Melissa, the front desk associate has no concept of customer service. We brought our daughter here for the first time a day ago. I emailed them Thursday, records and X-rays from We Make Kids Smile (BEST PEDIATRIC DENTIST). At that time, I also asked to be sent a pretreatment payment so I would be aware of the cost.Upon arrival, on Monday they couldn’t find the email, until my spouse sent it over. Then they discovered mine. I was under the impression my daughter was seeing Dr. Thrower as she’s the only dentist listed under her practice via Cigna app. However, we were seen by someone else, who is OUT OF NETWORK! Which was communicated to the insurance and not my spouse.The cost Melissa quoted seemed outrageous. So, we asked for a treatment plan to be emailed which wasn’t until the insurance company called. Additionally, Melissa gave the insurance company misinformation because she didn’t review my daughters chart prior to releasing her information.I asked to speak with the owner…I am still waiting!

We were able to get a an appointment the same day! The staff is knowledgeable and courteous and the wait and service time was fast! Dr. Thrower is very knowledgeable and she was patient and gentle with my girls. The girls didn’t cry at all while getting their teeth examined or cleaned.

Great customer service all around! Pleasant and friendly staff. Dr. Thrower is very knowledgeable and gentle with the little ones. I would definitely recommend this practice to anyone looking for a new pediatric practice.

I worked here. I did what I could for the doctor. She was not appreciative. I was her only front staff running a whole practice. She refused to hire more staff. I hope she can get it together. Although I wont ever be returning nor my children. Ive seen myself what a mess this office is. She cant keep employees long enough for them to learn the systems. Plus she never paid me my last paycheck.

Great staff, clean, quick, and efficient. I’m glad we found a good dentist!

Dr. Starr and her team are great. Procedures are explained. Methods for better dental hygiene are recommended. Everyone is professional.

My toddler has loved this dentist since his first visit at 18 months old! He’s had about six visits and they are always friendly and accommodating! My toddler loves the colorful painting of one of his favorite movies Finding Nemo. They’re able to clean his teeth effectively and efficiently without any resistant from my toddler, who’s had no cavities! We are moving states away and this practice has definitely set the bar high!

They always do a nice job with my kids and always make sure my kids are comfortable and safe while being worked on. They accept most insurance. I have amerigroup and now i have carefirst so that is very helpful. My kids love it here and they are also open on Saturday’s. If you do come on a Saturday just know that is when they are super busy and have a-lot of clients because everyone makes appointments for that day. But even though busy they always try there best to keep up with the set appointments.

My son’s cap came off his top tooth for the second time from no fault of his own. I called to schedule an appointment so he can be seen because this same tooth lost its cap in September. Trying to call is always a task because half the time there’s no answer, and their online appointment setup is even worse. Finally got through and the earliest he could be seen was in a week, that’s fine no problem. I explained to whomever answered the phone that he was there in September for the same problem and it’s the same tooth. We get to his appointment and the doctor comes in and she said they would have to see if our insurance would cover it again even though it’s “MEDICALLY NECESSARY”. Hmm...but okay. I don’t understand why that wasn’t disclosed prior to his appointment!! So she leaves and the dental asst. comes in and starts to prep my son. She stated “I’m just gonna get him prepped” and then she steps out to talk to someone only to come back and say we’re going to have to come back on the next available day which happens to be at the end of November. A complete waste of my time when the procedure could’ve been handled right then and there. But the real issue is if you have Medicaid they dgaf about you.

This office does a great job with my boys. We have been coming here for awhile. Bring your family!

Dr. Throwers office came highly recommended and I was excited for my son to see her but that quickly went away. My appt was for 2pm we followed the directions to call and check in but after calling for 10mins no one answers the phone. We get to the office door and it’s line of people who are waiting for their 2pm too and no one was answering the office phone. 2:15pm someone comes and takes a family in and we continue to wait until 2:40 when I have to bang on the door and tell them we are leaving. All of sudden we can be seen and from that point everything was horrible the only ppl who had good customer service was the dental assistant. The examine was rushed and then I was handed paper work to fill out and said oh let’s make an appt for 6 months. I’m not sure if we will be returning because this was a horrible experience for my sons very first dental appt. I didn’t feel like enough care was taken nor enough engagement with my son. I hope 6 months is enough time for this practice to get things together

Dr. Thrower is amazing, she is very personable, is great with kids and takes her time with patients. In addition, she has been helpful in providing details about dental procedures.

Excellent Customer Service for our Sons Visit During this Pandemic - I was a bit apprehensive at the thought of bringing my son in for assessment of his teeth due to the coronavirus …. However upon arrival, I was pleasantly surprised at the protocol (coordination, temp checks, verification check-in on number of patients in the office, etc) upon entrance into the main lobby that was put in place to ensure the care and safety of all patients. Once we received the green light to go up to the office, we were greeted by the front desk staff. I then observed the way the staff, assistants, doctors triaged all patients in and out with care. Shortly thereafter, we were called to the back to be seen and the doctor and assistants were phenomenal! I was there for my son and they observed that I also had my daughter (in her stroller) and offered ways to keep us all comfortable as our son was being seen keeping everyone safe. Their bedside manners, efficiency and effectiveness in assessing our sons teeth to include the recommendations provided were top notch to say the least. And while the recommendations themselves were to be expected, it was the way the staff made me/us feel during this appt that I had to write about. Apprehension of patients at dentists is pretty normally and truly during this pandemic heightens how we feel overall and I wanted to ensure I wrote my first google review for Bright Starr Pediatric Dentistry for keeping this all in mind when seeing all patients. Amazing Job Staff - We Truly Appreciate You!!!

Charged for unnecessary work that wasnt even fully completed. Very rough with my son. Will not be going back👎🏾👎🏾

Ive been bringing my daughter for years (5 at least), shes scheduled every 6 months for cleaning. Appointment is made before walking out the door. Times are flexible as late as 430 during the week and early Saturday appointments available too. Dr. Thrower has even referred us to a GREAT orthodontist; I dont have any complaints. The staff is AMAZING. The doctor is AMAZING. They provide great service, always feel welcomed. I havent experienced any of the situations noted in other reviews, hopefully you get to experience for yourself.

Terrible customer service with the front office staff! They mishandled several claims and have been rude in the process of trying to resolve them. While in person I notified them of my change in insurance but apparently my records were never updated because I received a call (April 15th) letting me know the claims were rejected. I provided the information again but on May 3rd I received another call and was told that the person in the office handling claims was no longer an employee there and apologetically she asked for my information yet again. I never received another call since yet I received invoices indicating a had a past due balance. I called today and was rudely told that they tried to contact me several times but my phone tracks all missed, outgoing and incoming calls from a specific number and thats how I remember the 2 dates Im listing here and have no other calls from them. I called Delta Dental myself and they called Bright Starr to fix the issue for me. Apparently Bright Starr was sending the claims electronically to the wrong department. I called them back to ask why they never called Delta Dental and they said they dont do that but other providers clearly do since the automated system for Delta Dental first asks if you are a provider or a subscriber. The office manager at Bright Starr still rudely claimed that they called me several times which is not true at all. Needless to say Ill be looking for a different pediatric dentist office for my kids as there are several out there who Im sure can provide better service. Its too bad because our experience with the dentist and back office staff has always been great and thats what kept me there but there have been too many negative experiences with the front office. Theres been a lot of turnover and I kept thinking it would get better but for some reason theyve all been rude in one way or another.

My child has been a patient here for years and unfortunately I am having a very hard time obtaining an appointment. While Dr.Starr has been excellent and bedside manner is great. The office staff are HORRIBLE with follow-up and HORRIBLE with customer service. The mere fact of being with a practice for YEARS and having to leave because of CUSTOMER SERVICE is appalling. I am working like everyone else who unfortunately cannot SIT BY A PHONE and CALL EVERY MINUTE for something OFFICE STAFF gets COMPENSATED to do. Dr. Starr, I will definitely be willing to stay but the front staff MUST GO

My son arrived early for his appointment. A week prior to his appointment, I called the office to see what the fee would be for a self pay patient. I was quoted a price and agreed to it. After his procedure, I was told the price would be twice the amount I was initially quoted because two teeth were filled instead of one. In trying to clear up the matter as to why I was not told the price had changed before the procedure was done, Jessica was EXTREMELY rude and blamed me and his orthodontist for the confusion. I was able to speak with someone else who reduced the bill by 15% and Dr. Thrower did call me back later to apologize for the miscommunication. She is a good dentist and my son loves her but her front staff should be replaced.

Im surprised that there are multiple negative reviews about the receptionist, but the doctor has done nothing to let her go.I scheduled an appointment for my three year old for Tuesday, 12:20PM. On arrival, me and my wife were greeted with the receptionist yelling at us You were supposed to come yesterday. When I told her that we were specifically told 12:20PM on Tuesday, she said that she has us in the system for 9AM Wednesday (WHAT???) and that she has no idea who I talked to on the phone.A few minutes later the doctor arrives and tries to rectify the situation. She asked the receptionist Are they existing patients or new. The receptionist rolled her eyes in a very rude manner, acknowledged that we were new patients, and pretended like she would try to fit us in. She called us back to the front desk a few minutes later and said that there was nothing she could do. By this time I had spent some time reading all the negative reviews about her. I told her how I had taken off from work on a Tuesday to be there. She made no effort to take any responsibility of the error and continued to say I did not schedule you for today. Apparently the customer is not always right. Also, there is a big sign outside the building that says Walk-ins welcome. Yeah not really. For now it seems like scheduled appointments are not welcomed either. One word to sum up our experience with the receptionist: Rude.To the doctor: Judging by the reviews, it seems like you are a great doctor. Please acknowledge that your receptionist is hurting your practice. The first impression is the last and unfortunately we wont be returning. Following are all the other reviews about your receptionist. Bumping them up.Unfortunately, her staff is incompetent. On too many occasions, after I had taken the day off from work, I would get to her office and the girl at the front would tell me that my daughter could not be seen.the staff were extremely rude to us and rushed us out of the building. Especially the woman running the front counter.To add injury to insult, instead of apologizing and acknowledging how I felt, I was told by the receptionist to never return.Very rude receptionist...They cancelled my appointment and when I called to reschedule, I was told well you know school is about to start. I rescheduled the appointment for the following month and when I asked whether any concessions would be made if our appointment was canceled again the receptionist asked me if concessions were made when you go to the grocery store and they are out of something? The things she was saying didnt even make sense. When I finally said to just cancel the appointment and that theyd lost me as a client, she said GOOD!

We really liked this office and the dentist. It is cheerful and well-managed. My very young son was never nervous or scared here, and I think that really speaks to how knowledgeable the dentist and her staff are when it comes to working with children.Unfortunately, we dont go here anymore because they no longer accept our insurance, but we didnt leave due to any issues with the practice itself.

I have been going to this practice for about 3 years or so now. Dr. Starr/Thrower is awesome and very personable. My children love going to the dentist because of her. However, because of the experiences with the receptionist I am now looking for another practice.The receptionist is very rude and apparently enjoys chastising the parents in front of their children. Truly outside the building they have a sign that says walk-ins are welcomed but when you are a few minutes late, she cancels your appointment and tells you your business is not more important than her other clients.I have tried to overlook the receptionist behavior in the past because I so much enjoy Dr. Starr/Thrower and the other staff that work in the back office, but after this last experience I doubt I will be taking my children back there. I got berated by the receptionist, two of of my 4 children appoints cancelled and the two that got seen did not even see Dr. Starr/Thrower nor receive their little care packages. The place was so packed, people were sitting (literally) on top of each other. It appeared they tripled booked all the appointments and unfortunately everybody showed up and the result was pure chaos.

Dr. Thrower is great as a doctor, but she has to urgently fire her front office staff. When I came in for an appointment for my daughter, they checked my insurance and gave me a paper that said I was going to owe $190 for the treatment. Then they send me a $400 bill in the mail after I paid them the $190! If I knew they were going to charge so much, I would have never gone to them in the first place!!!!!! I attempted to speak with their office manager. She was extremely rude and basically laughed at me, said oh, we dont actually check the insurance. Great! Do not go to this office unless you have $$$$$$$$.

Appointment was at 9:30.. arrived on time.. waiting area had one small lamp on. Office area was dark no employees here. Called office phone and left message. At 10 am decided to leave but saw employee getting off elevator. Went back and questioned why office wasnt open. Told her that people are waiting in the dark. She responded by saying that the office doors should have been locked. She turned the lights on but has yet to come and tell us whats going on let alone apologize. Unprofessional and unacceptable. Dentist and others still are not here.

Our first appointment was last week! It was great! I love that the kids get a token to spend when they are finished. My daughter loved watching the movies, and didnt flinch one bit during the cleaning process. Id highly recommend Bright Starr Pediatric Dentistry to anyone!

From the moment my children and I entered Bright Starr we felt welcomed. There is very little wait time and everyone that has interacted with us has always been kind and caring. They make you feel as if you are their only patient. My children consistently ask when their next appointment will be. Highly recommend!

I was very pleased with our experience. The office was inviting as well as kid friendly. I was able to bring my 5 month daughter along with my son for his first dental appointment that was great for him. He received the doctor along with her staff openly (shocker). I have started referring my friends to bring their children to Bright Starr. I have a found a great pediatric dentist.

This is the best pediatric dentistry I have ever visited. My son feel so relax in the environment and the doctor Dr star is so sweet and pleasant. Even the nurses are nice and they welcome u well. Thou I was just referred their I am now going to make this dentist my son dentist. And I will recommend any parent to take their infants and toddlers there. They will surely like the place. Thanks.

Staff is very terrible at following up. My daughter needed surgery done, after taking time off work to have the documents filled by her doctor the office called me to informing me that my daughter got an appointment with the hospital however by that time the doctors note expired. The staff cared zero after I requested to have an appointment date first before I go all the way back to the hospital to have the paper work filled out and have the same issue repeated. No follow up till this day.

Now that we got the appointment day and time right I have to say I really like Dr. Starr. She was patient and playful with my daughter to make her feel comfortable. Very clean waiting room full of toys and books and stuffed animals in all the waiting chairs.. Its located right in the shopping center I frequent daily so its very convenient without having to drive too far!! See ya in 6 months!!

Ive been taking my kids to Bright Starr Pediatric Dentistry for about 3 years. The staff and services provided are very professional. My kids enjoy going to the dentist. The office is clean. The staff will go out of their way to meet the needs of my children and me if I need anything, receipts, documentation, impromptu appointments. I would highly refer Bright Starr to anyone who has kids.

My son Isaiah Ferguson loves this dentist office and they are very professional and work with your time as working parents. He especially loves the coins to get treats every time he comes. Everyone is very friendly and I love the setup......

Dr. Starr is very gentle and patient with the children. I take my granddaughter to her office and she loves visiting Dr. Starr and greets her with a really big hug. The office is a beautiful and calming environment for both the children and the parents. The assistants are super friendly and helpful, always making sure that any concerns or questions you may have are addressed. Having Dr. Starr in Bowie is awesome, we dont have to travel far to find someone of her expertise.

Dr. Thrower is a great dentist. She was always patient and understanding when caring for my daughters teeth. Unfortunately, her staff is incompetent. On too many occasions, after I had taken the day off from work, I would get to her office and the girl at the front would tell me that my daughter could not be seen. Once because no one informed that my daughter could not eat before oral sedation, another time because the schedule was overbooked and the last time because whomever scheduled my appointment did not put that my daughter needed oral sedation and they only do that on Tuesdays and Fridays. Their excuse was that there was a new person doing the scheduling...IF YOU HIRE SOMEONE NEW TO HANDLE YOUR BOOKS.....T E A C H ..T H E M. There is no reason for these stupid mistakes. On top of that..I had to go the pharmacy to pick up the sedation medication and they would not give it back. I understand that it is a controlled substance etc. However, that was just an insult. As I stated before, Dr. Thrower was very patient and kind with my daughter, but I refuse to deal with people so STUPID that they cant even freaking schedule an appointment correctly. 3 strikes and youre OUT!

Rude front desk staff! Theyre rude in a nice way if you know how that is. Schedule availability is terrible. Would not recommend. Do your kid and yourself a favor and find a more professional, flexible and friendly dentist.

The front staff is horrible..Brittany which probably isnt even her real name.. has a bad attitude. Very slick out the mouth. The doctor is going to loose patients if she doesnt get rid of that unprofessional front staff. They swear they have sent my claims several times to delta dental and keeps getting rejected. Delta dental doesnt have anything. Out of 2 years. So now you are trying to balance bill me because the billing department doesnt know what they are doing. I wouldnt recommended this place to anyone because of the front staff. When you go to a dentist office you want it to feel like you are welcome and cared for. Please be careful they are trying to get over on people billing because they dont know what they are doing.

I absolutely love this clean, professional and friendly environment. The hours are great for working parents and school age students. My kids have been coming here for 6 years now. I refer them often and plan to stay forever. A big thank you to all the staff at Bright Starr.

Even as a teenager, I enjoy going to this dentist! Dr. Starr and the staff are very nice and engaging. The layout is perfect for younger kids in the waiting room and the exam rooms. You can even watch TV while getting your teeth cleaned in one of the rooms! Bright Starr is a safe and enjoyable environment for a pediatric dentist office.

Great service. The doc is informative and knowledgable. The front office staff are nice

To add to other reviews. My daughter has been seeing Dr. Ebony for a couple of years. She’s a great pediatric dentist. Today I contacted the office to see which date my daughters appointment was scheduled. I was immediately put on a 5 minute hold. Afterwards, the receptionist could not seem to spell and/or hear the spelling of my daughters name. Apparently frustrated, she put me on another hold. Once off hold, another person asked me for my daughters information to which I noted, I didn’t understand why this was so hard and taking so long, and she responded, “Because we’re busy that’s why? Not a problem. I’ll take my business elsewhere. The receptionist have always been lack luster and rude and it’s truly a horrible reflection of Dr. Ebone’s practice.

We love Dr. Starr! She is engaging, patient and clear with information. My children were relaxed around her and her staff because they are so welcoming and helpful -- and silly right along with my kids! Dr. Starrs work is precise, efficient and gentle. I highly recommend this office!

I knew this was the dentist for my son when I called and setup an appointment. The receptionist was very helpful & informative. I was very impressed on how clean the dentist office was, and what won me over were a brother and a sister arguing who was going first. Now that there is astonishing! The dentist was very in tuned with her patients. Great experience!!

I was so impressed by the office, the staff, and Dr. Starr herself. For my daughters first visit, at age 2, she was scared of the x-ray machine. Dr. Starr told me not to worry about doing x-rays that visit because we want her first visit to the dentist to be a positive one. I thought that was such a good mindset to have, and it really did make a huge difference. My daughter absolutely loves coming to Dr. Starrs office, and the care they provide is outstanding.

My daughter woke up at 6am on a Saturday morning with a swollen face and a painful tooth. I called several pediatric dentists, but Dr. Thrower was the first to call me back and told me to bring my daughter in. She squeezed us into her full schedule and addressed my daughters situation. The office is clean and inviting. The staff is knowledgeable and takes great care of their patients and parents. We are very grateful that we found Bright Starr and Dr. Thrower! We will definitely be back!

The office was bright, with great books and toys to keep my daughter busy. I love the fact that Saturday appts are an option. The receptionist was friendly and the dentist was very patient with my 2 year old. This was her very first dental appointment, and I was dreading it, but it went well because of her attention and patience. Thank you! I plan to refer people to you.

I use to love this dentist office when my son first started going about 3 years ago. NOW......Not so much. The front desk staff/young lady is rude. Looking for a new dentist for my son now.

I was anxious to see how my daughter would react going to the dentist for the first time. I must say from the office bright colors, greetings of the staff, toys for the kids put both me and my daughter at ease. It is a very clean and welcoming atmosphere. The enthusiasm and patience of the dentist was phenomenal. Ive have made my daughters 6 month appt and I highly recommend Bright Starr Pediatric Dentistry.

We have had the best experience with Bright Starr Pediatric Dentistry! The office is very clean, bright & inviting. The staff is patient, pleasant & kid friendly. It has been a very positive experience for our daughter who is currently 3 years old and has been visiting here since her very 1st visit with the dentist at the age of 2.

My son came to this practice at age 9 after being with another dentist for the last 7 years. I was nervous at first but when I entered the office and met the staff, I was reassured. Dr. Starr was very engaging and friendly and explained the process to my son. Unfortunately, we had to come back for a filling but that experience also went really well. Hopefully, this is the last time I change dentists, until he is no longer a kid.

Dr. Starr and her staff are absolutely amazing!! I took my then 20 month old son to Bright Starr for his first ever dental appointment (I think I was more apprehensive than he was). He unquestionably was not the easiest patient for Dr. Staff and yet, she was so patient and kind to him. Not once did she display any levels of frustration with my son and although he cried through quite a bit of his visit, it was due to him not wanting anyone messing with his mouth (same thing I go through at home) and not due to the gentle touch of Dr. Staff. I will undeniably return to the office for his next visit in February 2013!!

My son is 5 yo and major anxiety about dentist. Last dentist we had was not able to see in his mouth . Dr. Thrower was great at being patient with him and getting him to cooperate enough to see in his mouth. She explained in detail the procedure for sedation. Her staff I interacted with were extremely pleasant.

The dentist does a great job, but the scheduling system for the office is terrible. Everytime I bring my child, we have to wait at least 30 minutes past our appointment time, even when I show 15 minutes early.

Dr Starr is always extremely patient, explains thoroughly what would happen during complicated procedures and her bedside manner with all my children is exceptional. Service is always of the highest quality, regardless of if its teeth being pulled or simple cleanings.

The receptionist charged me out of netwok rates when she was suppose to charge me in network. When I requested a refund, I was given the run around. The receptionist was extremely rude,lied about calls to me she never actually made, and always had an attitude. The office manger happened to be out off the country and apparently was the only once who could refund my money. Even though it was their negligence that caused me to be charged out of pocket, I was made to wait 3 months before being refunded! I almost contacted the BBB. Dr. Thrower is great but she needs to get rid of this receptionist. She is hurting her business. I will certainly NOT be returning.

Great dentist...office is kid friendly, is your son or daughter scared each time you have a cleaning appointment or maybe a filling, after u visit Dr Starr the kids will be the one reminding u of the next visit. She is great with kids and will tell you exactly what your kid needs to getting a great teeth.Been taking my kids there, this is my second year.Mandie

Google should have an option to put no stars ! Wow ! Horrible customer service. My kids were patients of Dr. Thrower and I left the office back in March due to the rude staff and cancelled all appointments I guess they did not get the memo. I received a phone call about an appointment my kids had and I confused them with the new office my kids are now going to and I corrected the day and told her its tomorrow not today..... The girl who answer the phone was giving so much attitude about the confusion on the dates and just hung up. When I realized it was the wrong office I called back to notify them my kids were no longer patients the girl who answer the phone said yea, it was me you spoke to and what about it ? ( in a very rude way) when I told her that her attitude was unacceptable and I will be writing a review and emailing Dr. Thrower she replied Ok, go ahead I dont really care and said thats great go ahead. Its sad that your practice has completely change since Zuniara left. You should hire professional staff that care about your patients and practice. Unacceptable behavior.

We have been going there for almost 3 years now, with our three kids (One of whom has special needs). Dr Starr is attentive, gentle and personable. I like that she remembers their names. I like the fact that she is very accommodating to my son with extra needs.

This dentistry is quite professional and personable with the kids. The office adequately schedules appointments with enough time in between so there is minimal wait time. The office atmosphere is kid friendly and clean. The staff is friendly, and Dr. Starr has an excellent rapport with the kids. The office also explains all potential charges BEFOREHAND, so no there are no surprises with the bill and your Insuance.

Dr Starr is very on point with exams and cleaning. She also makes my child comfortable being there, pleasant and kind hearted with my child. Her staff is very informative and friendly. I do recommend her practice.

My Daughters appt went well and they were very accommodating - thanks for all you do

This dentistry is great for kids! They have a variety of entertainment in the waiting area & a great layout for them in the back. The awesome staff is icing on the cake!!!

It is very unprofessional to have a smart, rude and disrespectful mouth working at a childrens dentistry and working the front desk. An she told me she was the supervisor... If there was another place for my children to go close to our home they would. How do you service children and be rude to there parents with the children right. I will find a corporate number to report this also. they new staff members.

Very kid friendly environment .The staff is really respectful and polite. She really makes sure the kids are relaxed during the cleaning or any procedures that is getting done. Excellent Dentist

Nice office, friendly staff, great dentist and excellent care! You know youve found the right place when the kids dont mind going to the dentist. Very satisfied!

I had a great experience. I didnt have to wait more than 10 minutes from the time of my appointment to when Dr. Starr saw my son. She was very patient with my son and he was satisfied with his visit.

Very rude receptionist...They cancelled my appointment and when I called to reschedule, I was told well you know school is about to start. I was shocked that I was honestly told that the doctor could not make the appointment in order to go school shopping. I rescheduled the appointment for the following month and when I asked whether any concessions would be made if our appointment was canceled again the receptionist asked me if concessions were made when you go to the grocery store and they are out of something? The things she was saying didnt even make sense. When I finally said to just cancel the appointment and that theyd lost me as a client, she said GOOD!

New and beautiful office. The entire staff is just so good with the kids, even with special needs. Totally worth the extra drive.

The receptionist is the first person clients see. When I walked in with my daughter we were not greeted. I asked the receptionist about operating the coffee machine. After following HER instructions it did not work properly. I asked if there was anywhere to dump it. She didn’t respond and passed it over to her colleague (another receptionist I believe) as if she didn’t want to be bothered. I then explained to the nicer of the two that I did what was told. The very rude receptionist says to me “You don’t know to put the coffee pod in”. I CLEARLY asked her if I needed to put the pod in or if the pod was already in the machine (because this was my first time making coffee in their office and had no idea where the pods were stored as they were not out for me to see). I would advise the doctor to REALLY consider who’s representing her company. Her receptionist speaking to clients in a condescending manner will cause them to take their business elsewhere. In addition, we were not advised to have my daughter empty her bladder just before her procedure. She in turn had an accident (she informed them that she had to go but they proceeded to work on her). She was told before her procedure that she would receive her prize token but she never did. I will assume that the doctor was just busy and that it wasn’t done intentionally. Unfortunately we will not return and she will have the rest of her work done elsewhere.

Its always a great experience for our girls! Dr. Thrower is friendly and soothing to our anxious littlest one and always kind and welcoming. I havent had problems with the receptionist others noted.

Ive been at this location numerous times with Dr. Starr and other colleagues and everyone has been wonderful with my kids. However, I had the worst experience in the office recently. The Dentist that was available, was unprofessional and did not catered to my kids. She added fluoride all over their mouth and made them look so messy. To add injury to insult, instead of apologizing and acknowledging how I felt, I was told by the receptionist to never return. Really? I had no intentions of returning after being treated by an unprofessional dentist. Stay away from this location unless its Dr. Starr treating your kids.

Friendly, caring staff and Doc is great. Recommends what you need and works with you to help your child maintain a healthy smile.

From day one, Dr. Starr was the best thing for my Little Miss. All the apprehension and nervousness went away from my little one. I wish many years ago I had a pediatric dentist like her! Customer service is excellent from the front door receptionist to the dental assistant to Dr. Starr herself. Its the best atmosphere for any child to be in when they have to go to the dentist.

This is the best dentist I have ever taken my daughter to. The staff is very professional. The office is very clean and kid friendly.

Very patient caring dentist!! Both of my children enjoyed the experience!!! Highly recommend!

Took both of my children to see her. At first everything seemed perfect. Clean environment, friendly staff, etc. She told me that both of my kids mouths had several cavities (I am aware that is my fault) and she wanted to do an outpatient procedure to take care of all of them at once. I was thrilled and ready to get their teeth fixed. Several days before the procedure I received 3 different calls from staff getting information for the visit. An hour before we were supposed to leave they called asking if we could come in early and said that they had been trying to reach us for days needing us there earlier than planned. Didnt receive any calls about that only the 3 asking for the information and they didnt mention it then. We got there and she took myself and my daughter back to get her prepped. She kept repeating herself saying that if she had to remove teeth while she was in there that she couldnt ask my permission and would have to just do it. I told her that was understandable since she said that they only had cavities. After she finished with my daughter she came out to tell me that she HAD to remove all 4 of her front teeth. She didnt say anything about her front teeth even having issues when we discussed her mouth. My daughter was 4 at the time, thats a really long time to go without her front teeth. Completely devastated for my daughter, I asked her what we could do to make it easier on her until her adult teeth came in. She said that we could look into Pedi-partials but she would have to discuss it with us at her office. She took my son back, said all the same things that she said to me about my daughter EXCEPT that she wouldnt be able to talk to me if she needed to remove teeth. I found it strange that it wasnt necessary to mention that before taking him back but she said it at least 4 times before taking my daughter back. Anyways, fast forward two weeks after the procedure we take them back for a check up and she tells me that they can do partial for her and gives me a price. She said that she wasnt going to run it through our insurance because most of the time they dont pay for it. She was ready to put everything into motion until we asked her to go ahead and run it through just in case they do approve it to save us some money since our daughters birthday was coming up. After that her and the staff were extremely rude to us and rushed us out of the building. Especially the woman running the front counter. Since then we have only received 1 email stating that the insurance had denied it. That was 4 months ago. We have tried multiple times to reach them and have left several messages with no response. My daughter has already starting complaining about the teeth she fixed hurting her and half of the cap on my sons front tooth has fallen off exposing rot behind it. (In case you are wondering yes they have been properly taking care of their teeth since the procedure.) I have appointments for both of my children to be seen by another dentist for a second opinion. I would not recommend this dentist to anyone, even if it was a last resort. I fully believe she removed my daughters front teeth only to get money from us. If not, then she either missed a really serious problem with her front teeth the first time we talked about her mouth or was deceiving me and knew they would have to be removed. Whatever the reason is the lack of communication, actually, the entire situation is unacceptable. Please consider taking your children somewhere else. Its not worth even a small chance that this wont happen to your children too.

I Love how great they are with my children. I have 2 toddlers, and they make them feel comfortable every time.

Very kind and patient staff you children at ease. Dr Thrower is gentle and patient. Very cute office and waiting room. My kids loved the little prize machine to choose prizes after their cleaning.

Wonderful place everyone is so polite and accommodating, they are also very patient with the kids

The staff at Bright Starr Dental was EXCELLENT!!! They definitely cater to children and make the experience personal. Dr. Starr is also so pleasant. I truly recommend this office!!!

While I enjoyed taking my child to this dentist office, it is absolutely ridiculous to charge a $60 fee to cancel an Monday appointment on a Friday. Especially when this office offers Saturday hours. Therefore it is still a 48 hour notification. I will take my business elsewhere.

Horrible Never Going back! Waited 1 hour before they took my son back the doctor was late her staff tried to pretend like she was there the entire time! Will be looking for a more professional doctor.

My children get so excited to visit the dentist. The office is clean and bright and the visit is quick!

Wonderful Dentist who my children love! Great office with inviting staff. She will always be our Dentist!

She is nice and very caring to the kids she tells you what she is going To do to take care of the kids teeth so far very satisfied Im just happy I found a really good pediatrici dentist

My 2yr old daughter had to be seen by a pediatric dentist as soon as possible which is why we went all the way to bright starr in Bowie, MD. Her tooth had abscesses and swelled on the right side of her lower jaw. They did a visual exam and determined she needed it pulled (no brainer). Well they gave me a copay fee of $100 and said thats a low ball fee and that it could be more, all for a visual exam!! No X-rays, no teeth cleaning, nothing. Just simply looking at the tooth that abscessed. Now I wake up to a bill in the mail from this company for $450. The day before my daughters scheduled appointment I had to call in and let them know she had bronchitis and was in the hospital (they had already told me I needed to call in and let them know if she is sick because theyll need to reschedule her and if I dont call in and let them know Ill have to face a $200 cancellation fee. So it cant be part of that $450. Not to mention they accept my insurance! They overcharged and lied on my bill. Ill be seeing bright starr in court if my insurance company cant handle this.

Had a 12 noon appointment.. it is now 1:04pm and we still have not been seen... not to mention the child screaming bloody murder in the back..... Im a bit scared for my son

Love how professional the staff is. My son has had all of his dental work done here.

My first visit there, Dr. Thrower was very patient and informative! We found our dental home for our daughter!

I was nervous about my two year olds first dental cleaning, but everyone was fantastic and he got through it like a champ! Thanks so much!

Very nice, clean, office and pleasant staff. I have been bringing my children here since not long after they opened.

Great facility!!!! The providers are great with children. I love it and my son loves it!

No wait time. Excellent customer service. My daughter loves to go to the dentist!!!!

Great doctor great for kids. They have tvs in the ceiling.

Dr.Starr is an amazing dentist....she really did a wonderful job and made my children and myself feel so comfortable!!!!! I

Clean, kid-friendly and an overall great experience for us and our child.

They were very friendly and made it a very positive experience for my girls.

My daughter initially had a fear of the dentist, But after being treated by Dr. Starr over the past year she looks forward to her dental visits.

Always the best!

Awesome staff

Great