We have been taking our daughter here for a year now. It has been difficult to schedule visits with our doctor due to Banner Health’s scheduling system. It is unnecessary to be waiting for months to see our doctor for an appointment. Next, if banner health has a policy for only one parent at a time in the room make sure all of your employees know it. We have lost money because we plan to take time away from our job to come together only to have one of us thrown out of this office. And the last thing that is the deal breaker is we have had questions in the past to ask the doctor similar to,”should we get a Covid test for our daughter?” These simple questions apparently can not be answered by anyone with out a full visit and co-pay. We are done with this facility for we now have other places that will take better care of our family.

From the moment you walk into the place the vibe is that no one wants to help you and youre mere presence is an annoyance. The front desk receptionist moves at a snails place and has seemed to offend almost everyone she has come in contact with - shes just rude (her name is Monica). No customer service. She gave me her email to send a form to and didnt realize it was case sensitive so it bounced back...I proactively removed the caps and went back to ask her if shes received it since I had been sitting there for over 20min and she said she doesnt know and want going to check. So rude, so slow and inefficient - sad because this is the first interaction people have when visiting this establishment. Im sure the doctors are great but the front office is the face of an office and this is not the way I would want my business to be

Im so frustrated with Dr Willis. The communication is horrible and Dr Willis doesnt take the time to truly read the message. We never receive a call back and this has happened several times. HORRIBLE CARE and this tells me we are just another number and not good quality care. We deserve good care as patients, Banner Health hasnt done this for us. Therefore, I will no longer take my family to Banner Verrado with Dr WILLIS

Doesn’t help at all to refer you to an specialist the worst Doctor David Virgil, MD he gives you pep talks that you are not old. Waits until you are really sick and tells you to go to the Emergency Room

Very professional and polite staff!!! Dr. Virgil is the best doctor Ive ever had and he also treats my wife!!! He is the only Doctor I will travel around the globe 🌎 to be seen by!!! He is very professional and bedside manner is flawless!!! I hope to have him as our family Doctor for many years to come!!!

Terrible. Poor customer service. The women in front having their own conversation. No one tells you anything. They raced through my entire exam without explaining anything. My lab results took longer than expected. When they finally did call to review my health they couldnt even explain my diagnosis. These people dont help anyone! Go somewhere else! They have a low rating for a reason. Will definitely not be back.

This is the WORST place to trust with your health. They are rude and absolutely disinterested in helping others. I would NEVER trust these “professionals” with my health or my family’s health. They do not return phone calls or emails, they close early and do not answer their phone during business hours, and frankly, the bad attitude of each employee is too much to take. Cheyenne is rude and unwilling to help at the front desk, and the nurse assistant I saw had the same bad attitude. DO NOT trust this office with your health, or the health of anyone else you know and love. They should not be in the business of helping others.

I came here for the first time and was very pleased with my care. I came to see Randi Herman. Everyone in the office was so sweet! I had about 2 people apologize for the wait after about 5 minutes! I told them I was so grateful as most practices have a 45 min wait. I also am very grateful for their efficiency and level of skill with their blood draw. Randi was very nice, I was a simple case of a wellness exam so it went smoothly.

Communication is abysmal. I have switched between 2 physicians in this practice and neither of them have had any urgency to reach out to me when I have had concerns or questions using their messaging system. I have had to spend almost a week waiting to hear anything back and the front office has to relay information back.

Love the Doctors there! Very knowledgeable! Very friendly!

Very disappointing. I went in because I hurt my back at work from lifting 50lbs boxes and all I wanted was a doctors note that will tell my work I was badly injured from lifting heavy boxes, but no they said I needed to see a physical therapist in order for them to make me a note and it took them a whole MONTH to get me to see a physical therapist and at this point I’m in pain working almost every single day with 50lbs boxes and then I go he tells me I’m too weak, he sends them my results and I call Banner to see if they got them and they said no... and then they tell me it’s going to take days for them to get my results. At this point I’m furious, I’ve been waiting patiently for a whole MONTH. I’m tired and in pain. They then tell me I need to make an appointment just so they can give me a doctors note and guess what I have to wait. All this back and forth just for a damn doctors note. This clinic is awful I recommend not coming here.

Dr. Pyle is amazing but I dont know about the front staff. No one seem to be able to help me with my bill from April. I was told that I owe $352 but it was a routine visit that was cover 100% through my insurance. When I called my insurance they told me that the billing department send it to them as the doctor been out of network. After finding out the issue when I called them they told me they couldnt help me because is was send to collections. A VISIT THAT WAS 100% COVER WAS SEND TO COLLECTIONS SOMEONE IS NOT DOING THEIR JOB RIGHT. Let see if the manager calls me after this review to try to help me. So before paying any bills call the insurance to make sure you really owe that amount.

The doctors, nurses, and staff who work at the Banner Verrado facility are AMAZING! They are caring, compassionate, and knowledgeable. Taking care of patients is there top priority and they do this very well. Im so thankful to have found them and gladly refer my friends and family members to be treated here.

Back in November my family and I tested positive for Covid. We went to the Banner in Litchfield Park which by the way they were amazing. After i had quarantine and had about 3 more days symptoms free. I called this office for an appointment, because I was in pain, had nothing to do with covid symptoms. When I called in I told the girl what was wrong and she asked me the usual questions regarding Covid, I told her I had tested positive and that I was symptom free and i had passed the quarantine time frame. She got me scheduled. I show up to my appointment and the girl at the entrance asks me the same questions. I let her lnow everything. She then tells me let me see if they can see you. She texted the Doctor and they said no because now I had to be 7 days symptom free. Mind you I am symptom free and was going in for something totally different.I just called yesterday to see if I could take my older son in because he needed a release form filled out so he can play sports again. The form had about 5 check off questions. He did not need to be checked at all because they had done that at the Litchfield office when he went for his 2nd Covid test. Mind you we had Covid at the beginning of November and we are in December. The girl told me she had nothing with Dr Pyle, but if I wanted to see someone else? I said that was fine so she scheduled me with Dr Willis at 8am, but then she comes up with sorry it seems it shows it is double booked. She called the office to see what happened. She comes back on the line and says the clinic will call me right backAbout 5 tob10 minutes I get a call back with them saying they had nothing available, that maybe tomorrow or next week. I needed the form for yesterday. I was so upset, because it seems that just because we had Covid we cant get an appointment. Everything changes as soon as we say we had Covid. I ended up driving to the Litchfield office and the girl at the front desk filled it out and had the Doctor sign. In less than 5 minutes we were out. No need to see a Doctor. I will be searching for a new Clinic.

I have seen Dr David Virgil multiple times. He is above an beyond a exceptional great dr. He listens to you an makes treatment recommendations. I am very pleased an thankful to have him as my primary care physician. Very good an professional bedside manners an is cary an listens to patients concerns. Thank you Dr David Virgil

I had a bit of miscommunication with the front girl about my insurance when I was last there. I called back when I got home and spoke with Oscar he was so wonderful, he fixed the situation I had and did it very quickly. I absolutely love this office and was beyond pleased with Oscar and his care for the people that go there. I would also like to say Dr. Virgil is a great doctor and truly cares about his patients. I highly recommend this office and all the staff.

I loved the doctor my son saw, but the nurses never seemed to know what they were doing or saying. The receptionists were always rude to us! I have never hated a doctors office so much!

Horrible!! Experience for our first time visit..Dont plan on going back! Front Staff Service is very unprofessional, rude, not helpful, and not a friendly staff...every thing about this office its bad..I dont recommend this clinic for your health care or your children. THEY DONT CARE FOR YOUR HEALTH OR YOUR CARE. I WILL DEFINITELY REPORT THEM TO HEALTH SERVICES STATE OF ARIZONA.

Dr. Pyle has absolutely no bedside manner, when I tried to explain to him what was wrong with my newborn he constantly cut me off and didnt let me finish and rushed us out. When my husband tried asking him questions regarding formula all he said was I dont know go see a specialist thats why we have them. Couldnt answer any of our questions, very rude and unwilling to listen.

This location is getting too busy. They advertise they have same-day and walk-in appointments but every time I call there is never anything available. I get the same speech about calling the next day right when they open to see if something is available. The girl doesnt even look in the computer. She just answers the phone and goes right into her spiel. Maybe they should have someone that only sees same day appointments. I work for a health care center and if a patient called asking for a same day appointment we would get up and walk over to the doctor to personally ask if the patient can be fit in. This office never does that. Even if you want a regular appointment you have to book at least two months in advance unless you want an appointment between 7 and 8 am. That doesnt work if you have kids that need to get to school. They definitely need a second pediatrician. Someone that works Fridays would be great since one of the school systems in Buckeye doesnt have school on Fridays. That would be helpful to a lot of families so the kids dont have to be pulled out of school for a doctors appointment. My family has been coming to this location for three years now and its really gotten bad over the last year.

This is hands down the best clinic me and my daughter have been too and we plan on staying for a very long time! Dr. Randi is always so nice and honest and makes you feel super comfortable when you come in to see her and I never had any issues with appointments. They are always so punctual and call me back at appointment time. Same with my daughter ! She is seen by pediatrician Dr. Pyles and he is the sweetest and always tries his best to make my daughter super comfortable to make the appointment go smoothly and he succeeds every single time! I have no issues with appointments with my daughter either! We had one time where he was totally booked and my daughter had a cold but he made sure to send us to another location and be seen as supposed to and that was great 🙌🏻 This facility is really 5 stars!

The NP (Kim) is amazing. She is friendly, down to earth, and actually discusses your problem with you. There was no rush because she was over booked or running behind - she made the time for you. If you havent seen her, you should! I request to only see her.

Dr. Willis is the worst dr I have ever encountered. Absolutely no bedside manner. It’s obvious you are just a number and she doesn’t care about your health. You are simply a number and she wants to get you out as soon as possible to move onto the next poor patient.

Ive been with the practice four years now, and I absolutely love it. My doctors care about me and it shows in how much time they spend getting a holistic picture of personal health. More than once they and the office staff have gone far out of their way to help. I would highly recommend them to anyone!

Very difficult to get an appointment with our pediatrician. He is overbooked. Last time we came it was a family doctor who was terrible. With sick 1-year old I had to wait for almost 50 minutes in the exam room to see the doctor. When she came she spent as little time with me and my child as she could that I still had questions after she left the room and had to send a nurse to clarify the info from the doctor for me. I complained at the reception.. they took my info and promised that a supervisor would give me a call. Never happened...,very upsetting.

Dr. Ventura and Dr. Virgil are great! Both have a fabulous bedside manner, take my concerns very serious, and are very thorough.Ive been going to this office since it opened and have seen several different doctors in the practice. With the exception of the Pediatrician, Dr. Pyle, Ive typically had a good experience; my son had a horrible experience with Dr. Pyle a couple years ago and we never returned to see him. With the recent addition of more practitioners, which was well over due, the wait time for appointments has improved.

My doctors complete disregard for my well being nearly cost me my life. This may sound dramatic, and I wish it were. I will not get into specifics here as I am currently considering filing a complaint with the state medical board. My sole intention is to hopefully make someone think twice before trusting their health care professionals.The above issue aside, let me just say that when a doctor comes into the room and is sickeningly sweet to you, dont buy into it. Ones level of sweetness and trying to act like your buddy is certainly no indicator of their level of skill, empathy, or professionalism.As patients, were too quick to place our trust in the wrong hands. It is my opinion, due to my experiences, that placing ones trust in this clinic is placing their trust in the wrong hands.

Dr. Virgil is incredible! I am a very unique case as I have a rare neurological condition as well as a very long list of other issues that someone my age should not be experiencing. He is the first Dr in 4 years of constant appointments and questions and begging for answers that has treated me like a human being and genuinely cares about what Im going through and how or if were making progress. Hes the first Dr Ive seen that hasnt written me off as needing a psychiatrist and antidepressants because its all in my head. He takes the time to listen to me and actually checks out every new symptom that Im developing instead of having the idea that Im just a crazy person or a hypochondriac or whatever and sending me on my way without answers. If I could give him more stars I totally would! And I would recommend him to everyone I know! Hes literally a God Send as I have seen other providers in this office (who have since moved on) that treated me poorly as well. My 5 stars are for Dr Virgil but the other staff have been pretty great too!

My mother and I have gone to Banner Health Verrado for over 4 years. We have been exceptional satisfied. It is very helpful to have a Lab in there office. It is a bit out of the way but I would travel any reasonable distance to get the quality care and obvious concern for there patients. Thank you for being there for us.

Saw Dr. Virgil for acupuncture. Almost immediately the pain I had from my shoulder and down my bicep was GONE. He explained everything throughly about what he was doing and why. It’s not always about pills but alternate therapy and Dr Virgil is top!

The location is ideal, the staff is great and the nurses are great. But the doctor Jennifer Willis is very unprofessional. I am there for continuing care from my doctor which is now too far. I have all my documents and medical records on hand for verification. But she insists I should go see all the specialists in their network all over again just so she can treat me. I went from the best doctors on the east side to farmland Buckeye doctors. What a joke! Looks like I will be driving an hour to see my doctor again.

I have never had a problem with this health center! I delivered at Banner Estrella hospital, and I have had all of my sons check ups here, and have had no problems whatsoever. The staff are incredibly kind, and Dr Pyle is the best! Im not sure why they have any less than 5 stars. I have never had any trouble making my sons appointments.

Horrible. I’ve had nothing but terrible experiences with my physician, Dr Willis. Good luck getting in to be seen without waiting at least two weeks, even if it needs immediate attention. They don’t care, they are all booked. She doesn’t have the authorization to prescribe certain medications and isn’t certified for some procedures, so then you’d have to wait even longer to be scheduled with a different provider in the office. I got a phone call to schedule a procedure within a week, schedulers words, but then couldn’t fit me in for nine weeks. NINE! They never return phone calls, I’ve left several messages with staff about bad side effects from a medication and needing a different prescription, nobody calls me back. It feels like she sees her patients as just a number, doesn’t really address concerns. Also, it took them 3 weeks to give me results from my bloodwork but only after I kept calling and asking for the results. They didn’t even call, just sent over an email. I’ve read some people have no problems at this office, but that is not the case for me.Adding an update in reference to the return phone call I’ve been expecting after experiencing bad side effects and needing a new script. Keep in mind they even had one of the messages I left labeled as Urgent.I called again yesterday to get answers and they assured me I’d receive a call later that day, I didn’t. So I called today and they said my provider is out but another provider replied to the message and said to stop taking medication and call my pcp. Nobody notified me of his reply and I don’t believe they were even going to. Also, I need a different medication and have been trying to get in touch with my pcp with no success. So, do I not receive medical care because my doctor is “out for the week” ?

Dr. Pyle is unprofessional, careless, and egotistical. He diagnosed my child with a life-long condition and then refused to refill the prescription to treat that condition. Dont take your children to him. He could care less that my child will suffer without the medication. I will have to seek urgent treatment for my child because of him. Go elsewhere!UPDATE: Dr. Pyles MA (the same one who refused to let me speak to the office manager and refused to give me a contract number for her) just called MY NUMBER asking to speak to the parent of JOSE. THESE PEOPLE CANNOT GET IT TOGETHER AND ARE SO VERY UNPROFESSIONAL.

One star is generous. Dr Pyle is amazing when you get in the room but making appointments is impossible - unless it’s a hospital required follow up and all of a sudden they can get you in for an appointment when they couldn’t two days before. Office staff is also unable to respond to messages and send forms and like to argue you instead of give it to you when you show up to get it. I’ve had to cancel future appointments and I don’t care if the only pediatrician accepting new parents is in Queen Creek, for my son’s safety and the sake of my job, we have to move offices.

We have been taking our 3 year old son to Dr. Pyle since he was born, and have been satisfied with the service. They are very busy, so sometimes they cant schedule his checkups until a few weeks past when he hits the age for the checkup. When our second son was born we decided we would try out a different pediatrician and see if we liked them any better, but we had a horrible experience. We went back to Dr. Pyle for checkups for both children and were very pleased. We have decided not to vaccinate anymore, and he was very respectful of our decision. He was very thorough with both children, and patient with my oldest who screamed and fought during his examination. If you can have patience with their scheduling this is a great place to go.

I love this facility. Dr Willis is excellent and the staff are great. Location is so convenient!!!

Dr Willis, ...... What can I say 2 appointments because I couldnt get an appointment with Dr Virgil ( who is awesome ) .... She has a revolting bed side manner. She rushed the appointment, is judgemental and Lazy.Before seeing me there was no obvious attempt to read my file. She knew nothing about me and without bothering to read my med Docs gave me another lecture. The first appointment was for my son and lectured me about his care. I have now asked never to be booked to see her again. I could have got better care from a drop in clinic as apposed to waiting 2 weeks to see this Doctor....if your doctors are too busy to know the medical history of their patients its time to lessen the load but if this is a case of her not bothering to know .... Work in a drop in clinic not a family practice.

Sent me a dear John letter threatening to ban me from their clinics because I missed one appointment. I talked to someone immediately after I missed it and explained why I was unable to make it. The doctor was pleasant. I felt like the wait was really long, about 30 minutes. I find it hard to believe it sets them back much if someone misses an appointment, that means someone is lucky to get called back sooner. They dont have to worry because I wont be back. The office visit fee was expensive.

I just called to see if I can pay my $25 copay on Friday instead of Tuesday when I have my appointment. Angie told me that they do require $$ on the day of service. I find it interesting that a BIG hospital network like Banner is concerned this much about my $25, especially when they are going to get way MORE than this from my insurance company. I thought they would actually work with me but apparently not. I have been going here for 3 years but I may be changing.Also, the response to all of the negative reviews is the same...Patients Relations is going to be notified. I wonder if this is really what happens since the message is rather generic. If anyone has had any follow-up from Banner about their negative experience I would be interested to read what you have to write about it.

I see Dr. Willis as my primary care physician as well as Dr. Pile for my daughter. They are both fantastic and really take a great deal of time ensuring my questions and concerns are addressed. They deliver compassionate care at a very high level. Highly recommend.

They dont actually treat anything here, they just send me to other doctors who also do nothing for me.

EDITED: Wrong amount of blood was drawn the first time. Had to go back again. Very inconvenient that this happened. And if I did not insist that she get further instructions and call my dr to make sure she does it right the second time, she would have done it again exactly the same way and I would have probably had to do it again a third time. The patient should not be the one telling you what to do. She was very nice though.

I have been to the Banner Health Center Buckeye on three separate occasions and have been very satisfied with the professionalism of the staff and doctors. There knowledge was up to date and the treatment was successful. I will continue to go there and recommend it to my friends.

My 2 older boys have been going to Dr Pyle since they were born. I just had twins and tried to schedule an appointment for their 1 week check up. Unfortunately they couldnt see them until the end of the month. Because they are premies I was forced to find another doctor. I understand how busy things get, so Im not angry. I just wish all my kids could have been seen by Dr Pyle! Hes incredible!

Dr. Willis is a solid doctor, and the only one Ive seen at this facility. I would definitely recommend her if she worked at a different location.The administrative aspects of the health center are a joke. Wasnt seen within fifteen minutes of my appointment time at either of my appointments.Worse than that, was told specifically by my Dr. that she didnt need to see me on an annual basis, but then on calling in to have a prescription refilled for a run-of-the-mill inhaler was told by the receptionist that she wouldnt bother to ask the Dr. to refill the prescription because I had not been to the office in the last year. After I convinced her to let the Dr. make the decision, she told me that these requests take 48-72 hours to process. After explaining to her that this was a rescue inhaler that I needed in case of emergency, she told me to go to the emergency room.

What a shame, so many bad reviews. I just moved to the area and was going to make an appointment here due to it being convenient from my house. But with SO many bad reviews, I will continue to research for a new doctor.Shame on you Banner for allowing all these bad reviews and for those who have done reviews, thank you for sharing your experiences.

I would not recommend the Pediatrician Dr Pyle. The staff is great and the facilities are very clean and nice. Dr Pyle isnt a bad guy, but he has no bed side manor at all. I honestly dont think he likes kids. He seems to be more of an urgent care type dr. There is no assisting parents with anything other than addressing illnesses. We learned more from Dr Google than Dr Pyle regarding things like eating/sleeping habits, changes to make at different stages of our babys life, etc. Again, hes not a bad guy, but if youre looking for someone who is good with kids and actually tries to make them feel comfortable, go somewhere else. We did.

Ive been going here for a little while now. Ive never had an issue getting an appointment and the service from all staff is great. Matter of fact, I just called in to make an appointment, was never on hold, and got in the same day. I think the key is to get established. Dont wait until you have an emergency to make an appointment.

Im not happy with this office at all they cut me completely off cold Turkey off of anxiety meds with out winging me off of them like they are supposed to u can even get the meds refilled at all and three of them are the most important two is for my legs and one is for migraines and diabetes and everytime I go to get refills on those three meds I get told the dr didnt approve of them and these meds have not changed in yrs. And they have been told that they cant mess with those meds on numerous times or when they fill them its the wrong quantity they just up and change them with out u knowing at all I would not recomend them to no one ......

If I could give less than 1 star I would. I tried this place because the location is perfect for me. After connecting with Dr. Ventura, I was pleased. Then balls start dropping, calls arent returned, medications arent prescribed; one thing after the other. I call to reschedule an appointment and the next available is more than 2 months out. Today I was called to reschedule that reschedule which is another month out. That is unless I want to bee seen by a nurse practitioner- for the same fee by the way.I have called to speak with the supervisor or manager to try and work through some of the issues Ive experienced. Im still waiting for my call to be returned.Bottom line, save yourself aggravation and find another medical center. Other than Dr. Ventura, this place lacks professionals.

My experience at the facility with the Doctor and staff was good, but I have moved across the country and have been trying to get my medical records sent to my new provider. I faxed my request two weeks ago and called this morning to check the status of the request & they told me they never received it. So I resent it & was told I could check back in an hour to make sure they received it. Called back in two hours and they said I have to wait 24 hours. The headache of dealing with the incompetency and inconsistency at the Medical Records Release Office far outweighs any good things I would have to say about this healthcare center.

I have never had this much trouble getting in to see a Dr before. Schedule an appointment and wait 2 hours after the time to see anyone. What a joke.

There were a few bumps in the road at verrado on my first appt. However I was impressed on how quickly these things were resolved. I did wait a bit for the doctor but its because they take the time with each patient vs running in and out without knowing all the facts. So sure theres some wait. However i couldnt be happier with how everythkng went. From the friendly front desk people who i got to joke around with to the staff in the back. I have 0 compaints and i hate doctors office I will always go here.

If there was less than one star we will be giving that one. Today we took our 4 years old boy to check some rash he had since a few weeks. (He was seeing by Dr. Pyle a month ago for ear infection and he made a reaction to the antibiotics given) Dr said it was normal and we kept waiting to see if the rash go away, which it didn’t. Today Physician Esther saw our Son and diagnosed him with Scabies. We were shocked and doubthly since we are not infected in the house and he is having the rash for a while. We took our Son to another Bannner phisitian in Estrella and the phisitian diagnosed him with Eczema. Our kid had eczema since he was a baby.We went back to Banner Health and complaint to the Supervisor who brought Dr. Pyle. To our opinion he didn’t try to solve the problem but behaved arrogantly and made us undestrand that is ok to make mistakes and diagnose what we believe is wrong. Our kid is a human being and if that is the way they behave with patients, they have lost our trust. We expressed our opinion and he couldn’t care less. Sad to see that. Dr Pyle was our primary phisitian and Banner Health in Verado our primary health center. We will not go there again.

Leaving this review for a friend. To my knowledge this office opens at 7. Her appointment was at 7. She arrived at 7. Was told by the doctor that she needed to arrive earlier and would not see her if this ever happens again. I was with her when she made the appointment, ne er was she asked to arrive early. Everyone in this office especially the dr were rude to her. I am so thankful to not live in that area which I actually thought would have a better service....

DISAPPOINTED! Called because my daughter is in pain. They gave me an appt wednesay. They told me to call back if situation got worse. I called back a few hours later and they found a same day appointment for my daughter with Dr Pyle. A few minutes later I got a call back saying Dr cancelled cause he feels appointment needs to block more time for her issue and wanted to cancel the appointment. He refused to see her no matter what and told us to wait til Wednesday. What kind of service is this? She needs to be seen but he didnt want to invest the little time available at least to make sure she is ok. That is not very friendly. I am a teacher and I said to a parent that I am not going to teach their kid cause I do not have enough time so I rather not teach at all then I would be fired! Changing pediatricians. NOT OK!

(*Merlin at Banner is a solid guy, that said however..)Abysmal. Just shockingly bad service. They do know how to cash your insurance payments though. But hey, we have the best Medical Care in the world right?Whatever negative reviews you read here, its all true. Worst medical facility Ive ever encountered. Mostly front of the house. Different people telling you different results on MRIs. You cant talk to a doctor to discuss. But you also cant get appointments inside 3 weeks if you can even get anyone to pick up. Hell, my doctor left and they couldnt even tell me for sure if he was gone or would call me back to discuss the results of tests HE ordered. Ive been left hanging. Ive been hung up on. I get better service from disaffected teenage baristas and the guy fixing my transmission. Inexcuseable. But want your records so that you can see a different doctor?Theres a fee for that. Of course.This place is everything that is wrong with the profit engine we call medical care in this country.

Absolute joke of a practice. Impossible to get an appointment to see a doctor they must have more vacation days then workdays absolute joke stay away from this clinic. good luck if you attempt to get an appointment with in 3 to 4 weeks for a wellness check up and use your insurance money at providers an organization that cares.11/2016.... still a joke. Im moving the entire family to a place that cares.

If I could give negative stars I would. and I do hope everyone on this site does read this. first off I would like to say I have a very demanding job. I did in fact set up two appointments. one of which I tried to cancel but no one answered the damn phone. so I went along with going to the one that I know I could. THIS MORNING I get a letter in the mail stating that they will ban me from coming to their facility and getting serviced for my medical issues if I miss another appointment. first off, if I have the damn insurance Im getting seen so sit down and shut up with that noise. secondly, I didnt raise hell or act a fool in your facility to get banned from it. I missed an appointment that you guys decided to not answer your phone on. AND THIRDLY, it is illegal to deny medical attention to someone who has insurance. you guy stated in the letter that I messed up everyone elses time slot because I missed mine, but how, when I was scheduled at 7am and you guys open at 7am. You guys are the worse facility ever. I hope that whoever reads this review knows that you can sue them for denying you medical attention all because you missed an appointment in the past if you do in fact have insurance. so dont let them fool you. but now I know why you guys have really bad reviews. you guys are putting verrados name to shame and verrado is a very beautiful respectful place.

Banner corporate has placed this facility an island and left it to fail. 5 and half weeks wait for a T-Dap vaccine is rediculous. Banner was supposed to have a plan to expand this facility as the community grew. What happened, and why arent you giving this location more support? My interactions with the doctors have been great. The front desk is inept and all billing must be scrutinized. Banner corporate needs to budget for more medical staff and start planning for the expansion that they presented to the community before they opened.

Great service.

This is my second visit to this location and I am disappointed in the quality of service by the doctors. The admin staff is wonderful. My recent visit was with Dr Willis. I recently rolled my ankle which was the purpose of the visit. The doctor looked at it briefly and asked me a few questions. She then asked me if I wanted a referral for ortho visit or physical therapist. Mean while I hadnt even had an xray yet. Before I went to get the xray I explained to the aide that I had one more symptom that I needed to tell the doctor. The aide opened the door (which was right next to the nurses station) and told the doctor that I had one more thing to show the doctor. The doctor replied I am referring her to an ortho doctor so I will get with her later. Got my xray and was ushered out the door. The doctor never talked to my about my x-ray nor a referral. I received a call from the xray tech that I had nothing broken. Today I called the office to get the referral and could not get in contact with the doctor and was told that they do not have a number for me to contact her. I do not recommend wasting your time or money on this clinic.

This is a tale of 3 different experiences. I left my last job in June of 2013 & with it full medical coverage. I muddled through with limited Urgent Care coverage, which was basic & haphazard. My husband is a disabled Vet with VA medical, & has to fight for his right to decent care. In March I became eligible for Medicare. It was a battle to find a doctor with all the snowbirds in town. Ruled out anyone along the Bell Road corridor. Found Banner Health Estrella & Verrado. My asthma had really flared up & I needed a care plan. Dr. Cox @ Estrella did a great job but after a few weeks I was still struggling. Got a same day appointment with Paul Schrickel @ Verrado & what a godsend! Paul was thorough, helpful & extremely knowledgeable about asthma & allergies. Left with a page explaining each of the meds I was going to be taking along with 5 prescriptions. One was short term Prednisone, 2 for nasal allergies & 2 for asthma. Was doing much better but still not where I felt I should be. Came in to see Paul again today, who went over the regimen & we agreed we needed to up my Advair. Notice Ive said nothing about copays, being late for an appointment or other issues unrelated or out of the care providers control. If you work within the system, I guarantee you will have a positive outcome. Believe me, the care Ive received is leaps & bounds ahead of urgent care or the VA medical system!

I called in the morning to get my sick baby in right away, he had a real high fever. They got me in and said to be there in 20 min. I was sick myself. So we literally ran out the door and didnt bring anything with me. When we were leaving, the front desk person, Lisa, would not let me leave until I paid for that visit, I said thats not how my insurance works, I dont have a copay. She was sitting there arguing with me while my baby is crying and sick and Im coughing all over the place. I told her I had nothing on me anyway, and she told me I couldnt leave that I had to call someone to bring me the money, she made such a scene and embarrassed me and had no compassion for my sick baby or myself. Lisa was unprofessional and should not be in any contact with patients.

I love going to the Verrado location; it has been a blessing to have dr. Bonati as my healthcare provider.

Can NEVER get through to make an appt. If you do get through to get an appt, it wont be same day - which is generally why you are calling...you have a sick child. I have tried multiple times to give this place a chance, as we too live in Verrado, and it would be extremely convenient, but EVERY time I call, it is the same. CANT GET THROUGH. EXTREMELY DISAPPOINTING.

My family and I, we have been patients at Banner Health Verrado since 2014 and I was always satisfied with the services I received from Dr. Bonati. However, in October I started having symptoms and sought help and was switched to Dr. Ventura as Dr. Bonati left. Dr. Ventura ordered an ultrasound and explained that the office would be in touch but due to the volume of patients he took over from the physician who left, he was never able to follow up with me, but NP Paul Schrickel saw me instead. Regardless of NP Schrickel feeling a mass on my upper back and noting it in my chart. He ordered an MRI of my shoulder joint - where there is no mass, and due to the fact of him not specifying to the radiologist where I have the mass, he then ordered an MRI of my scapula - where I also dont have a mass. The MRI came back normal since I never had a mass in my shoulder joint or on my scapula, and I was told via phone from NP Schrickel that he could send me to do Physical Therapy, but that nothing is wrong with me. My symptoms were still persistent and therefore I had a second opinion which lead to an MRI of the correct area of my upper back where the radiologist found a mass which was surgically removed last week. Needless to say, I completely lost my trust in this facility, as nobody is taking responsibility for what happened and if I would have listened to NP Schrickel, I would still have a mass in my upper back, and he never apologized for his misdiagnosis or negligence. I hope that no other patient will experience what I had to experience there, basically being told I have nothing when there is something clinically wrong with a patient.

Like another of your negative reviewers complained, I just cant get you all to answer your phone to see if you are taking new patients. It is hard for a doctor to provide timely care if you cant even answer your phone without putting someone on hold for God knows how long.

Nice staff, short waits, But Dr. B impersonal puts on gloves but does not touch the pt. Frowns seems squeamish to wounds. I am moving my PCP immediately, even though they are close to me. I got real plan of care for me from a PA in Phx. Not just telling me what I told them or push pills.

Called trying to get my son in as he is struggling with his Asthma and Allergies. This is the provider for our new Meritus plan and its located where we live. While attempting to make an appt was told a few doctors were not accepting new patients and those that are taking new patients dont have any openings for over 10 days! They suggested we take him to urgent care??? Thanks for the suggestion.

Dr. Bonati left this practice and they are not making the transition smooth. Super disappointed that a practice you have gone to for years cares so little.

The worst medical office I have ever been to in my 57 years on this earth..Staff is rude and acts like they are the physicianHorrible service

Dr Bonati is one of the worst doctors Ive experienced in the west valley. I live in verrado and the location is ideal. But he over charges for his services and offers very little in return.

Love it!

Its the best place in Buckeye but its not the greatest place . You schedule your self to see a doctor and next thing you know your appointment is with a nurse practitioner you get there early for an appointment and your seen 30 to 40 minutes later . They overcharged insurance for things that are looking up on WebMD . I will have to say the facilities a clean and blood is drawn at the same place

Banner Health you suck. I went to this location today with a double ear infection (my right ear was bleeding), my arms become numb with sharp pains in them on and off throughout the day. I was very dizzy with no energy what so ever. I waited two hours to be told that they would not be able to get me into see a doctor. I explained to them my symptoms and they stated they could get a doctor to see me in two weeks.

Dont go there you will probably die staff is rude especially the ugly front lady

Awesome staff!

No openings for new patients. Established patients only.

Dr are great the scheduling in the morning is a mess..

Very unprofessional.

ALWAYS HELPFUL