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Oceanside Hair & Spa
33 Underpass Rd, Brewster, MA 02631, United States
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Jo
Review №1

Im going to break this down in a few sections because obviously this is general rating. This is a long post, so thank you for taking the time to read this. This is from my experience on July 2, 2021.Staff: Had a GOOD experience talking with the staff who was able to fit 2 services for my wedding in a very busy weekend. There was a mishap with my hairstylist for the wedding and was not able to secure a 2nd stylist to do the rest of the bridesmaids hairs. Initially, our conversation was about the stylists coming on site to do the services (if it were on site, we wouldve added more services) - it was discussed, confirmed, and then revised in the afternoon because they couldnt afford to have stylists gone for that period of time. Sure, I can understand that for a July 4th weekend. They then were gracious enough to have the two services done first thing in the morning at the salon.Hair styling: BAD experience. It disheartens me to say that the two updos that were requested (even with pictures sent prior to the appointment) were not what was done. I asked for an updo with integrated braids to add for texture and volume. I sent 3 photos incase the others were difficult to do, I was flexible with the style. My first bridesmaids hair style was somewhat close to what was sent, but that was a battle I chose not to address because something worse happened. My other bridesmaid, came back with a COMPLETELY different hair style. Im unsure if the stylist was inexperienced or just disregarded the suggested picture/style, but I was absolutely appalled when she returned with a hairstyle that was honestly, plain and ugly, and NOT what I asked for. The stylist even tried to fix her mistake (?) by trying to add a silk flower in her hair that looks like a birds nest to cover up the negative space (not pictured). Obviously something I did not agree to, or discuss, with anyone. In terms of SKILL, it literally looked like someone put the hair back in a ponytail, and pinned a braid to the head. There was a GRAVE difference of the hair that the rest of the bridesmaids received from my stylist and the ones that returned from this salon. There was no volume, no texture -- overall, it just looked like a lack of effort or a lack of skill. I really couldve done a better job. Trust me, it burns me to say this.After: I was troubled by the fact that WE we were requested to come back to the salon to have it fixed knowing that we were on a strict timeline. This was reiterated prior to the appointment. Heavily. If anyone has ever been married, or been in a big event, timing is everything. We simply could not have the girls return, with time not on our side and the possibility that she will return with another hairstyle. My stylist thankfully was able to fix it up a bit to make it look decent just minutes before we took our photos. I do not have photos of the completed/fixed look as you can imagine, we were pressed for time.After the weekend, and after an angry and disappointed email, I was able to get a full reimbursement for the services. The owner got back to me directly and willingly sent a check within the week. I appreciate when a business can take fault in mistakes of their staff. I hope that whoever this stylist was, true action was taken to make sure this doesnt happen again. More training, more supervision, more something.. so that other brides do not have to go through what I went through that day.

El
Review №2

Lovely little place that caters to many of the full time Cape Codders like my mom who has been going to Terry for her hair-cut and styling for over 25 years. They really CARE about their customers. Color, cut, style, makeup or mani-pedicure, they can do it! Who knew such a little place could pack such a big, beautiful punch!

Ki
Review №3

Awesome! Just plain awesome! The Oceanside girls came to our house, did hair and makeup for the whole bridal party. They were on time, on point, totally talented, and totally fun. Everyones updos stayed up, and everyones makeup stayed perfect, not an easy feat since the temperature on my daughters July 21 wedding day was 96 degrees! This crew is the best!

Al
Review №4

This place was fantastic. Super friendly and accommodating. Great manicure and the hair stylists are professional and diligent. A little expensive but worth supporting a. Local business that works hard to make their customers happy.

Do
Review №5

I just read the review from Patricia Moran and it is way off base. I hope she can appreciate that her mean and unfounded words do have an impact on the staff and the owner of Oceanside. I am a long time customer and have had plenty of services done there. I chose this salon because it is five star and the best. I regularly frequent NYC, Boston, Washington D.C. and other major cities. However, I love all of the capabilities of this full service salon and spa. Perhaps Patricia could have the guts to voice her concerns in the moment rather than tip big, rave about the services and then write a scathing and in my opinion outrageous review online. Just food for thought. P.S. If Patricia didn’t like the elevated chairs she could have requested the other floor level chairs if needed.I am a longtime customer of this full service five star salon! I travel across this country for many publicity events and my hair, nails and skin have never looked better!Recently, I brought my mother for a day of beauty! She has been raving ever since! No need to travel to Newbury Street when you have Oceanside on Cape Cod!Time to let your inner star out at this salon!! 🌟🌟🌟

Ma
Review №6

So friendly and offer so many different services. Love this staff!

Je
Review №7

Always an amazing experience!

El
Review №8

The owner Joanne is remarkable! We go way back. Her vintage clothes are really amazing!!! You can always find little fun gifts.

Ir
Review №9

Had an awesome pedicure and facial. Deb did a great job. Cant wait to go,back!

Pa
Review №10

Terrible pedicure... First the chairs are not spa chairs with the built in tub for your feet , they use those portable tubs you can buy at CVS. The nail technician was nice , she would cut one nail and if she couldnt get the clippers to cut the next nail she would skip it. Then the polish was terrible... Streaks uneven and polish on my skin. For 55 dollars my granddaughter could of did a better job. Not relaxing at all!!!

Ca
Review №11

Made an appointment to have my roots touched up with Joanne. She did a wonderful job. Looking forward to having her do my highlights in a few weeks.

An
Review №12

Great pedicure!

De
Review №13

Such lovely people. Thank you so much for caring about your customers.

Ju
Review №14

Great caring staff. Patient. Very reasonable

Ja
Review №15

Massages are great! I go every 6 weeks as a treat to myself.

Ci
Review №16

Massage was good. Pedicure was the worst I have ever had. Ridiculous to pay $40 for a pedi. Not relaxing at all and barely massaged my feet & legs. Polish was the worst Ive ever had.

Do
Review №17

Love this place theyre always accommodating play remember me and what my needs are and they laugh at my terrible jokes

Ch
Review №18

While the people were very nice, I still had to rate my experience at Oceanside only one out of five stars. I went with my friend who had gone previously for a pedicure and was willing to give the establishment another go despite a truely lacking first try. The nail technician, who I again want to stress was very sweet, gave us both the worst manicures we have both ever had. We could have done them ourselves better. The cuticle care was all but nonexistent, the application of the polish was goopy, uneven, and was stuck on skin around the nail bed despite the technican using a little paint brush multiple times to brush up her mistakes. The final product not only lacked the professional finish and sheen that one seeks out at a nail salon, but was altogether unevely applied. Not to mention, it was $20 for normal polish where at nicer places you can get it for cheaper and obviously much higher quality.

Ca
Review №19

Great service, always on time and wonderful clinicians.

Tr
Review №20

I booked an up-do for a wedding I would be attending that day. They had an opening, which was great! However, after almost an hour of getting my hair curled and up into a messy low bun(not that hard) it shouldnt have fallen apart in less than an hour of leaving the salon. Especially for the $70 I shelled out. I was not impressed at all with the skills of my hairstylist for that amount of money.It has taught me a lesson to just do my hair myself from now on. Which Im sad to say would probably have been 100% better then she did it.

De
Review №21

Julie was awesome..Does great nails..

Da
Review №22

Excellent care, no wait

Information
4 Photos
22 Comments
4.4 Rating
  • Address:33 Underpass Rd, Brewster, MA 02631, United States
  • Site:http://www.oceansidehairandbody.com/
  • Phone:+1 508-896-3222
Categories
  • Beauty salon
  • Day spa
  • Nail salon
Working hours
  • Monday:9:30am–5pm
  • Tuesday:9:30am–5pm
  • Wednesday:9:30am–5pm
  • Thursday:9:30am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9:30am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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