Trash. Have had many interactions at this hospital that were far less than satisfactory. Staff had poor attitudes and they missed things that even I could see on X-ray. This was all in the past when it was “Mercy” and not “Munson”.Today I had a new experience.I understand that the ER doesn’t let visitors in because of covid. I understand that they are busy. But illegal I don’t understand is how being rude to me when I call for an update is acceptable when I have been nothing but polite. I did talk to one person who was good and answered my questions though. Credit goes to Scott in the ER; you deserve a better employer.

Im new to this Google review thing, but in Nov of 1999, I went in for a simple Gallbladder surgery and nearly died, its a long horrible nightmare of a story that no one has time to hear, and now Im paying the price with my Kidneys as a result of it I believe and I believe I was lied to by my surgeon. If I could Id give you no stars....I lived in pain for years and hell for what he did and you all helped him cover it up.

I had the best experience I’ve ever had and a hospital they took care of me right away they were very kind and I was treated instantly I live in southern Michigan but we have a cabin and Cadillac I would travel from my house to go there at any time,I want to say all of the nurses and doctors for the excellent care I received

Munson Healthcare needs to get it together. Very poor communication, very rude staff that do not care for their patients in the slightest. Got asked what my symptoms were trying to make an appointment with my primary care doctor and got laughed at. NOT impressed!!

Honestly worst experience I’ve ever had at any hospital I’ve ever been too. I had severe pain in my back and left leg so I came in to get checked out the nurses were very condescending and rude I even had a nurse deny me a wheel chair as I was leaving “cause I don’t have one at home” which was very rude and unprofessional. If I could give this hospital zero stars I would honestly. The only people who were kind were the ladies that checked me in and the lady who gave me my medications. Do better Cadillac people should not go home feeling like this!

I don’t know about anyone else but I need to let everyone know that Cadillac hospital & service were great I felt like a queen on her throne.They treated me like royalty,Tysm for everything.P.S. And a special Thanks toDr. Sue FriarRespiratory Eric ,Jennifer& KatariThanks so much Alfredia Ensley

I was in the ER Fri. Nobody listened to me. I was verbally and almost physically attacked by a male nurse for requesting my port be removed after he stated they were discharging me. He threw a paper on my bed n said I had to sign it.. reading it, it stated that I was leaving against medical advice.. NOT TRUE! He then lunges at my arm to remove the port and I pushed him away. My needs and concerns were not heard or addressed by any of the staff and I went home in worse shape than when I went in (5 blown veins). I regrettably returned today to try to get help for my main reason for being there the first time.. was promptly put in a room and left for 45 mins and saw not one person. Less than 1/2 the beds occupied, the waiting room completely empty. This time I did get dressed and leave.This testimony stands as my medical power of attorney.. if I am dieing do not take me to this hospital!If I could give no stars or -⭐⭐⭐⭐I sure would!

Was in the er Sunday night. I will first of say I didnt expect to even be taken serious. But instead once they heard I sided my iud removed they did try. The only problem is she didnt do any imagery and just yanked without exspirence (admitting shes only done it once.). After going somewhere else I found out its embedded into my uterus 😭 ladies dont go to the ER for IUD removals. Also after traveling I saw over loaded our hospitals are yet Sunday night Cadillac was dead. We need to trust out local ER. I also understand this also depends on they resources and technology they have.

The billing department was rude. I am a Veteran and my medical service was set up by the VA. The billing department would not listen to reason. I had to have the VA call at least twice to straighten things out. They kept calling and asking me to pay for services the VA had authorized. The person who answer the phone for the hospital treated me like a non-human. I have asked the VA to never send me for services at Cadillac hospital again. It’s a shame because the medical staff was great!!! The person who answers the main phone for the hospital should never be allowed to talk to people

Came in with my pregnant fiance, they diagnosed her with bronchitis. Respiratory techs took at least an hour to get there, they had to call them repeatedly. Once they finally came, no nebulizer treatment, just an albuterol inhaler. Gone within 10 seconds. They didnt tell x-ray shes pregnant, told us they could cover the baby up before the x-ray then the x-ray techs told is the covers are actually bad. Finally, they prescribed her prednisone which apparently is bad to take during pregnancy and can even induce pre-term labor (shes 36 weeks). As if thats not bad enough, we got home and did some research and found out prednisone doesnt even help with bronchitis, it helps with asthma. Fantastic staff. Great work.

2 hour wait in ER. Covid infected person was there

Very happy with the ER staff. My 9 year old fell and badly broke his arm, the staff was quick, efficient and caring. Dr. Hess and her staff were great with him and me, they checked in on us frequently and made him comfortable until they could set his appointment arm. Very impressed with the quality of care we received.Edit: I wanted to add that because of the staff my sons arm does not require surgery! We are more than thrilled and so thankful!

The maternity ward/family birthing center is phenomenal. Lots of wonderful people helped me deliver my baby and helped our family get on our feet afterward too. There were 2 staff members that I encountered that really need to be coached on professionalism though, for sure.

This place is deplorable at best. I am only leaving 1 star because it is required, but would prefer not to leave any. The ER nurses have no idea what they are doing and should NOT be treating patients in any capacity whatsoever. My brother who recently had a colonoscopy with limited instructions on how to change the bag, had a horrible infection and the bag blew up, literally exploded. There was not a single nurse in the ER that knew how to change a colostomy bag!! BEWARE!! DO NOT COME HERE IF YOU NEED LIFE SAVING TECHNIQUES!!

I just spent 1 week in the hospital. The care I received In Cadillac from every aspect was service above self. The quality of care was excellent I have lived in this community for 35 years and have heard enough criticism. We should feel proud and happy to have our local hospital. Very thankful. Allen Meyer DVM

Wouldnt trust this place with my dog. Third floor nurses have NO idea what theyre doing. Staff is friendly enough but friendliness only gets you so far when youre dealing with peoples health. Yes, Manistee Munson and Traverse might be further from you but its worth it if you want better care than what this below-mediocre excuse of a hospital has to offer. Please do yourself or your loved ones a favor and go the extra mile for them.

Had a stress test and the three nurses, Sara, Morgan and Kelly were wonderful, really helped me not be nervous. They are very friendly, caring and compassionate. I had the chemical test and they explained everything to where I could understand it. I am very thankful I had such wonderful nurses as I was scared and they made it less scary for me. Thank you Sara, Morgan and Kelly.

Your wait time is beyond what it should be 2 hours in waiting room and still counting. If they are that busy maybe they should hire more help. I realize that there are emergency, but you should be better prepared and have enough staff to cover them. Will never come here again.

Best care I have ever had anywhere...Thank you!

Waiting for my daughter to be transported to grand rapids hospital. While waiting here it’s been a hour and not one person has came in to check on her or to see if she needed anything. Little disappointed

If I could give zero stars I would. Lets just say...you would be better off having 4 legs and going to the vet. I was just there. And left and went to Reed City. Never seen anyone so rude I should have known when I was there back in June.

Friendly and clean environment.

Mediocre hospital. Sometimes you get friendly staff, others not so much. Wait times are forever, even when the hospital is not very busy. ER nurses always talk about their patients in their main area, where all patients are able to hear. They also dont always seem to care about their patients.

I have had numerous tests, surgeries , here . I cant say enough about it, than to say its a wonderful hospital and the employees are awesome!

No one loves going to the hospital for an emergency, especially when living out of town.I have to say that I received swift, thorough. caring service as well as clear follow-up instructions last weekend. I continued to be impressed as I called the records department today. I requested that a copy of my records be sent to my primary physician in the Lansing area. Again, clear, polite and swift processing occurred. Thank you Cadillac Mercy!

Very poor quality care. In ER with granddaughter after a car accident, over 2 1/2 hrs, still havent seen doctor. They did CT scan but can only give partial results? Is it a doctor on staff or nurse practitioner? 2 different things were said by nurses. This place sucks. No real care here!

We have spent many days in several different hospitals all over State with our parents. This has been, by far, the best, most professional, and caring staff we have had yet. I have never seen at any point any sign of being under staffed. Each nurse, doctor, and support person has taken their time to speak to us and give us all the information we needed.

My husband has recently went into the Oncology department for the past 9 months. What a fantastic group of employees. From the receptionist , nurses and Dr. Word the Oncologist. There is not enough stars to rate this hospital. Last December the ambulance brought my mother in and she died in the ER. I would have never gotten through losing my mother if it wasnt for the compassion of the entire staff. A few months later I brought my dad to the ER and he was admitted for breathing problems. Of course the treatment to my dad from the ER staff was no different than before.. It was so much caring and compassion to him. Once he got to the floor the PCA and the Nurses were so much concerned about him as we were. As you can tell Im the one that would say to anyone. I would for sure come to this hospital and send my family as well. Keep up the good work.

This is the second time in a few years I’ve gone to the hospital in the middle of the night while we are visiting for vacation. Today I tried my hardest to wait to go to the clinic when they opened but was up all night with a full blown bladded infection and in extreme pain and discomfort. The woman at check in were so kind and fast at getting me back, no sooner did I have a bracelet on and the Nurse was already bringing me back and taking a sample from me to test it. I checked in at 5:20am and was discharged with antibiotics and bladder relief medicine by 6:30. The doctor was thorough and fast and a few hours later I’m already starting to feel better. 10/10 recommend and they were so kind and understanding even though I kept telling them I know this isn’t an emergency and I tried my best to wait for the walk in clinic to open but It was un bearable and I was up all night in pain. Thank you so much.

I hate going to hospitals and doctors, let that be known for the review. Ive had a ton of surgeries through my life. This hospital hardly listen to its patients. Im not sure if thats new laws or they dont care. I like the sign on the hospital that says they are too 10. This is the worst hospital and not very knowledgeable on much of my medical problems. I thought these people did some kind of schooling.

Not bad for most issues , however, if you feel you’re in major distress, be advised that their lab is not equipped to do some blood work tests. So, if you feel really really bad, head up to Munson hospital in traverse city to save your self time and pain. For routine stuff, it’s good

I had a catheter put in at TC Munson yesterday ,Aug,5. Keep in mind that going to Cadillac Munson is twenty-five miles and to go to TC is about sixty miles. All I need is to a catheter unplugged from a blood clot in the cath.The girl that answered the phone in the emergency told me to go back to the emergency at Munson TC. She told me to go back there because they dont know what type put ine. Why is there a hospital in Cadillac. Which my experience in the past few years all they do is send to to TC by ambulance that costs six hundred to eight hundred dollars because it seems they dont know what theyre doing

Very impressed with Theresa on Fri night in ER. She was very thorough and explained everything very clearly.

Way overbooked. Stuck in a waiting room with a newborn screaming an hour past our appointment because their registration was too busy. They are all rude and treat you like an inconvenience to them. Then we get different directions from 3 different nurses on what we are supposed to feed our newborn before his operation. I would suggest going to a different hospital where you will actually get the care you deserve.

This is the worst hospital ever tbry Mark you wait out in the waiting area for over a hour because they have to do a central line well it shouldnt take that long to do it i dont see how thry can make u stay out being relation

I had to go to the ER with what I though was a gallbladder attack and I sat in the waiting room for maybe 2 minutes max after I filled out the paperwork. After a couple tests the doctor determined that my gallbladder was perfectly fine, so he ran a few more tests to find out what was wrong. Come to find out, it was a severe stomach ulcer.What impressed me the most was that he didnt just let me go after finding out it wasnt my gallbladder, that he cared enough and took the time to find out why I wasnt well.Not only was the doctor caring and professional, but the nurses too.I dont understand the bad reviews for this hospital. I would rate it more stars, if I could.

Change ur Coffee, and I did not see a Doctor , just nurses, there busy and over worked. Ya what is it with the saline solution, has it turned to gold and I dont know that. Got one bag they said they would hang another one, never did. Just get it together.

I went in for a MRI. Everywhere online claimed that I didnt need to remove my titanium daith piercings for a MRI scan on my brain. That is not correct and they had to come out. This would be the first time they would have been removed and made me quite anxious. One was still quite sore. My radiologist Stacie (sp?) was nice enough to help me and even nicer when she sought someone with daith piercing experience. Beth! Nurse Beth (A. I think)! I cannot thank her enough for coming to my rescue; For pulling them out of my head, for pretty much carrying me to a chair, for sticking around to put them back in, and for guiding me to the front doors. I feel awful for running out on our conversation there at the end. Im sure we woulda been friends. Youre definitely my hero! lol. Thanks again Beth! By the way, my piercing has never felt this good. You fixed it even! ;)

Everyone; from when I first walked in the door to exiting, was curteous, kind, and informative. Care was rendered in a professional and quick manner. I would be willing to go back, in a heart beat.

Been in for like 4 hours, still in though. Never got offered a drink or any snacks.Lab results should have been back after an hour they said. It’s been 3. This place is not a good hospital! Very bad hospital

I am appalled at the lack of professionalism. I was in For a cardiac stress test. First it took them 4 tries to start an IV. Then they LEFT meAnd FORGOT ME in the process, it was freezing cold I was shut in a small stress test room an after 40 minutes I opened the door and found the doctor sitting at his desk playing on the internet!!! I asked if anyone was ever gonna come and hook me up to the EKG? Although they apologized, It was just wrong!!!

Had surgery . Very kind, attentive , explained everything in a way my husband and I could understand. Felt safe and just in good hands my nurses are amazing and my dr (dr Long) plus the surgeon and other doc. I have anxiety and am not easy to deal with and not easy get me to see any doctor. Im glad I did and Dr. Long and his staff are amazing. In not scared to see a doctor for once in my life. SoTHANK YOUDR.LONG and staff in his office and staff at the hospital ive had pleasure of meeting . Holly

Im from canton MI, THANK you all for being so nice and carrying. You saved my kidneys and stopped my heat stroke. For that I cant say thank you so much . Cadillac hospital you saved my life .... bless you all

My experience at Munson Cadillacs Maternity Unit was amazing. All of the nursing staff was wonderful, and reassured me I was doing great. They were excellent with caring for Atreyu and I. My OB, Dr Franckowiak was on call when I went into labor and I chose for him to perform my C Section over transporting to GR and having MFMs on call perform. Amazing doctor, very supportive and made us very comfortable. Our relationship with Dr Franckowiak, the maternity nurses, and the Cadillac OBGYN is more like family than business after our experience. Highly recommend.

Best ER experience ever! We were vacationing in the Cadilac area from out of town, when my elderly mother contracted a respiratory virus. We went to Cadilac Hospital ER and the ER administration staff quickly took her med info, and was courteous and patient even when my mom didn’t know her social security number. Thankyou Bev for your kindness and professionalism! The nursing staff brought her quickly into the exam room with only a few minutes to wait in the waiting room. My mother was frustrated with herself that she didn’t have her medication and allergy list available (due to all her info is in another hospital system out of town) but that didn’t deter the nurses to kindly, respectfully and patiently acquire the information they needed to care for her. The Dr was also professional, kind, attentive and thorough as he ordered an X-ray of her lungs. A respiratory specialist also came to help teach my mother how to use her inhaler (that was previously prescribed by the primary physician back home) and the therapist answered all my Mother’s questions exceeding our expectations. While we waited in the exam room for the X-ray results , a hospital volunteer graciously asked if we needed anything, she directed me to the restroom and then later brought me fresh hot coffee!! The X-ray report came back quickly and the Dr prescribed the appropriate medication and encouraged my mother if she didn’t feel better in 2 days to come back. In all we were at the hospital 2 hours which actually didn’t seem that long. Very impressed, again it’s about the caring professional people! 5 Stars!! 😃👍

Ive been in the ER nearly 4 hours now for discharge one week post hysterectomy surgery. I have only seen the PA and for the past two hours no nurse or anyone has come by. I called a nurse in because they were unsure if they were able to give me a pelvic exam this early into recovery and I was trying to relay my obgyn information to them. Nothing since. Almost positive the confused nurse didnt relay any of the information. Im dehydrated and drinking water from the sink. Very disappointed and saddened that they are not caring for patients. Im left wondering still what is wrong and contemplating walking out!

10/10/17 My first time in this hospital Im not from this area Ive just moved here. My infant was sick and needed xrays. There were barely any patients but a ton of doctors and nurses sitting around chit chatting while my sick infant sits in a room for nearly 6 hours without even being seen. The staff is rude and ignorant and irrogant stuck up and snotty rude and obnoxious. Next time Ill drive the three hours back to my hometown!!! Never again.

Five stars for the staff, the hospital needs more of them though.

I am not impressed! I care for my mother who has dementia, I missed a diabetes education class, sorry life runs me over occasionally, since then I have been treated with attitude. You wonder why people dont want to come in there, I do not need your rude attitude! You do not know my struggle or what I am facing! I didnt need this, thanks for making me feel like scum.

Sent my 1 year old sister home saying she had a virus & to let it pass . 24 hours later she was pronounced dead due to something that WAS NOT A VIRUS. Negligence killed my sister at the emergency room .

Mediocre hospital, staff are sometimes kind and informative though. Wait times are as long as can be, even when they are not busy.

The ob nurses and doctors are great but I feel the E.R doctors push you off and there arent enough staff to supply the needs of Cadillac any more

Caring service as well as clear follow-up instructions.

I was at the Munson Health care Cadillac Hospital 8-8-17 at about 11 pm in so much pain, I was sure I was going to die. I seemed to be their only patient other than a man with chest pains. They did a CT scan and found I had an infected gall bladder. Now Im no doctor but you got a patient in excruciating pain and an infected gall bladder, you do something with her right? Everytime I mentioned my pain, the red headed nurse rolled her eyes at me! No, they gave me a script for 10 ultram and told me to call the doctor in the morning. I called the doctor and they said I could come in to his office in 2 weeks!!!! OMG Needless to say, I went up to Traverse City Munson Hospital, got an ultrasound done on my gall bladder and they took it out the same day and were very nice about it.. I was done wrong by Cadillac staff and they owe me an apology, No thanks to them, I survived the gall bladder attack.

Amazing staff!!! Very caring towards my injuried 7 yr old little girl!

Went in yesterday to the ER after falling at work. I figured it was just a sprained ankle but work requires me to get seen. everything was going good except they wouldnt let me use a wheel chair and had me walk between triage and the waiting room on my ankle that i could bearly put pressure on. got my xrays and then they some how thought that a twisted ankle meant that they had to ultra sound my breast. then no one looked at my actual ankle just sent a tech to wrap it and give me crutches. i asked about work restrictions and explained my job and all they said was i dont know.

Along with my discharge paperwork, I received someone elses. I work in the medical field. This is very bad and is a HIPAA violation. I should have never seen this paperwork.

I was admitted to Munson Healthcare Cadillac twice in the last six months, My first visit was in November for emergency surgery, and I was in there for about ten days. The staff was kind and helpful, and after three weeks in rehab I returned home. I was again admitted again in late January for a sudden illness, taken to the hospital by ambulance. I did not have a chance to take my medication list, but told the staff they should have it on record, and I knew what I took,, a combination of three pills. A nurse told she got my records, and went over the list with me. The list of medications she had was a long list of meds, including synthroid, depakote, and dilantin. I told her I was not prescribed any of these pills. The staff continued to pass me some of these meds, particularly the depakote for the next three days, even though I told them I had not been prescribed it, asking me if I were refusing it. I felt I wasnt being taken seriously, and felt patronized. I was also told that the depakote was on the list I had to ask them to have my PCP send over. I asked for a copy of the list they sent over. Depakote was not on that list. This kind of error should NEVER happen. If I had been in an accident or unconscious and not able to speak for myself, I would have been given a cocktail of drugs that would have affected my moods, caused tremors, and a host of other adverse side effects. I am thankful I had the ability to always ask what medication the nurse was trying to pass me instead of blindly taking the pills just because they brought them in .

Went in er and in pain they tried to give me high dose medicine thats hard on my only kidney and they go to give me a shot and oral medicine and shot put me In 3 times the pain Im late and cramping dizzy nauseous for weeks and cant think clear and they told me obgyn wouldnt see me.. Even though Ive had to have a couple of emergency surgeries so I wouldnt die of my blood backing up in me along with most my female organs out but I have no reason... This place is a joke now I loved mercy hospital sad it switched and its just about money and get out of their er with minimal work for them

Worst care possible, unfriendly staff. They are very unprofessional had the nurse try and rip my underwear off when I was getting an im shot. In severe pain in my lower stomach and they would only do one test and refused to do anything else. Left me with no answers and still in a lot of pain. They answer was to discharge me and told me to go to grayling er if I want to be checked out again, or if I want an answer to whats been going on for a week.

Beware medical price gouging.Buyer beware. When you have a medical emergency, it’s not often the time to check your hospital or facility to see if you are getting the best prices. Your main goal is taking care of the emergency in a timely fashion and prevent further injury. Many times, it is difficulty to ascertain whether you are getting a good deal or not. Many of us just hope for the best when the bill comes. Well, last March, I had an emergency. I went to an in network urgent care because of a sore throat, and ended up being sent to an ENT for an emergent tonsillar drainage of a peritonsillar abscess. I tried to be referred to an ENT in our medical network, but no one was available. I ended up going to an out of network hospital and doctor for this procedure. Two weeks later, I needed a tonsillectomy. Not wanting to start over with another physician in another region we decided to stick with the ENT that did the tonsillar drainage. It was pre approved with our medical sharing company even though it was out of network. We hoped for the best. The hospital experience was fine, and I have no complaints about any of the medical staff. Everything went according to procedure, I was discharged shortly after my stay. Two months later, we started receiving bills and it wasn’t pretty. I paid the surgeon promptly, her fees more than reasonable. The hospital on the other hand wasn’t. I was charged $6700 for 23 minutes in an operating room. Reasonable and customary charges, i.e. charges that a major insurance provider like Blue Cross would pay were about $3000. All of this information is easily accessible through medical blue book and google. What’s worse is that Cadillac hospital is in the Munson network and our insurance provider is accepted in every Munson hospital but Cadillac and Grayling. We petitioned, called people higher up and even worked with a medical bill negotiator. Apparently, Munson Cadillac is in the 3% of hospitals that don’t come to a settlement with our medical bill negotiator. If you have good insurance, good for you. If you don’t, stay clear of the Munson network. They have no trouble charging more than double to a private paying person on a small income than they would to an insurance agency. Lesson learned, drive south for any medical issues and bypass the Munson system for good!

Had a work injury. The staff was unfriendly and seemed confused on how to handle anything. Wouldve gone somewhere else but workmens xomp sent me there.

Could not have asked for a better hospital thanks Lori rRousse

The emergency room treatment was good. The follow up was very unsatisfactory.

This place is a joke been here for 2 hours and have watched 5 people go in front of me with less serious wrong with them I will NEVER come back here again

Great Medical Services

This place is a joke

I have a kidney disease. I have to visit the ER a lot. The staff and Doctors treat me really good. Its the best hospital Ive ever been to. Thanks Cadillac hospital.