We called Mission Valley Electric on Thursday, November 19th 2020. They said they would call the tenant next day to do the repairs needed. Called again on Monday morning, November 23rd to get an update, they said they still havent contacted the tenant to fix the problem. I was promised by the manager, Tracy, they would call within an hour. An hour passed by and again they did not call. I called a third time, Tracy promised that they would message Fernando the technician. I called them a fourth time just to hear excuses. At that time I said we do not need your services anymore. Their excuse is that they are a message center and not the actual technician. I asked why you do not contact the technician directly? She said they only communicate through messages. They actually do not care.I called another company in San Jose and made an appointment in less than five minutes.The lack of professionalism is very disappointing. Therefore, if you need someone reliable, do not contact them.