Excellent company to work with. I spoke with several people including Julie, Jessica and Katarina who all were very helpful and kept me updated on the status of the insurance and other details.James, who was very professional, knowledgeable and customer service oriented made dealing with AeroCare a pleasure. I would recommend this company to others.

I was having a problem with adjusting to the mask. I was easily able to revert to an older mask that I was used to. Excellent service.

I just joined AeroCare. Its equipment is good. Its staff / technicians are terrific! At times like this, Im grateful to have AeroCare in my life. And my husband, Anthony, says: In our lives!

Very informative. Gave a great explanation of the equipment, how to use and clean it. Very patient and answered all my questions. I was very pleased.

Boynton Beach AeroCare.Great company to work with. Always prompt to supply and service my equipment. Marlon, my service technician, is very competent, knowledgeable and pleasant to deal with. Couldn’t ask for better service.

Excellent service always.most companies today have people who don’t have a clue about doing their jobs. Not Aerocare. Every time I deal with them things go smoothly. Great people working for a great company.

Quick, efficient service. Courteous and helpful staff. Highly recommend.

GREAT COMPANY! Very polite and understanding my concerns. I recommend them highly. Geneses and Ron were very helpful.

He was excellent. I need his help because my sleep apnea is severe, and I trust him fully

Everyone here is so friendly and helpful. They really do go out of their way to assist you however they can. I just moved to a new place all the way across the state and today I met my new crew in Hudson, Florida. I have to say, they did not disappoint!!David, John and Adriel are sweet and kind. I look forward to their continued service for my oxygen needs ❣️

James was very friendly and very knowledgeable. He took his time explaining the C Pap machine.I would recommend this company/office to anybody who has sleeping issues.

I was recommended to AerocCareby the pulmonary specialist and the follow up was within 2 days to get a call from them and the next day they delivered the unit for home use of oxygen and portable unit for outside use.The consultant who delivered the units was exceptionally informative and showed us a number of times how to operate both units.The whole process was easy, fast and totally covered by our health insurance.This is a number one local company in South East Florida I would highly recommend!

Your representative Jesus that you sent has always been efficient and prompt . He has been here before on service call and is always very thorough explaining how to operate my units.

Very Professional and fast. Feeling better as I use my product

My experience with this company was wonderful. My tech explained in detail how the equipment worked, was very nice, and helpful.

Very quick and very professional give me all the information I needed to work my CPAP and all the material that I needed to know more about my product that I received I definitely would refer to anybody. The staff is very niceJohn did a very nice job discussing the product and how to use it

The young man who delivered the test was very kind and kept in touch during his travel to my home letting me know when he would be arriving. He explained in detail and showed me how the test is performed and how to use the equipment.

AeroCare is a top notch operation with promptservice on every level. They answer your calls andare polite and helpful to whatever your needs maybe at that moment. The representative, Jesus, is prompt courteous and so helpful.

Nice guy knew exactly what to do and did so quickly.

This place is great you put your order in today and you will have it the next day. The employees there are super nice.

Aerocare of boynton beach recomended and sold me a defective cpap machine that I cannot use. When I asked for a replacement I was told I could purchase a different one. They do not stand behind what they sell. I now have a $800.00 paperweight.

Had a Sleep Study due to Brain Injuries and was prescribed a CPAP and directed to this store.The Gentleman didnt or wouldnt realize I have a Brain Injury and if I tried on the Head gear I would be obliged to Purchase the Unit,thats odd but I did anyway.Fast forward over a year later,I get around 3 calls per week and dozens of emails to re-order Supplies.Ive asked them to not call me as I know when to order Hoses,Nose Pillows etc but the last straw was a rep.asking me if Im cleaning and replacing the parts,my reply was Are you a Doctor ?and I hung up.Two days later I get another reorder call at 5:20 PM while having dinner,again hung up.This morning another email to reorder,ENOUGH ALREADY!This is one day afer I sent an email to stop harassing me.I know you work on commissions but I have a drawer full of Aerocare CPAP Supplies Medicare Paid for,my next email will be to Medicare and my Prescribing Doctor to eliminate this Vendor.Take me off your list already!

I had a wonderful experience with AeroCare. Devin looked after my orders for a quick delivery and Jose Respiratory Technician was so friendly , professional and knowledgeable. He explained everything so we could understand what to do, he never rush in explaining each equipment to us. I would definitely recommend them.

You could not get a better man to explane James

Your agent was most helpful. Responded very promptly to our request and tried to find the best unit to meet my wifes needs. Recommend him highly.

It was a painless and easy experience dealing with Aerocare. I worked with James who was very knowledgeable, pleasant and quick. I was happily surprised how great his service was. Cant wait to use my CPAP machine tonight.

I have used a c-pap machine for more than 25 years and have dealt with many different companies along the way. Some were horrible, some were ok, but none were as easy to deal with as AeroCare. We had a discrepancy over how much I owed and IT WAS RESOLVED IN 1 DAY! With other companies this would have taken weeks. I went to their office to pick up my new machine and supplies and it could not have been easier. I was greeted with a smile immediately, did not have to wait at all, and Ron (my therapist) was very knowledgeable and helpful. If they continue on like this I will never use another company again. AAA+

James was professional, upfront and easy to work with. He was friendly, trustworthy and was thorough in the explanation.Jessica at the front desk was also a pleasure to work with. She was both friendly and helpful. She gave terrific service and researched necessary info. over the phone and in person. 🙂

Great customer service making my life easier to clean breathing. The representative Ron was amazing- he was very informative, caring, personable and clean( came in with gloves and mask) which put us at ease. I really appreciated the way he took his time also - he didn’t come in and rush out, he made sure we new everything in relations to even cleaning our machines parts. Best experience we have had in a while, especially in this pandemic. Thanks Ron 😁

They’re very reliable

I had the BEST experience had AeroCare. James Dean was awesome and answered all of my questions and concerns before I could even ask!! Use this facility with confidence that you will get great customer care.

Always available. Very reliable!!

The technician Nelson who came was very professional and knowledgeable he walked me through the operation of the machine step by step that made it easy for me to understand I would recommend AeroCare to anyone .

Aerocare had been taking care of my husbands oxygen needs for many many years. Nelson, our technician today, is wonderful!

Above and beyond providing service and support for my Cpap needs.

I am a new APAP user. After dealing with the inept Port St. Lucie, I was directed to the Boynton Beach Office. What a difference. JESSICA was beyond fantastic! The service she provided was phenomenal! Seek her out because she is knowledgeable and most helpful!

Quick, polite and knowledgeable service

Prompt friendly professional service. Knowledgeable staff made this experience very easy.

Great Customer Service

James was excellent in explaining everything my husband needed to use his cpak machine.

The therapist was very good at explaining how the machine worked. He took the time to show me how to put on my new mask and take it off. He also cautioned me of sounds that may come if the mask came loose.The office personnel are also very good to talk to

My guy James Dean was excellent professional And he made it seem like A pleasant way to spend my morning

The great location with good customer service

Great service. New user with lots of questions.Provided alternate accessories to help better adjust to the new way of lifeHighly recommend to all needing this type of device.

Nelson trouble shot the equipment issues and all seems to be working.

Marlon was my technician, He was super nice and professional, He explain everything with details.

Absolutely the worst company to fill supplies. No one answers the phone or calls back on your orders. I have called at least 10 different times. My order is still not filled. No one gives any kind of updates

Received my C Pap machine today and the Respiratory Therapist was very kind, thorough, and easy to talk to.

I was very satisfied with the care I received at Aerocare. Jessica, who sits at the front desk is wonderful. She is very pleasant, knowlegable, and sweet.Ron is wonderful. He is patient and explains all the equipment and which is best for the patient.

The gentleman that set up my equipment was very courteous and helpful. He explained everything in a very nice manner.

This company is AWESOME- the scheduling was perfect and right on time, the customer service as great, and the distancing and face mask really appreciated. James, my Teck, was very knowledgeable, courteous and fitting me with a great mask--now lets hope I can use it. Up to me...! Thank you all.

Called this morning talked to Laura to find out appointment time when the tech would be at my home. She was respectful answered my questions. Marlon arrived about twenty mints later and changed filter on home concentrator. He knows his job well. Very nice guy. Veronica Lacey AKA Bonnie

CPAP other supplies, try to avoid Aerocare, Boynton. I thought Apricare and Lincare were difficult but just getting started with Aerocare has been difficult to Say the least!6 months ago my pulmonologist sent a new script for Supplies, just supplies not even a machine. A few days later Aerocare called asked for info.Couple weeks later, I checked, was told the had all the info needed.Month or so later get a envelope asking for all the info the have.Called them and discussed the mask and supplies needed.Month later another request for insuranceOther day got a new envelope and today a call. Asking sameHand delivered the paper, asked if supplies would be sent, was told “they are creating documents”I asked what that meant, they were going back to the doctor for info. Whaat? I left I see the doc in 2 days maybe we can go back to prev supplier

Husbands oxygen generator malfunctioned during the night. The next day AeroCare came out, replaced the machine, and all was well. The new machine was lighter and smaller, and generated much less noise and heat! AeroCare is the best.

James was punctual and very thoroughHe explained how to use the Cpap machine and the mask as well as the filters and cleaning process! This was a positive experience! I hope 🤞 to be successful as a sneep apnea patient

Product was delivered promptly. Instructions could have been better.

They set up an appointment for me to pick up my cpap machine. I went to their office met with the therapist who explained how to use the machine and I was out within 30 minutes. All very easy.

My experience with them has been less than stellar! In all honesty I wouldn’t recommend this facility to anyone! Weeks on end with no one calling to the point when I call to check on the order of the cpap, I get asked, “ do you want it”! I repeatedly told them that I need it for work and now it’s come to be 4 weeks I’ve been out of work because I need to use the machine 7 days in order to getting approval to work again! Surely this place is unprofessional and gives you the run around telling me you need papers that I repeatedly sent and was told everything was approved week 1 thanks for nothing because I been sending emails and calling and I get tired of explaining the whole story over and over again! Despicable place, you guys have cost me dearly! Edit: Well I understand the Hippa law but your still not dealing with a 1 month turn around to get a cpap that blue cross gave me a supplier list! If I knew it would take this long I would’ve let holy cross hospital do the sleep study and not dealt with any of this! Furthermore I contacted blue cross for another supplier because you guys are just horrible! Not customer service oriented in my opinion!

From the moment you walk in you are greeted with a smile. Ron has been the best helping me all the way. James is great also. Highly recommend AeroCare

James Curtis delivered the new BiPap with clarity and a comprehensive understanding of how to use care for this device. Over the last 7 years we have dealt with several tech support people and James is #1 in my opinion. Kudos to Jessica too.

James as so professional and have a comprehensive review of all equipment. He wore gloves and a mask as well. I loved him. So nice.

James is very dedicated to his patients. He always returns calls and tries to fix any problems. He had been very caring and shows genuine concern.

Great service, serviced within 2 hours of calling. Excellent service tech responded and had problem fixed within 15 minutes. Very courteous and capable.

My arrow care people are the best!!! They all care about the patient and are friendly and Helpful. I hope they know how much I appreciate them

Excellent products an customer service

Great Service and Instructions on my new CPAP. I recommend AeroCare.

Always get a quick response to my Oxygen needs.👌

Alex took very good care of me. When I tried to explain what I was trying to accomplish I was told I couldn’t do that.Upset about the situation I got Alex and he fixed the problem immediately.Alex has always handled any problem I’ve had. Great employee.

My technician Marlon was very kind and professional, definitely an added plus to the company 🤎

Great service. Customer service was awesome. Thank you

Very helpful and friendly. Fixed with no problem.

They dont keep promised deliveries. Never received scheduled Oxygen delivery. Do not respond to calls from answering service.Made 4 or 6 calls over and never received call back. When I spoke to office during regular business hours they assured me it would be delivered, but they were running g late

Very prompt, comfortable, & professional..far better than my previous provider.

Respected my desire for no contact and very pleasant on the phone. Just right

James gave detailed information, was clear and easy to understand. And he was very friendly and efficient. I would have given 5 stars but during a pandemic I would have wanted a test machine to be used for the instructions, not my own. And to inhale in the machine after the filter had been touched made me very uncomfortable. Then smaller details like signing on an iPad with your finger and having my mask laying on his iPad and keyboard...yes, it made me very uncomfortable when the COVID-19 is due to a respiratory virus.Also, for their information; searching for their address brought me to the wrong address that should be corrected in the search engines. Other than that, so far so good.

This company is the best. They have never let me down and always rate an A+.

I had a horrible experience at this place because I was mislead. I was diagnosed with sleep apnea in the beginning of October so my pulmonologist wanted me to try the sleep apnea machine for night time sleeping. I had a feeling I would not be able to sleep with a machine so I asked numerous times if there was a trial period in which I would not have any financial obligations. I was told on three different occasions by AeroCare staff that the first 30 days were a trial period and I would not have to come out of pocket with any money. Within the 30 days I tried three different head pieces but I could not get used to any of them. I was very diligent to make sure I returned the machine and all of the equipment back to AeroCare in under 30 days. Later I found out that they billed my medical expense plan $331.52. The medical expense plan is still my money. I made several inquires into the charges and was given the run around for months. The whole machine should not even cost that much and I returned everything back to them. Plus I did ask multiple times if there was going have any financial responsibility and was misinformed each time. Finally months later I spoke with someone in the billing department, which is in a separate location, and they told me all they could refund me was around $75 because the staff misinformed me so basically I was out of luck. It was a very unprofessional experience.

From the first phone call to confirm my information through my orientation and demonstration appointment this company and its staff were friendly, professional, and engaged in my health and well-being. Sulvaune was well informed and easy to understand when she contacted me to schedule my appointment. I was greeted warmly by the front desk person who made me feel comfortable and at ease in spite of my nerves. James, my assigned pulmonary therapist, was so very patient with me as I asked so many questions. His product knowledge and instructions were clear, concise, and delivered to me in a way that made me comfortable with my new equipment.I would recommend this company and its staff to anyone.

James was awesome, he covered everything I needed to know about my CPAP and gave me all the information I would need. It was a happy experience and I’m glad to have made the connection.

Alejandro was prompt, polite , and considerate. He called prior to delivery. He also called once delivered to make sure I received my nebulizer.

Very professional people, I was so impress with the attention given to me during the explanation of all the functions of my machine. Everyone was very friendly...Thanks for everything...Mauricio Cabral

James did a great job explaining cpap operation. He is a very effective communicator - Excellent Job!

Extremely rude people. The first one hung up on me so I called back, got a second gentleman. He hung up on me too. I kept trying to explain the last two hoses I got were rotted, and busted up shortly after I got them. When this one, that I had kept unused in the plastic, does the same thing, I can only assume it will because it’s from the same office (do they keep their merchandise in a hot warehouse so it rots from the heat?) I will have to resort to duct tape. Or call a different office. Or call a different provider. I can take my business elsewhere and let them profit. Conveniently neither of the gentlemen had a boss or supervisor around, so I couldn’t handle this in a more private manner. And calling this early in the morning isn’t appreciated either. I’ve asked before to call later, I guess they don’t keep records. Guys, really? There are more unemployed people right now than during the Great Depression, so I don’t think I would feel so confident about hanging up on paying customers. There would be hundreds of waitstaff and other restaurant workers and college kids who would take your place in a heartbeat, and if they were raised right, they wouldn’t have bad attitudes. The first one started out polite but then stopped listening and began interrupting. I had to tell him, if you ask a question, you have to let me answer, stop bulldozing me. The second one had a chip on his shoulder from the beginning. That call didn’t last two minutes before he hung up. Ok, that’s fine. I’ll trot my business over to somewhere else. Bottom line though, BUYER BEWARE. THE CPAP HOSE POPPED OFF OF THE COUPLING, BROKE IN TWO. THE SECOND ONE I RECEIVED, THE SAME THING HAPPENED. The previous Aerocare office didn’t have a quality control problem with their merchandise. Just South Florida.

Wonderful experience. Process was painstakingly explained to me by a very knowledgeable person, James Curles.

Ronald did a great job explaining in details

Great orientation by detail oriented therapist. Could not have had a better experience

Aero Care is great, They took the time to make sure I received the right equipment. The follow up was terrific and Nelson is a great guy to wok with.

James Curles is a good listener who understood my issue and came up with the solution that makes me very happy...a perfect fit!

Jesus provided excellent service. Patient explanations to my questions. Service with a smile.

On time delivery. Positive response Alex great representative. Highly recommend.

The technician was very pleasant and knowledgeable about the use of the equipment. He patiently answered all my questions.

Your technician Aristoteles came back today to bring the stand for the filler. Aristoteles is an excellent technician who knows the equipment and made sure to replace all the old tubing, canula and connectors that have been using for quite some time. Aristoteles went far and beyond for me and I greatly appreciate his concern for my health and welfare. Thank you.

Tech delivered my oxygen equipment. He was sweet, personable, knowledgeable and thorough.

The care and promptness to ones questions and medical needs are alwaysmet , with professionalism and dignity .

Fantastic experience very well done.

Very good explanations of how to use the device.

Very knowledgeable and helpful staff. James was great at explaining all the nuances of the operation and care of the CPAP equipment.

Great people and James Dean was so kind and explained the machine well.

Initially they are great. The staff is friendly and knowledgeable. This company’s follow up on issues is atrocious, and that is being nice. I have never received a call back for an issue that started in January. My wife and I have left several voicemails as long as they have their money, they literally do not care.

If there was a zero star rating, thats what they deserve. Need to talk to them for the first time.Their phone system is awful..... it rings and rings and nobody answers the phone after over 20 phone calls, no matter what extension you pick. They should go out of business !