STOP MANDATING YOUR EMPLOYEES TO GETTING A VACCINE THAT DOESNT EVEN WORK. You lost a good employee today due to the mandate. And probally many more great staff members. Lahey cant afford to loose any employees , the are already short staffed as it is

My daughter went yesterday for acute abdominal pain, diagnosis was complicated because they did a CT scan without contrast then hours later decided they needed the contrast, discussed transferring her to Mt Auburn and for hours it was our choice to stay or transfer and the at midnight the choice was just theirs to transfer. Every step of the process was poorly communicated and for most of the time my daughter was in pain and felt neglected and that no one was listening to her. Onto Mt Auburn with hopes for better treatment

I had prostate surgery on 6/29. That was not pleasant, but the staff encounters, from Check-in to discharge, and everything in-between, were terrific! Very courteous, professional, and reassuring, excellent! I especially want to give a giant high-five to the nursing staff - prep, recovery, and on the unit, who were amazing. A very supportive group of talented people stepping up at an anxious time for me! Thank you so much!!

Dr. Kuftenic and Lahey improperly accessed my medical records without providing required opt-out notices.In addition, under the regulations (101 CMR 20.07) the opt-in opt-out mechanism for the Mass HIway ensures that each patient receives written notice describing how a Provider Organization uses HIway-Sponsored Services, and also provides a mechanism by which patients can opt-out of participating in these services.

Had an endoscopy done today there. Everyone very nice! Especially the lovely receptionist! Shes amazing I dont know her name but she was there at 8:00am today (8/20/2021)

Got stuck in ER for 4 hours waiting for doctor to order xrays. Saw plenty of staff hanging around chatting but not many working.

I went to the ER this past Saturday night for a foot injury that was becoming unbearable. The doctor that treated me misdiagnosed what was wrong with my foot which made it worse. I ended up having to go see my primary doctor because it was getting worse not better. Also, he ordered an xray that didnt need to be ordered because I had one taken 3 days before I went to the ER and they found nothing broken and I told him that. So on top of having a $125 copay for going to the ER, I am now out of work losing pay because of this fiasco. This doctor should retire if he cant do his job properly and on top of that he was arrogant. Maybe he wasnt happy because he was working on a Saturday night. I would not recommend going there at all!

I was brought there after a car hit me. While the doctors and most individual nurses were good, the care I got was so bad in the first few days that it traumatized me again. No one seemed to know my limitations, for example although I could not use my hands at all, I was given a call button I was supposed to squeeze and I could not call anyone. This persisted until a better nurse told me they had another type of button. Another example, several times I was left on a full bed pan for 30 mins before anyone would assist me, despite me calling for help several times. After my family complained persistently, care got better in the last few days. I had to hire personal care attendants to meet my needs when my family could not be there. Great to have a private room, and some nurses were later very caring, overall it was horrible care given my condition. Acute pain was not addresses for days.

We are from Indiana. While vacationing my husband suffered a stroke. Within 30 minutes they had him cat scanned and TPA was given. The drs and nurses are fantastic! We were able to drive him home after 4 days to rehab at home. Thank you for taking care of my husband. God bless you all.

Just wanted to give a shout out to Dr. Nestor Tarragona, MD, FHM, FACPHe provided me information when it came to finding out my significant others biopsy reports and going above and beyond calling the nephrologist center for me himself! He found answers asap and called me asap regarding who to call and where to go. I got instant phone calls literally to help book my significant others follow up appointment with the kidney specialist. Thank you for going above and beyond and not letting me go on a loop de loop. I would also like to thank the staff and other amazing doctors including the ER for taking care and helping my beloved when he needed it. To be continued... it aint over yet! He still needs a tune up! Thanks again! xoxoxo

I had a terrible experience in the MRI unit. I complained but got no relief. Not even a call back. The ordering Dr was/is excellent and apologized but it was NOT her fault.

So I went into lahey super sick and they helped me a lot. They didn’t force me to do anything but the nurses named Allana from ER, Rachel, steph,and Kristen In The TCU all did their very best to help me get better and keep me comfortable In The process.And they did. They deserve more appreciation and I appreciate them all personally for doing such a killer job to help me get better. So thank you to all the staff on 6th floor working hard and doing their best. Those nurses named all deserve 5 stars and a raise and cannot thank them all enough. Good people in there.Thank you all. 🙏

Do not bring any of your loved ones especially with any signs of covid I heard they are now holding an older lady against her kids will and will not give her the right treatment for covid . How s that 52,000 to intubate people . How do some of you doctors sleep at night

Prostatectomy in 2017 and a partial nephrectomy in 2020. Great urology team and great treatment. Wonderful nurses who went out of the way to make my stay as comfortable as possible.

My son arrived via ambulance after a car accident. Almost 6 hours it took to discharge him with motrin. The ER not clean-COVID SANITATION definitly not visible or in place.Drive the extra 15 minutes & go to Boston-where decent care & compassion still exists!

Love my doctors. They have always taken the time to answer questions and explain things without being condescending. Nurses and other members of the facility have all been kind and helpful.

If youre looking for mediocre care at a disgusting cost, look no further. be sure to ask about facilities fees before booking any appointments. Will NEVER go back.

Came in last night for complicated breathing and was brought in after a short wait. Now Im in a room, after over 2 hours now and only a EKG that came back fine NOT ONE TEST FOR COVID, NOTHING. On top of all of this I was told my paperwork was lost. Thats probably why Ive been waiting for that x ray that I never got. Now Im frustrated, I ask if I can leave because the doctor seemed pretty confident that I didnt need to be there and guess what?? I was able to walk out NO SIGNATURE! Also, the nurse who brought in my discharge bs papers tried to make sign a blank piece of printer paper... WHAT A JOKE.

Oncologist was competent. Room, bed, food, and especially oncology staff were appalling. Do not recommend and will never go there again.

Lahey Burlington hospital is terrible. Been in the ER twice in the last 4 years and out of the entire team that sees and treats you, maybe one or two has any form of bedside manner.Both times Ive been here was at the side of my best friend. Both times she was treated like an inconvenience for being there. The latest visit was due to a car accident. She was taken in from the scene and as soon as she told them the airbags didnt deploy, she was suddenly no priority whatsoever. CAT scan came back normal and she was treated like she was faking the entire thing despite the fact she couldnt move!They gave her 3 ibproufen and discharged her, saying if she was still in pain the next day to go to her pcp (has anyone EVER been able to see their pcp the same day they call?). While Im certain the hospital staff is overworked there was absolutely no need for the way she was spoken to or treated by the nurses. As if she was faking it all and was such an inconvenience for them because she wasnt bleeding out or something??She hasnt been able to sleep in 4 days. Thankfully we got her to a doctor this week, but it was at an urgent care, not her pcp (unavailable until next month!).I might prefer to die than come to this hospital.

I have been with my wife in ER waiting room for more than 5 hours now.Her pain is unbearable but seems noone cares .If this is ER, what can people expect?

There neurology are not great. There nurses are very good and caring but the neurology team does not care about the patient or there health and the neurology doctors lie way too much about test and there just not someone I would ever get my care from

Just keep in mind if you are coming to the Er that it might take 9 hr for them to help and then say we’ll leave you here since it’s already late. I am frustrated as the nurse was rude and you see the doctor once in 4 hr.

CHECK YOUR BILLS FOR ACCURACY!!This review is for people who pay for private medical insurance and have a high deductible like myself. Even though you have to pay out of pocket until you meet your deductible, you should still be getting the contracted rate for services (i.e. a discount off Laheys regular fees). Also, be aware of extra charges. Make sure those charges were submitted to the medical insurance carrier. You should also get a copy of charges from your medical carrier to compare against your billing statement from Lahey.I was charged the regular fees initially. The billing office was good about making the adjustment once I brought it to their attention.5 stars to the clinical staff at acute care.

I was here after an accident, and most of the stuff went well. The doctors told me 3 months after my accident that I was all good to go, and I could go back to work.A month later, I still have the same pain in my knee that I had been suffering from since the accident. Tried Excel Orthopedics which is not that far away, and Dr. Szolomayer there examined my knee to have found a torn PCL, and a defect in the cartilage. Went through a 5 hour surgery, 6 weeks recovery, physical therapy, and still recovering for something LAHEY said I was all good for. Pay attention to the patient. Be more empathetic.

If you need a primary care doctor don’t even attempt to make one here. I was on the phone on hold and I got transferred around to about 5 different people because no one could get me on the line of where I needed to be. The first women ended up sending me to a nephrology department all I needed was a sick appointment to see a doctor. The last extension I got to after almost an hour I think hung up on me by accident. I’m at work and just wasted an hour of my time now to come out with still no appointment. Don’t even waste your time.

These animals cut holes into my skin and never ran appropriate tests on the material in order to support the mistake of another hospital- then they charged me for it- whos in charge here? who the heck makes these agreements?

Hospital was extremely rude to my father during the overnights when he was having breathing because of the fluid in his lungs. There was no doctor available overnight to check on him. After that we told them if he was going to die either let us in or we will take him out to be around family. They kept telling us he was going to get past this. So when he did die my mother had to fight with them to go see him. They were working on him for 15 minutes before mother got in there and told them they could stop. My father died alone. My died on 01/10/21, now today 01/27/21 their business department called my mother and asked to speak with him. How does this even happen? Lahey is not somewhere I would take a loved one.

Visiting hours are draconian, theyre gonna milk covid for years.

EXTREMELY rude and unprofessional staff. Never had an issue EVER at any hospital. This was my first and LAST time here and I actually walked out. Id NEVER recommend this place period.

I came to ER and the front desk lady was very rude. I was hoping Atleast the front desk staff would be more professional and polite

Valet available

Emergency room wait for a very sick person on 9/10/20 was 6+ hours to get to see nurse and ER doctor. Pleasant front desk person, easy registration process and took vital signs in an hour and then the wait. Others said they were waiting more than 6 hours and it was everyone not just us. Two said they were in the ER room the week before and it was the same.This hospital is severely understaffed. No separation for people with Covid symptoms and no question when checking in about Covid symptoms? Unfortunately there isn’t a lot of other hospitals because they bought them up and there is no cpm

A family member got admitted to Lahey in Burlington and I received a phone call that he had COVID-19. Since I saw him the week before, I got nervous and called a few people that were recently near him. Come to find out he did not have the virus but do you think someone could have called me? I was told they were giving him another test and even after I called asking for results, I was told someone would call me back. Never happened.Then he got transferred to another facility and again, no one called to let me know (I’m his health care proxy). I called to find out more info and was promised a call back from a manager. Still waiting. Poor communication.I could go on with bad stories from over the years but this is the most recent. Unfortunately I do not have a say where he is admitted because this hospital would not be a choice.

Horrible experience here with my mom. She was originally there for a stroke. They transferred her to a rehab center two days after the stroke. She had another episode the next day at the rehab center. She should never have been transferred that quickly. So she was back at the Lahey Neuro ICU for about two months as her health worsened. The main doctor disappeared on us after a month. They said he went on vacation. We never heard from him again. Meanwhile, the heartless case worker kept calling the family saying we should consider pulling the plug, saying how costly rehab would be. She had her mind set on getting my mom out of there. They finally transferred her to NE Sinai in Stoughton 10:30 at night last Tuesday. She died less than 12 hours later at New England Sinai. If this isnt a case of patient dumping, I dont know what one is...

Cannot get through to my loved one, or to a Dr or nurse! They transfer your call and you listen to music for 20 or more minutes. What kind of place is this?!!!!!!!

Dr. was rude and unprofessional told me if I didnt like what he had to say then I should go SOMEWHERE ELSE!!!! WOW time for you to retire Who does he think he is the CEO of hospital ???????? To late I am going to a AAA Hospital. Bye :)

Staff treated me great. I had a nurse named Sheila who was very transparent with me. I also met Dr Fu. and Dylan Jones, who helped me a lot. I forget the names of the other 2 people that took care of me but they were great as well. Thank you all for your service.Updated 9/11/2020Had an EEG dont today. Im not trying to get anyone jameed up, but what I will say is that the person that took care of me made me feel more uncomfortable than I already did about being tested. I think the person was aware of it and tried to change their energy but it just lingered. Hopefully they dont have that affect on everyone their assigned to.

I can’t say all nurses and dr are no good because I would be lying. I was sent to see dr Abhinav K. Tiwary MD because of ketone and proteins due to problems with my kidney and he acused me of making myself throw up. I’m a beautiful woman with a lot going for herself and three beautiful kids who need me, I just wasn’t feeling well, why would I ask for help if I’m harming myself? Makes no sense.. Never took a minute to hear me out because he went by my past history in my chart. I suffer from anxiety and have ptsd so some drs use it against me and I felt that is what he did. I’ll never see him again.

Reception desk is horrible, they transfer calls after long wait and then the other person hang ups after another long wait..All associated doctors in this place may be wondering why they are not getting new patients anymore.. probably they should check the quality of reception desk..

The operators need customer service training. They are rude and cut you off before you can ask for the doctor, patient, nurses station etc. Once you FINALLY get to a medical staff person you feel better.

When The ER is doing a competency exam before the examiner should be required to assess and document using the STAR format STAR stands for Situation, Task, Action, Result. Using this strategy is particularly helpful in response to competency-focused questions, which typically start out with phrases such as, Describe a time when... and Share an example of a situation where....This is ideal and would require actually examining and interviewing patients prior to selling them away. Our civil rights have been violated we have been sold. Your industry is going to crash and crash hard because you are working outside of your intended scope and hiding behind SOPs to justify breaking your medical oaths.

Love Lahey but Dr Gillian McCaferty is an uncaring doctor ,especially if you are on Medicaid.

Great hospital staff, but their phone system is a nightmare. It takes forever to get connected with the right person.

Love the dr and nurses here they are ssf o sweet and helpful

This is the worst hospital. Call light the nurse and she takes 1 to 2 hrs to answer! And then I have the worst surgery and no pain med because my blood pressure is low? Who wants to suffer in pain? No one, Oh and I am in CCU and no one really care. If you call them 30 minutes before changing shifts you are on you own. They wait till the next person comes. And the nursing supervisor called me rude because I was explaining my situation, remember i am in a lot of pain and im not a rude person, I was just asking for my meds. Because they were due 2 hrs.

I would have given No Stars. This place is HORRIBLE. There is NO Care for you if you have any mental health problems. The nurses dont care. Will be Looking To Leave This HELL Hole. RUN AND RUN FAST AWAY FROM THIS PLACE

My family member is now in icu and my sister says the care has been outstanding.i am glad he is getting the great care he is ,at a great hospital

It’s unfair for people that need their medicine to pay for parking ! YouShould be ashamed that you wanna take money from the disabled and low income people

Greatest hospital I have been admitted to. They are all about team work and precision. The hospital is ran like a Swiss watch! They do not miss anything. Patients are first. The level of professionalism is at the highest compared to all other health care facilities I have visited. I drive 80 miles to go there. They keep people alive. They heal patients.

My husband was transported by ambulance to ICU 5 West on 2/24/20 - 2/26/2020 I am so grateful for the professional and kind care we all received. The staff had the grave responsibility of keeping my husband alive , and keeping myself and young adult sons calmly informed. I can’t actually find the words to express how impressed and grateful I am for expertise and humanity of the neuro team on ICU 5 west. Thank you and God bless

I only ever have bad experiences here

My mother is in the emergency room now. One of my brothers was in there with her and when he left he said that my other brother was coming in. The nurse, Molly fail d to tell him that my other brother couldn’t come in because of Covid protocol. My other brother came all the way from Merrimack, New Hampshire, a trip that could have been saved if the nurse told my first brother about the protocol. If you are going to have Covid protocol, the nurses need to be told to inform family members about it!

Had to call the center to make an appointment and let’s just say Shannon was so impressive she helped me right thru the process! Very customer oriented, notified me of all appointments available! If you need To use the call center I highly recommend asking for Shannon! Way to go Shannon!

Check your bills, check your bills. Im not prone to exaggeration but WOW....these guys charge for things not performed and double charge for things that are. One instance, had a doctor appointment to clean a cut, doctor was too busy and asked a PA to help, both charged me for the cleaning and both charged for the visit, PA charged more!!!! I only made one appointment that day, with the doctor. Shady......Read the reviews folks!

Worst, most humiliating, experience of my life. Ive been going a long long time. Theyve always not been good. This last experience pushed me to the edge. Im getting treatment somewhere else.

The call operators really need some better training or else someone more qualified. They must not talk and hang up like street punks! I’m not saying lack of professionalism, rather they lack some ‘common sense’.

I haven’t been here but my dad is here they are good but they are not letting children under 12 see Patients which is badd because if there was A 4 year old kid with his dad in the hospital they should let them see his dad

I had a liver transplant on 3/31/17 it was a success!! I was on the list for 10 months before I got a liver. They saved my life,, actually they gave me a hole new life. Also had a brain aneurysm on 12/13/19 also successful . I wouldn’t go to anyone outside of Lahet clinic. I fully trust those doctors and nurses. Everything in that clinic works. I see many doctors for different things .. I will stick with them .

My partner had xrays done three hours ago still waiting for the “doctors” to get back with results. Are you trying to force us to pay for staying overnight when it was just a quick X-ray? why are you forcing people to wait we are tired and thirsty and have things to do!!! God this place is terrible

Hospital nurses are rude and are not on the same page with the Doctors. They seem annoyed at all times with patients in the ER.Not offering any real help to someone who is sick and needs answers. Mass general, or Saints Memorial are far better options for care.

Stay 3 days been billed $7k. People are nice, food were great but the doctors... 3 days seeing 9 different doctors. Two were awesome know what they doing and the rest simply sucks. One doctor told me my skin were just rush which I have been seeing doctors for past 8 years... internal communication is the worse and they will lie to keep you as long as the can... I ask to see a doctor who can determine I can get out or not in the morning then asked again at noon then again at event and I did see the doctor who can determine I can get out or not for 2 days. Then when I finally see the doctor who were awesome told me he were not sure they kept me this long... If your insurance covers 100% go and have a good vacation time in there. If not dont go as it took me 10 month after the visit to clear the bill as Lahey did not provide the info insurance needed. I had fight and wait for 10 month. I got a $6k out of pocket bill so I had the fight. After 10 month I only paid $1.5k instead of $6k. The two stars is for the two doctors who really knows what they doing and I am grateful for their help.

8-13-2021 - keep being switched to different departments with no resolution. Terrible patient service. I need them to fax a referral to an out of state provider - seemingly simple task. On the phone multiple times and cant get any resolution that another out-of-state provider NEEDS!Billing is about the worst. Incorrect filling with insurance so my insurance would not cover. And when one goes to my chart there is no way to send a message to them (sneaky). At least if one had the capability of messaging there would documentation.Primary doc and staff - inefficient make errors, condescending attitude, long wait, incorrect charge to insurance. Nurse or assistant gave incorrect information then when asked for actual referral again didnt provide correct referral to take to my local provider/bloodwork - Lahey charges more for there bloodwork while I can pay a lesser amount at the one recommended by my PPO and almost fully paid.Will have to consider seeking out somewhere else though several of specialists are IMO the best.They also did not inform me of all these different charges they have imposed - a big surprise financially. Urge everyone to obtain an estimate, IN WRITING, before you go.Really too bad as the have some of the best specialists in New England - BUT - they are not the only ones.

My husband had been in surgery much longer than expected. I called to check on him - an incredibly rude receptionist connecting to patient information told me line was busy and that I couldn’t hold, and HUNG UP.

Had spinal fusion surgery recently- very impressed with the staff, facilities and general care provided during my stay. Holiday weekend to boot. Special shout out to the medical team at 7 central who were all great, Christina in particular- thanks for the great care

Excellent doctors, and amazing care.

Visited a patient. Good screening at the entrance to try and deny entry to sick individuals. Due to the pandemic, you can only stay for one hour.

I was in Partners Health system (now known as Mass General Brigham) for 10 years and switched to Lahey around 2014 and have been pleasantly surprised. Lahey seems more organized than Partners did.

My sister was admitted here to ICU, the entire time she was there we received updates & conference calls, and her care was top notch. Compared to Yale Hospital in New Haven, this place is golden. When the time came for my sister to go to Hospice care, they were with her 24/7 until she passed, there wasnt a minute my sister didnt have someone talking to her or holding her hand.I cant praise the staff enough for the compassion they have and the dedication to the patient. Diane in ICU was the nicest person on earth. If you have to be in a hospital, this is the place to go. Cant say enough.Nancy/Connecticut

The “front office” of Doctor Ganz and Doctor Tchong is extremely inefficient.In my experience, it requires several phone calls to accomplish a simple task, ie., renew a prescription.I am extremely frustrated, absolutely no reflection on the Doctors.Lahey needs to address their staffing issues. Patients see a doctor because they are ill and require compassionate staff that doesn’t make excuses regarding their busy day.

Bad! Zero stars. Dont call me back. And Dr never calls me back. Others on call. Useless. Other stuff I could write a novel or sue

Not easy to navigate. Seemed like every intersect hall there was someone looking for directions. Maybe providing maps or written directions and instructions for scheduled appointments. Guest restrooms are disgusting. Waiting areas in the surgical units were not very comfortable. At least offer vending machines and restrooms close by.

I would give them zero except my endocrinologist was good. This place is a SCAM. They bill you for a hospital visit even if you are going to your Drs office.Originally, I went in to have a follow up MRI. They canceled my appt the day of because I needed to have lab work done but because of covid they wouldnt let me in the door with my masked, well behaved son. So I had to postpone the lab work to layer in the day. They canceled my appt and made me wait an extra hour out in my hot car again because of covid. When they did the MRI they didnt use contrast even though my dr ordered it. I had emailed her the day before asking about contrast and she said I needed it. I left there irritated.But I was more annoyed when I received my bill. I had an office visit follow up with my dr and apparently they charge as if I was in the hospital. So now I owe 4xs more than what I should have owed for my 5 minute appointment. They never authorized my MRI so I was charged for that too. I have had to call them and the insurance back and forth so many times. The last time their billing basically told me that that is how they bill. So I told them I was never going to go there again. And I plan on telling everyone I know as well.Ive dealt with them before at Burlington where they charge ridiculous amounts just to park at the facility to see your Dr. But somehow then they werent charging for an appt as if I was going to the hospital. I guess they figured they could squeeze more money out of people this way. RIP OFF.

They saved my wifes life !!!! Good enough for me.

Ive always received top notch care here. Be it for a broken bone, kidney stone, or minor surgery. Waiting is the name of the game at hospitals everywhere and this ones no different but once youre called in youre dealt with efficiently and where possible related appointments are scheduled on the same day to reduce the impact on your life as much as possible. There are closer hospitals to my house but Im more than happy to put the extra miles on my car to come here.

I had back surgery, which was done by Dr. Edward Tarlov. It is the best facility in New England, and Dr. Tarlov is the best neurosurgeon in the world!

Went to ER with an infection in my right thumb. I walked in & explained my situation, With in a few min. I was told someone would see me. I did not have time to sit & I was already called in, the super nice nurse checked me in & told me to have a seat. I just sat for about 5 min. and was called in & put in a room. A nurse took my info, looked at my thumb and said a doctor will see you soon. Couple of min. later Dr. Lovell looked at my thumb said infected will have to drain. Few min. later cut drained & bandaged. There arent enough stars to put to show how great i was treated. ******************************************************* Thank you all to the nurses & doctor that took care of me.

Was on vacation in the Boston area when I came here in the middle of the night due to severe stomach pains. ER receptionist, nurses, and doctors all had the most professional bedside manner. They truly cared for you. Was there some of a wait, of course, every ER has some wait. People in life or death cases obviously must come first and be cared for first. But they were efficient, thorough, and most importantly, kind. Also, the ER was brand new and clean. Being from out of town I had no idea what to expect and I was pleasantly surprised. Thank you!

Have been going to Lahey since 1982. Since then have been successfully treated for cancer, a quadruple bypass, and recently a TAVR procedure to replace an aortic valve. Have been cared for by Neurology, Cardiology, Oncology, General Internal Medicine and have NEVER met anyone who has been less than totally professional and personable. I owe Lahey my life and my gratitude for having this hospital is sincere... I travel from NH to go there and am glad to do so.

I am under the watch of several departments. We actually moved from CT to be closer to our kids and to have better health care for me. I have been battling MS for 20+ years. My body is broken. The staff at Lahey has given me hope! Something that was taken from me in Connecticut!Thank you.Mary Conran Smith

I have been coming here all my life. It is always clean and to warm for me. They are constantly renovating or adding to the building..past few years they have been expanding to other near by buildings... optometry always seems to run late no matter the doctor...mental health it was 10-15 yrs ago didnt really help me ..just push medications.. seems to be wife experience too. It is a teaching hospital but u can always say no..they do try to onboard procedures to reduce costs..seen this more in past 5 yrs

Pathetic place! This place should be shut down by the government and prosecuted. God have mercy on your soul if you need to go to the emergency room. Most incompetent and rude personal. Wait time is literally in days regardless of your condition. Any hospital is better than this place.

I have no reason to rate this hospital less than five stars because every single physician or hospital worker that I have interacted with has been nothing but professional and accommodating. The hospital is equipped with new instruments, it is clean and inviting. My doctor is genuinely concerned with improving my health. I have nothing more to ask. Thank you.

Been going here all my life and they have always done right by me. My brother had diverticulitis and the doctors here saved his life.

One of the nurses in the ER was very rude. told my husband she doesn’t care what happen to him, what will happen and she left, clocked out and told nobody while he was in the middle of getting discharged. The service in the ER was very lacking. Rather than stitching his hand, they wrapped it. Got sent home with a bleeding hand. After many hours, went to a different ER who was surprised that it wasn’t stitched in the first place! Their ophthalmology staff is questionable. He had internal wound in his eye, I questioned the bleeding on the side of his eye and they said it was fine. Asked again during a follow up, said it was fine. Next follow up, yea it was not so fine after all. This location is the absolute worst! They don’t give a damn about you.

Excellent interchange, very helpful and kind people. Customer service and assistance.Intake prompt and to the point.Appointments are on time with prior notice of time and date.My physicians there have been superlative. Coordination is excellent. I still go there and I still recommended very highlyParking is disgusting.My hematologist had that telephone conversation schedule which he missed. I had to call and he was too busy to let me know my test results. I guess this time is more important than my time. However I had some testing today to which went like clockwork and I appreciate it.

Major surgery. I was in the transplant unit for 7 days. Stellar care the nurses were great. The assistants were stellar. I could not ask for more n the area of care.

I have been coming to this hospital for a long time . I haven’t had any major issues with how they treat anyone up until the past few times I have called the operators of any department I talk to transfer my call before I can finish describing why I am calling and what I need to speak about . Because of this I have spent much time waiting on the line only to find out I was transferred to the wrong departments . Seems like their customer service skills are going down the drain . The operators are very abrupt and can’t wait to get you off the phone and onto the next . I find it rude .

I received a liver transplant and the care has been great.Transplant team is great. I still have to go back for blood work and exams everyone is always welcoming me back with big smiles. I have also had hernia surgery there in December 2017. Everything went well.

I arrived by ambulance and was treated with respect and compassion. The nurses explained clearly what to expect. Was transferred to the 7th floor where EVERYONE there was wonderful. The nurses, nursing assistants, transport staff, the techs in ultrasound and MRI made sure I understood everything. When I needed something they promptly took care of it. Thank you all.

Cleaner, prompt, professional and more patient centered than most Boston hospitals where you are treated like a number. Doctors are just as knowledgeable as Boston doctors and SPEND TIME trying to diagnose you. Parking is convenient and costs half the price of BOSTON garages.

I have to say that I have been coming to Lahey for several years. I recently had an episode and had to go to the ER. They were very through in testing to see what was going on if anything. Yesterday, I saw my PCP for the first time since I picked her two years ago. Dr Scanlan was awesome. She came prepared after looking over my records, asked questions and listen to my health concerns.

I spent nine hours in the emergency department with my 90 year old mother. The ER nurses were very nice but hardly saw the ER physician for more than 4 minutes and was not kept informed of my mother’s condition. My mother was admitted after 9 hours stay in the ER and taken to 7 east where the staff were nice along with the hospitalist who saw my mother the next day at about 2 pm. We were discharged home on Monday and when I got home I noticed my mother had a large scrap wound in her knee that no one had notice. It is consider to be a trauma center but it didn’t look like one when we arrived. If you don’t have your provider at this Hospital, I would try to avoid coming here.

Best experience I could ask for in the er and they’re so good at making you comfortable no matter how uncomfortable you may be !

I had to go to audiology but was directed to cardiology because the waiting room was combined . Dog and pony show is a NICE way of putting it. run down is good too. I had to sit next to a woman gasping for air who was about to expire. no one cared, no one helped her. I wont go back.

My many visits to Lahey have involved scheduled doctors appointments in the Rheumatology Department. I have never been an inpatient. Each time, I have come away feeling that every facility should use Lahey as a model. The check in procedure is fast and efficient. I hardly have an opportunity to sit in the waiting area before being called in for my turn. The doctors are gifted, compassionate people who take the time to listen. I have never felt rushed. Followup lab work is also completed easily as the order is now done electronically - so by the time I walk down to the lab, they are expecting me. Occasionally there is a back up and it can take some time. Overall, I believe that a 5 star rating is warranted. Kudos to the staff at Lahey.

LAHEY BURLINGTON - This saddens me to write this...use to love this hospital BUT in the last two years every time I get a doctor/nurse practitioner by next appt. they are gone. Given wrong information which has resulted in extra visits. Lahey is not what it use to be and makes me wonder why all the Doctors and NP are leaving??? Time for a move

I have been with this hospital for over 20 yrs now my first twos Doc,s have been great this new doc. The worst Doctor I have ever had in my life . Have you ever had a Doctor that has never touched me never took my blood presser, never checked my breathing , looked in my ears eyes nothing . She has been my Doctor two yrs I have given her the benefit of the doubt she only care about what she wants not what you might need nor dose she care. I have been having this with most of my Docs there lately so I’m looking for a new hospital it’s a shame I’m feeling this way .

Neurosurgery absolute distaster. Was there recently. Two nurse. LISA AND Kathy Karen. I don’t know name. Will be reporting them. Absolutely rude and made me feel like I was wasting my time and money. Will never be back. Reporting her!!!!

I wont go into detail, it would be very long. But the Dr. in Neurology she deserves a one star. Didnt even take the time to find out concerning my needs and past medical history. Could have cared less. A bad experience.for me. No Dr. patient communication. Pretty bad for a first visit.