Lots of high end excellent quality tools and gear for the great outdoors. Good selection, still short on stock for some things. Pricey but durable.

Horrible selection of womens high ankle boots and almost no sizes available for mens. That would have been fine but the staff is what really tipped this over to 1 star. We were told by the shoe guy that if we sign up for rewards you pay $20 but then immediately get a $20 gift card and 10% off. We thought thats great, we will just order from the front since they didnt have our size and get the rewards. We got upfront and no one knew how to order the shoes so we had to wait for this woman who seemed to be the only one who could do it. We asked to sign up for the rewards, she does it and then hands us the card and says it will be active after midnight. We explained to her that we were told it was immediate and she said no thats not how it works. She then spent 5 minutes trying to push us into still getting it. We told her what felt like 100 times that we would most likely not be able to use the card in the timeframe so if she could cancel our order and she just would not stop trying to push us into it, it was insanely uncomfortable. We ended up buying the shoes direct from the manufacturer for $60 less per pair.

This REI is amazing. I’ve been a member since I was 15, and it’s been worth it 18 years later.The staff here are all knowledgeable and kind, extremely helpful and great return/exchange policies for members. Do yourself a favor and shop here for yournoutdoor needs; very few places have this level of customer service anymore

Went in today looking for specific items. Everyone from the store greeter (who directed me to the right area) to the cashier (who was polite and courteous) were wonderful. I got exceptional service from Regan who helped me find just what I needed. She knew her inventory and was nearby to swap out sizes as I tried on the items. She made me feel as though I was the only customer there and was happy to help me. She is a treasure of an employee!! Great experience today! Kudos REI!

I worked with a young man, Nick, who was very helpful and knowledgeable. He was very good and patient with me. It was a pleasure shopping there. Great selection of backpacking, and hiking equipment. I will definitely go back!

REI is always a fun place to look around. They have very up to date clothing for the out doors with all the special fabric you could think of. The bike section usually has a good selection of clothing and even has a PARK tools section when you need that special bike tool. The staff has always been really friendly and knowledgeable about the products they sale. The premium products do come with a premium price. I guess most people do realize that. Overall 5 stars ...fun stuff for the adventure minded.

Everytime we have been the employees are wonderful, super helpful and pleasant. They are Very knowledgeable about their products. All employees wear their masks 😷 and wear them correctly!!

Most everything is top quality. Youll pay top prices as well. Recent supply chain issues are still the rule rather than the exception. Its hard to find my sizes in mens clothing. The best suggestion is to purchase online and return to the store if it dosent work out.

I have been a Co-op member for a long time but this was the first time I have had to return a faulty product and have learned that their legendary return policy isnt all its cracked up to be. I purchased an inflatable kayak and one side was loosing air so I took it back for an exchange 2 weeks later and after 1 use. I was told that it had a $100 price increase the week after I purchased it and that if I wanted to exchange it I would need to pay the $100 difference. Apparently I can have a brand new defective product for $100 less or I can pay a $100 premium to have one that actually works as intended.From now on I will buy from a mom and pop shop and pay the premium to support locals or buy from Backcountry. All I wanted was a working kayak but apparently that costs extra.

Very knowledgeable and friendly staff. Gave great advice, and from a guy whose been trekking the Appalachian Trail for 40+ years. Forget his name, but he was awesome and deserves a raise. Thanks again for the honest, and caring heart.Much love

Has a wonderful selection of gear were it be running, hiking or casual shoes to camping/outside gear you name. They have most of the top brands also which is phenomenal.

This is a very nice store! They have a good selection of products and the staff are really helpful and willing to help you find just what you need. Its pricy, but its good.

I just read through a number of recent reviews. Most of those that are 1 star complain about REIs mask policy at the time. Those reviewers seem to think theyre so very special, that the rules dont apply to them. How selfish! How childish! The rules were simple and rational. They were in place to keep us all safe.Im so very sorry that the employees of REI were subjected to such abuse. The good people of Nashville (and I do believe that were the majority) happily followed the rules.

Great visit as always, stock is low but I was able to find some new shoes.

As always, REI was helpful andHad what I needed at a good price !I bought another Goal ZeroPortable Battery to power myTablets and Laptops....

Greta customer service. Recommend this store to anyone

The staff is always very helpful and informative.

Rude associate in the boot department. And the check out desk. Why. Just be polite.

Always Outstanding ❗️Great selection,staff and outdoor expertise. Disappointed in the restroom update . . .

Worst experience ever! If you are looking to be intimidated and harassed for wearing a mask 1mm under your nose, this is the place to go! Today I shopped and was asked to wear a mask which I did. I had two managers get within 6 feet of me and tell me I had to leave if I didn’t put the mask over my nose. They followed me around the store constantly as I shopped, and they told me I can leave and shop online even though I was wearing a mask! Completely unprofessional and I felt very discriminated against. This isn’t California, this is Williamson County and our mask mandate has been lifted. I honestly think they are just looking for people to attack. If they were truly bothered with me having the mask under my nose they would not have come within 6 feet of me, 2 vs 1, telling me to pull my mask up 1mm for fear I would breath the virus out of my nose! Rei, do better! I will be spending my money elsewhere!

That was hands down the best customer service I have ever had in my life. Highly recommend it to anyone. Its hard to say that one person was better when they were all friendly, knowledgeable, and amazing.

Terrible experience. My husband and I were shopping here to use a large gift card. I was approached by an employee to pull my mask up higher to my eyes... let me be clear, I had a mask on and it was covering my nose... but apparently that wasn’t acceptable to them. So I asked if he was serious? Thinking it was a joke. He proceeded to back away from me and call his manager on his ear piece! So I said I guess I’ll just leave. And we walked out before we were harassed by a manager. It was quite unbelievable. We will never shop there again.Also, a friend with a young child was rejected from coming in without the child wearing a mask. This is utter none sense and child abuse. At this point they are making up rules.PLUS notice the sudden 5 star reviews trying to drone out real customer complaints... it’s awfully suspicious.

I have always loved REI, I have always been happy to pay a little more to be a part this community and support what they stand for, but I am so sick and tired of all the rude people who work here. So this is it, after how I was treated and how my wife and 2 year old son were treated today (2/20/21), I will never spend another dime in any REI location ever again. I will happily take my business online. Good riddance.

Great products. Wonderful customer service.

Was looking for a bike as I want to become more serious about cycling and join a group and I found the perfect one in REI! KJ was super helpful when I was looking at their selection in explaining how sizing, seat height, and other important parts of getting the perfect bike work. She answered all of my questions perfectly. The employees also installed the accessories I needed for no extra charge. While REI is a little bit expensive, the customer service and knowledge of what they are selling by the employees make it worth it!

Great associates and wonderful products

Really disappointed that I drove an hour only to find such horrible selection in womens hiking shoes. I doubt its due to supply issues, since the men had about 25 different types of hiking shoes vs 12 for the women. To top if off, I had incredibly rude service from the man working the shoe section. Blondish hair with gel tips. No greeting, ignored me for quite a while and when I spoke to him just to make sure he knew I wasnt just looking, he was rude. Later was Condescending, more rude, and then mansplained to me (a full-time trip leader) the difference between waterproof and not waterproof. Ha. Gave me a hard time for asking to try on both since they were the same shoe and then brought me a larger size in the waterproof one, saying they run large. Totally validating my request to try bothBut sure, go off sir....

Looove this place, Tyler was super knowledgeable about sleeping bags, Annie was super knowledgeable about Tents.....Diesel (Ben) is all around awesome!REI.....you’ve got 3 gems in your store!

Always great customer service! I absolutely love this place.

Greta sale going on. Love REI in general. First visit to this store. Great team as usual.

We learned so much from Jerry in Brentwood, TN about sleeping bags, options, needs, trails, etc... Everyone was extremely helpful. Thank you, Jerry! Great store!

Customer service is great and they always have plenty of stuff that I want even though I may not necessarily need it. Great place, been a member since 1976.

As always, REI has everything you can think of and then some for camping biking rock climbing and snow sports. The staff is helpful and non-judgmental.

Wonderful customer service!I joined as a member waaaay back in college, and had forgotten that membership is for life. A few weeks ago, I bought some wool socks and the cashier found me in the computer pretty easily, even though it’s been YEARS since I’ve bought anything. (Because quality products last for years, right?) Then, when I had to go back and exchange the socks for a smaller size, there was no problem. I stopped at customer service first, then went back to footwear, and a very nice employee helped me figure out what I needed, even allowing me to try them on! Wish I’d done that the first visit.Other people’s recent complaints about mask requirements are ridiculous. This company is doing their best to help the community stay safe. Sanitizing and providing masks is going above and beyond! Do you think any grocery stores sanitize between every customer? And don’t forget where the first COVID case in TN was...Williamson County may have lifted the mask mandate, but private businesses have every right to require a mask for everyone’s protection. *steps down off soapbox*Anyway, great experience! Will be back, toting along my masked mom to buy her a new waterproof jacket!

Stellar staff with good selection of climbing gear. None of them complained or acted bothered as I was checking out at close

We LOVE this store! Sad, but happy theres not one closer to Goodlettsville. Wed be broke, but profits would skyrocket.

Today was not a good experience for me. My husband shops here frequently and today I decided to go with and I wasnt dressed like everyone else in the store so all the employees were staring and being completely rude. No one was welcoming and I never felt so out of place before.

One of the smaller REI stores Ive been to but the staff was just as friendly and knowledgeable. I was able to find the bike component I needed and got a recommendation for a new trail to ride

REI is one of those fun places to walk around and see what they have to offer. You can find all sorts of neat gadgets.Pros: The employees are very knowledgeable, the products are high quality, REI repairs their brand products if they break from normal use, members get a dividend at the end of their reporting year.Cons: Generally expensive, thus not really a place for the casual camper/hiker/outdoorsman. Most customers are dedicated to the outdoors or are yuppies who like to wear outdoor brands for name recognition only (probably not many of the latter in reality).If I were more of an outdoorsman, this would receive 5 stars.

Super helpful staff and many amazing items in stock. If youre a co-op member then returns are seamless and amazing like at costco.

I like using their bike shop. Matt and Mitchell were both helpful and patient with me. Explaining what my options were. My bike has sentimental value and they didnt pressure me to do anything I didnt want to do to fix it. I hope other REI locations are as nice as this one.

Great service and helpful staff.

I went in to use a $250 gift certificate. I looked all over the store for 36/34 pants and only found an extremely low amount of choices.... The shoes didn’t have the quality REI had when the stores first opened years ago!! The limited options were very disappointing and I left with not spending any of the $250 Gift Card. REI has become stagnant and are operating on name only!!! I hope REI can get out of their comfort zone and start taking more risks in their marketing and having a better selection of choices in their menswear!!! For many years they were on the cutting edge but seem to have become stagnant!!!

As every REI should, this place has very knowledgeable and helpful employees. Im always happy to browse around and just chat with a couple of them about recent trips or new gear.

The staff were VERY HELPFUL to us in our quick search for a tent. Everyone knew the best items to recommend and could tell you the differences between brands. I also appreciate their commitment to wearing the masks and social distancing.

Horrible customer service, and rude employees. Returned the roof top box I purchased after I got it home and was told that that there was a recall because of defective mounting brackets. Chose to get a refund and the salesperson was rude and seemed to take the return personal. I’ve spent a lot of money at this location and I fully regret it. Never again!

I believe they have best selection of outdoor needs in Nashville area. You can find all different kinds of jacket in winter, backpacks for the tracking. Whenever we look for some outdoor stuff, this the place to go.

Well...I will never shop here again. Today, my husband and I went in to look at gloves. We were greeted with three bouncers to make sure we were “masked” to their satisfaction, and also asking if we were trying on shoes. Unsure why, but later learned that this is because there is - for some reason- the need for a lengthy and insane process to slide shoes around and avoid just handing them to people. We tried to comply with the odd, excessive, utterly unnecessary policies posted quite literally everywhere, but a female employee felt that she needed to chastise me by saying, “MA’AM, that mask needs to be ALL THE WAY over your nose.” While we respect a business’ right to make policies, being muzzled, chased around, micromanaged and harassed is unacceptable. I don’t understand how someone could support a business who implements these invasive policies.

I visit frequently but this time I went in for hiking boots. I’ve never owned a pair and the shoe Dept. People were amazing! They explained each one to me and what might be the best fit for me. They were so kind about me trying on multiple pairs and finally found the right ones thanks to their help!! They also measured my feet just to make sure they would be the correct fit!

The staff was helpful and knowledgeable and even let me know of upcoming sales (since I mentioned I was on a budget).Materials were well organized and the staff picks/recommendations were well-written and helped me weigh my options better than I would have alone.Wish the packs I need were cheaper, but thats because Im poor, not because of them really. Im just complaining because I can and someone else might read this and commiserate.

PRICE GOUGINGMy husband and I visited the store in Brentwood twice shopping for 2 - 9.5 ft kayaks. Both visits the same kayaks we looked at were $399. Today we went back to actually purchase them. REI had increased the price to $439. Online they were still $399. The manager told me they could not do anything about it. They priced them as though they were the 11.5 ft same model kayaks. I stepped over to myself to make a phone call to check this information. When the lady on the other end could not understand me, I pulled my mask down so she could understand me. I was completely alone near no one. A worker put herself in my face and told me to put my mask on. I was pulling it up and down so the dealer could hear me. I had my back to the floor area.So, the price gouging and hysterical rude employee who put herself in my face costed REI $1000 sale and a regular customer. I will drive to Cincinnati or Chattanooga REI before I will deal with these horrible people again.———-UPDATE———-I called back to discuss the price increase at this store only. I spoke to a different manager who let me have the kayaks at the price listed on the website. I paid for them and requested curbside pickup. I was glad they did the right thing. I still will not visit their store in person anymore due to hysterical employee who harassed me over my mask (that I was wearing). After reading other reviews - sounds like a trend.

Im not rich, so my review may not matter. But everything in here is expensive, which is to be expected. Its a nice and clean store and following CDC guidelines but $200 for a normal jacket is a little too much for me.

Had knowledgeable employees who were a great help!

Super clean facility. Everyone was courteous and directed me where to go. I was looking for a pair Chacos and Owen helped me find a pair that fit perfectly. Thanks man, they feel awesome! Hope to come back here again in the near future.

The best shopping and return experience I’ve ever had. We ordered some kayaks online and the pickup process was near flawless. Unfortunately, to no fault of REI, the kayaks were greatly flawed. We called the store and they were very sweet to just tell us to bring them back to return. When coming in the store the staff was extremely helpful and kind to inform us of all the new precautions due to Covid (going as far to offer complimentary masks and gloves). Matt and Ty were extremely helpful and made the return very easy and then they came out to our truck to unload and take them away. Absolutely amazing! Thanks guys!

Most horrible shopping experience I have had since this pandemic started. Williamson county does NOT have a current mask mandate and I personally witnessed multiple people being harassed by employees at this store. I witnessed an employee trying to get an approximately 3-4 year old child to wear a mask before allowing them into the store. The mother was obviously frustrated but just tried to comply so she could shop. As far as I know, We NEVER had a mandate for children that young. A young daughter of a close friend was also harassed by an employee and made to pull her mask up higher even though she was wearing it. They literally have a person at the front door acting as a bouncer of sorts trying to force customers into wearing a mask, even though it is no longer required by our county. I will never shop at this location again or bring family and friends near this place. Wish I could leave a ZERO star review!!!

The BEST customer service around! Every single employee was friendly and helpful.Its a great store here in Brentwood. Plenty of accessible parking The store has a warehouse, no-nonsense feel to it, complete with concrete floors. The merchandise is well-organized and good quality...but pricey, as you expect from REI.GREAT Covid management. Sanitizer at the door, surfaces wiped before and after we used them, masks required for everyone. VERY happy with this!

I usually order but the actual store is marvelous!

I was surrounded by eight employees blocking me from moving in any direction because I didnt have a mask that met their satisfaction. Anytime I try to move they step in my way and said I was pushing them. Even though theyre impeding me from moving in any direction. Police had to be called. There will be a corporate complaint.

The staff here are extremely knowledgeable about climbing gear and appropriate shoes for multisport functions. I can now make safe anchors and have all the right gear.

Great outdoor gear and clothing, higher priced!

Some of their employees unnecessarily scold customers for unintentionally breaking their invisible protocols, like walking the wrong way out of the dressing room for example. Seriously, they’re so extra. I’ll happily overpay for bougie outerwear elsewhere.

The staff is so polite theyll harass you out of the building for not wearing an unsealed dust mask to combat the deadliest virus in human history.First business Ive seen that the staff act this delusional but hey, when they get laid off 4 months down the line because REI lost so much money in the last year it will be what they deserve for running customers out the store.

REI has all our outdoor neecs plus awesome staff!! 🌲

I was so disappointed with my experience. We got a camp stove online as a gift and it showed up damaged. We brought it in and they gave us store credit to order another that would ship to us since they didnt have any in store. Less than ten minutes later, we asked if we could cancel that order and pay the difference to get one of the stoves they had in stock. Instead, the lady made us pay full price for the stove that was in stock because she couldnt cancel an order made ten minutes before. She said it was their policy they wouldnt cancel orders and wed just have to wait and return that one.

If you think its OK to put children in face masks, then skip this review.I understand if you disagree. This is important to me.Most retail places ask that masks are worn by adults and are ok with parents deciding if their children wear a mask.Since March 2020, Ive worked hard to make sure my daughter doesnt have to wear a mask up to and including homeschooling her instead of asking her to participate in this ritual virtue signaling.I went to REI looking to return a pair of shoes. I was denied entry and asked to put a mask on my child.I understand that this is the choice of private business. But its my choice to speak out against this level of tyranny.People are not asymptomatic, theyre healthy. If a healthy human being is out walking around, they shouldnt have to wear a piece of fabric on their face to signal how good they are and appease the germaphobes. Its enough that I have to participate in this facade to buy a pair of shoes, Im not putting my kid through it just because REI wants to be EXTRA compliant.I understand that most people wont get it. Thats fine. But for those of you who do understand what Im saying... Im going to be taking my business somewhere that still cares about logic and prefers not to live in fascist state.Update: it took over 6 months to complete my return properly through the mail. They’re still virtue signaling fascists with policy over logic approach.REI sucks. I’ve found much better high quality equipment elsewhere with people who aren’t ridiculous about Covid safety policy.

Great place to get outdoor stuff. Very helpful staff with lots of info about the equipment.

Wonderful as always. They have a good setup for the pandemic, and made me feel safe and still able to shop with ease. There are restrictions, but they are told to you before you go in, and are easy to handle.

Great shop for getting your camping gear. Staff is really helpful in getting my family and I everything we needed. Therere taking Clovid very seriously. Thank you

If you plan to buy something expensive or come here often, definitely spring for for a membership. You’ll save money in the long run.

I got a 18 dollar bowl... it was all I could afford to buy to go camping tomorrow.

I’ll cut this short, as I had a long review typed out and lost it. Same as everyone else with a recent 1 star review. Made me wear a worthless mask. Reprimanded me like a child for wearing it below my nose. I’m a long time customer, but didn’t spend a dime. The fear this company has over the flu is palpable. I’ll spend my money elsewhere going forward. The mask cult is ruining this country/world.

Stopped by to drop off bikes for repair, nothing major but in the midst of a busy holiday season the Bike Shop was able to quickly (and without great expense) repair both my sons and my own bikes. Great customer service, and my son was back riding last night and first thing this morning! Love the staff of REI Brentwood.

Requires mask to shop. Mask mandate has been lifted..... spent my money elsewhere

Covid-19 safety is robust; theyre allowing only so many customers in store at a time, offering ice water to those waiting outside in line; requiring and providing disposable masks if you do not have your own; not accepting cash; changing rooms are closed; Returns area is Open as usual; kind & motivated staff. Well done REI - June 2020

Staff was awesome on Christmas eve. Thanks for the help a

I would highly recommend this REI to anyone! I went to buy hiking shoes, knowing nothing about what particular shoe was correct for me. Sam in the shoe department was AMAZING and super helpful. Very experienced and made the whole process fun and I learned a lot from him!! Thank you Sam!!

Always the best in service!

Love REI - member for a decade or more. Friendly staff - committment to safety with their mask and social distancing policies.

Another great REI store. Not one of the large Flagship stores but it carries plenty of selection. A great place to drop off online purchases if they dont work out. I find the staff to be knowledgeable and very helpful.

They’ve gone from being safe to just being controlling.

Great customer service and great outdoor equipment

Absolutely disrespectful staff. Customer service skills is a must and they have absolutely zero in this store.

I recently started frequenting this REI and I have really enjoyed it just like every REI. The staff is always helpful and very nice. I am always enjoying the equipment and the total experience. I will definently enjoy continuing to come here in the future.

Bought some hiking boots. They are taking infection threats very seriously. The staff is still as friendly and helpful as always.

Horrible customer service! Not store associated.... Corporate . I returned some Items And used their label with tracking. It arrived June 8th today is the 18th and I can’t even get a conformation email they say they send in 2-3 days... Tried emailing. No answer.... Have called 3 times in 2 days with no answer... phone calls on hold for over 30 minutes. Absolutely unacceptable. No working person has this much time to devote to try and get an answer out of these people. May end up having to dispute with credit card company and that’s more time and frustration.

We love REI, their staff are friendly and chill. They have a lot of interesting products and have everything outdoors!I appreciate how they take this pandemic seriously and all the measures they take to make sure everyone is safe. Kudos to the staff who actually enforce the rules of their PRIVATE store/business. It doesnt matter if Williamson County doesnt have a mask mandate anymore, they are a private business they can do as they please. It isnt that hard to be kind and empathetic to other people around you by being a decent human being and by wearing a mask. If you cant do it, you are welcome to shop online. If you dont like to be told to keep your mask on over your nose and mouth (which you should have known by now) then do it properly in the first place. Be kind, people!

Love this stores but really love how much they give back to our community. Kevin Stitt is awesome. Will gladly pay a few extra for a few things when this store does great things for our rivers and people.

The Folks working the floor today were awesome! They rock. I have never (and I rarely use the word never) had the degree of customer service, attention, and positive interaction the men and women there delivered today!! They know the products and will guide you with solid advise in what works and what you need. The people of REI Brentwood are going it completely right. If you have not visited there, make it a must do!! The outdoors in you or someone you love will appreciate and be happy you did..

The store was very organized, and the staff there were really nice and patient.

Good variety of outdoor specialty equipment and accessories. Very knowledgeable salesman. Overall costly.

The staff is always great, friendly and helpful.

Needed a few items for my upcoming camping expedition. Picked up my propane, cutting board and a camping spatula. They have a great selection of outdoor recreation gear and the staff is so very helpful. Highly recommended. If you found this review helpful please click like.

Best place to buy outdoor equipment. Bought my climbing equipment here. They have good gear and the best return policy so you can buy without worry of buying the wrong size. Try it and if its not perfect, return it and get another size. Dont abuse the policy though. Ive seen people return stuff after 11 months of hard use. Thats pretty scummy.

Throughly impressed with the Brentwood TN REI and how seriously they are taking COVID. Greeted at the door by staff and received instruction on keeping distance and current policies. Free masks available before you enter store. Clear floor markings and staff making sure shoppers stay 6 ft apart. Also, EVERY surface wiped down between customers. And guess what? I had an awesome shopping experience, no weirdness, was complimented on my mask, fitted for a new backpack, and would be happy to go back to their store because of the safety measures in place. Thanks #REI #hiking #covid19

The whole store is great, with a nice selection of camping gear. The staff are super knowledgeable and friendly. The people running the bike shop are helpful, courteous and kind - not trying to upcharge on bike services.

First experience at REI and the customer service is awesome. Van was so helpful in actually explaining all the ins and outs of how a good boot should fit. The pricing of the boots was comparable to others I had looked at in Academy and Dicks. Matt was also very helpful and courteous.

My 25-year-old Vasque boots finally failed. I went by REI, found their selection of replacement options to be outstanding, and left with a pair of cold-weather boots at a good price. I also love that REI is involved in our community and is active organizing volunteers for community projects, like trail restoration in Brentwoods Smith Park.

I know people complain about the process, but, youre getting quality gear that should last for years. They have a terrific return policy. A great place to buy shoes for hiking, work, or play. The employees know their stuff. Membership is a great idea as you get special sale info and co-op dividends. I wish there were one closer to me, but, Im willing to travel the hour drive.

REI on Franklin Rd in Nashville is a well-managed store with excellent staff. The team goes out of their way to help and guide customers with their purchase. They are knowledgeable, courteous and friendly. If you have outdoor adventure planned and need trustworthy gear that is durable and will last a long time, buy them at REI.