TRAUMATIZING PLACE!!! they took away basic rights, would lock you in the room if you didnt want to “play” games that involves you talking about personal problems forcibly in a group! There was nurses there that was rude and felt they had “power” over kids with parents that didnt check up on them. she would ABUSE children very sick place very forceful and nasty people i HIGHLY DONT RECOMEND IF YOU ACTUALLY CARE ABOUT YOUR KID/s.

I guess Im supposed to pick my kid up this morning? Who knows. This place doesnt communicate unless its about the medication theyre pumping into my kid. No conversations at all with the psychiatrist and the nurses sound and behave like teenage girls on the phone. My child has said he had fun. Thats not what I want to hear when he is in a PSYCHIATRIC HOSPITAL!!! Insane

Stayed for two weeks and came back even more depressed than i had been when i first got admitted. only progress my therapists made were making sure i got my phone taken away in turn not benefiting me whatsoever.

Okay honestly Id say this place is pretty mediocre, but I think my opinion on it would be worse if I were actually in the adolescence ward. Yeah, I was 12 at the time but coming from a kid that dealt with anxiety, depression, SI, and self-harm the child section or whatever its called made it better because instead of dealing with kids with similar issues as me I just dealt with annoying little kids. If I were in the adolescence I think I wouldve been much more triggered and anti-social. Its a good thing there were other kids my age there. To me at least the nurses and techs were pretty good and so was my phyciatrist who I saw everyday, I only saw my therapist twice and a different girl for a family therapy. The food was okay, but I felt bad because the main lady seemed very overworked and tired, I hope shes doing well.

The worst place I have ever worked! I was told that I could take 4 days off for a family emergency. I attempted to contact Angie the floor nurse to communicate what was happening. The evening of my fathers passing, she phoned me at 9:00 pm threatening to fire me if I didn’t come in! Unbelievable! The management ruins the atmosphere here. They also promote forcing the kids in isolation rooms tied to a board!

I have been hospitalized here two times and i can say my experience was pleasent. i ended up not eating for a few days and the nurses tried to get me to eat, i finally gave in and they made me two sandwiches at 9pm when the kitchen was closed. i will say that some techs were rude but other than that i can say this was probably my favorite treatment facility.

My parents forced me to go here without my permission, i tried to talk to the nurses and tell them that i didn’t want to be there and it wouldn’t help me. they didn’t listen and they put me in a room with a 16 year old, forced me to go outside and talk about things i didn’t want to share. the only good thing about this place was some of the nurses and techs, but honestly no kid wants to share a room with a teenager and be forced into activities

I was there for 12 days. the doctors were kinda rude as were a few staff members. :/not horrible tho

This place was a waste of time. Four days after being released, my son was back in a hospital for suicidal threats, due to his depression.

Dude a staff member lowkey fought a patient and told them bad things and the staff said if we said anything we would be punished dont i mean DONT send your kid here

I was a patient there for a bit over 2 weeks and honestly i hated it sometimes at the moment but that was because i was mentally unstable. but a lot of the staff there made it better. shoutout to Sa, Kennedy, Anita and Maddy. love them all. also made some amazing friends there. ik some people had some bad experiences but it honestly depends on the staff cause i hated like 2 staff members and they made it feel like hell. and there was one experience that was horrible where i was wanting to kill myself and they put me in my room where i cried and had to wait till someone’s shift was over so they could talk to me. also my doctor there made me stay in my room for 2 days and i was only aloud to leave for meals. but overall they really helped me and i’m mentally stable so i’m very thankful that all the work i’ve done has helped.

As a former resident, I can say this place really helps. The fact that they are casual people made me feel comfortable. The staff was friendly, the nurses were efficient and the whole program was well rounded. I never felt pressure to talk about my problems and they were there if I wanted to.But the food wasnt all that good, but Im a picky eater. Anyways, my whole experience was great, and that is my peace.

I went to Prairie Care with the hope that I would get the needed help for existing mental health conditions that I was thorough about on my intake paperwork.The plan per [Prairie Care nurse] was for me to quit my job and go on unemployment. Had the backing as said they wrote a note or attachment with the medical forms when I brought in the unemployment paperwork. Unfortunately this was never a viable option according to the State Unemployment office as I was deemed unable to work and was never a viable option. Inbetween this 3 week period I was taken off my anti-depressents that I was perscribed by my primary care physcian.So once I found out I did not qualify for unemployment after quitting my job, losing my medical insurence, and not qualifying for unemployment and not being able to get into a therapy group. I was left wondering what I should do as this was pretty devistating to me. I asked Prairie Care on what I should do as I now dont have a job, no insurence, and havent been able to get into any sort of therapy and questioned the services I was being provided.So now I had reached out to PrairieCare for 3 days to see what they could do to help me. All I got was I dont know and didnt have an answer for me. Reached out to your Doctors/nurse on staff on your prompt. I learned that I was speaking to a staff member with no degree.So after reaching out for 3 days for someone to give me a call in regards to what I should be doing, I decided I might get some answers if I went up there and would be able to speak with someone directly.I said to the front desk I was upset that I hadnt recieved any advice on what to do. I havent had my calls returned and if there was someone I could speak to above the patient advocate and my nurse.In turn, things were reported falsely to the nurse who said to my mother that I was escorted out. When a lady from the Brooklyn Park police wellness called my mother she stated that this was never the case and there was no report of this.I reached out to the patient advocate who said she would do some research and contact me back. This was on Thursday Sept 10th 2020. I asked if she would be able to give me a time table on when I could expect a call back. She told me Monday September, 14th 2020, in which I did not recieve a call back. The patient advocate also reiterated that she would be calling me after she spoke to my mother on Monday the 14th. She did not call until you sent out a letter stating I am no longer able to be seen there as I was disrespectful to staff during and inbetween appointments and that it was no longer deemed thereputic.This was a concearn of mine that I would no longer get care and your patient advocate stated this wouldnt be the case and well, that was a lie.For the saftey of the people that intrust you to help them. Shut it down before you really hurt someone! Nothing but reckless, incompetent, service and staff with zero intentions of helping.

I was hospitalized here and was mostly kept in seclusion because of the nurse trying to force meds down my throat. Its an absolutely horrible place both me and my parents hated it.

Absolutely horrible treatment center. My daughters Primary Who has known my daughter for 10yrs strongly recommended Inpatient treatment, my daughter had significant history of prior counseling and therapy to prove things have not been working, we had to go to Methodist to have a Covid test and a assessment done to verify(per prairie care) the ER was on board with Primary Doctor recommendations. Not only was the ER doctor in agreement but so was both social workers at the hospital that my daughter needed inpatient treatment. Prairie Care Did not follow all of the health care recommendations by doctors and social worker and now she’s got to have an additional Covid test done to go to a different inpatient treatment center. They didn’t care to listen to the concerns and didn’t care to help the patient, they have no care for someone’s well being. It’s unfortunate they might have messed with the wrong god child’s, god mother as she’s a board of director member and has plans to address the problems aggressively with this facility. Do yourself a favor and find any place but here for help.

Do not trust any of the doctors they took advantage of my autism.

Worst experience of my life came out with more trauma than i had going in. four times.

Employees are nice and thoughtful. very epic

This place called me and asked for my permission to admit my daughter to their facility. Then the next day when I called to talk to her, I was told that I needed permission from her legal guardian in order to talk to her. The day after that, they called me and asked me (ME!!!!) who I wanted added to the call list that could talk to her.On top of that, they keep calling my wife (who is Step Mother, not Birth Mother) and asking her questions about cares and permissions in the facility.

I have never seen a place so concerned and really get to the core of the problem of what is going on with your child they are the most wonderful staff that has ever seen and they get to the bottom of whats going on and help you with programming your child to where they should go I thank God for them for I was lost and now my whole life has changed for the better because of their help and I thank God for everything that theyve done thank you prairie care you are a Gods blessing

Too big for their own britches. Communication from clinical staff was nonexistent. Parents were treated like we knew nothing. Staff listened to childs phone conversations, which goes against patient rights. Floor staff were unprofessional, disrespectful, and poorly trained. While we explained rights to our child in the room, floor nurse abruptly and aggressively pushed door open to interrupt our family conversation. When sharing information with floor nurse, she told us she didnt care what we had to say/share. Even the other nurse in the room looked at her with concern/shock.We have had better luck elsewhere. I do believe this could be a great place for children. They need to get their staff training in check, they need to improve communication with families, and they need to follow state guidelines. Again- too big for their own britches......slow and steady wins the race.

I was placed into impatient just a year ago and my experience was not so good, the lunch lady’s treated me horribly, the staff treated me horribly. I didn’t really get much help from this place.

I was there for over a month... Any staff that reads this I love you guys and miss you so much.. Ive been clean for about a month from cutting. Thank you guys. People call you petty care and all this kind of stuff but youre not a bad place. Youre amazing. I love you guys.

I was hesitant to bring my daughter here based on the reviews, but I realized a lot of people write reviews when theyre upset not happy. I want to take the time to say that this place is wonderful! My daughter was an inpatient for nearly 2 weeks and she loved it their. The staff called me all the time with updates and always returned my calls. My daughter has also done outpatient at Prairie Care in Chaska and in Brooklyn Park, both are wonderful, she is still in the outpatient program and I couldnt be happier with this place. My daughter is 11, this was a difficult decision and if you are struggling I promise you this is a fantastic place!

Staff was unwelcoming, rude and not understanding at all, I would never send my child to this place. Beware of all their stupid rules. They hold your child hostage and lack common companionate sense.

2 stars because I love the sun butter UwU1 star though because they didnt tell me that my dad called.And the staff here suck.

Not a bad place. Came here for impatient when I was 15, it helped me find coping skills and my anxiety, I met a lot of friends which I talk to still and we can talk about our problems. Staff was wonderful, I felt so comfortable with them and felt I could be my self in this place. My sister went to impatient here shortly after and it helped her also. My little brother now goes to outpatient here, that part is a bit unorganized. Only thing I hated was they still tried making me go home with my dad which was not a good place for me to be. There social work sucks there, I told them several times I didn’t wanna go back to my dads and wanted to be with my mom. I’m 18 now so it’s not a big deal anymore but still wasn’t okay.

Any time i tried to call my friend (i was on the call list) it said after Business hours. sometimes i would get transferred to her though and i called at the same time everyday.

My 23 yr old son has struggled with depression/bipolar for years. Taking medicine for depression prescribed from family dr. I finally convinced him to come in for a needs assessment. He was sent to another facility - they referred him to yet another person. My son will have nothing to do now with any of these facilities. So thank you.... thank you for making my life as a single parent more difficult. Thank you for providing me a reason to never, NEVER refer anyone I know with mental health issues to PrairieCare. And if anything were to happen with my son, believe me you will be the first people my attorney would reach out to. May your day be as pleasant as many of mine are.....

Outpatient is poorly organized and mismanaged. They put 4 and 5 year olds with teenagers. They shows videos to teenagers instead of teaching how to handle stress or anxiety. The staff pressured my son to stay in longer, which caused more anxiety and when I objected, they put more pressure on my son. The staff put the kids in extremely large groups to share, where not everyone had time to talk and not everyone was comfortable. What teenager wants to share with a kid in elementary school? Also, staff didnt allow the kids to share certain things.The inpatient was good, but the outpatient was terrible!

I was a past patient in this facility and I have nothing but great things to say the staff will do anything to make you feel better and to help they teach you that you are worth something and they truly do care about you and your health

I willingly admitted myself here in February, and since Ive had positive treatment and experiences at past hospitals, I was not worried. I still become very upset when I think of this hospital, as I had a very negative experience. Some staff were good, following appropriate guidelines and such, but most were not. There were many issues such as staff losing patience and proceeding to do and say things just because they can, lying and over exaggerating, horrible food, etc. I strongly advise to go to another hospital if possible, I suggest Abbott Northwestern.

After my stay I got a huge ear infection that lasted for over a week and got really sick. I had to go to the hospital for my ear and got put on medication for it. They should really take better care of the patients sanitation and let them have something to clean out their ears with, its simple personal hygiene. Also I felt like my doctor was extremely nice and caring, cant say the same about my therapist though. We didnt really help my problems, she just made me feel bad about myself. Also I had a possibility of getting out on a Friday instead of a Monday. My therapist looked at me and said dont get your hopes up cause youre getting out Monday. My doctor later told me that I couldve, and shouldve gotten out on Friday instead. Thanks to that therapist.

My daughter was there on more then one occasion because no other place would take her and in my experience it’s a horrible place very unprofessional place told my daughter wrong information. Missed informed her that she was being placed in another place when neither her father or myself gave consent for a matter of fact we said under no circumstances would we allow her to be moved there and in turn causing more issues. One of the counselors told us as parents we needed to change prior to ever meeting or really talking with us and knowing the hole situation. The place has little regards as for informing and updating parents of situations. Also lied to us her first stay due to circumstances a private room was required as agreed prior to admitting by prairie care come to later find out later she was placed with a roommate. This place doesn’t really care about anything but making sure they can get there stay extended and seem to cause more unnecessary drama. This last stay we took her out prior to discharge and she will not be going back.

Went in for a needs assessment and told to take our child to hospital and do immediate inpatient even after she was calmed down. Spent hours at the hospital and was told she needed a day treatment and referred back to Prairie Care. At Prairie Care we never met the psychologist Dr. Stein and was told they did a phone consult twice in the 30 min we were there. This was his recommendation even though we never talked to him or even finished filling the initial paperwork. At the end we were asked if we were ready to leave yet while coordinating details to leave. The only good thing was the way a different clinician, Sarah, treated our child in getting her calmed down. She was attentive and respectful. I would be very cautious when using their services, as this initial interaction lacks the necessary concern for supporting the needs and taking into consideration the whole situation and not that immediate moment.

If I could give this place a 0 I would. It is a jail and they will not let your kid leave. Parents please be careful about sending your children here. I also want to point out that the people posting fives only have one review. I have personally traced one to a patient advocate. Why would prairie care have employees to boost their bad score? They need to improve services anf not their score. The score should be lower than it is showing on Google.

I love all of the staff, they’re so nice. It helped me a lot. AND I WILL MISS YOU DREWBRO AND MARSHMALLOW

This appears to be a profit driven organization. After my daughter took too many Prozac while having a panic attack we brought her to the hospital. They took this as a suicide attempt and were looking for places to admit her. The only bed open was at Prairie Care. The following day we found a google search on her phone that said how many Prozac can I take without hurting myself. She searched this BEFORE she took them. The doctor decided she needed to stay there until her insurance ran out. This left us without any insurance funds for a day program which is what we believe she needs. She has never been exposed to children with problems like the other kids have here. The staff told her she had to go to group to be discharged but being in groups with strangers is one of her anxiety triggers. The therapist decided it was a safe place for her to face her triggers. They guilted and threatened her in to going. She went and now she has nightmares about the stories she heard. I asked for an estimate of what her care cost per day and they told me that they could not provide that. Please do not bring your child here unless its a last resort!

Was a very good inpatient bes expirience ive had but kept me their for multipla weeks longer then i though needed

It really helped my friend!

The staff, doctors, and therapist really care about the patients. I am very thankful for their lifesaving intervention!

I was here a while back when this one was brand new. it helped but there was some boundary issues ive delt with while i was there. also, cameras in the bedrooms made me feel very uncomfortable from what i remembered. oof...

I personally believe that the staff there is great. I also met amazing past and current patents. I have gone through there program and they do a great job of cleaning daily. They give a option of a cordless phone in which u can walk down a hall or any where and no staff worker will listen to you. Also the doctors do there best to help u get out with in 7 to 10 days but make sure u get the help you needs and they are not afraid to hold you longer if it is for the safety of ur self or some one else. The staff there help talk through troubles of mine and also they help make that place a little but fun so it didn’t seem like we where in hell but also made sure we learned how to improve our mental state. They where very good at keeping a nonsexest nonracial and very safe feeling environment which really helped me and others because a lot of us stifle with self identification issues. They also have groups that make it very easy for u to participate in because they make it feel like a safe place. I can say more but then this comment would go on and on but to conclude my self I’d like to say that this mental heath hospital is by far one of the best hospitals I have been in and had by far helped me the most.

Great place. Keep up all great work!

It really helped with my mental illness. I met great people there, both staff and patients. They really changed my life, all for the better.

I know that writing this review will be very upsetting for me, but if it saves one person from going through what I did, then its worth it. The tiniest reminder of being there triggers a panic attack. I now have trust issues and abandonment issues. Awful place. Do not send your child there.

The staff was always kind and considerate, catering to the needs of adolescents.

Went to visit a friend, and the rooms are absolute jail cells. Compared to other psychiatric facilities I’ve seen, this one is trash. Employees are rude, and disregard people’s actual needs. Don’t ever take your kids here. I would give it a zero if I could.

Mismanagement, no communication and an utter lack of care for discharge and medication decisions. 0 is more accurate.

Absolutely horrible. I went there after a suicide attempt and I wish I had never gone. The staff were so unprofessional and would yell at me after I was done crying in a separate room, the psychiatrist would tell me one thing and then tell my parents another, psychiatrist also prescribed me on OLD medications that didn’t work without telling my parents like she was supposed to do, therapist talking down to me and causing me to breakdown. One of the more terrifying things was being mixed in with the ICU patients during lunch or other activities. Many are not dangerous but some could really be a threat and they were not monitored as carefully as other ICU units are in different hospital. If any parents are looking at this please, please, please avoid this hospital at all costs. It doesn’t do any good but can in fact create more damage.

Terrible place to bring your child, they do not accomplish anything while in patient or with the partial hospitalization program. Such a waste of 6 weeks.

The Staff suck and lie to you, they are so disorganized and dont take anytime to help you get better instead they call the 5min run ins with them helpful and beneficial.

This place needs to be shut down as soon as possible.

Horrible Place. They should close this place down. Theres a lot of kids who have illnesses but this place makes it worst for them. Theres no need for Prairie Care, theyre staff and doctors does a horrible job.

Dont go here

Great environment.

Absolutely terrible