I showed up for an appointment at the Brooklyn Center location that was scheduled two weeks in advance and when I arrived was told they had had no provider for weeks. They scheduled me and my daughter for the next week at the Maple Grove location I show up there only to be told they had no provider. This is so frustrating to have to take off work and drive to these locations only to have to walk away with no service. With COVID I can not afford to keep taking time off work. The staff at both locations were apologetic. The Maple Grove location offered to schedule me for the next week but at this point I will pass I will have to look elsewhere where staff is more stable. I like AB but this is ridiculous and frustrating to say the least.

I had a problem with a pair. The staff was very accommodating and helpful. With excellent customer service, the lady in charge helped me get what I needed. I would recommend highly.

The customer service was great. I was seen right away. The doctor was very thorough with her exam. Great price for 2 pairs of glasses and my exam was free. The Brooklyn center location is awesome. Definitely recommend Americas Best.

All the ladies there were wonderful!! They made me feel welcome and helped me with any questions, or opinions on styles for glasses when I couldnt choose. The fact that i could trust these ladies instantly and laugh with them meant alot. I will continue to visit here for any and all of my eye needs

I have a hard time believing anyone could have a bad experience at this location, I was welcomed with smiles and positive attitudes the moment I walked in. Everyone was very friendly and helpful even during a rush of customers. I would highly recommend this location to anyone with optical needs! 💜🥰

It was a fun experience when I got there. Gage seemed competent. I ordered 2 pair of eyeglasses. It was a buy one get 1 free. I always order 1 pair with all the bells and whistles and the second free pair standard. I have been purchasing eye glasses for over 35 years. When my order returned, there was only one pair. I was told I couldn’t have ordered 2 pair.The service I received to pick up my glasses was horrible. I was made to think I was a liar. This has never happened in all the years I have been purchasing eyeglasses. I will never buy eyeglasses from America’s Best again.

Thank you for a wonderful visit. Everyone was pleasant & helpful. Store was clean & organized.

I understand that you are taking precautions and are on edge because COVID-19 but please tell you customer what you are are going to do before you do it, for example take my temperature etc. and dont sound panicked when someone walks in the door. It is a business and you are providing a service. I didnt feel welcomed but the lady who did help me pick out my glasses was helpful.

It has been a nightmare working with this location. They are rude and have lost the order for a replacement of glasses. They do not return calls when they say they would. They are not very helpful at all and respond in a bad mood.

Very friendly and caring, will definitely go back

Still waiting on my second pair its been a while I thought you get both pair at same time but the ladies were wonderful.thank you ladies keep up the good job you know who you are.

They only have half of the frames available for men that are part of the special to get two pairs for 69.99. I may have to try a different location. It seems as though all franchises of any business doesnt perform well in Brooklyn Center. What is it, poor management? I dont know.

I use to like this location but the lady at the reception did tell me what she was doing then wrote down mine child stuff then ask for mine name and mine dob ..before you start ask for personal stuff you should explain what u are doing I understand it for Covid but please explain your self before just ask for people dob. Then your coworker next to you was rude too got walk away and though I didn’t hear but say it for the CDI that was rude she was rude. I really don’t know what happend to this place it just fell apart will not be coming back . Feel mistreat- I really wish I got that one coworker name that got up and walk away-

I have been going to America’s Best for about 7 years now. I have always had a pleasant experience. However, this specific location has been trouble.All I needed was for them transfer my prescription to another location while I was out of state. Personally, on my end, it was urgent and because they held my prescription they were the only one who could release it.The employee named Janet at this location was extremely rude, she literally kept hanging up the phone when I called saying she could not help.It wasn’t until two days later, after multiple calls, did I finally get the help I needed from another employee. And of course, the very thing that Janet was unwilling to do, the other manager did without a problem.The eye care/wear industry is extremely sensitive to the health of its customers. The training and customer experience should be taken more seriously on the company’s part. And unfortunately after 7 years of loyalty I will not be returning because this last experience.Good luck!

In love with my new eyewear. Great customer care will return again

This place is so ghetto. Ive been here 3 times. The manager is extremely unprofessional. The first visit, she is openly speaking negatively about other employees with people working. The second time I was there she was bragging out loud how her stores growth is one of the companies best, and arrogantly praising herself in front of guests and employees. Ive had interactions with her 3 times, and every time has been negative. Customer service is definitely a skill she lacks. Ive only experienced one positive interaction with an employee the first time I went. My guess is the manager doesnt really know how to assemble a team focused around customer service because she lacks it completely.I promise you, I am not one to right a negative review unless completely warranted. Yes, their prices are great. But remember there are many other locations around the twin cities you can shop at. If you are going to spend over an hour in a store I advise choosing a location that doesnt give off such a negative vibe. I went to the Roseville store and the difference is night and day. Good company, good prices, terrible location.

I have never had an eye exam in my life, and went here because it was close to home. I now realize I took this store for granted.The staff are knowledgeable when it comes to purchasing glasses and assisted in finding a pair that was both practical and stylish.The doctor was very friendly during the exam and provided great assistance during my first ever eye exam. The selection of frames, accessories, cleaning products, and lens options was overwhelming. However, the associates made the buying experience relatively less stressful than it seemed.I was overall satisfied with the staff and merchandise with this store and look forward to continue receiving great customer service in the future.

Awesome place, pretty decent amount of glasses to choose from.The staffs were really friendly and helpful from getting question answered to assistance with choosing a glasses.This is my first time getting an eye exam too and they were really professional and experienced in what they do.Id recommend this place to anyone and will come back anytime!

All I wanted to do was order contacts and talk to someone about my prescription. No one seemed to care about helping me order contacts. This girl said shell mail it in my prescription but never received it in the mail. Called back, another lady told me to come pick it up. I have school M-F, work weekend, and family, stamp cost like 25c, seriously. Wont be calling again. Very unprofessional staff. Very disappointed.

I had called this location twice this morning, first time was about 10 minutes after they had opened and was told all consultants were busy and they had taken my name and number to call back when someone was available. Well, no one had called me for an hour, and I was in quite of an emergency for needing a box of contacts, so I called again. This time the male receptionist had told me they were all still busy and made sure to make it clear they would call me (as in I didnt need to keep calling). They did call me back, however my phone never rang (not their fault), so I called back and gave them my work number as an alternative. This was about 11 am, and it is now 6:07 pm, and I have not had a call back. I eventually called the St Paul location and the receptionist had helped me buy a box of contacts within 10 minutes and I had my boyfriend pick them up for me.... I do not see why the person who answered the phone could not have helped me. I just needed to buy a box of contact, or see if they even had my prescription in stock or if they needed to be ordered.

The young lady that worked with me took the time to look to see of I had insurance . Then she was able to find me the best deal really good service.

Greatest optical center Ive ever been to. Courteous & relatively fast service.5 stars 4 sure!

It’s been a nightmare this people. I order 2 pair of lenses less than a year ago. the lens leg detached. They change one lens and order a new one (2 months ago)... I came today: December 3. To see is my new order of lenses arrived and the answer is negative. They never reorder it. And the other lens they change me two months ago, the leg detached again.... the quality of the lenses they sell is extremely poor. Look, how the leg is now... wrap with black tape... POOR QUALITY

Absolutely amazing service! Especially the staff of this store! I am super happy

I am conflicted on how to write a review. There were good and bad about this place. The doctor was thorough and friendly, and the deal on the Eyecare Club and contacts was amazing. But, there were a few negatives to this location. First of all, I got a call to confirm my appointment 20 minutes before the scheduled time, when I was already driving there. Seems like a call the day before might be a better idea. Also, the assistant was friendly but had NO idea what she was doing. She asked me if I was wearing contacts, and I said yes. She conducted the screening exams. The doctor said they all had to be done without contacts, so I had to go back and re-do them all. And even then she had trouble and tried a few different times before having someone else come in to assist. So overall, I love the deals but will NOT be returning to this location.

We first came here in September 2016. All of the staff my husband and I have been in contact with at this location have been nothing, but friendly, professional, and helpful. The service has been prompt and timely. There was a minor issue with a name change, but it was an easy fix.My husband had never worn contacts before, but they graciously provided advice and guidance without judgement. When we were ready to invest in new glasses, it took a couple visits to make a decision. Each time we went in, we were never pressured to make any purchases and had consistent service.When the glasses were ready to pick up, we got an automated phone call, which was really nice and convenient. When I went to go pick up a pair that came in today, the GM Rena, took her time to make sure eveeyrhing was perfect. Another employee also took the time to tighten the screws on the pair I was wearing at the time.Id recommend this specific place to get exams and purchase contacts/eyeglasses.

Great selection, super fun staff, best prices-hands down! Super convenient next to Rose Garden and laundry center.

I got new glasses here Telly offered professional customer service and I am satisfied.

Brooklyn Center, Shingle Creek location: Employees are friendly at best. I took my mother here for an over do I exam. When she saw the Optometrist the exam wasnt very long. The came out and the optometrist told me he cant prescribe glasses because she had cataracts and then pushed us off, no explanation nothing. Oh wait he did say he would give a us a referral for a clinic and surgeon.The person who took our money for the exam didnt have any clue about a referral. We talked to someone else at the counter she took my phone number and email address.We obviously walked out without any referral information. I called the next day and the woman apologized profusely and said she will send out by EOD.I waited a week and nothing. So I called again and I explained everything to the man that answered and he assured me that it would be sent out that day.Guess what? 3 weeks later still no referral. I will never go to this location or ANY Americas Best, nor would I recommend this place.If I could rate this place with NO STARS I would.I only trust my eyes to my Opthamologist at my Medical Clinic, now my mother does to. What about you?

By far the absolute worst location Ive ever been to. Paid for 2 pair of glasses back in late March/early April and as of today, I STILL dont have my second pair. More run around than a track and field competition. Staff has not been honest about where my glasses are even at. And Ive had to initiate every communication as they have yet to call me to do any type of follow up. My next call will be to their corporate offices...I only gave them one star because the system wont allow me to score them any lower than this.

Not sure how to review here....Had an appointment a few months back, things were awkward. The person who did my exam was rude and frustrated when I didnt respond in less than a second when asking which was better... I then began to answer quickly because she was unkind about the situation. Ordered my glasses and bought in to their 3 years of exams scam. I was told my insurance would cover the initial $79.00 billed by them since it was for a contact exam, however insurance did not cover it because it was shown as waived on my final receipt. I was then left owing my insurance $99.00 for something I thought I would owe $20 on.Now I need to order contacts and am hoping they have no objections to me wanting a new eye exam first as the contacts they provided after the exam dont seem to be the right prescription.... I will post if I return to this location. I may try the Maple Grove location first?

Good and reasonable, only thing, they say they will call when your glasses are in, but you never get a call. I have had to call every time for mine, my husbands, daughters. But other than that, good selection and yes there is a wait time even with a appointment for a eye exam.

This location is the best in the Twin Cities. Do not let the location discourage you from giving them your business. The staff is friendly, fun, and above all, there in your best interest. This location has never let me down in terms of selections, service, and availability. They greet you with a great smile and are always trying their best to meet your needs. If you need eyewear or contacts, this locations is a MUST try. Today, I was helped by Dr. Pham and Rena Nevelst. They are amazing at their jobs and will gladly help!

I do not think they are ghetto yeah it is in BC but hey it is not a rich city and they were very friendly nice to talk to laughter with the workers I would say nice place clean I do not know if it is up to date because it has glasses all over the store

Whos my mom they do not take UCare insurance

I made my appointment online in like 2 minutes or less. Then when I got there it only took about 25 mins total. It was super fast and they were friendly.

Unprofessional stuff and management. The manager was rude and a liar. Was told I needed new contacts and after waiting two weeks the manager only was willing to give me two contracts when the doctor told me he was replacing my old contacts I was having trouble with.

Professional and courteous

All I wanted to do was order contacts and talk to someone about my prescription. No one seemed to care about helping me order contacts. Wont be calling again. Very unprofessional staff. Very disappointed.

Unacceptable wait time with appointment! Staff very unprofessional!I will never return!

Waited 20 minutes past my appointment and then they started taking people I knew I should have been ahead of I left aint going back poor service

I got two pairs of glasses from here and only one pair is my actual perscription, i am unable to even wear my other pair due to no being able to see and getting headaches. When i went in to get it fixed they claimed it was my perscription.

Does the best! always helpful & everyone is friendly ! :)

My wife loves this place.

Dont bother making an appointment youll end up waiting 30 mins to and hour.

Very poor service (GHETTO ) unprofessional staff...

I never really complain but this place is awful . My son and I both got glasses here because our normal place was booked, we both got the wrong prescription and had to bring them back for new lenses which took over 2months and then when I came to pick them up they lost my sons glasses so they gave us a blue pair when the original were black. The manager is very rude with the worst customer service skills. I called up there to get my pupilary distance and was told it was against the law and I had to come in when I explained to her I had covid and was unable to she got really rude and aggressive so I called a different store and had no issues .