity and compassion.

It is a quiet place where you can breathe peace and you can meditate on how short our existence can be and that of our loved ones. In this place we have our Pantheon and the in-laws his little house or Mausoleum.