Wonderful customer service from Evan! He helped make the process easy and was also very responsive each time I had a question. Delivery only took about a week to me in Northern California. The chair is working great and it’s smart with OSIM app installed!

I paid $6000+ for a brand new massage chair, it was broken at the first day delivered. And the company does not offer Return or Exchange service because they said the reason is the massage chairs are consumables”. Right now I can only use it as a stupid chair!!!

I was on my way to buy a massage chair cuz I had good experiences last time I came good service but the lady tonight was rude horrible customer service not coming back when she is around on a Saturday night round 7

So had an amazing experience, staff is very friendly and helpful with explaining how their products work in depth ask for Enoch, ended up buying one of their products and works as advertised!

It was such a great and unique shopping experience. I enjoyed the innovation of all the OSIM massage chairs and small products. I purchased a uDivine V for the whole family to use. The information was fruitful and the service impeccable. Amazing from start to delivery. Thank you Evan and team at Brea mall!!!

Customer service is top notch! The staff are friendly and accommodating. Awesome products. Would definitely recommend anyone to come and experience the comforts and relaxation!