I bought my second pair of hearing aids through Connect Hearing in 2013 and have been a customer ever since. I have used their various offices in the Metroplex, and today was very pleased with the cheerful reception that Lacee gave me upon entering. She made a thorough assessment of my needs, took time to answer concerns, and made me an offer I could not resist. I will be purchasing my third set of devices and know that they will serve me well. Connect Hearing offers high quality hearing aids and they give complete service for the life of the devices at no cost. Lacee cares about her customers and gave me exceptional service. I highly recommend this office and this company for your hearing needs.

Outstanding! Friendly, professional staff. Extremely competent and helpful hearing specialist. Two thumbs up!

This place was very welcoming and very professional. The people that worked were very kind.

This is the best location to get your auditory analysis and purchase if you need hearing aids. I visited 4 places before I decided to purchase here. The best part of doing business with Connect is that they constantly monitor your hearing at no charge. I have had my hearing retested each year since my first purchase from this location 8 years ago. The second reason to use Connect in Burleson is the audiologist, Lacey. She is very knowledgeable of her product and empathetic to the condition. Highly recommend

Connect Hearing is probably the BEST CUSTOMER SERVICE my father has ever received. When we walked in we were treated with open arms by Kathy at the front desk and answered all of questions . Lacee was very friendly and knowledgeable and put my dad in a pair of hearing aids that he can now hear much better and also took the time to actually answer and address any questions he had to his hearing loss. We would highly recommend this office to anyone with hearing care needs!

Lacee helped my mom out a great deal, great customer service and very friendly. Very knowledgeable. Will recommend to anyone

Ok

I loved this place. I took my mother here to get her hearing checked and the staff was amazing. Kathy and lacee really took the time to listen to me and really know their stuff! We will Definitely be back to see lacee!

I came into the office with my mom, needing a hearing aid checkup and the blonde specialist was very pleasant, greeting us and giving me the service I needed. The girl was also very professional and extremely helpful, answering all of my questions. Thank you for your professionalism and care :)

We went to Connect Hearing because my boyfriends hearing loss had gotten worse since he had his first hearing aid in his left ear over 5 years ago. We met with Lacey at the Burleson office. She tested Tonys hearing and not only had his left ear gotten worse, but his right ear now was below normal. She went over our options with the insurance and explained everything to us. The hearing aids came in and she made adjustments to where he didnt have the feedback/echo and also made sure that he could hear her in different parts of the room while she was talking in a loud, medium or low voice. She took the time to make sure he was comfortable and went over the charging process, etc.I would highly recommend them!Laura C.

I have NEVER been to their place of business however I have tried for more than a year to get my deceased wife name off of their JUNK MAIL LIST. I called and they say that they have no control of the mailings.I received a response from them on March 3,2019. I sent them the information and was assured on Mar 5,2019 that her name had been removed from their list. Today March 26,2019 I received ANOTHER JUNK MAIL from them. Obviously they dont care.

The team at Connect Hearing in Burleson is so wonderful! My father had previously gone to a different hearing care center and constantly had problems with his hearing aids. I took him to Connect Hearing and they were able to get his hearing aids up and running correctly again!

Audiologist was alone in the office and could not take the credit card payment of the guy in front of me because she didnt know how. Then, she fixed the problem with my hearing aid. I started talking to her about my sister needing her donated hearing aids attuned to her ears, and she smiled and said they charge $200 per ear to do that if you didnt buy them there. She called it an adoption fee. I said that my sister and I were on fixed incomes, and what are seniors supposed to do? She just smiled. I wonder if she practices that smile in front of a mirror. I suppose the old and poor are disposable. I got up and told her I was leaving and not ever coming back. And I wont. There are plenty of other and much cheaper ways to get hearing aids.

Such lovely people! They couldnt have been kinder to my Dad. Hes 96 and they were so patient.

Great experience❣

I would highly recommend Connect Hearing in Burleson but I would recommend anyone who is looking for a knowledgeable professional Specialist to see Lacee. She has gone above an beyond for us and we cant thank her enough.

These people give the best customer service I have seen in years. Always courteous and professional. They go beyond helping to solve problems for my 88 year old mom.

On Thursday, I had a doctors appointment next to the Connect Hearing Center in Burleson. I had questions about my hearing aids that had not been clearly explained to me; and, went into the office to see if they could answer some of them.I was greeted by Kathy, who was extremely friendly and said she would help if she could. Then Lacy, the audiologist, came out of her office. She was ever bit as friendly and welcoming as Kathy.She made a call to find the answer to one of my questions: and, set an appointment for me to go into the office the following Monday to address my other concerns. I just left her office and am very pleased with the results. Lacy took the time to listen to my concerns and to deal with them. I highly recommend Connect Hearing in general and the Burleson office in particular.

I arrived at Connect Hearing - Burleson today at approximately 8:50 am for my 9 am appointment. I was greeted warmly and invitingly by Kathy Rubis, receptionist, immediately upon entering the office. Check-in went smooth and problem free. Lacee Jones, Hearing Care Professional, met me in the waiting room promptly at 9 am with a handshake and beautiful smile which lit up the room. Her warm and caring manner immediately put me at ease. Lacee led me to an office where I voiced the reason for my visit. Lacee listened intently and was 100% engaged in our conversation. Lacee explained her thoughts, and a few tweaks were made to my hearing aids. I was treated with the utmost courtesy and professionalism during my 20 minute visit. I have a follow-up appointment in 7 days. I look forward to being seen again at Connect Hearing - Burleson!!! They are A++++++ in my book!As a side note, I am truly puzzled by the previous review regarding Lacee. The customer care exhibited to me by Kathy and Lacee today (and 2 sets of patients who entered the office while I was bring checked out) is exactly what I expect: professionalism, courtesy, open communication, and efficiency. Businesses can take a page out of Connect Hearing - Burleson regarding their stellar performance and customer service!

What peace of mind my husband and I have as we embark on our new relationship with Connect Hearing in Burleson. My husband had purchased brand new hearing aides from AccuQuest in Burleson only to find out a very few months after we bought them, they sold their business to Miricle Ear! Let me just say if we had wanted Miricle Ear we would have gone there in the first place. The new Miricle (of course) does not support our hearing aides from AccuQuest. We had heard excellent things about Connect Hearing so we decided to give it a try. Upon walking in for our appointment we were warmly greeted by the friendly office assistant! We waited literally less than two minutes when we went back for our appointment. Lacee met with us and reassured us we could use the equipment we had purchased previously! Wheeew, relief Lacee spent expanded time with us as we start the process of adjustment in my husbands hearing devices. She educated us on what happens when you don’t wear hearing aids (the effect on the brain and hearing) things we learned today we had never been told as the time was never spent to educate us. We are so thankful as we now underestand the process and how working together closely my husbands hearing can be muscular improved! Thank you so much and we will definitely be recommending Connect Hearing to anyone who can’t hear!!!

One of the most knowledgeable staffs in any business... Thank you

The specialist Lacee was very kind, the appointment was on time and she took care of all my hearing aid needs Thanks Lacee .and connect Hearing.

They help verry good. And was verry help full.

Amazing staff, very knowledgeable and helpful!

They just try to make money off you

THEY ARE NEVER OPEN BY THERE OFFICE HOURS SIGN BETTER CALL BEFORE YOU DRIVE THERE OR YOU WASTED YOUR TIME AND GAS

Get the job done, not good with people

Great folks