I had a pretty terrible experience with them. I originally scheduled my appointment for 11am but they called me asking to have it changed to 1pm to account for the time to fill out paperwork and not conflict with their lunch hour which was fine by me. Knowing this, I arrived early to fill out the paperwork, but the one staff present was working pretty slow. I had to wait 45 minutes until I was finally seen by someone. Their process to explain my insurance coverage was done poorly. Im very frustrated with their lack of ability to explain what was covered and what wasnt covered. They treated me as if I was a child and I didnt appreciate that. I recommend finding a different dental group.

I had a deep cleaning with laser treatments and the antibiotics placed in gums. One week the right side the next week the left side. Each time I had a different dentist perform the cleaning and a different assistant. Both dentists and assistants were very proficient and each time took about 30 minutes. The wait time on the first visit was a lot longer because it was my first time there and x Rays and exam and recommendations were included. I did have to wait over 1 hour in waiting room. The second visit I waited 10 minutes in waiting room and 20 minutes in chair for cleaning.

The lady who is working receptionist so so mean. She didn’t want to assist person who cannot speak English fluently. I recommend don’t come here anymore. The employees is so rude.

They are really nice and helpful, the lab they use to order detures is not too great though

The office is really clean and most of the staff really helpful and friendly. I don’t give them 5 stars because the waiting time to be call in and to be seen is loooong! They schedule many patients at the same time knowing that they only have 1 dentist in the office. I really hope they do something about it.

Amazing service, the dentist extract two tooth’s and I thought he was just finishing one. Painless and quick. Thank you so much

If I can give one star I would for the dental side of things. The ortho staff is decent, definitely a lot of room for improvement but the dentist is a nightmare. They will make the most simplest things the most complicated. I do not recommend whatsoever.

I wouldnt recommend this place to my worst enemy. Completely rude un -professional and uncaring staff.

I called on a Tuesday because my daughter chipped her tooth and was in pain, they gave me an appointment for Thursday @ 5 waited over an hour just for them to tell me she needed a filling and they couldn’t treat her because they were closed already 😒😒😒 when I asked the lady in the front she said the 5 appointments are for consultation only and someone should’ve told me. NO ONE TOLD ME. Looking for a new dentist!!

Employees are knowledgeably. They are helpful. But they need to update their credit terminal. Their credit machine is old. They have all this state of art dental equipment but can not take Apple or Google pay.

Ok so I went in and it wasnt even reviewed again with me the. X-ray showing what two teeth that was going to be getting the fillings; for some reason. I thought it was the two top ones but then she did the two bottom ones so in my head I was like, ok, I guess its the two bottom back teeth but I shouldnt have to be in guessing it should have been a review of the x-rays and then a discussion with me being that I reminded the dentist that Ive gotten better, but I have anxiety over being at the dentist. Anyways I got 1 fill before on a full blown cavity. It was lovely. Yesterday 6/4/21 I felt like the dentist who seems very sweet & appears to me that way too was angry at someone, she wasnt though, & took it out on me. It definitely wasnt like when I got my 1st ever fill at this same location, but different dentist. Why is it that today the next day, all my teeth are feeling sore or tender. It felt funny while eating as well. I was shaking when I left. I had to sit in my car for a couple of minutes before leaving to home. Im feeling a lil scared about making a appointment to get the other 2 fillings. I would have given a 2 star but I appreciate the discount that was given to me for being with them so long. Also I could have asked to see the x-ray & to reviewed it again.

If I could give less then 1 star I would. Dentist has no personal skills and no compassion for patients financial situations in the time of COVID.

The dental staff was very friendly and knowledgeable. It was my first time and I’m very pleased with my experience. Denise and Jorge were sweet and super efficient.

Doctors and technicians are good, but the front desk is bad. One of them was rude, no patient, not helpful. Just rude!

I dont like the dentist. Shes trying to sell me some product that I dont need. She also advised me to crone two teeth that are still working well and no major problems.

Im very pleased with this office .the staff is very polite . I will tell my family and friends about west coast dental.

This was my fist time at this location chosen by my insurance company and im glad they did , even though the place was packed it only took a few minutes to get called , you also given the chance of check in and register onlineMy first impression on the office was clean staff very attentive specially the girl that took my x-rays, super friendly and made sure I felt comfortable and welcomed on my first dayHighly recommend this place .

It’s always a wait there and it’s not just due to COVID.Ex: Appointment was at 3:00 pm and left there at 5:00 and it was only a check-up and cleaning.Also, the receptionist is rather rude. They really need to get it together. I wasn’t the only one complaining while there.

Overall experience pretty good I was late they accepted me anyways where you normally dont do that . Clean chairs seems like a quite friendly place

Everyone there is attentive and friendly. My best dental experiences came from there. For my extractions, the surgeon was extra careful and kept me informed every step. I felt his compassion for me during the procedure... 🙏

Horrible waiting time, they scheduled everyone at 2:pm, so about 10 + people waiting to be called for a 2pm appointment. Its 3:30-4pm by the time you get to a call in.Some to consider. Some receptionist specifically in the orthodontist department are so rude, they act like if theyre doing you a big favor,, theres a lady that total lacks of customer service.My daughters almost done with the treatment! Im so excited I wont see this receptionist cranky face, No more!!!

Wonderful caring staff and doctors. The staff are very competent and friendly, making the patient feel as ease.

Took my daughter for an ortho consultation, the dentist who walked in our room didnt even introduce himself. He then said after looking in her mouth that they wouldnt be able to treat her there because she is a serial extraction ortho case. Im SO GLAD because you couldnt pay me to have that man treat my child.2 stars because the office staff is decent.

Everyone is pleasant in the office The doctor here does good work N she’s gentle I look forward to going back

Friendly, Clean facility, Professional, would recommend to everyone. Buena Park Western Dental in La Palma .

I realized there was just one dentist and at least four people with a 9:00a.m. appointment. Since this was my first visit, I had a lot of paperwork to complete. Once completed, Denise did my X-rays and she was super efficient and very sweet. Dr. Park did an overall review of my mouth and told me what options I could choose for my situation. He didn’t make me schedule another appointment-everything was done within a window of time that I found acceptable. The cleaning and polishing were done with the very best high tech equipment...I am VERY pleased with the service I received.

The wait time was terrible. If I have a 10:00 appointment I expect to be seen no longer than 15min after I check in. There is no reason I should be waiting an hour and half to get seen for x-rays and another 30 min for the dentist to come. This isn’t the first time this has happened. I will not be coming back and will be changing doctors. Whoever schedules these appointments has no clue what they are doing.

Worst experience ever. They made me wait for 2.5 hours after my appointment time then they figured out that they forgot about me. Rudest and most ignorant employees i ever had to deal with in my life! BE CAREFUL I HIGHLY RECOMMEND AVOIDING THEM. They didn’t even apologize for what they did and didn’t even see me so I wasted like 3 hours of my day and they didn’t even see me. They’re a complete joke

I’m not really understanding the point of appointments if you’re going to have us wait outside for 20-45 mins without seating. Perhaps employing the checkin and call method that the Long Beach location has will bode well.Please figure out a better way to serve your customers, because this isn’t it.Response to the Company:This isn’t the first time this happened. The month prior I waited an hour to be seen. The point is if you are cleaning or setting up for the next patient, then have appointment times that account for delays, or inform your patrons that these delays are occurring. Standing outside without seating for that time period is inappropriate and poor customer service. As stated, the Long Beach location allows you to check in and wait in your car. They will telephone you once it is your turn to come in. I’m sure you will agree that this is better than what you are currently doing.

The front desk staff is very rude and condescending UNTIL they have your credit card which they dont ask you for I.D. and when I asked if they were going to check my I.D. (as safe businesses are supposed to do) they were rudely dismissive at first and then acted catty and annoyed as if I was ordering them to do something when I explained that that is what good businesses do so that your information is not stolen. My husband and I agree that we are definitely not coming back to this place. If my credit card info was stolen; I know where it happened.

All of the staff were very nice, caring and understanding to mine and my families needs. Thank you for being so great and making this girl feel more comfortable because Im terrified of the dentist 🥺

Since i cant give zero stars. By far the worst experience. First time customer, appointment set for my two daughters was not seen until a made a fuss after waiting for over two hours. I called couple times to inquire about being seen, was told 15 to 20 minutes every time, they were short staff, only one room available for consultation. Once we were seen to of 20 minutes for both consultations, with no xrays. The Office Manager, Maria (I think that was her title) she never introduced herself, informed me they need to send my information to the person responsible for insurance verification and it would take about 4 weeks as the forms need to be send via mail. One of my daughters asked regular mail, I was explaining to her what she was saying, Maria was overhearing the conversation and began to say she was offended I was making fun of her, over the comment of regular mail. After wasting 2.5 hours of my time, with no treatment course, she was offended by a conversation tjat had nothing to do with her. What a joke.I have called the corporate office several times, left message with the public relations person and to this day no call back.I would never go back to this place, it is a joke.

The ENTIRE staff were amazing, from the moment I arrived! Their professionalism and care stood out immediately, including all the procedures to maintain a sterile environment for everyone. It took my fear away immediately and I would refer everyone to West Coast Dental!

Had to wait so long for a consultation, when they took my son to the room he was waiting in the room for an hr. he had his app. At 4pm and barely got out 6:21pm not worth the consultation

Worst experience of my life!!! I was referred to West coast dental by my dentist for 3 tooth extractions. Dr Sunwood Choi is incredibly cold and uncaring orthodontist I have ever met, I was so desperate to get these teeth out I put up with a 2 1/2 hour wait and cold staff, he never approached me to explain the procedure or talk with me prior. I was already crying by the time he walked up to me, quick intro and bam shoved the needle in my mouth several times as I screamed and kicked. He never check to see if I was numb enough before he tired pulling .I left there devastated. In shock and still in so much pain.never again ! He should not be allowed to practice!

Another version of Western Dental. Get as many in as possible and they don’t care how long you wait! Your time means nothing to them as long as they get your money.

My appointment was at 3 o’clock Waited for almost 2 hours standing outside to be seen, then they tried to do some X rays on me when i told them twice I’m pregnant and if i didnt ask them if its ok to do the X-rays on me they would have done it anyway. I really dont get whats the purpose of the appointment if you never see the patient at the time of the appointment??Plus they would make you wait at least 2 to 3 hours and sometimes they don’t even see you at all after you’ve been waiting that long and they would forget about you even though you’re inside their facility. SmhDont want to mention how rude and unprofessional the front disk are.Save yourself a lot of time and go to a professional dentist.

I’ve been coming to this dentist for 3 years. I don’t recommend having your wisdom teeth removed here without going under because I still remember wiggling in the chair during that process 3 years ago. The cleanings are very affordable but be prepared to spend time sitting in the chair. The wait is worth it though because doctor is very thorough during her examinations!

Everyone is so nice and professional at all times. They are extremely sensitive to any and all your concerns or any question you may have. Outstanding!

I have been going to this dentist for many years. She is wonderful, but I always have to wait 45-60+ min...always. when I sign in theres always 3-4 people scheduled for the same appt time, but only one doctor. I always ask if they are running behind. One day I just left because of a very long wait, today I was told they werent busy, so it would be on time. My appt was at 10. Didnt happen. Dentist saw me at 11:15. They do good work, but the dentist is overworked and has to jump back and forth to patients. Unfortunately, I will have to find another dentist.

Today i visited this place for extractions. I understand the covid 19 situation and all but was very hot waiting an hour outside in direct sunlight with no shade what so ever especially seeing the elderly out there. That was my first issue. The 2nd was the girls working the front desk/paperwork, they were rude. I called 15mins ahead to let them know Ill be late due to traffic on beach blvd, and the girl had an attitude saying fine and hung up. In my opinion they should treat people kindly until they get out of hand otherwise theres no reason for it.(treat me with respect and Ill give you respect), (respect is earned not given). Upon arrival being the only one there at the time. Everyone showed up after and again in my opinion I felt like they were rude. I dont see any reason to be, these people ask simply questions about the paper work as well as their appointments. They want you to sign your paperwork and it states initial that youve been warned about your surgery ect type stuff when you werent Really. No one spoke to me about my surgery or anything Ive went in there knowing due to a previous situation with my prior dentist but for the ones who havent they should be understanding. I think they need NEW staff for the front desk period these were my main issues. As for the actual dr. He was nice,informative, and quick.

I appreciate the oral surgeon of being so calm and collective, and letting me know as a patient that everything is going to be okay.However, there’s a receptionist that I did not appreciate when they were going over bone grafts before the procedure. The way she explained it to me was very vague and didn’t seem to know what she was trying to say. For that she would need more training on how she needs to talk to patients.

My husband and have been coming here for years We moved to Pasadena 3 years ago. We will still drive to this dental office because thats how much we love it. We always have a great experience. Everyone is always super nice. Especially the 2 female dentists here. They always explain everything thoroughly and no question is ever dumb enough. Hard to find a great dental office. So when we do...we stick with it.

I checked on my dental insurance website and then called this company. I went into detail of my history with the representative on the phone.. I have an excruciating toothache from a wisdom tooth that needs to be extracted. I get there and a very snobby receptionist told me that she doesnt know who told me I would be seen but Im not, they arent even willing to look at it regardless of the office being a participating dentist. I have never been treated that way. I had brain surgery a few months ago and my doctors gave the ok to remove it. She refused to see me. Beyond disappointing 😞.

Worst experience ever with m the kids dentist and the assistant that did my sons cleaning was extremely rude definitely going to change dentist.

Had an appointment at 12 and had to wait 40 mins just to go inside. The receptionist gave everyone paperwork to fill out except me. I had to go ask her after 30 mins.After that, they had me waiting an hour inside until they finally did the teeth cleaning. It took 15 mins to actually clean my teeth. Why not schedule only 3 or 4 people per hour instead of cramming everyone in even when there arent enough dentists?My previous appointment went smoothly. Short time & friendly staff. Ill give them another chance in hopes that this is just a covid issue.

Employees are all very helpful.

The whole team is outstanding. They are very patient with my complicated process , office is run very smoothly and efficient. I couldn’t be happier with the results.

Not a welcoming environment. Staff must be overworked to not be compassionate or considerate. One of the staff members did take the time to listen to my concerns but the majority of the staff appeared to be aggressive in their sales tactics. If you aren’t paying out of pocket, they treat you secondary. This is not reflected on dr. Chou who did a great job with my wisdom tooth extraction but his staff refused to listen to my concerns. I wasnt given the right prescription and now I’m in unbearable pain. The place also seemed to be over crowded with patients. Sharing a room with other patients too. Front desk do not wear their mask properly either. Don’t feel safe coming back to this office.

Everyone at West Coast Dental is extremely nice, courteous, and very professional. They are the type of people that I prefer to do business with. Although this is a very early survey for me I can say with confidence that if the experience stays the same as it has so far, I would not hesitate to highly recommend them, Im sure I will be doing another survey soon so tune back in for the update.

Great experience ! Everybody is always nice and caring ! Very clean and they explain everything clearly with no pressure on you!’ Great job guys! :)

The preparation for the x-ray was very nice. I had a good experience with my x-rays. The exam was gentle and the cleaning was all most comfortable.My overall experience was good.

This has not happened to me once, or twice but multiple times I have an appointment scheduled weeks in advance and they make me wait 45 minutes to and hour before I’m called in, it’s ridiculous.

I am so impressed by this place! I haven’t seen a dentist in a couple years so I was feeling nervous when I arrived. I was seen less than 15 minutes after I arrived. I quickly got some xrays and was seen by a Dentist soon after to discuss treatments. I needed some work so I was prepped for a root canal, the doctor was VERY gentle with me when giving me the shots of novacaine and the root canal was quick and painless. The whole experience far exceeded my expectations, everyone was SO friendly and the office was very clean and strictly following COVID-19 safety protocol. I know I definitely won’t be nervous for my next appointment in a few weeks!

Dr Pam is the best she’s so gentle and caring love her the whole staff is really friendly and nice clean office the girls in the front are great I highly recommend this dentist am really pleased with my service

Was there for 2 hours and 25 min for a cleaning and irrigation (inflammed gums) sure i had to renew my insurance info, but still wait was too long and it was the same 6 months ago(about 2 hours to get outta there)

Absolutely the best experience I have had with a children’s dentist!! My daughter had some treatment needed the Dr and staff where amazing they explained everything thoroughly and made my daughter feel so comfortable during the entire procedure! I highly recommend this office for all family’s adults and children! Everything is done in the office! You never have to be referred out for anything! Thank you west coast dental of Buena Park for your great service !!

The women of the office were true professional angels. I was truly comfortable their.. And Dr. Choi...thee best oral Surgeon there is.. The bomb dot com.thanks for being the best and many blessings to you...

They rarely honor appointment times. I waited over an hour to be seen, arriving 10 minutes prior to my appointment. This happens multiple times; no consideration of people’s time.

I am very pleased with the service all staff is caring, Dr Pan is great.

We are first time patients to this office I was assigned by Delta care insurance company so I decided to give them a try. My husband cracked his tooth and was in severe pain when I called and let them know the the lady said no problem he’s going to be very well taken care of . I made the appointment for today at 4 PM I even drove there to meet him so I could fill out the paperwork. He was called in and in less than 45 mins he came out with a prescription and no extraction he was told that there was no oral surgeon to do the extraction . I’m confused because if I made appointment with the dentist why couldn’t the dentist do the extraction and then they give him an appointment for the following Thursday for the extraction it was a big disappointment and a waste of time!

Awesome staff!!! Service with a smile, which isn’t always the easiest with so many people to get to. Very efficient processing, pleasant people and genuine customer service. I have to go back and see them for another appointment, and I can say that they make feel good about having to go to the dentist.

Always receive excellent treatment. Professional staff that all seem to have been there a long time. It seems everyone is well trained and they work together well. I think they can be trusted to provide the care needed by their patients.

I let them know from the beginning I am coming in for a filling that fell out. They do all the photos they need and seat me in a room where I waited 35 minutes before the doctor came in. She spends ~15 minutes checking my teeth then tells me the work that needs to be done. I said Ill wait on everything else that needs to be done, I just want my filling done for now. Well its now lunch time so I cant be helped until after 2 pm, when I have work. They said a filling wouldve less than 30 minutes. Wonder where that 30 minutes couldve come from. I scheduled an appointment for 11 am thinking 3 hours is enough to get my filling replaced. Guess 3 hours for a filling is not long enough.

Ive been going to WCD for many years. They always provide state of the art dental care. I recommend them to anyone.

I found everyone to be so nice. Thank you all.

What a waste of time. Where do I even start... ok first, how are you going to not verify someone’s insurance until they come in for their appointment, then make them pay out of pocket for the visit when they had enough time to just call my insurance while they were open?! I’m getting a refund for that, so it’s okay but a huge inconvenience. Next, they take my xrays and schedule me another appointment the next week just for me to come in and tell me they can’t do the work. Why didn’t they just say that at the X-ray appointment??! I was in pain and needed help ASAP and they wasted over a week of my time giving me the run around. Lastly, both visits I came in early for my appointments and still had to wait 45 mins the first time and 30 mins the second time to be seen. Seriously just don’t waste your time here. Worst dentist I’ve ever been to. Still waiting on my refund too.

I had a great experience. The front office was exceptional! They were very thorough & explained all the procedures. The dentist answered all my questions. I would recommend the office to all my friends & family!

Worst dentist Ive ever had. 9 out of 10 times my appointments run about and hour late. They never, ever take me in on time. Then they make me wait in a room another 20-30 minutes.My daughter has braces through this place and she tells me that theyre no compassion . They dont talk or ask how shes feeling. Sometimes she doesnt even know of shes done because they dont say anything to her.Also, theres no communication between their oral surgeon, dentist or orthodontist.I the parent have to ask so many questions before I get an answer, its like they dont know.I DO NOT RECOMMEND THIS PLACE! HONESTLY YOULL REGRET IT.

Garbage 🗑. They dont care about the customer. All this people care about is $money$ poor service they dont want to help customers.

Evey appointment weve made for the last 2 years has never been on time. We waited at least 30mins or more for my son to get called. Also, other patients were upset as well because of the wait. Some even rescheduled. Horrible Horrible Horrible! Not referring anyone to this place. Not even my worse enemy!Frustrated from Day 1! All these reviews with 3 more ratings are all lies!

I highly recommend this dentist. I took my my 3 year old daughter here for her 1st dental visit. My daughter has autism and possibly ADHD (too young to diagnose). The young lady at the front scheduled her with the specialist. They let her get familiar with the tools before they even started. They were friendly. I was scared as I was waiting, but walked out with relief.

Today was my first time visiting West Coast Dental in Buena Park. I was very pleased with the location of the facility as well as the professional services of all staff from the front office, dental assistant (Angel) and the dentist. The wait time was minimal. They were understanding of my dental concerns and reviewed payment options with me. I will be going back and definitely refer anyone who is looking for a good dentist to visit West Coast Dental.

Everyone that has worked on me have been very nice. Since I have a neck problem they always make sure I am comfortable. They understood my view of things and explained things to me when I wasnt sure of theres. The nurses are so incredibly caring they do not treat you as a $sign they treat you with respect.I would recommend this office for any dental needs

The oral surgeon and assistant were so fast and thorough, and made me feel as comfortable as I could be for a wisdom teeth removal. This office as a whole has been mostly great, there was a scheduling mishap with this appointment, however, but luckily they were still able to fit me on the same day and time that I was originally supposed to be scheduled for, so I really appreciated that! My whole family will be coming to this dental office and I definitely recommend them!

The staff at West Coast Dental were Amazing, kind courtious, professional, considerate, caring, affordable, efficiently fast, concerned about my pain. They made every part of this process so easy. They are now my primary Dentist... I look forward to my next visit! Edward Sullivan...

Great service completely professional the assistants and Dr were very nice and spoke in genuine concern for the patient

Great customer service. Very knowledgeable dentists. Very friendly and sweet dental assistants that make you feel so comfortable.

So I thought I was only going for a panoramic X-ray and get to schedule an appointment but I ended up with two lower wisdom teeth extracted! Though the whole process was nerve wrecking, the oral surgeon made it very quick and less painful. Great staff and very clean environment. Definitely recommend them. Thank you guys!!

I waited for about 35 minutes after signing in to be called back. When i was called back it was another 30 before the doctor came in. There were several people coming in and out of the room and none of them said anything to me which was awkward. Tooth extraction was fast, doctor seemed ok, but no further instructions were given about after care. I ended up googling everything.

Very nice people. Was out quickly.

Very welcoming athmosphere. Extremely friendly, professionals. Good advice on my dental needs and concerns. Sebastian x-ray technician was very gentle and patient. Nora was excellent in explaining my options and what my insurance plan cover. I feel like I have found my dental home. Thank you West Coast Dental in Buena Park.

Got a tooth extracted. Clean office. Staff could have been friendlier. Physician knows what theyre doing. Solid place.

My appt was at 9 literally right when they opened. I wasn’t see. Until 10. When I asked what was the hold up and why it was taking so long I was told they were running behind....so what’s the purpose of scheduling if I’m waiting for an hour to be seen? And your running behind at opening?

These people are absolute scammers. They wanted to charge me over $700 for each filling WITH INSURANCE. Also I suggest you never give them your contact info because they will bombard you with incessant emails and text messages even if you unsubscribe.

After over 30 years of working in the dental industry, I must say I am very impressed and happy with West Coast Dental. I am a retired dental assistant, and I can’t help but be very picky when it comes to dentists and offices. But every time I got to West Coast Dental, I know that my family and I are in good hands. I recommend the dentists, the facility and the staff.I suggest West Coast Dental if you want a reliable family dentist. I take all of my children and my husband to West Coast Dental to receive our regular cleanings, exams and x-rays. Thankfully, our entire family had good teeth because they know how to brush, floss and we visit the dentist on a regular basis. But if one of us ever needed anything major, it’s good to know that West Coast Dental has the experience and dentists to handle cosmetic surgery and major procedures that would otherwise be outsourced to a different office.

When arriving for our appointment receptionist was not welcoming at all. We weren’t greeted by anyone actually. Receptionist looked irritated about having to help us and in a rush. Atmosphere seemed a little tense. Unfortunately we were referred here. No i wouldnt drive out here for a another visit.

The last two visits where great, appointment was punctual. I would stay away from booking later appointments in the day, on other occasions we waited over 45 minutes to be called in and still not treated for another 15 minutes. Office tends to overbook, at times there are not enough chairs to sit.

They are great people there have been to a few other places and felt like I was just a number all they wanted was for me to finance my dental work . But not here they worked with the insurance company and got things approved that no body did . Go here you wont regret it

Friendly and professional staff. Its been my 3rd of 4th time ththe, and I have the feeling they know me and remember me each time. On top the doctor is amazing. She is soft and gentle. I have had multiple bad experience before her at other places. I am sticking with her now! Definitely recommending her if you are looking for someone honest who is not trying to sell you things you dont need.

Came in today to have a teeth temporarily repaired. The made me wait a long time fill out long forms then after everything they tried to screw me and my insurance. Fruadsters!!!

Awesome. Great professional staff. Thank you Lily for your patience and help very comforting.

Horrible front desk and wait times! Even after making appointments they still make you wait more than an hour because supposedly they are behind. It’s been months and they are always behind. Every appointment.. choose a better dentist office

Highly disappointing. Don’t go there. When I called they said $59 for general cleaning. Once inside the facility they came with a list of proposals costing $900 to $1100. When I insisted I just want general cleaning they asked for $119 extra. I lost my $59 because they charged me as soon as I entered. This was a red flag that I should have noticed. If anyone charges you before rendering services, they are going to scam you. I didn’t use my insurance so that was not a copay.

Great place never have to wait to long the staff is friendly always honest

We had an appointment scheduled for the last 6 weeks and on 10/19/18 they called to confirm the appointment for 10/23/18 at 3 pm my daughter hasn’t been eating the whole day , not even in school and then at 15 :35 we where finally called in and then they said we have to set a new appointment for the extraction, witch we were supposed to do today. This is the worst unorganized dental office I’ve ever seen. Don’t recommend it at all!! Specially the Manager Mellisa she is not helping at all, she went in here office-and texted instead of fixing the issue they created. Don’t go there, go somewhere else it’s better

I had Two teeth removed 2day. The doctor was so unbelievably quick. A total pro. I was so scared and shaking but after he numbed me it was all over. And I felt silly I got so worked up for nothing. Really Great staff, understanding and gentle. I was really scared going but they walk you thru whats going on and very sincere. I totally recommend.

My husband has new insurance and we had to choose a different orthodontist for my daughter. When I called to make an appointment I asked if and informed that my daughter is in the process of treatment already with denti-cal. My husband just got dental insurance thru his employer can we use this insurance for my daughters braces. Both the insurance company and the scheduler told me we could. We go to our visit thats not the case. The office manager said she could tell me this bc she knows and the person scheduling may just know general care.... ummm... Your scheduler should not be scheduling for your orthodontist if they do not know insurance policies. The visit was pointless if we cant use our dental insurance. And I was told we have to apply for care credit first and get denied before we are given another option however with the second option we pay 300 down and 220 a month. Why would you schedule patients and not inform them that they cant use their insurance? Dnt you have people checking insurances and authorizations before patient visits?

They took me in right away. All the people are very kind. I have not had my procedure yet but feel like they are more than compatent to help me fi ish. While I would love to rate them a 5 stars Id hAve to have them work on my issues first.3. My mouth is killing me. They offered mef over the counter medicine after getting 6 teeth pulled. So no Im not happy.

Several months ago I needed an emergency root canal done. I was having an extremely sharp pain and was unable to see my own dentist the next day. I called 1800 dental to make an appointment with any local dentist available the next morning and found this dental group. When I arrived I signed papers and was seen within mins. I sat down and was immediately assisted by the nicest dentist ever, she assured me the pain will subside after she worked on my tooth. And the pain went away. The entire staff at this location is amazing they are always willing to help. Several reviews entail a different story which states they dont pick up the phone or that they make you wait when you have an appointment but that is simply not true and I say this with confidence because Ive been in and out of the office constantly. Now the reason I am not giving this company 5/5 stars is because of the fact that the billing aspect of this company is a bit on the high end. I say this because before the dentist is able to perform any dental procedures there is a lady who comes and explains to you your payment options and of all the times if encountered this lady I have felt pressured to sway into procedures I can not afford and feel as though she talks down to me when I dont opt to obtaining said procedures. But besides that aspect this location is great.