Great hospital. Doctors/surgeons are excellent. OR. PACU Nurses are great. Nurses and Nurse Technicans are very good and extremely helpful. Inpatient food is even very good. Only down side is the TV, one of the only things to do while in hospital, not only are the TVs very small but the few available channels are horrible!

It should be a 1 or zero start for their automated system. Do you guys realized how many advertising you have while a patient waits minutes, half and hour, an hour over the phone!!! Disgusting. The patient needs relaxation nor more stress while waiting on hold. Going for my 5th call now. 22 min hold on the first. Gastro department. The five start is for care, even thought I got Rx a pep medicine that I am allergic and one of the reasons I could be having pain, and therefore colonoscopy. Went to hospital again in person to have them change my Rx for the colonoscopy pep. Pharmacy doesn’t have record of it. Calking now to have them prescribed a medicine that I am not allergic. 3rd dealing with this. I appreciate the texts for prep, but I need someone to answer the. phone! Didn’t they listened when I told them I might be allergic to PEG!!

Please go elsewhere. This hospital is not state of the art or current. I have had to file complaints repeatedly to get the incompetent and unprofessional staff to do their actual jobs. The buildings, hospital rooms and waiting rooms are long overdue for a make over. Hold times are exceedingly long, you simply cant get anyone on the phone or follow up without calling repeatedly. Calling there is a job in and of itself. Some of the Drs are arrogant, defiant and incompetant. Some of the Drs are elderly bordering being senile.

Hospital staff are friendly except for the operators answering the phone. I asked me to connect me to whomever handles claims because it wasnt an automated option. She wasnt friendly answering the phone in the 1st place but proceeded to give an attitude when asking which department. I said I dont know thats why I pressed zero for the operator. She put me on hold and, Im assuming, wasnt going to deal with me and another operator picked up the line. So as long as you dont have to call there, this is a great hospital.

Its not the flashiest hospital but everyone who works here that I have come across is kind and good at their jobs. I feel safe and respected here.

There are much much better hospitals in Boston do not waste your time here you may come out worse off than when you went in. My husband was readmitted this Monday with a staph infection after he was discharged barely two days after surgery with a wound vac in a 12 inch incision and two drains, no instructions, no antibiotics, and no confirmation of a visiting nurse after a major abdominal surgery. To top it off when he was told he was being readmitted apparently they didnt even let the floor know, he had to walk himself to his own room after waiting alone for nearly 2 hours in an empty part of the hospital as it was after hours.If youd rather not put yourself or your loved ones at risk then avoid this place. Horrible care all around, we would never go back.

I never be a person been in Tuff Medical Hospital. But to many times I just work in to buy my breakfast and used the bathroom. All Doctor and the Nurse very welcome, event food service anh security is so nice.

One of the worst hospitals ever. Tried several times to transfer care and each time tufts interfere with it. Beside myself as to what to do. Im a LVAD patient with a active infection due to the LVAD and 35 surgeries later still have issues. Dont have a clue as to what to do.

Good christ. I tried calling a surgery patient and got an earful of static. WTAF.

Ridiculous experience with eye surgery today. The level of disorganization on all levels was so unprofessional. Do yourself a favor and go somewhere else.

Had many surgeries in the past. This surgery i had at Tufts i was treated worse than amy place Ive ever gone. They wont give you the medication needed to make you more comfortable. They only give you tylenol. Worst hospital in the world. Ill never come back here

2 years ago I was there taking care of my daughter who going to have new baby born those people are very wonderful thank you so much hoping the best wishes in years my grandson now is a little man.

Arguably the worst, least professional medical experience I’ve ever had was right here at Tufts Dermatology.Tufts can be defined by junior, insecure B- and C-rate medical staff.Their insecurities (“awkwardness”) resulted in failure to ask the right questions, conduct proper due diligence and ultimately failure to avoid a totally unnecessary procedure.Tufts takes no liability. I will never go back unless I have no other choice.

Even though I’ve been coming to this hospital basically since I was born the care that I got last night for severe abdominal pain was horrendous the doctor was very rude and the nurse was rude as well I also waited 3 1/2 hours to be seen just to be told to see an ob/gyn if the pain got worse. So disappointed in this hospital.😢

Be very carful to go to any PCP who practices in this facility. You will be billed for the use of the medical facility, close to $500, in addition to your PCP fee. This is true even if you are going for a regular visit. Ask about this fee before you see any Dr. located here.

Thank you to Dr. Kerby, Dr. Laura, and Dr. Debbi, Dr Huang, and nurse Wendy + other staff. My grandfather had a severe case of COViD and was in the ICU for a few days. The statistics of a patient surviving in the ICU are very low, but thanks to the efforts of the hospital staff my grandfather was able to survive. Thank you to the staff at Tufts Medical Center.

4yrs ago I had pain in my right shoulder. It just became worse so I went to Tufts ER to find out I had bacteria all over my right lung due to my acid reflux which had become worse over the years. Ever since then I get personal care where the doctor himself contacts me directly. They show concern and exceptional care. I appreciate and I am greatful I chose Tufts that day. They saved my life.

Go anywhere else if you have a choice. This hospital is terribly managed. For every appointment I waited for average of one hour, whether its pcp or specialist. They also messed up my billing once and charged me twice. I spent months to try to get my money back and eventually gave up. Boston has so many good hospitals and doctors. Go elsewhere.

Dont waste your time! Real experts are waiting for you here. Help will be provided.

The doctors and nurses were very helpful and very understanding with my situation

Worst place to give birth. If you have a previous history of depression, theyll act like youre a mental patient. They also falsify your records. Dont go.

The Drs and nurses are great here!! Very caring. Only negative thing was, I had surgery here, my husband was the responsible party to drive me home after having surgery. I was in the hospital for I think 10-11 hours. He had to wait out side in his truck the whole time. It was 20 degrees out, he had to keep paying meter for parking, running the truck for heat, no bathroom. They should consider a (clean space) or some area for responsible parties in such situations as this or for the responsible parties of those who are admitted as well. I felt so bad he was out there the whole time with others doing the same.

Both my dad and I had surgeries a month apart and both of us got staph infection. Had to be on IV antibiotics for 8 weeks. My brother laughs about it and says they closed the wound with saliva.

Total hip replacement at Tufts verses NE Baptist was huge. I had a robotic hip replacement at Tufts with Dr. Joseph Kavolus, anterior approach, much less invasive, spinal anesthesia, discharged day of surgery, also walked and did stairs. Pain was mild to moderate managed with Tylenol, naproxen and gabapentin, NO NARCOTICS. I am now 2 weeks post op and I am ambulating with a cane only.The nursing staff at Tufts was exceptional; Jane in pre-op and PACU,Rachel in intra-op, Lisa private nurse and Allison from Physical therapy . It felt like a personalized spa treatment instead of a hospital visit.Total hip replacement at NE Baptist, posterior approach, general anesthesia, moderate to severe pain, stayed to 2 nights in the hospital. I had constipation from the narcotics along with nausea and vomiting. The scopolamine patch did not help at all. My recover was prolonged and I needed extensive physical therapy.If you need a total hip replacement, robotic arthroplasty with Dr. Joseph Kavolus at Tufts Medical Center is the way to go, far superior.

For anyone looking to get their COVID test, especially for international travel (increasingly some airlines and countries are asking for negative tests from no older than 72/96 hours), this is hands down THE PLACE to go to in Boston.Yes the lines are long, so get to 171 Harrison St early. If you show up at 7 AM on a weekday morning, youll only have to wait an hour (they open at 8 AM) and youll be out by 8:30 AM.The staff is professional and their Medical Records department is top notch. I had my negative results emailed to me in 24 hours. Kudos to the folks that are going above and beyond providing this essential service.

Thank You Doctors For Giving Birth To Me & My Triplet Brubby & Sissy On July 13, 2005!

Love my job and our leadership makes it one of the great hospitals in the nation. #TuftsProud!

Nothing short of great st the neuroscience dept.

I am a patient currently in Proger 731-2 and have been asking for pain relief for hours. The nurse says the doctors have been paged but are not returning her calls or putting in any orders.

HI I RECENTLY BROKE MY RIGHT ANKLE AND THE ORTHOPEDICS DEPT ESPECIALLY DR.RYAN WHERE EXCELLENT THE CARE DESPITE THIS PANDEMIC THEY WERE WONDERFUL EXCEPTIONAL CARE THE BEST

Your experience will be extremely different depending on what services you need at Tufts Medical Center.Pros:- My primary care and gynecology experiences at Tufts have been great. The doctors have been very friendly, empathetic, and good at listening to my health concerns, which is a priority for me, as a person with new comorbidities including behavioral health concerns such as anxiety and chronic dp/dr.- Never had any insurance problems using Blue Cross Blue Shield (Out of State).- Doctors take their time with you, and I have never felt rushed to leave. Sometimes there is a wait, and they are often behind schedule, but once you meet with primary care, they give you all the time you need. I once sat with my primary care doctor for 45m getting all my questions answered.- Parking in the city at Tufts garage is a fair price compared to other parking garages. I think after validation (a stamp from the front desk when you visit your doctor) we paid something like $13 for 2 hours. Compared to other garages that charge you $25+ for more than 1h, the former price is fair.- They do a basic screen for COVID once you enter any Tufts building, give you hand sanitizer, and a mask to switch into. COVID-wise, I never feel unsafe visiting Tufts. They keep their facilities clean, have bins for used/dirty pens, keep hand sanitizer everywhere, block off seating with tape for social distancing measures, etc. Worry free.Cons:- Unfortunately I had a very traumatizing experience at the Gastroenterology/Hepatology department. The doctors there were completely unempathetic to my situation. One of them made me cry and almost gave me a panic attack because she started arguing with me about my care, and baiting me into trying drugs and tests that I did not want to nor need. She did not want to let go of our argument even when I asked if we could move on. She clearly was not trained in methods of de-escalation, and did not give me the impression that she cared about me or my chronic pain. She talked over me when I tried to ask questions, and rushed as she talked while I was being informed of a serious condition. As a person who already undergoes therapy to address trauma, this experience was absolutely unacceptable and damaging to my mental health. I do not want anyone else with comorbidities and especially BH concerns to go through what I did, so Im writing this review to let anyone who needs compassionate and competent Gastroenterology/Hepatology services know to please think twice about going to Tufts. I switched over to a hospital in Newton/Wellesley run by Brigham and Womens, and I have been receiving more competent and less stressful care there. You deserve compassionate care. Sadly the Gastro/Hep dept. at Tufts is not where you will receive it.- Its clear that the primary care doctors are pretty overworked. You need to wait weeks, sometimes months to get an appointment with your pcp. The pro in this situation, is usually that if you cannot get an appointment with your designated pcp (the familiar face), then they will send you to visit another pcp at Tufts as a stand-in for who you would usually see. Still inconvenient at times because if you have comorbidities, you have to re-explain your medical history.

This hospital has a good reputation but on the inside it is horrible, I have done my internship during 2018 and it was one of the reasons why I had depression. In the interventional Radiology they care of sterility is low, when the patient is about to leave the room, the doctor puts the dressing without cleaning the incision itself, and this part in my eyes was the worst of all, since it can cause infection (imagine your skin to be bloody then you put on it a dressing without cleaning your skin first).Can you imagine that they have a resident every month and the problems is not here, after the resident spends two weeks, the consultant let him do the procedures alone!! I could not believe what I saw. The staff were allergic to the foreigners especially the females. Literally every time I think about this hospital I feel so bad that it was one of my memories, I am entitled to a better option.

Terrible hospital for pediatric sedation. Was not offered mask laughing gas or sedation before an iv. Nurse Diane could not see my sons vein and just kept trying. I will not go back to tufts in the future.

Good services and fast. The COVID test result came out within 24 hours! It is gorgeous! I can catch up my international flight tmr without any worries now. The staff is very nice and helpful! Thanks a lot for your help.The whole process included line up around 1 hour 15 mins. It was windy and cold when line up but still worth it.Thank you so much for the services.

They are the best

Very unprofessional terrible i has kidney stone taken out. Worst hospital i have ever been to.

Line for covid is horrible but so great when it comes to results. You find out the next day. Expect to wait 3-5 hours in the freezing cold. Be prepared.Note:test was done a week ago.

Hate this place worst than Carney Hospital.For two years I have been trying to see my PCP, Dr Jaclyn Chu. take five months to get an appointment for a physical. Then they call and cancel every time until the point she left the practice. Picked a new one waited another 6 months, only to find out they canceled it again. Given my past experience with them, it was wise of me to call before showing up BECAUSE THEY JUST CANCELED AND NEVER INFORMED ME! i WISH THAT PLACE CLOSE DOWN FOR GOOD!!!!!! DE-FUNDED! not worth even the tip of a star.

Tufts medical center employees are so nice. They healed my mom completely. They even wrote my mom a note when she left the hospital, and they were really nice to my sister and me. Although I recommend having more privacy, its a nice place.

I was on the inpatient psychiatric unit. This was the worst hotel ive ever been to, no amenities, the food was awful, the coffee was complimentary but awful. 10 out of 10 would not recommend.

I was in the emergency room on Monday, I got the worst service ever from one of the doctor in the ER. I’m pregnant with blood sugar problems but I got kicked out with no medical help.

Impossible to reach the right person, When u reach someone, they act like it is a big deal to talk. 2 hang ups and multiple transfers in the REGISTRATION Department!!!

I take my son to the dermatology. She didn’t get done the problem he has and then they send me a bill $243 and say was my responsibility. I’m so mad 😡 because I ready did my copayment and the Doctor didn’t her job well!!!!

The emergency department is horrible. They would not give me water for hours on end. Then the psychiatric resident made me wait over 3 hours to get reevaluated. Would give 0 stars if possible.

Cardio 6th floor Tufts Medical Washington st. Boston...lil Faith exceptional and friendly. Dr A.Vest and staff for stress test ...very pleased with how well they all cared about me not just my medical problems...a bunch of great people...caregivers 🤠👣

Dr. Nandi Preetha specifically & her staff are literally amazing! She made light into my hospital stay and it was very nice to have her there. Truly blessed to have her in my presence and thank her and her team for helping me during that time.

It has been over a week and I havent heard back from Amanda the supervisor of the orthopaedic dept or anyone from the higher up. I missed one call from her, but I have left her 3 messages. Posted on theirFacebook hoping someone could reach out to me, but nothing. I suppose Tufts could care less about patients concerns and complaints. Who knows if they are doing the same thing to other people. I suppose the news need to know about this just so many others can avoid this problem.

I must say i was bit scared from reading off the reviews but the team came out to be the best i have ever had. Great attention , very friendly , they find solutions pretty quick everything was just At i loved it ! Thank you guys

World-class care, competence, and professionalism.

The cardiology department had us waitint more than an hour just for an EKG i guess they only had one person doing what needed to be done. The pediatric department told us it would only be a 30 minute wait. Someone should have at least came out and said something instead of passing by and looking at us over and over. If we lived around here the wait wouldnt be a problem but we live 45 minutes away. I figured out like 10 umizummie and bubble guppie episodes.

Ordered and bullied my wife into unnecessary xrays and tests and then months later send bills for 500 dollars completely out of proportion with any value provided. Did a biopsy and prescribed a steroid creme that resulted in an infection. Better off not following their advise.

If we could give ZERO stars, we would. Horrible. X-rays improperly read requiring family member to return *multiple times* as radiologists kept finding new fractures, one in the neck. Extreme painful for patient to keep going back and forth, not to mention the cost associated with parking etc. Absolutely the worst experience. Weekday wait at its worst was over 2 hours. Dont go there on a weekend or holiday. If we could set our own bones, we would do it. Management listened but the fact that these issues exist at all is outrageous.

I was recently told that there was nothing I could do but wait for an appointment I’ve been waiting for, almost, 2 1/2 months. I’ve been given dates that are on the weekend then I’m being told that I can’t be seen until another day ( a day I didn’t schedule). I understand miscommunication, I don’t understand laziness or anything less than what a HOSPITAL is supposed to provide for us. And it scares me because nobody helps with these kind of things. We’re supposed to remain quite when our health and lives are in others hands. We’re supposed to get help, not be turned away to the emergency room where I have to spend THOUSANDS of dollars just to be check out. I wish people would take others life into consideration A LOT more.

The patient care, medical and nursing stuff were absolutely outstanding, particularly in the Surgical Intensive care Unit. They saved my brothers life, and I will be forever grateful for their caring ways.But the hospital is the most atrocious place to visit a patient. More so if you are a handicapped person. From the parking - very poorly signaled - to the locked doors making it compulsory to take egregious detours, to the unavoidable staircases - try to negotiate them with a walker! - passing through the confusingly signaled corridors while trying to find the signs for the right ward... the whole place is a maze (a mess!). And to make the picture complete, the Main Entrance of the hospital is closed on Sundays! They might as well put signs: Visitors keep off!Five stars for medical care. MINUS FIVE for what the patients visitors aresubjected to.

Excellent service was provided. The staff was so cooperative and helpful . Moreover , all the facilities were provided then and there and we didnt have to be worried about anything. The staff handled everything in such a calm manner .

Amazing Drs and Nurses collaborating to save my mothers life. After hours of surgery and the outstanding care from the ICU team. We are so greatfull you saved her life. Thank you for the exceptional skilled work that was performed.

I had a minor surgery here and all I can say that every staff member was very nice, caring and sweet.I like that they have pharmacy right there and you can pick up your prescriptions right there with no wait. I was impressed and enjoyed my time there, I felt well cared for by everyone.

I could write a book on The worst experience ever. I would advise you to take someone with you who will be able to speak for you if you are incapacitated. I would not ever go alone to this hospital ED. Be prepared with a snack, some water and a cool cloth or earplugs while you wait and wait and wait. Dont expect the staff to feel your pain. if you are on the floor, they would walk right over you on their way to a Hospital Magnet meeting.

Great surgeons,and good patience nurses,I was treated there and they took great care of me ...PG5N unite ,thank you very much for dealing with my grumpiness and for set me up for a great recovery I am grateful for ever one that was involved in my care ...thank you,you guys rock.

I have been visiting them almost for 4 yours, every-time i see my PCP, she order lab test, but they never send the result, always i have to call for request, and take forever poor customer service, my last result shows pre-diabetic, the doctor did not call me for follow up and plan to stabilize I think they do lab test just to create bills, not to monitor your health. Not recommended and I will no to see them again.

They dont have enough money to hire more people to answer the phone so I can pay my bill? On top of that, Im calling to pay off the full amount and they were really RUDE!

You’ve got to be kidding me, every time I go into this hospital to use the ladies restroom there is no paper towels and sometimes no toilet paper. Where the hell is the hospital administrator on this? These are hygiene necessities! DO YOUR JOB TUFTS!No wonder the nurses protested.

Recently went for a follow up appt; received a bill where I was charged $361 for a pediatric clinic visit. I can understand the charges that were applied for certain tests being done but I literally talked to the provider for 2 minutes before having the actual test done. No further discussion was done after that. I also paid $25 for the co-pay at the time of visit and from my understanding, the co-pay should have been the cost for the office visit. I spoke with a billing rep who told me there are two separate charges for the office visit. Ridiculous. There needs to be more financial transparency on medical charges from the hospitals end being made so suprises like this dont happen.

So I was extremely sick and went to the ER on a Sunday but I had to wait for a very long time. I was feeling extremely dizzy and could even sit straight for that long but had to push myself to do so. After finally getting called in, I was made to wait till the doctor came to the room again! Dear people I highly suggest that you do not come to this hospital if there is an emergency or if you need to be treated immediately. Please go somewhere else where they will see to you immediately. The management in the hospital is terrible. No efficiency and patients with serious conditions are made to wait for hours. Not worth coming here. Go get treated in a place where they give immediate treatment and no one has to wait like this! Please guys, I am honestly typing this out of pure experience. Save yourselves some valuable time. Thanks

I was needed to do a x rays for a application， there are some problems involved and could be messy. However the doctors are REALLY friendly and Helpful. I used to go to beth israel, But i found that tufts is MUCH BETTER for its waiting time, efficiency. I will definitely choose this one next time. Fabulous experience!

Visiting mom right now. She has no water to drink. No pitcher or cup. Nothing!! I was spokesperson for her. Never received a phone call to tell me what was going on. Good luck on your visit here

A 15 min visit cost my insurance company $3000 (not including the doctor). Waiting for the itemized bill. A rip off.

Ive been here since October 17th. My baby was born extremely premature at 26weeks on10/22/17 the level of care her and I have both received this entire time has been A++++, out of this world. So much support, so much knowledge, I am just so impressed and so appreciative of all our nurses and Doctors. Such truly wonderful staff. If I could give more than 5 stars I would.

Took amazing care of my beloved sweetheart. Created a first of a kind surgery to save her from chronic pancreatitis, fed me when I visited, treated me as a visitor with extreme dignity. They are simply amazing, and Ive never, ever been so impressed with any hospital. My sweetheart owes her new lease on life to their innovative care.

This is the worst hospital in Boston. The psychiatry department is the worst. Dr Snyder or something is not qualified to be a doctor. The social workers are no help at all. Especially Taylor on Pratt 2. They are all useless. They provide no help to their patients. They just let them languish. The nurses suck and the whole department is worthless. The department and all the people in it should be fired and terminated. I will hate this hospital forever and I wish nothing good to anyone of the people that work here. I would rather operate on myself than go to this hospital for treatment.

Great hospital with really amazing doctors and nurses! As someone with a rare but life threatening disease and a common heart defect I know I am in good hands. Have been going here since I was literally 4 days old and continued as an adult.

Great Doctors but horrendous office staffing!! Ive been going to this hospitals for a couple years now since I work close to the area but I cannot take it any more. There are better options. I guess I have to do my research and find another hospital with a more friendly and efficient office staff!

Al Copeland

They have saved my life and improved my quality of life on many occasions!! I know I am as safe as I can be as soon as I enter their doors!!

I am absolutely disgusted at this medical center. From the neurology department to the emergency room, I wish I could say this to your face. I don’t even know where to begin but I expected more from a so called top Boston hospital. Does anyone know lean 6 principles? You should feel compassion and not like you’re a burden when you are in the medical room. My mom was alone in the ER for almost 9 hours with 0 attention. The least you can do is offer a cup of water. Tufts is the last place I’ll ever recommend.

Big long lines to get tested

Take care of my Brother David Stone! He’s served our country and is one of my best friends! I gave you five stars! Now earn them! ⭐️⭐️⭐️⭐️⭐️

I was a patient for the last 7 days, I was admitted due to asthma and water retention. They got most of the water out of me but we never could figure out the reason for it? Im hoping that there is no more reasons for another emergency visit due to water retention

Have been a patient at Tufts for a week and will be a patient on April 22 for EEG telemetry monitoring of my seizure disorder with hopes of surgery down the road. The Neuro team is fantastic,especially Dr. Joel Oster. The nursing staff is world class and services provided are great. My family founded Mass Generalbut we go to Tufts Medical Center for treatment now. That should tell you something !

Tufts Floating Hospital for Children is the place to go for child care with a ER and everything a sick child needs without the hassle of the other Hospital for Children.

I delivered my first child here, a preemie. The NICU is great. Its a teaching hospital so repeat your plans to multiple staff. One area of improvement would be to not have 5 different doctors come into your room 24 hrs postpartum to ask you 100 times why you arent choosing a birth control plan yet. Im 31 and have been married for 9 years... I think we know what were doing. Other than that it was a good experience.

Don’t pay attention to ratings. I would like to thank tufts medical intensive care and nurses who took care of my mom she suffered a stroke and they took care of her well not trying to get into details now she’s home. Thanks once again!

Charged $800 for a 5 minute check up by Isha Tiernan, Dermatologist, when I was told it would be a regular office visit fee by the front office (they add a facility hidden fee). More importantly, this doctor literally walked out without asking me if I had any questions or concerns.

Good doctors and nurses, mostly friendly staffs but horrible management. Most of the doctors are overloaded with too many patients and instead of hiring more doctors they just let patients wait for hours or have the nurse burst in and interrupt every 15 minutes while the doctor is still seeing the patient. There are so many medical breakthroughs and miracles happening everyday but I think the biggest miracle for this place is how they managed to avoid being shut down after so many malpractice lawsuit being filed against them. Just type malpractice lawsuit tufts on google search. No wonder people made a joke about this place that when one of the nurse got injured on the job they would ask if they wanted to be brought to a good hospital.

Son was diagnosed with seizure disorder days after first seizure in June 2013. Followed up a month later with EEG and other tests. Staff went out of their way to make my son as comfortable and relaxed as possible; as well as my husband and I. =) Continue to have follow-ups at a satellite center closer to home, we love the neurologists and staff!

Finding my friend who was hospitalized here was easy, the information staff were very helpful.However their website LIED about how late the Atrium Gift Shop was open till. Website said it closed at 6pm on day I went, yet the information desk said they close at 5pm. They need to change this!

I cant comment on every single department in this hospital and Ive heard lots of good things about their floating hospital for children This one star(wise I could give a negative)is for their thoracic and lung cancer team. I just wish to ask them this one question: What kind of hospital or human being will knowing let terminally ill patients suffer for weeks before seeing them and waited for months on giving treatment? My brother was diagnosed with cancer at Tufts in March and he couldnt get any treatment until July. He had a very good health insurance plan which should cover the cost for whatever the treatment may be yet you people keep mess up and reschedule his appointments from time to time, especially thanks to Dr. Lori Pai. This got to be the the worst place to go for cancer treatment in the state of Massachusetts

Went there last night (Tuesday) - Pretty much everybody but the nurse I had was great. Doctor was knowledgeable and friendly, good energy. Staff getting me checked and evaluated early was great. The nurse... Well, I came in because I couldnt lift my neck/head and urgent care was closed. She acted like I didnt actually have an issue and wanted to spend no time trying to help - Makes me think they need to evaluate their own perspective on things. Anyways, got great help, some meds and ointment to take care of the swelling and some instructions for follow-up care that have worked great. Thanks again!

Terrible. Do not recommend.

Excellent hospital, doctors and nurses alike. Doctors arent uppity like the community hospitals, they answered my questions and treated like a person. I use the endocrinology dept mostly.

I called this hospital at least 4 times to find information about my brother on Christmas Eve. I was run around from nurses station to nurses station. I am very upset that service was incredibly horrible. On top of that my brother is deaf and I had no way of speaking with him directly. In the past this hospital has always been wonderful but as of now I would not want to deal with them ever again and would never recommend anyone calling in to find out information because you will be sorely disappointed.And they do not staff any interrupters on a holiday so if you are deaf, good luck with communication.

My 81, now 82, year old Father broke his ankle last September in his assisted living facility and had surgery at Tufts. After two casts it finally came off and he was in a boot. However upon the boot being removed we noticed his repaired right ankle that his foot is now crooked and her cannot straighten it out. Hes in a wheelchair and cant use that ankle to push the chair while hes wheeling it. Not sure who to talk to about this since it seems to me that this shouldnt be the case, appears that someone did something wrong in resetting his ankle. And somehow during all follow up visits etc no one at Tufts could notice it was healing crookedly,??.

I hear the complaints about having to wait too long for your nurse to answer the call bell or to get something for you. All hospitals are giving nurses too many patients and it will only get worse if Question 1 doesnt pass. VOTE YES on QUESTION 1 and you will get better care. Hospital administrators are telling you a bunch of lies to prevent the bill from passing. Ive been a nurse for 41 years. I know what Im talking about. QUESTION 1 / VOTE YES

Tufts medical center in Boston CAN be an excellent hospital if they replace SOME of the nurses who don’t appreciate when you call them and tell you give me 2 minutes and the 2 minutes become 2 days until you complain to someone and then all of the sudden they try to become pleasant. I can name one nurse but i won’t. She is the worse that i have ever seen in any hospital.The CCT are excellent. The doctors are excellent. The case managers and social workers are excellent.Please look at some of your nurses and retrain them to be compassionate and ready to do their jobs which they are getting paid for.

Excellent PCPs and surgeons. For years, I loathed going to the doctors . When I changed my PCP to Tufts, that all changed. Not only does he take all the time needed, he will take you without an appointment anytime you really need to see a doctor. I recently had a surgery that greatly improved my health & life. The surgery was flawless and enjoyed a short recovery time. The staff is top of the line and there is little doubt as to why Massachusetts has the best medical professionals in the country.Happy Travels!TimothyOLA Travel & Leisure Traveling The World, Together

I am extremely impressed with how personilzed the care is. The Pediatric staff and nurses are mostly seasoned people and are always willing to go out of their way to make the experience the best possible for the family and the children. The Floating Hospital is a small enough place that you feel comfortable and know the staff, yet big enough that 99% of what can be done in the bigger local hospitals can be handled here with a high level of professionalism.

Billing is unhelpful, they ignore insurance companies. Won’t connect you to anyone who can help.

Well Im supposed to be giving birth here in less than 3 weeks now and if I wasnt so far along I would change my hospital! I just moved to MA (as if that isnt stressful enough) so I didnt have much time to prep and get a new birth plan set up. I am not looking forward to giving birth here and actually very nervous that my experience will be as poor as the staffs communication skills. ALL I WANT IS A HOSPITAL TOUR. I havent even seen the place and I guess I dont have the right to just show up and check out labor and delivery on my own- WHICH if you cant provide me with a tour I should at least be able to see the unit Im going to be delivering my child in! I am IRATE I have been calling for weeks & have gotten absolutely nowhere!!! I am being told the same useless things and just going in circles. After being transferred to L&D Im told that my doctor needs to set it up (who I didnt even have a chance of meeting yet) and was given Ashleys number. I called my OB in Braintree where I was also told to call Ashley but they allegedly had nothing else to do with the process. I called Ashley over a week or two span before anyone even answered the phone (you REALLY need to get a voice-mail set up). I gave all my information and was told I would receive a call back. Five days later (being today) I called back again where I gave my same information again to be told I will receive a call back after speaking to her supervisor- which I highly doubt will ever happen. Considering how far along I am, I dont have weeks to wait for a freaking phone call to set up a tour & it shouldnt be that hard (even if rooms are filled, I would like to see the unit and hospital itself)! I called L&D again who didnt even know if tours were single or groups, if I could register online, or if there was any other way I could go about it. All she said was to have my OB call them on my next appointment to see if they can give me a tour then. What in the actual hell is the difference if I call or her? I need the tour either way. I am so disappointed in my experience already and I havent even stepped foot in the parking lot yet! Thanks for adding more stress to my pregnancy and giving me nothing but low expectations of your practice! Apparently Im not the only one who had issues with l&d staff so maybe you should look into doing something different.

Excellent service, EVERYONE had phenomenal bedside manner, receptionist, admitting, doctors, med student, nurses and techs! In and out! I also like the computer check in!

When you are at the office they take care of you okay, however, good luck ever getting ahold of your doctor. The office told me I would be called regarding my tests results same day. I kept calling and didnt hear back til the next week when they call at a time I specifically said I would not be able to answer. It has now been two weeks since the testing. They called 2 minutes before I got off work and I called right back, but since the doctor had called me after business hours I could not be put through to them. I do not feel at this point that they care to help me at all.