Forced to go inside, during a pandemic, to conduct shared branch deposit. Was informed at the window that I would need to go inside because they couldnt verify me at the window for shared branch transactions. Went inside to see what they couldnt verify, Was provided incorrect information by a teller(said she couldnt provide shared branch balances.) Had to request a manager who then was miraculously able to find the balance but refused to provide a printout of it. In the end the only reason they needed me to even go inside was because they wanted a signature on one of their devices in the lobby. Never mind the fact that they just received my signature + copy of my dl with the deposit form itself.

Everytime I call about a question about my account ..The woman who works in the morning acts likes she doesnt know anything...Then has pauses of not saying anything...I also have different balances show up all the time and money gets taken out of my account and u cant even see who took it and where it went...one day I could have a balance of 700.00 dollars and check again in 3 days and my balance would be 760.00 and u cant see where it went....And they act like they dont know where it went

This company is horrible. After a long quarantine due to a positive covid test, we have 1 out of 3 account go negative due to no money coming in. Tried making a withdrawal for groceries and was declined. After speaking to a heartless individual on the phone, I was told despite the situation and current environment, them getting paid for a negative account was more important than my family eating and that my accounts are locked for the time being. Im not sure how they think this is ok but apparently they dont really care about their customers. The moment I settle that account i will be closing all accounts with them and urge everyone else to do the same. There are far better banks out there. Id take an unsecured credit card with direct deposit over them at this point. Shameful place.

The staff is amazing! I actually caught her name, Katie Kinser. She was just the nicest person there! Regardless all of them were great but she stood out! This credit Union is the best!!

Good friendly service, very knowledgeable. They go over and beyond trying to help!

It always seems to be a difficult and time consuming process when entering this place. I do the same three things, once a month, I pay my mortgage, pay my car payment, and make an extra principal payment on my car.I am always greated with looks of confusion when attempting to do these three things and my visit always seems to take minimum of 15 to 20 minutes, despite the fact that I have never seen more than one other customer in the lobby. If I knew that it was always going to be such a hassle to make my monthly payments I probably would have taken out my mortgage somewhere else. My time is valuable, and not respected at this place.EDITED TO ADD...... after my initial problem I was contacted by the bank staff. They were apologetic and assured me that my issues would be addressed, which I appreciate. I am confident that improvements will be made and that these problems will be rectified.

I called a month ago to see about refinancing my house and the manager at the location in Owensboro left her tons of voice messages they never called back they never gave you time a day and when you call the office all you get is a message from the person you talk to that says I will call you tomorrow never againWaffle with these people for my time is valuable to and I don’t even have the common courtesy to pick the phone up and call you back

We just refinanced our mortgage with Liberty Financial and worked with Michael Buchanon. Matt Groves also assisted in making this such an easy process for us! The title company they work with, Foreman Watson even made arrangements for our busy schedule and accommodations they most certainly did not have to do. Both companies made doing business with them a great experience! Highly recommend!

Their staff is extremely friendly and helpful. They go above and beyond to help new customers and their current members.

Really a fine establishment

Trash website.

Good folks