Waters Edge was the safe space I always needed (but never knew I needed). The staff and the fellow group members are like family to me. I truly miss them all.From my perspective, every person there, staff and clients are warriors. Its an honor we get to heal and train in the battles we fight, together.I highly recccomend Waters Edge and will continue to. Thank you Waters Edge Family for your support, compassion, and encouragement. Words cannot capture my gratitude.Accepting you need intensive outpatient support is brave and scary step. It was for me. Just know youll be safe here and you can do it.The staff truly serves from their heart and wants to see you succeed. The way the program is designed is holistic, which I value greatly. Spirituality sessions were one of my favorites.P.s. you got this. You wont regret getting support. Trust me. Im on the other side of the storm and I am so grateful I said YES .

This place has marginally functional office staff. The insurance person limps along in the dark. When you end therapy there is no review on how your experience was with the therapist or anyone at their place. They collect revenue and have no quality control on whatthey did right or wrong nor how to improve. Probably because they dont wantto read how bad it is there.

Tried to get in for a simple intake regarding my eating disorder and i quite literally never received a call back, left several voicemails. Made me feel deeply invalidated with this issue I face.

My counselor at Waters Edge has finally helped bring me the healing Ive been praying for my entire life. I finally found a place and a person who understands the impact of trauma on the body and through EMDR, I finally dont have nightmares and can sleep at night without fear--a state I have been in since my childhood in foster care. I highly recommend this place. They did a great job in my first consultation thoroughly getting to know me and my symptoms before assigning me to a therapist that I would fit with. Ive been to several Christian counselors before, but non who understood trauma. Im so thankful for how God has used this place in my healing because I know God has a purpose for me and my past is no longer going to hold me back. They were always professional, took my insurance, and something I was impressed by is that weekly my counselor would come into our session with some little tidbit from the weekly ongoing training they do as a staff. I have nothing but good things to say. I would also say to those who arent Christians--they totally respect if you have different beliefs and ask you in the beginning if you want spirituality incorporated into your treatment. So its great for anyone.

Ive been going to Waters Edge for about 3 years now, and my therapist had been very patient with me. They listen to what you have to say and will work with you to help you find solutions that may or may not work for you. But thats the great thing, when one thing doesnt work, theyll find other things that might. They try and get to know you over time, unlike other therapists, which from my experience, think they know you inside and out after one session. My experience at Waters Edge has been very refreshing, and I still have a lot I need to work on. But Im confident in knowing that my therapist will help guide me with whatever struggles Im dealing with.

I have been very impressed and found healing and peace working with these folks.

In 20 years of working in the field and in seeking my own care, no one has damaged me nearly as much as this collection of “caring” people. I came in wounded and left broken with spiritual wounds added. What’s worse, when they hurt you, they double down and try to destroy you just so they can protect their false view. I regret ever trying to resolve things. I can’t get back what they stole. #chaplainasclinician #clientabandonment #unprofessional #emotionallyabusive #attackingclients

Whitney has built a wonderful practice at Waters Edge! She cares so deeply about being a place of respite and help in her community, and that care has translated to the team she hired and trained. Any person looking for counseling should look no further than the Waters Edge counseling team!

Therapists in my group IOP gave me clinical assessments in a group setting, before letting me know personally. I felt like they pushed their own agenda versus doing what was best for me to help me in my time of need. They consistently overcharged me for two months. I am furious with the unprofessional behaviors I’ve experienced and would not recommend this place to anyone.

I have been here for about a month almost to the date. I have had been verbally attacked by another patient and staff let it happen during group. I asked for a new case worker and have had words with plenty of other staff members. Today they told me that they basically in their MN passive aggressive way that I do not fit the program and they will help me next week with other recommendations and I was done. They had the nerve to ask me if I wanted to stay for group for support. I would not recommend this place to my worst enemy. They lack people skills and do not know how to handle people who are not cookie cutter for their program. They asked me if I could commit to safety as I was leaving and I told them it was none of their business as I was no longer their client and they didn’t care before so why care now. Save yourself time, money and hurt. And from having to start over.

As the parent of a daughter with an eating disorder Im alarmed at the level of incompetence within Waters Edge. We have been trying for over a month to be accepted into the intensive outpatient program and I would like to chronicle our experience here as a warning to anyone considering this.Our initial consultation went fairly well. When we were ready to proceed, we were told to get lab work done through an outside provider to be sure she was healthy enough to start treatment. We had to wait over a week to meet with a doctor so she could order the labs and when we finally had our appointment, the doctor had a lot of questions regarding the four pages of labs that were being requested. We were unable to get a hold of anyone at Waters Edge who was able to answer the doctors questions. We were simply referred to a random website that had a generic “guide to common labs for eating disorders”. The doctor ordered the labs to the best of her ability and had the results faxed to Water’s Edge.No one at Water’s Edge followed up after receiving the labs. When I contacted Water’s Edge to make sure they received them and to see if we could get started right away, I was told no - we had to meet with a dietitian first and there was a two week wait to see one. By the time we were able to meet with the dietitian, the labs we had done were obsolete. They said they would accept them anyway which makes me heavily question why we had to go through all the trouble in the first place.On the day we finally met with the dietitian, I was presented with a recurring payment form for the intensive outpatient program. When I told them I’d give it to my daughter’s father, who holds her insurance and is legally responsible for the bulk of the medical bills, they told me I was required to sign and put my own bank account on file immediately. Hesitantly, I did, only to catch the date of the first scheduled withdrawal which was just two days away. I told them we hadn’t even been accepted into the program yet and the earliest we would be starting was the following week. They just said “oh” and looked at me like they didnt understand the problem. I made them tear it up and I signed a new one. They gave me a duplicate of the recurring payment form for my daughter’s father to submit that they said would cancel out the one I just signed anyway.When the dietitian appointment was complete I again stated my desire to get started right away and asked what would happen next. I was told that one of the therapists would call later that day to get us set up to start the following week. No therapist ever called.I did receive a voice message from someone in the financial department saying that they wouldnt accept payments from my daughter’s father, nor give him any information on the finances. I tried for two days to get a hold of this person and when I finally did she told me their policy is to only deal with the parent who brings the child into the building. I explained that arrangement wouldn’t work as I’m not in the position to have hundreds of dollars withdrawn from my bank account every week. I asked about several ways we could potentially make this work since it seemed like a little piece of bureaucratic red tape, not something that would prevent treatment. She went around in circles, repeating herself several times but not answering my question or presenting any solutions.Finally, she suggested I fax over all the legal documents from our divorce and custody agreement. When I asked if this would allow my ex to take over the billing she wouldnt answer. She began calling me “mam” and talking over me in a robotic, condescending tone, repeating policies it sounded like she was reading from a manual. She has made it very clear that we are nothing but a problem for her.And now, Im giving up. We are devastated. My daughter has lost ten pounds during the time we’ve been waiting to be accepted and I fear our only option now will be another hospital admission.

I was a patient at Water’s Edge from 2011-2017 and I had a very positive experience. I did both their intensive outpatient programs (IOP) for eating disorders and the program for depression/anxiety. I found their IOP for eating disorders was the most individualized IOP in the Twin Cities (I have also done Melrose and Emily Program). Because it is a smaller program it tends to be more personalized. I got better care here than I did at any of the big programs. I have done their 16-week body image group twice (once in 2013 and again in 2017) and both times I found it really therapeutic and helpful. Kim Bushman was my therapist and I found the therapy to be very evidenced based, personalized, and ethical. Kim was there for me during some of the most difficult times of my life. She was always good about communicating with my other treatment team members and referring me to higher levels of care when needed, and yes, that sometimes meant referring out of Water’s Edge. She referred out because my health and recovery were her number one concern, not money. I also saw a variety of other therapists while in programming and all of them were qualified and really cared about the patients. I unequivocally recommend Water’s Edge to anyone struggling with an eating disorder or another mental health condition.

I have learned a ton about my self and how to be the best I can here. Would highly recommend! From staff, to billing to therapists, everyone I have met is fantastic!

DO NOT GO HERE FOR depression or anxiety!!!The minute I walked it I felt unwelcomed. Receptionist was not helpful...I was new and anxious a little patience would have been nice. I went in for depression/anxiety after 2 assessments they decided I had an eating disorder and refused to help me with my depression.

I absolutely disagree with the reviews listed above.Most of the people who give this place negative ratings are people who struggle to do the work that is being asked of them. In the beginning, I had that same problem. I didnt want to do it either. It comes with the issues we have. The work is hard. Staying where we are is not! But, as I started to understand why they were asking me to do the work, and was able to starting doing it, I was able to start the healing process.This place is SO NOT just about the money! Its about compassion! This place is about helping you on your journey to healing, and pushing you when you cant push yourself! There is alot that goes into deciding if a client needs in-patient or residential treatment. If you arent getting the treatment you think you need, advocate for yourself! They listen.And no, this is not a paid endorsement or staff writing this. I am a client there. Everyone there is awesome and committed to helping clients to grow and thrive in life.I am definitely not the same person I was when I began this journey with my therapist. I am happier, more confident, and am growing into who I am meant to be.I wouldnt be where I am at today if it werent for Waters Edge.

They really just want your money. If you need to be in residential treatment they will tell you that you wouldnt qualify, that your insurance wouldnt pay because you wouldnt qualify, and no residential place would take you because yet again you wouldnt qualify. They will try to keep you there as long as possible to keep getting your money until a therapist outside of waters edge tells you the truth.....that you need to be in residential. When you first go there it seems like they really care about you but they really just care about your money. If you have an eating disorder and you need IOP or lower level of care go anywhere but here. I suggest the Emily Program.

I have been going to waters edge for 3 -4 years now. There is a lot of reviews about how the staff isn’t helpful/only for profit. Personally, I believe that if you aren’t successful with one therapist/doctor/dietician- try another! It’s very important to have a great connection with someone who is going to support/help you figure major problems in your life. There is nothing wrong with seeing another clinication- they understand that people get along better with other providers. I have been in both adult and adolescent groups, for eating disorders/depression, anxiety, trauma. I really found the groups to be extremely helpful. I have the knowledge of knowing of both age groups.The adolescent groups are very mindful of family dynamics, and are able to help the client with their needs. They try to figure out a balance and help each sides work together. The adult groups focus mainly on the client and focusing on life stressors. Both overall, are very supportive. The staff at WatersEdge will make you work and fight for your life, because I truly believe they want you to be successful.On another note, I saw a couple of reviews stating something along the lines “providers send you the the hospital/residential”, and I have to say, in my own experience, my therapist has reasonable concerns and never just wants to send me to the hospital/residential. We discuss the pros/cons and go from there. At the end of the day, your safety matters and they will do what they need to, to keep you safe.There is a reason, I continue to go to WatersEdge. I would recommend this place, and I have before. I’m been extremely happy with the services they provide.*disclaimer; I am an actual client. I have not been paid for this review. This is my own thoughts/opinions.

I overall had a decent experience at Waters Edge South location when I lived in Burnsville. Im not giving five stars is because the waiting list for a doctor is a bit ridiculous, and I saw a CNS at the North location that was extremely rude and unprofessional.There are a handful of kind, helpful people who work here, but overall, I agree with the people below me that this business was made solely for profit, not to genuinely help people.

Worst experience ive ever had! Thank you so much for making me feel like a poor piece of nothing!

Very rude experience trying to schedule a first appointment, you would think when someone is reaching out and asking for help you would try to make the experience better, not a welcoming environment.

Completely judgmental and unwelcoming environment. If you arent WASP, you arent welcome. If you arent willing to fork over unnecessary money, you arent welcome. Whats the worst of all, they dont do right by their own employees. And if youre not willing to do right by your employees, youre not going to do right by your clients because its just business. Please, save yourself the additional emotional pain youll encounter.

Amazing. Very caring people who have helped me incredibly.

I overall had a bad experience, they pushed there eating disorder program on me and when I declined they almost seemed irritated , they made me feel like I was simple or below them they talked to me like I was incompetent , overall I just didnt feel welcomed , there are better more sincere , less pressuring programs out there ! It has nothing to do with having the will power to finish a program I know the road to recovery is long and takes work , Im in a new program thats been very successful for me , I honestly believe in my opinion its a 1 !

Great people, but program was not successful