Christi the hygienist is my favorite ever. I get nervous at the dentist and have had issues with my gums. Christi was kind and compassionate and also very informative, giving me the information I needed to turn my gums around. I havent had someone take as much time and care as she did with me. With her help Ive really been able to get my gums a lot healthier. I definitely recommend her!

5 Stars hands down!!! Dr Denemark & his team are absolutely wonderful. Very compassionate, super kind, positive & welcoming. They walked me through my entire treatment plan, and with each visit is great. I know Im in the best care possible and in great hands. Highly recommend!

Kristy did a fantastic job cleaning my teeth. She also recommended products that would improve my dental health. I highly recommend her!

Deceptive and poorly managed. We have dental insurance had been going to AFD for a few years without significant problems but then received a bill for a visit because our insurance denied the coverage. Turns out they changed the Dr they submitted under for ONE of our four kids. The Dr they billed under for Daniel was not even the Dr that worked on our kids and not on our insurance plan. We called and complained and they said they would correct it. Nope, received the same bill another month later, no correction. Called again, again assured it will be corrected. Nope, same bill again. Called again.... Then a letter from collections, called again... you get the idea. Thought it was done until we find our credit score substantially dinged for lack of payment! Stay away!

Do NOT choose this place unless you want to be extremely disappointed and dissatisfied. They sent me a bill for a balance, called and asked them several different times to explain the balance and never received a return phone call on the balance. Later down the road after them continuing to send the same statement with the same balance I kept inquiring about, they sent me to collections. Called they didnt call back for a while then they tell me that there is nothing they can do...I will never chose this place again for the last of customer service.

I was scheduled for a surgery Friday and the staff called me today, Wednesday, to tell me the Dentist quit and took his laser with him.

I made my first appointment with AFD that was canceled by Covid; completely understandable. Several months later, the Dentists office made an appointment for me and I received a text asking me if this was okay. I accepted and showed up for the appointment as scheduled. The receptionist stated that the appointment was made with a hygienist that no longer worked with the office. She was, of course, happy to make me another appointment. I declined as I plan to find another dentist. I dont trust their ability to handle the simplest of tasks. Its a big deal to arrange to take time away from work, travel to the dentist, find out you have an appointment but they cant see you, travel back home, explain to your director youll need another couple of hours off again. Not worth the headache, there are plenty of dental offices that can do the job right.

Loved Dr. Bozman and sorry he left. The office has needed regular help for a long time. My teeth cleaning left something to be desired by the sub.

I have been at this practice for years but am trying to be better at leaving reviews since I personally read them all the time. The main reason I have been here so long quite honestly is that there is no wait time. They are very efficient with their scheduling. If my appointment is for a cleaning at 1pm, it starts at 1 and Im back in my car by 1:30. I love that I have the same hygienist each time (Katie). She is very sweet and does a great job. I have never ever felt like they are pushing a procedure on me to make money (had that happen at a different practice in the past). I have only had 1 or 2 cavities filled/replaced in my years here but they have always done a great job.

I’ve always had great experiences at American Family Dentistry! The staff are all very nice and they take care of us....Dr. Bozeman even put a diamond in my daughter’s tooth and it looks so good!!

The is the practice for my wife and me! We are new to this area and I am very impressed with the care I received.

My experience with American Family Dentistry to date has been a very positive one. The office staff is courteous, efficient, and most helpful. The dental assistant knows what shes doing and does it well, and Dr. Jeffrey Moore is beyond compare. Im grateful hes still in the area. The office and the restroom are comfortable and clean. Youre a long way from me, but its worth the trip.Barbara Lutz

Katie does a great job cleaning my kids teeth! They always get a good report and we are in and out in 25 minutes or less. We live in Smyrna, but travel to Brentwood because they provide such good care. I would recommend them to anyone!

I now have a dental office to go to! I just moved to Franklin, TN in April 2019. Its always a challenge to find a new dental office because theres so many out there. After researching, I decided on AFD Cool Springs and Im glad I did! The front desk staff are very friendly and approachable. My new hygienist, La Toya, is also very friendly and went over everything with me. She was thorough. She even went over costs and I was very appreciative of this! She was gentle with the cleaning and this is a plus for me since I have anxiety. Dr. Bozeman was great. He didnt judge and was encouraging. Thank you everyone!

It took them 10 months and 20+ phone calls to send pre-operative x-rays to my insurance company. On top of it, they are saying that they will take some more of my money because their write-off policy states that if the insurance company overpaid they will write off a lower amount. This dentistry sucks! I have never been to a worse, unorganized, unresponsive dentistry. Only when it comes to taking my money they are quick to react.

I made an appointment because I broke a tooth and was in severe pain. My tooth needed to be pulledThe dentist could care less about me as a patient. My top tooth was cracked also and he didnt want to fix that one either. He smelled like smoke really bad so I guess his cigarette was more important than meI will not go back.

Weve been happy with American Family Dentistry for more than two years. The team is thorough, yet very efficient. Their office is convenient from anywhere within Franklin or Brentwood and I love that they open early for before school or work appointments. Five stars.

They are always courteous and run on time for appointments. I would recommend to anyone who values that as well as professional staff that take their time and explain all they are doing and why.

We had an issue with our insurance when we got to the office. The ladies at the front desk went above and beyond to help us get it settled. I greatly appreciated it!!

I went to this dentist because they accept my insurance. I will be looking for a new dentist for the future.I had my appointment today at noon. When I scheduled the appointment this time was offered to me so I accepted. The hygienist, Katie, did fine cleaning my teeth but afterwards informed me that since everyone was at lunch including the dentist that that was the end of my appointment. She said that the dentist would look at my x-rays and they would call me if they needed to see me but otherwise no news was good news. I’m sorry, what?! No offense to the hygienist but I go to the dentist to see the dentist. That was unacceptable to me. Furthermore, when I made the appointment I should have been asked if I was ok to not see the dentist since apparently that is during their lunch hour.On top of this negative experience, the office and exam room is dirty and outdated. The chairs have tears in the upholstery, the lighting and dental equipment look visibly dirty and the room itself is unkempt. I saw two beetles crawling along the floor during my 20 minutes there. The hygienist had polish splatter from a previous patient on her jacket when she cleaned my teeth. Not okay.

I would definitely recommend this place to anyone! The staff is very nice. They also expanded their office recently, and updated the decor.

LaDonna, the dental hygienist, is wonderful! Great staff. Excellent care. Convenient location.

Fine Dentists, terrible front office. Would not recommend anyone going here due to the incompetence working in the front. Unorganized, unprofessional and unable to do their job.

Great experience: convenient hours, professional staff, proficient (no waiting) operation, fair pricing. My wife ended up moving to them and has had the same experience.

The crown I received after a root canal did not fit correctly. There was way too much space between the crown and the gum causing me a lot of discomfort. I expressed my concern only to be told it would settle in and feel like a normal tooth. After only a few months the crown came off and I explained to the dentist once again the discomfort I was experiencing. He stated that it was because of the tooth next to it and glued the same crown back in my mouth. I moved and changed my dentist. After a set of x rays showed the defective crown, I immediately called Cool Springs Family Dentistry. I called several times before being able to speak with LouAnn (the manager). She assured me that if my present dentist would send her an email copy of the x rays then she would make sure I was reimbursed for the defective crown. She has refused my calls ever since - having a front desk assistant relay to me that the $200 check has been sent. I paid much more than $200. The check was supposedly sent at the beginning of November and I have still not received the check. I have since been to my other dentist for a replacement crown and she is night and day different to what I experience at Cool Springs. I will never go back there again and my hope is that nobody does.

Dr Bozeman and his entire staff are excellent. Ive been a client for over 15 years.

Unprofessional, unorganized, rude and just lost my business. My family of 7 will find a dentistry that values their patients and treats them with respect.

Billing is a huge problem at this place. They cant complete the forms correctly when submitting an insurance claim so the claim is rejected by your insurance. Youll spend more time on the phone with your insurance company and their billing clerk than you will at your appointment.

Best dental office Ive been to hands down! I was in and out in 30 mins and I did not feel rushed. Big fan of AFD!!

Be prepared to call insurance company and AFD office multiple times to deal with the Billing problems. They need to realize and fix the claim process.

I wont be returning. To say Dr. Jeffery Moore could use better customer service would be an understatement.

Very unresponsive and unethical.